My Car Key Hero Reviews 

215
TrustScore 4 out of 5

3.8

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Rated 5 out of 5 stars

Aptly named service. First, the person in the call centre was polite, courteous and helpful. I was given a time slot and 30 minutes prior to the ETA I received confirmation. I then received a 10 minu... See more

Company replied

Rated 1 out of 5 stars

I called - got called a silly b**ch and got told to go a f*k myself because he said I haven’t got a clue . Vile horrible man And got the phone slammed down on me - already having a stressful mor... See more

Company replied

Rated 5 out of 5 stars

From start to finish excellent service,everything explained clearly ,they kept me updated as they said they would regarding times. Lovely guy who came out and was very nice to my elderly parents. All... See more

Rated 5 out of 5 stars

Seamless from start of phone call , spoke to a lovely empathetic , & non judgey, John , he was so patient & put me in touch with Dean , who kept me well informed of his updated ETA , was able to ac... See more

Company replied

Company details

  1. Emergency Locksmith Service

Written by the company

My Car Key Hero provides emergency and non-emergency Auto Locksmiths services across the UK 24/7. The best specialists provide round-the-clock service for over 90% of car models.


Contact info

3.8

Great

TrustScore 4 out of 5

215 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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3.8

All reviews

(215)

5 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Top job

Great and fast service locksmith was fantastic and very polite great job

November 15, 2023
Unprompted review
My Car Key Hero logo

Reply from My Car Key Hero

Hello Stewart,

Thank you for taking the time to leave us feedback we really appreciate it. I'm glad to hear that you found our service fast and that you found our locksmith polite and he did a great job! I will pass on your kind comments to the team.

Best wishes,
Beccy

Rated 5 out of 5 stars

I lost my only copy of my car key

I lost my only copy of my car key with remote central locking fob. Disaster! But the RAC recommended My Car Key Hero and they provided prompt, efficient service. Control room call handler was helpful, booked me a callout for the same day. Engineer / locksmith sent message when en route and was helpful and friendly on arrival. Quickly programmed a new key for my car and I'm back on the road within a few hours. Excellent.

November 12, 2023
Unprompted review
My Car Key Hero logo

Reply from My Car Key Hero

Good afternoon,

Thank you for taking the time to review our service.

I'm glad you received prompt, efficient service. If you need anything in future, please get in touch.

Kind regards,

Kayleigh

Rated 5 out of 5 stars

Great service

Great service. Rang up Saturday afternoon and they came Sunday morning to sort the van out. Speed professional service. Would use again. 👍🏻

November 12, 2023
Unprompted review
My Car Key Hero logo

Reply from My Car Key Hero

Good afternoon,

Thank you for taking the time to review our service.

I'm glad you received a professional service. If you need anything in future, please get in touch.

Kind regards,

Kayleigh

Rated 5 out of 5 stars

Very accommodating

Very accommodating. Competent engineer. Job done in less than 45 minutes. Would thoroughly recommend them to anyone

November 10, 2023
Unprompted review
My Car Key Hero logo

Reply from My Car Key Hero

Good afternoon,

Thank you for taking the time to review our service.

I'm glad you received prompt, efficient service. If you need anything in future, please get in touch.

Kind regards,

Kayleigh

Rated 5 out of 5 stars

Reasonable price and good service

November 8, 2023
Unprompted review
My Car Key Hero logo

Reply from My Car Key Hero

Good afternoon,

Thank you for taking the time to review our service.

I'm glad you received good service. If you need anything in future, please get in touch.

Kind regards,

Kayleigh

Rated 5 out of 5 stars

Super helpful locksmiths

I had 2 locksmiths come out to fix the keys for my van. They were both fantastic and really pleasant people. On the first visit he couldn't fix it without ordering a different key, he explained it all really clearly and told me what would happen next. Within a couple of days the new key was ordered and another guy came to fix it. He was really great, helpful and very polite.
Job done and everything is working.
My only criticism is the fact that you Google the place and it says it's local, but then you get calls from phone numbers all over the UK. The company seemed to be called one thing on the website and another when they text me and took my payment. Is it car key hero, or is it we've got the key?? That made me feel nervous like it might be a scam, but clearly it's not. Probably a national company with local franchises or something?
But the locksmiths were amazing, couldn't have asked for nicer guys.

November 6, 2023
Unprompted review
My Car Key Hero logo

Reply from My Car Key Hero

Good afternoon,

Thank you for taking the time to review our service.

I'm glad you received fantastic service. You are correct, we are a national company. We have multiple locksmiths on the road who are local to you. I apologise if this was confusing.

If you need anything in future, please get in touch.

Kind regards,

Kayleigh

Rated 5 out of 5 stars

Lost my only car key was in a panic

Lost my only car key was in a panic , this company saved the day would highly recommend, excellent service . Locksmith was very friendly

November 5, 2023
Unprompted review
My Car Key Hero logo

Reply from My Car Key Hero

Good afternoon,

Thank you for taking the time to review our service.

I'm glad you received excellent service. If you need anything in future, please get in touch.

Kind regards,

Kayleigh

Rated 5 out of 5 stars

Great service guy text me 30 minutes…

Great service guy text me 30 minutes before arriving did great job was very efficient and friendly

November 5, 2023
Unprompted review
My Car Key Hero logo

Reply from My Car Key Hero

Good morning,

Thank you for your review.

I'm really glad you are happy with the service and experience. If you need anything in future, please do not hesitate to get in touch.

Kind regards,

Kayleigh

Rated 1 out of 5 stars

Absolute sh1te

Don’t recommend , 5h1t service, they messed me around for three days. It ended up costing me almost £300 just to get a key cut. Was meant to get it fixed early in the morning, I said anytime as long as it’s done by 4:30 as I had work, they told me they made a note of that, I then had no word from them all day so phoned around 2 for an update where they said the locksmith was in London and will be with me soon, I then waited another hour and phoned back to which they replied that he would be with me around 6, I said I can’t do that I have work at 4:30 which I said yesterday, Apparently they failed to make a note of that even a free telling me they had. They then dispatched a different locksmith to come and help me, he then proceeded to basically break into my car and tell me I needed to leave my car unlocked over night as he had no tools to cut a new key on him. This made no sense as I had explained the problem over the phone so they were aware that I needed a new key. I left my car unlocked overnight and made an appointment for the following morning, stressing the fact that it needed to be done by 11:30 as I had work. The next morning I woke up to a message saying someone was on their way, at 11 I had another message saying they had cancelled and someone would be with me between 12-2. I cancelled and rebooked for the next morning. As i left for work that day the locksmith phoned me to tell me he was 20 minutes away, this was 10 minutes after i had cancelled, I turned around and waited for him as i wanted the issue resolved, i proceeded to sit waiting for 50 minutes for him, he wasn’t picking up the phone calls or answering messages so I gave uk and went to work, just for him to phone me once i arrived to say he was at my house an hour after he said he would be there, Apparently this was cause he was talking to his manager. Absolute p1ss take, why ask when I need it done by when you’re just going to ignore it anyway. Absolutely 5h1t service and was left unknowing the whole time, the only time I was updated was when j phoned them up each time. I just got messed around the whole three days, ridiculous.

November 4, 2023
Unprompted review
My Car Key Hero logo

Reply from My Car Key Hero

Good morning,

I have reviewed your claim and it was not initially sold as a key, we sold a diagnosis based on the information you had provided.
You advised the key wouldn't go in and out of the door barrel and you can't get in to the vehicle. We arranged for a locksmith to come out, gain access to your vehicle and check the door barrel.

The following day we sold a spare key, however no time frame was provided. I apologise this didn't meet your expectations.

If you wish to discuss this further, please do not hesitate to get in touch.

Kind regards,

Kayleigh

Rated 5 out of 5 stars

Wow so quick to respond

Wow so quick to respond. Professional job the lad so polite and tuck no time getting my keys bk .thanks

October 29, 2023
Unprompted review
My Car Key Hero logo

Reply from My Car Key Hero

Good morning,

Thank you for your review.

I'm really glad you had a great experience with us. If you need anything in future, please do not hesitate to get in touch.

Kind regards,

Kayleigh

Rated 5 out of 5 stars

Swift and reliable service

Swift and reliable service. Highly recommended.

October 26, 2023
Unprompted review
My Car Key Hero logo

Reply from My Car Key Hero

Good morning,

Thank you for your review.

I'm really glad you had a great, swift service and experience. If you need anything in future, please do not hesitate to get in touch.

Kind regards,

Kayleigh

Rated 5 out of 5 stars

Very good came earlier than they first…

Very good came earlier than they first said very quick service and Connor the technician was very professional

October 23, 2023
Unprompted review
My Car Key Hero logo

Reply from My Car Key Hero

Good morning,

Thank you for your review.

I'm really glad you had a great service and experience with Connor. If you need anything in future, please do not hesitate to get in touch.

Kind regards,

Kayleigh

Rated 5 out of 5 stars

Very good company and very quick to…

Very good company and very quick to make a new remote for my suzuki I recommend this company to anyone who has a key problem

October 22, 2023
Unprompted review
My Car Key Hero logo

Reply from My Car Key Hero

Good morning,

Thank you for your review.

I'm really glad you had a great, speedy service and experience. If you need anything in future, please do not hesitate to get in touch.

Kind regards,

Kayleigh

Rated 5 out of 5 stars

Great service

Great service , very professional & got the job done on same day , would recommend without hesitation .

October 18, 2023
Unprompted review
My Car Key Hero logo

Reply from My Car Key Hero

Good morning,

Thank you for your review.

I'm really glad you had a great service and experience with us. If you need anything in future, please do not hesitate to get in touch.

Kind regards,

Kayleigh

Rated 5 out of 5 stars

key programming

The young gentleman arrived on time, quickly and precisely solved the problem with my key, I am very grateful, great service, I appreciate them
Thank you

October 17, 2023
Unprompted review
My Car Key Hero logo

Reply from My Car Key Hero

Good morning,

Thank you for your review.

I'm really glad you had a great, speedy service and experience. If you need anything in future, please do not hesitate to get in touch.

Kind regards,

Kayleigh

Rated 5 out of 5 stars

Keys locked in Car

Took 3 hours to arrive following initial telephone call. We were informed when they were on the way to us following their last call. Issue sorted out within 10 mins. Friendly & courteous gentleman. Great service. Thank you 😊

October 13, 2023
Unprompted review
Rated 5 out of 5 stars

Lost car key…

My son lost his car keys rang the company on the Sunday and on the Monday the locksmith came out in the morning sorted everything two new keys. Brilliant service

October 9, 2023
Unprompted review
My Car Key Hero logo

Reply from My Car Key Hero

Hi Thomas,

We are happy to hear that you are happy with the swift service your son was provided. We are glad to be of help!

Kind regards,
Cameron

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