mycar Tyre & Auto Reviews 

Absolute joke took my car here for a basic wheel alignment, they didn't tighten the upper control arm bolts up properly and they came loose a couple of weeks later, I only noticed when my car started pulling hard to the left, so I tightened the bolts back up and something didn't seem right so I took it to a different place to get an alignment and the locking bolts on the tie rod ends had been rounded off so they either didn't touch them which they would have had to cause the torsion bars had just been wound up 2" or rounded it off and said nothing to me about it. But overall very disappointing and I definitely will not be returning to any of there stores.

I am an older female driver and I was treated with the utmost respect. My job was completed in a very timely manner. I came away feeling very happy with the experience.

Timely completion of a check of my car plus good value for service

First service today with mycar at Buddina. So easy to book and get the best treatment from Russell and his team . Quick and efficient and the price was very reasonable. I will be using mycar from now as I was very pleased with the whole experience. Thanks guys .

I am extremely disappointed with the service and lack of accountability shown by MyCar Gladstone.

We had our vehicle booked in for the 29th of June at 8:30am and travelled from Monto, taking time off work and organising accommodation based on their advice that they would need the car overnight. After already making the trip, we received a message at 9:00am advising they were closed due to unforeseen circumstances.

When we arrived on the day, staff who were there turning customers away informed us that the store was closed because one manager was on their day off and the other had a family emergency. While we completely understand that emergencies happen, this made it even more frustrating that customers were not notified earlier, especially those travelling long distances.

We were fortunate enough to get the car into Gladstone Mechanics instead, and they have been absolutely amazing throughout this process.

What made this experience worse was the follow-up. When we called on Tuesday regarding compensation and sourcing the part, we were told they did not have the part and were then given a lecture about how “medical emergencies happen” and that we needed to understand that. While we understand emergencies can happen, that does not excuse the complete lack of communication before our appointment or the financial loss we incurred.

At that time, we were told to contact support and that the accommodation costs would be refunded. However, on Wednesday, we were contacted again and told they “didn’t see the problem” because we were able to get the car into another mechanic and therefore “no money was wasted.”

That is simply not true.

We only booked accommodation because MyCar advised us they would need the vehicle overnight. If the booking had been cancelled with reasonable notice, we would not have needed to stay at all. The fact we managed to find another mechanic was pure luck and does not remove the inconvenience, stress, or unnecessary expenses caused.

To make matters worse, it was implied that because we admitted we found another mechanic, there was no longer an issue. That is a poor attitude toward customer care and accountability.

After all of this, the only resolution offered was a free check-up if we return. Considering we live over two hours away and experienced such poor service, this offer is unrealistic and does little to address the actual problem.

Overall, this experience was handled poorly from start to finish. The lack of communication, empathy, and accountability is unacceptable.

THE WORK THAT i ASKED TO BE DONE, WAS NOT DONE. a MAJOR SERVICE IS NOT JUST "A CHANGE OF OIL AND GREASE". i ASKED FOR A MAJOR SERVICE AND i ASKED FOR A LEAK TO BE FIXED. NEITHER WAS DONE. i ASKED HIM TO SOURCE THE PARTS FOR THE CAR BUT, AS YET, HE HAS NOT EVEN ATTEMPTED TO DO SO. BEFORE I BOOKED IT IN, HE SAID HE COULD DO THE WORK. NOW, IF I WANT THE WORK DONE, I HAVE TO TAKE IT BACK AGAIN (ANOTHER DAY WITHOUT THE CAR) AND I HAVE TO GET THE PARTS FOR HIM. I WAS NOT IMPRESSED.

I rarely leave negative reviews, but after this experience I feel other customers deserve to know what happened.

I booked my vehicle in well in advance and provided the collection timeframe the workshop requested. Despite this, when I collected my car, no one took the time to explain the outcome of the service or discuss the inspection findings.

Only after reviewing the paperwork myself did I discover that my battery had failed its health test and that suspension components required monitoring. These are important findings that any reasonable customer would expect to have explained before leaving the workshop.

Instead, I had to contact the store, make phone calls and exchange multiple emails simply to understand the condition of my own vehicle and what the service report actually meant. That should never be the customer’s responsibility after paying for a professional service.

When I asked why none of this had been explained, I was told the workshop was too busy and there wasn’t enough time. The store manager also acknowledged they were extremely busy. While I appreciate the honesty, being busy is not an acceptable excuse for failing to communicate important information about a customer’s vehicle. If workload prevents staff from providing an adequate handover, that is an internal operational issue not something customers should be expected to accept.

What made the experience even more disappointing was the response I received when I explained that other mycar stores had always taken the time to walk me through the service report and explain any issues found. Rather than acknowledging that this was a reasonable expectation, I was effectively told that if I wanted that level of explanation, I should go back to those other mycar stores.

I found that response dismissive and unprofessional. Customers should be able to expect the same standard of communication and customer service at every mycar location. No customer should be told to go elsewhere simply because they asked reasonable questions about their own vehicle.

I also had to seek clarification about service items that I had paid for but which were not completed as I expected. Again, this required further follow up after I had already collected my vehicle. At no point should a customer have to chase information or seek clarification about work included in a paid service.

What disappointed me most was not just the lack of communication, but the attitude I experienced when I simply wanted to understand the condition of my own car. Asking reasonable questions should never be treated as an inconvenience.

To the manager’s credit, he acknowledged that my experience did not meet mycar’s expected standards and apologised. However, that does not change the fact that I had to spend my own time making phone calls and sending multiple emails simply to receive explanations that should have been provided when I collected my vehicle.

A professional vehicle service is about more than changing the oil and completing a checklist. It includes clear communication, transparency and ensuring customers understand the condition of their vehicle before they leave the workshop.

I have previously had positive experiences with other mycar locations, which is why this experience was so disappointing. I wasn’t asking for special treatment I was simply expecting the same standard of service that I had received from other mycar workshops.

I genuinely hope this feedback is taken seriously because no customer should have to chase answers about their own vehicle or accept “we were too busy” as a reason for poor communication. Customers deserve to be treated with respect, regardless of how busy a workshop may be.

My experience with Mycar Maroochydore, when I had a punctured tyre, was made easier with the polite, prompt and courteous service I received all the way through from Michael and his team. I would highly recommend this company.

The friendly and prompt service was second to none. The staff at mycar Tyre and Auto - Arana Hills are excellent. I have been servicing my two vehicles with them for the past four years and couldn't be happier with the service they provide. I highly recommend them to anyone looking for a quality tyre and auto service at a great price.

No booking. We had an emergency flat tire and they helped us instantly with outstanding service. Very impressed with the friendly team!

When driving to an appointment today my tyre started making a noise like a flat. I pulled over and discovered a bolt head in the middle of the front tyre tread. The tyre was still fully inflated so we called Mycar tyre and auto Findon - they said bring it straight in - they fixed it on the spot (12mm bolt in tyre) they didn't charge for the service and the tyre is completely fixed.

Darren and his Team are always so helpful and considerate. I have been coming to My Car for over 3 years.

Took my car in for a quote,was told I would get a call back and never did,not good enough

Great and quick service. Staffs are noice and friendly.

You were able to fit me in at short notice, provided a time frame that worked with my schedule and your friendly team delivered on what you had promised.

Thank you so much for getting the job done quickly and getting my day back on track!

Recommended :)

I had an unexpected slow puncture in my rear driver's side tyre and needed help urgently. I called MyCar Cranbourne Park on my way home from work today 29/06/2026 and they were able to fit me in at 3:00 pm. By 3:30 pm, my tyre had been repaired and I was back on the road.

They refilled the water tank for my windscreen, reset the electronics, and checked the other tyres for me all for a reasonable price I was so surprised. I’m not sure of his name but, he said they do vehicle services as well. I’m seriously considering switching thank you so much.

The service was super friendly, efficient and professional, and I really appreciated how quickly they helped me. What could have turned into a very stressful day was handled with ease. Thank you to the team for the excellent customer service.
Highly recommend! 🌟🌟🌟🌟🌟

Regular customer: always get fast and affordable service from the Team. Highly recommend Toowoomba MyCar

Super easy to book a service and great staff.

I had a really great experience with Mycar Kellyville. After damaging my wheel, I was pretty stressed, but Sergio went above and beyond to help me out. He took the time to assess the issue and made sure everything was handled quickly and professionally.
Thanks to Sergio’s help, my car was back on the road in no time, and the whole process was much smoother than I expected. It’s rare to come across such genuine, helpful service these days.
Highly recommend Mycar Kellyville – especially Sergio for his outstanding customer service!

When service was done, oil cap was left off which then caused belt to shred due to oil slowly leaking over engine. And of cause they would not own their mistake