Brilliant service. Called to get a new key for my vehicle and they arranged for someone to arrive same day, even though they had to travel slightly further than planned they didn't charge extra for th... See more
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From start to finish excellent service,everything explained clearly ,they kept me updated as they said they would regarding times. Lovely guy who came out and was very nice to my elderly parents. All... See more
Got in touch with this company after losing our car keys, they acted respectfully promptly, which was appreciated. Sam contacted me to let me know he was on his way, the job was done professionally. M... See more
Company replied
Came out to program a new key, they left with the key not being able to start the car So I got the vehicle diagnosed and received an error code B2033:4A Dongle not ok… meaning there is a fault i... See more
Company replied
Company details
Written by the company
My Car Key Hero provides emergency and non-emergency Auto Locksmiths services across the UK 24/7. The best specialists provide round-the-clock service for over 90% of car models.
Contact info
Discovery House, NR4 6EJ, Norwich, United Kingdom
- 01603515968
- info@wevegotthekey.co.uk
- mycarkeyhero.co.uk
3.9
Great
216 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
Very happy with the service
Very happy with the service, professional and efficient, reasonably priced
July 2, 2023
Unprompted review
Reply from My Car Key Hero
Hello Michael,
Thank you for your positive feedback! We're delighted to hear that you were happy with our service.
Our team takes pride in providing a professional and efficient experience for our customers.
Kind regards, Ashley.
Very Cooperative and helpful
Very Cooperative and helpful, I recommend everyone who has only one key to contact them and get a spare key
July 1, 2023
Unprompted review
Reply from My Car Key Hero
Hello Mohd,
Thank you for your feedback! We're pleased to hear that our team was cooperative and helpful during your interaction with us.
I will gladly pass your kind words onto the rest of the team.
Kind regards, Ashley.
Excellent service
Excellent service. Called me back quickly and had James out to my car within 2hrs - with two new keys programmed and my car running again
July 1, 2023
Unprompted review
Reply from My Car Key Hero
Hello Antony,
Thank you for sharing your experience with us! We're delighted to hear that you received excellent service and that James promptly provided you with two new keys programmed for your car, getting it up and running again.
I will gladly pass these kind words to the rest of the team.
Kind regards, Ashley.
great guy so helpful they come and were…
great guy so helpful they come and were so helpful and helped me sort the issue
June 29, 2023
Unprompted review
Reply from My Car Key Hero
Hello LB,
Thank you for your feedback! We're glad to hear that our team members were helpful and assisted you in resolving the issue.
Customer satisfaction is our priority, and we're pleased that we could be of assistance.
Kind regards, Ashley.
They guys were really helpful and quick…
They guys were really helpful and quick when I had lost my keys. Charlie came out and used my spare key to programme me a new key. It only took about 20 minutes. Would highly recommend
June 28, 2023
Unprompted review
Reply from My Car Key Hero
Hello Bekki,
Thank you for sharing your experience with us!
We're pleased to hear that our team, especially Charlie, provided you with helpful and quick service when you lost your keys. It's great that the new key was programmed in just about 20 minutes.
Kind regards, Ashley.
Helpful and concise information about…
Helpful and concise information about my request
June 26, 2023
Unprompted review
Reply from My Car Key Hero
Hello Valerie,
Thank you for your feedback! We're glad that we could provide you with helpful and concise information regarding your request.
Customer satisfaction is important to us, and we strive to assist our customers efficiently and effectively.
Kind regards, Ashley.
So where do I begin
So where do I begin. Garage had lost my only key and I needed the key asap as I’m a community nurse for nhs so car is needed. From the get go the team understood my role for work and the experience was nothing less than 100% care and communication. Lee whom was the engineer was absolutely outstanding at his job, people skills and professionalism. As a whole I was looked after and definitely recommend all the time. Also have to Mention Anwar was brilliant as well. He was the call handler.
June 25, 2023
Unprompted review
Reply from My Car Key Hero
Hello Ashley,
Thank you for your feedback! We appreciate the opportunity to assist you and provide excellent service during the key replacement process.
Our team is dedicated to delivering care, communication, and professionalism to all our customers.
We'll make sure to pass along your appreciation to Lee our locksmith and Anwar, the call handler.
Kind regards, Ashley.
Great service in Manchester....price…
Great service in Manchester....price muh but when your stuck you suck it up. Guy arrived under time quoted 90 mins, top bloke, (cheers my kiwi friend!). Will use again if daft enough to lock my key in the ignition again!
June 16, 2023
Unprompted review
Reply from My Car Key Hero
Hello Mike,
Thank you for your feedback! We're pleased to hear that you had a great service experience!
Our team strives to arrive promptly and provide top-notch service and I'm glad this happened.
I shall pass this positive feedback on to the rest of the team.
Kind regards, Ashley.
I was up that creak
I was up shi ts creak. One phonecall and the ball was rolling.
Kev the engineer was spot on.
If you are ever up sh it s creak.
Make sure you call my key hero.
June 23, 2023
Unprompted review
Reply from My Car Key Hero
Hello Dale,
Thank you for your feedback! We're glad to hear that one phone call got things rolling and that Kev our locksmith provided excellent service.
I will happily pass this positive feedback along to Kev and the rest of the team!
Kind regards, Ashley.
Ryan Bentley the Locksmith Wizard
Ryan Bentley attended to retrieve the keys from my locked car. He was super quick and got the keys out in less than a minute! Super communication from control room and Ryan, with text message updates and a call from Ryan to let me know what time he would be arriving. Very good price too, I’m really happy. THANK YOU RYAN :)
June 23, 2023
Unprompted review
Reply from My Car Key Hero
Hello Kirsty,
Thank you for your positive feedback! We're thrilled to hear that Ryan Bentley provided you with a quick and efficient service, retrieving the keys from your locked car in less than a minute.
Clear communication and updates are important to us, and we're glad you received text message updates and a call from Ryan regarding his arrival time.
We'll make sure to pass along your gratitude to Ryan for his excellent service.
Kind regards, Ashley.
Excellent service
Excellent service. Ordered new key on a Tuesday, all sorted by the following Monday.
June 19, 2023
Unprompted review
Reply from My Car Key Hero
Hello Stuart,
Thank you for your positive feedback! We're glad to hear that you received excellent service from us. We strive to provide efficient and timely solutions for our customers.
We appreciate your patience and understanding during the process of ordering and receiving your new key.
Kind regards, Ashley.
Great service
Discovered I had locked my key in the car at 7:30 pm on Sunday night in London and I was leaving for Yorkshire at 4am Monday morning. By 8pm they had found a locksmith who could do the job, by 10pm the locksmith was there, as promised, and by 10:30pm I was on my way, much relived that we did not have to break a window
June 18, 2023
Unprompted review
Reply from My Car Key Hero
Hello Collin,
Thank you for sharing your experience with us! We understand the urgency of the situation and we're glad we could assist you promptly.
It's great to hear that we were able to find a locksmith who could help, and that they arrived as promised to resolve the issue. We're pleased that you were able to continue your journey without any damage to your car.
Kind regards, Ashley.
Very fast service
I lost my car key. I called them on Saturday at 18:00 and they answered me immediately. The operator was very understanding and very helpful. They sent me someone the next day, Sunday morning, and by 11:00 I had a new key. The whole thing didn't take more than 30 minutes. I recommend them truly. Thank you!
June 18, 2023
Unprompted review
Reply from My Car Key Hero
Hello InPost,
Thank you for sharing your experience! We're thrilled to hear that our team was responsive and understanding when you lost your car key.
Providing prompt service is important to us, and we're glad we could send someone to assist you on a Sunday morning. It's great to know that you had a new key within 30 minutes.
Kind regards, Ashley.
Excellent all round service
June 13, 2023
Unprompted review
Reply from My Car Key Hero
Hello Clare,
Thank you for your feedback! We're delighted to hear that you received excellent service from us.
Customer satisfaction is our goal, and we're glad we could meet your expectations.
Kind regards, Ashley.
Very professional 👏 👌
June 11, 2023
Unprompted review
Reply from My Car Key Hero
Hello Tony,
Thank you for your positive feedback! We're glad to hear that you found our service to be very professional. Providing a professional experience is one of our top priorities.
I shall pass your kind words to the rest of the team!
Kind regards, Ashley.
Great service provided
Great service provided . Made a call and was talked through the process all clear and given a price for the work I needed
June 9, 2023
Unprompted review
Reply from My Car Key Hero
Hello Lee,
Thank you for your feedback! We're glad to hear that you received great service from us. Clear communication and transparency regarding the process and pricing are important to us.
We appreciate your kind words and thank you for choosing our company.
Kind regards, Ashley.
Very polite
They were in contact with me all the time to let me know what time they are going to turn up .very polite and friendly. Trouble free experience they were great .very happy with new key .thank you .
June 8, 2023
Unprompted review
Reply from My Car Key Hero
Hello Cobb,
Thank you for your feedback! We're delighted to hear that our team maintained good communication with you and kept you informed about their arrival time.
We strive to provide a polite and friendly service to our customers. It's great to know that you had a trouble-free experience and that you're happy with your new key.
Kind regards, Ashley
Very efficient booking service
Very efficient booking service. Knowledgeable, friendly and very helpful technician.
June 8, 2023
Unprompted review
Reply from My Car Key Hero
Hi Clive,
Thank you for your feedback! We're pleased to hear that you found our booking service efficient and that our technician was knowledgeable, friendly, and helpful.
Providing a positive customer experience is important to us, and we appreciate your kind words.
Kind regards, Ashley.
Not cheap but great service
June 8, 2023
Unprompted review
Reply from My Car Key Hero
Hello Paul,
Thank you for your feedback! We're glad to hear that you received great service from us. Customer satisfaction is our top priority, and we are glad you had a positive experience.
I shall pass this feedback on to the rest of the team!
Kind regards, Ashley
Not the best
Our car key broke so we called this guy's at 5pm and paid £250 for someone to come out the same day as I start work at 5am... But nobody turner up the same day and was told someone will be with us at 9am no later! It was 1.30pm until someone turned up... I have phoned the office 6 times now and requested a part refund as it's wasn't emergency call out but keep getting throbbed off with different lies
June 7, 2023
Unprompted review
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