Aptly named service. First, the person in the call centre was polite, courteous and helpful. I was given a time slot and 30 minutes prior to the ETA I received confirmation. I then received a 10 minu... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Aptly named service. First, the person in the call centre was polite, courteous and helpful. I was given a time slot and 30 minutes prior to the ETA I received confirmation. I then received a 10 minu... See more
Company replied
I called - got called a silly b**ch and got told to go a f*k myself because he said I haven’t got a clue . Vile horrible man And got the phone slammed down on me - already having a stressful mor... See more
Company replied
From start to finish excellent service,everything explained clearly ,they kept me updated as they said they would regarding times. Lovely guy who came out and was very nice to my elderly parents. All... See more
Seamless from start of phone call , spoke to a lovely empathetic , & non judgey, John , he was so patient & put me in touch with Dean , who kept me well informed of his updated ETA , was able to ac... See more
Company replied
My Car Key Hero provides emergency and non-emergency Auto Locksmiths services across the UK 24/7. The best specialists provide round-the-clock service for over 90% of car models.
Discovery House, NR4 6EJ, Norwich, United Kingdom
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very good communication and promt service!
On time delivery, good customer service, great follow up to keep one updated and excellent service delivery during key installation.
Locksmith arrived, after phoning ahead to say he was on his way. Met me at daughters, he was very friendly, and efficient. Knew exactly what was required and had the new key, done and programed in no time.
All in all a 5***** service. Would happily reccommend him to anyone.
Quick and easy to arrange a new remote fob for my car, gent on the phone was polite and easy to deal with, the guys who did the job came within a couple of hours as promised and were easy going and efficient, no problems at all with these guys.
Fast, efficient and friendly service from Chris. New sprinter key programed and cut onsite. Very impressive 👏 highly recommended if you have lost you car key.
The company work is quoted for, the work is expertly done by an efficient well mannered engineer, polite and assuring. You are shown the end product with a smile, and the price is has on the tin. Well happy and have recommended them to a colleague already.
Great and friendly service. I looked my key in the car in the shopping centre. The guy arrived after 20minuts and sorted problem.
Called Saturday morning The locksmith arrived within 30 mins of the call The guy that arrived to do the work was very professional very polite and chatty and knowledgeable He managed to gain entry into my van within seconds and provided me with a new key Would highly recommend the guy who came out
Phoned on Thursday and had a new key and old one repaired on the Friday , fast , reliable and friendly service. Would highly recommend and will definitely use in future if needed.⭐️⭐️⭐️⭐️⭐️
Called in the morning as my key wouldn’t connect to my car so it was unable to start. Paid over the phone and the guy was here in a couple of hours. It didn’t look like an easy job but he persevered and it was done in a couple of hours. Very happy thank you!
Not the cheapest
The cheapest failed me.
These guys didn't
Brilliant professional service would definitely recommend their service
Excellent service, great customer support.
I can highly recommend My Car Key Hero.
Lost my car key, next day problem solved.

Reply from My Car Key Hero
Recently popped my car key through the washing machine and it stopped working. Called My Car Hero and from the moment they answered the phone I had such a positive experience. The call handler really went out his way to get an engineer out ASAP even with me being rural it was less than 48 hours and I had a new working key. The engineer was super and gave me plenty notice of his arrival, he was pleasant and had my new key sorted in no time. Price was also super reasonable and I would definitely recommend. Thanks!!

Reply from My Car Key Hero
Immobiliser on car decided it didn't like the key any more phoned these guys and they came out 24 hours later yes the wait time is not ideal but they are extremely busy I was kept well updated and told at the time it would be the following day customer service was brilliant again understanding and kept me well informed car was sorted within 20 mins so overall a very good service

Reply from My Car Key Hero
Called for new key for van was told 350 pound and a load of nonsense about how difficult these vans are. Rang about an got the job done for 150 by immotec who told me was a very simple procedure

Reply from My Car Key Hero
Locked my keys in my car. Phoned these and got a quote which was less than i expected. From putting the phone down to the helpful operator i had my keys back in my hand in less than 30 minutes with no damage to the car. 100% recommend

Reply from My Car Key Hero
Absolutely brilliant service,great communication, very competitive prices, friendly and helpful team.

Reply from My Car Key Hero
Excellent friendly quick service couldn't have been more helpful Excellent communication definitely recommend 24/7 service Thank you Joe and team.

Reply from My Car Key Hero
Locked my partners key in the car tonight- rang these guys and spoke to a lovely man named nadir who said they could be here within the hour- the locksmith Kev P arrived within 45 minutes, he was very professional and very fast too! Within an hour of calling this company we were back in the car with our keys back on the outside! Brilliant service from start to finish and really lovely people. Thanks again!

Reply from My Car Key Hero
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.