My Car Key Hero Reviews 215

TrustScore 4 out of 5

3.8

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Rated 5 out of 5 stars

Aptly named service. First, the person in the call centre was polite, courteous and helpful. I was given a time slot and 30 minutes prior to the ETA I received confirmation. I then received a 10 minu... See more

Company replied

Rated 1 out of 5 stars

I called - got called a silly b**ch and got told to go a f*k myself because he said I haven’t got a clue . Vile horrible man And got the phone slammed down on me - already having a stressful mor... See more

Company replied

Rated 5 out of 5 stars

From start to finish excellent service,everything explained clearly ,they kept me updated as they said they would regarding times. Lovely guy who came out and was very nice to my elderly parents. All... See more

Rated 5 out of 5 stars

Seamless from start of phone call , spoke to a lovely empathetic , & non judgey, John , he was so patient & put me in touch with Dean , who kept me well informed of his updated ETA , was able to ac... See more

Company replied

Company details

  1. Emergency Locksmith Service

Written by the company

My Car Key Hero provides emergency and non-emergency Auto Locksmiths services across the UK 24/7. The best specialists provide round-the-clock service for over 90% of car models.


Contact info

3.8

Great

TrustScore 4 out of 5

215 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Great Service

Locksmith arrived, after phoning ahead to say he was on his way. Met me at daughters, he was very friendly, and efficient. Knew exactly what was required and had the new key, done and programed in no time.
All in all a 5***** service. Would happily reccommend him to anyone.

May 2, 2024
Unprompted review
Rated 5 out of 5 stars

Quick, easy and as described.

Quick and easy to arrange a new remote fob for my car, gent on the phone was polite and easy to deal with, the guys who did the job came within a couple of hours as promised and were easy going and efficient, no problems at all with these guys.

April 30, 2024
Unprompted review
Rated 5 out of 5 stars

The company work is quoted for

The company work is quoted for, the work is expertly done by an efficient well mannered engineer, polite and assuring. You are shown the end product with a smile, and the price is has on the tin. Well happy and have recommended them to a colleague already.

April 27, 2024
Unprompted review
Rated 5 out of 5 stars

Called Saturday morning The locksmith…

Called Saturday morning The locksmith arrived within 30 mins of the call The guy that arrived to do the work was very professional very polite and chatty and knowledgeable He managed to gain entry into my van within seconds and provided me with a new key Would highly recommend the guy who came out

April 20, 2024
Unprompted review
Rated 5 out of 5 stars

Called in the morning as my key…

Called in the morning as my key wouldn’t connect to my car so it was unable to start. Paid over the phone and the guy was here in a couple of hours. It didn’t look like an easy job but he persevered and it was done in a couple of hours. Very happy thank you!

April 19, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, great customer support.
I can highly recommend My Car Key Hero.
Lost my car key, next day problem solved.

April 7, 2024
Unprompted review
My Car Key Hero logo

Reply from My Car Key Hero

Good morning,

Thank you for taking the time to leave your kind words. I'm glad we were able to provide excellent swift service and solve your problem.

If you need anything in future, please do get in touch.

Kind regards,

Kayleigh

Rated 5 out of 5 stars

Fabulous service from start to finish

Recently popped my car key through the washing machine and it stopped working. Called My Car Hero and from the moment they answered the phone I had such a positive experience. The call handler really went out his way to get an engineer out ASAP even with me being rural it was less than 48 hours and I had a new working key. The engineer was super and gave me plenty notice of his arrival, he was pleasant and had my new key sorted in no time. Price was also super reasonable and I would definitely recommend. Thanks!!

April 5, 2024
Unprompted review
My Car Key Hero logo

Reply from My Car Key Hero

Good morning,

Thank you for taking the time to leave your kind words. I will pass this on to all the people involved.

If you need anything in future, please do not hesitate to give us a call.

Kind regards,

Kayleigh

Rated 5 out of 5 stars

Immobiliser on car decided it didn't…

Immobiliser on car decided it didn't like the key any more phoned these guys and they came out 24 hours later yes the wait time is not ideal but they are extremely busy I was kept well updated and told at the time it would be the following day customer service was brilliant again understanding and kept me well informed car was sorted within 20 mins so overall a very good service

March 11, 2024
Unprompted review
My Car Key Hero logo

Reply from My Car Key Hero

Good morning,

Thank you for your kind words. I'm glad we managed to get you back up and running and you received good service throughout. I will make all the teams aware of the kind review. If you need anything in future, please do not hesitate to contact us.

Kind regards,

Kayleigh

Rated 1 out of 5 stars

Called for new key for van was told 350…

Called for new key for van was told 350 pound and a load of nonsense about how difficult these vans are. Rang about an got the job done for 150 by immotec who told me was a very simple procedure

March 12, 2024
Unprompted review
My Car Key Hero logo

Reply from My Car Key Hero

Good morning,

Thank you for taking the time to get in touch with us and leave your feedback.

I will pass your feedback through to higher management and they can review this. If the agent was incorrect we can provide them more training so this doesn't happen in future.

I appreciate you bringing this to our attention.

Kind regards,

Kayleigh

Rated 5 out of 5 stars

Locked keys in car

Locked my keys in my car. Phoned these and got a quote which was less than i expected. From putting the phone down to the helpful operator i had my keys back in my hand in less than 30 minutes with no damage to the car. 100% recommend

March 6, 2024
Unprompted review
My Car Key Hero logo

Reply from My Car Key Hero

Good morning,

Thank you for your kind words, I'm glad we could issue you a speedy service and get you back on the road as quickly as possible.

If you need anything in future, please feel free to give us a call.

Kind regards,

Kayleigh

Rated 5 out of 5 stars

Absolutely brilliant service,great…

Absolutely brilliant service,great communication, very competitive prices, friendly and helpful team.

March 1, 2024
Unprompted review
My Car Key Hero logo

Reply from My Car Key Hero

Good morning,

Thank you for taking the time to leave your kind words. I'm please you had brilliant, helpful service from all of our team.

If you need anything in future, please do get in touch.

Regards,

Kayleigh

Rated 5 out of 5 stars

Excellent friendly quick service…

Excellent friendly quick service couldn't have been more helpful Excellent communication definitely recommend 24/7 service Thank you Joe and team.

February 17, 2024
Unprompted review
My Car Key Hero logo

Reply from My Car Key Hero

Good morning,

Thank you for your kind words,

I'm glad we were able to provide you excellent and speedy service. If you need anything in future, please let us know.

Kind regards,

Kayleigh

Rated 5 out of 5 stars

Locked my partners key in the car…

Locked my partners key in the car tonight- rang these guys and spoke to a lovely man named nadir who said they could be here within the hour- the locksmith Kev P arrived within 45 minutes, he was very professional and very fast too! Within an hour of calling this company we were back in the car with our keys back on the outside! Brilliant service from start to finish and really lovely people. Thanks again!

February 23, 2024
Unprompted review
My Car Key Hero logo

Reply from My Car Key Hero

Good morning,

Thank you for taking the time to leave your review.

I will make sure both Nadir and Kev hear your kind words. f you need anything in future, please let us know.

Kind regards,

Kayleigh

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