Brilliant service. Called to get a new key for my vehicle and they arranged for someone to arrive same day, even though they had to travel slightly further than planned they didn't charge extra for th... See more
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From start to finish excellent service,everything explained clearly ,they kept me updated as they said they would regarding times. Lovely guy who came out and was very nice to my elderly parents. All... See more
Got in touch with this company after losing our car keys, they acted respectfully promptly, which was appreciated. Sam contacted me to let me know he was on his way, the job was done professionally. M... See more
Company replied
Came out to program a new key, they left with the key not being able to start the car So I got the vehicle diagnosed and received an error code B2033:4A Dongle not ok… meaning there is a fault i... See more
Company replied
Company details
Written by the company
My Car Key Hero provides emergency and non-emergency Auto Locksmiths services across the UK 24/7. The best specialists provide round-the-clock service for over 90% of car models.
Contact info
Discovery House, NR4 6EJ, Norwich, United Kingdom
- 01603515968
- info@wevegotthekey.co.uk
- mycarkeyhero.co.uk
3.9
Great
216 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Fantastic service from start to finish…
Fantastic service from start to finish very professional and prompt arrival first class service.
July 23, 2023
Unprompted review
Reply from My Car Key Hero
Hello Will,
Thank you for your feedback! We're thrilled to hear that you had a fantastic experience with our service. Providing professional and prompt service is important to us, and we're glad that you found our service to be first-class!
Kind regards, Ashley.
Needed a spare key cut
Needed a spare key cut
Great service
Quick efficient friendly key cutter
Great communication from the control room
Thanks
July 22, 2023
Unprompted review
Reply from My Car Key Hero
Hello Ellie,
Thank you for sharing your feedback! We're pleased to hear that you received great service and had a positive experience with our key cutter. Providing quick, efficient, and friendly service is important to us, and we're glad that our communication from the control room was helpful.
Kind regards, Ashley.
Sulking. But i Can not fault the company
Can not fault the company. They came on time and fixed my Key as they said that they would. (Rare these days) I knocked off a star because i am just upset about the high price of a new Key, but that's just me being sulky, they were cheaper than the main dealers.
Great service l.
July 22, 2023
Unprompted review
Reply from My Car Key Hero
Hello R,
Thank you for sharing your feedback with us! We're glad to hear that you had a positive experience with our company!
I will pass this feedback on to the rest of the team!
Kind regards, Ashley.
Great quick service
I needed a van key and remote fob. Very organised and quick from ordering and paying over the phone to visit the next day . River the technician called on the day to confirm approximate time and only took about 15 minutes from start to finish. He explained what he would be doing on arrival. Would definitely use again. Hopefully I won’t need to.
July 20, 2023
Unprompted review
Reply from My Car Key Hero
Hello Clair,
Thank you for sharing your experience with us! We're pleased to hear that you found our service organized and efficient.
It's great to know that River provided clear communication and completed the job efficiently!
I will happily pass this information on to River and the rest of the team!
Kind regards, Ashley.
Brilliant service from start to finish…
Brilliant service from start to finish contacted me kept me updated with all the times they would arrive also details of what they would be doing really good service.
July 20, 2023
Unprompted review
Reply from My Car Key Hero
Hello Paul,
Thank you for sharing your experience with us! We're delighted to hear that you received brilliant service from start to finish. Keeping our customers informed and updated is important to us, and we're glad that we could provide you with all the necessary details and arrival times.
I will gladly pass this information on to the rest of the team!
Kind regards, Ashley.
Brilliant service
Brilliant service from being on the phone to the locksmith coming.No problems at all.
July 20, 2023
Unprompted review
Reply from My Car Key Hero
Hello Jamie,
Thank you for your feedback! We're thrilled to hear that you had a brilliant service experience with us, both on the phone and when our locksmith arrived.
I will happily pass this positive feedback on to the rest of the team.
Kind regards, Ashley.
Timely professional and managed a…
Timely professional and managed a difficult job
July 19, 2023
Unprompted review
Reply from My Car Key Hero
Hello Jeff,
Thank you for your feedback! We're delighted to hear that you found our service timely and professional. Handling difficult jobs is part of our commitment to providing excellent service.
Kind regards, Ashley
Professional
Professional, they kept me informed about my appointment and the technician called to give an exact arrival time. Would recommend
July 18, 2023
Unprompted review
Reply from My Car Key Hero
Hello Hilary,
Thank you for your feedback! We're glad to hear that you found our service professional and you found our locksmith providing a time helpful.
I will pass these kind words to the rest of the team.
Kind regards, Ashley.
Punctuality,fast working event on the…
Punctuality,fast working event on the bad weather.
Really happy
July 18, 2023
Unprompted review
Reply from My Car Key Hero
Hello Gergana,
Thank you for your feedback! We're pleased to hear that our team was punctual and worked quickly even in challenging weather conditions.
I will gladly pass this information on to the rest of the team
Kind regards, Ashley
The gentlemen turned up earlier than…
The gentlemen turned up earlier than expected which suited and I tracked his arrival on my phone. He was quick and efficient and at no point gave me the impression he was in a hurry. A very professional service.
July 17, 2023
Unprompted review
Reply from My Car Key Hero
Hello Linda,
Thank you for sharing your positive experience! We are happy to hear your situation was resolved quickly and efficiently, I will happily pass this information on to the rest of the team!
Kind regards, Ashley.
Quick and efficient service. Very happy customer.
Peter arrived promptly after calling to let me he was on his way to replace and programme replacement keycards for my Renault Grand Scenic after my original keycard had begun to malfunction.
It only took Peter twenty minutes to complete the job and I now have two new working replacement key card for just two thirds of the cost that my local Renault main dealer wanted to charge for just one.
That was a major saving and a big reason for choosing this company to sort my problem out.
I would definitely recommend this company to friends and family should they ever have a similar problem.
July 14, 2023
Unprompted review
Reply from My Car Key Hero
Hello Brytonrock,
Thank you for sharing your experience with us! We're pleased to hear that Peter provided prompt and efficient service when replacing and programming replacement keycards for your Renault Grand Scenic.
It's great to know that he completed the job in just twenty minutes! I will happily pass this kind feedback onto Peter and the rest of the team.
Kind regards, Ashley.
Very good service provided
Very good service provided. A little pricey but you get what you pay for. Stress free 10/10 *****
July 12, 2023
Unprompted review
Reply from My Car Key Hero
Hello Mandy
Thank you for your feedback! We're glad to hear that you received a very good service from us. We strive to provide excellent service that meets our customers needs.
I will gladly pass these kind words onto the rest of the team!
Kind regards, Ashley.
Great experience start to finish
Great experience start to finish, Lady at control centre real helpful, and the locksmith turned up all done in less than 2 mins
July 12, 2023
Unprompted review
Reply from My Car Key Hero
Hello Keith,
Thank you for sharing your experience with us! We're thrilled to hear that you had a great experience from start to finish.
It's wonderful to know that the locksmith arrived promptly and completed the job in less than two minutes. I will happily pass this information on to the rest of the team!
Kind regards, Ashley
It’s a very good service and…
It’s a very good service and professional,the service is cheap and affordable also the most important thing is you respect your customers and always on time with the appointment
July 11, 2023
Unprompted review
Reply from My Car Key Hero
Hello Abdoulie,
Thank you for your feedback! We're glad to hear that you found our service to be brilliant and professional.
I will gladly pass this kind feedback on to the rest of our team!
Kind regards, Ashley.
Reply from My Car Key Hero
Hello Maris,
I'm happy to hear this. I'm glad you left a review reflecting this feeling of how you felt with our service.
I will pass these kind words to the rest of the team.
Kind regards, Ashley.
Excellent service
Excellent service. Great operative with a good knowledge.
July 8, 2023
Unprompted review
Reply from My Car Key Hero
Hello Lee,
Thank you for your feedback! We're glad to hear that you received excellent service from our team.
It's great to know that our locksmith had good knowledge and was able to assist you effectively.
Kind regards, Ashley.
Definitely my hero
Definitely my hero.
From Alice, on the switchboard, to Sam, who came to my rescue. Superb experience from start to finish, and very reasonable too. Thank you My Car Key Hero.
July 6, 2023
Unprompted review
Reply from My Car Key Hero
Hello Doug,
Thank you for your valuable feedback! We greatly appreciate hearing about your positive experience with our team!
I will happily pass this feedback on to Alice and Sam as well as the rest of the team!
Kind regards, Ashley.
Just had 2 keys cut and coded
Just had 2 keys cut and coded, the locksmith Charlie, was very helpful and knowledgeable talked me through what he needed to do and why, then just cracked on, done and dusted in no time at all. Great skills good job.
July 5, 2023
Unprompted review
Reply from My Car Key Hero
Hello Charlie,
Thank you for sharing your experience with us! We're thrilled to hear that our locksmith Charlie provided helpful and knowledgeable service while explaining the process to you.
It's great to know that he efficiently completed the job of cutting and coding the two keys in no time at all!
I will gladly pass this positive feedback to Charlie and the rest of the team.
Kind regards, Ashley.
Great communication.
Great communication.
Sorted out the key for my car no probs.
Only gave 4 stars as quiet expensive but worth it.
July 3, 2023
Unprompted review
Reply from My Car Key Hero
Hello David,
Thank you for your feedback! We're glad to hear that you appreciated our great communication and that we were able to successfully sort out the key for your car.
Kind regards, Ashley.
Great service
Great service, reprogrammed 2 Mercedes s class keys in 90 minutes and got the car moving again. Highly recommended
July 2, 2023
Unprompted review
Reply from My Car Key Hero
Hello Gary,
Thank you for sharing your positive experience with us! We're thrilled to hear that our team provided great service by reprogramming your car keys and getting your car back on the road within 90 minutes.
I will gladly pass these positive words to the rest of our team!
Kind regards, Ashley.
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