MyChefKnives.co.uk Reviews 

418
•
TrustScore 3 out of 5

3.1

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Rated 1 out of 5 stars

This company is a complete scam. Bought a knife set from them and got an error message saying ''there are no available payment options for your location, please contact us to make alternative arran... See more

Rated 4 out of 5 stars

Very happy with 11cm Sabatier purchased to replace one we’d used almost daily for 30 years but had lost when travelling. Pleasantly surprised by the free knife with our purchase (under £20). Prompt en... See more

Rated 4 out of 5 stars

Victorinox bread/pasta knife. Great knife, extra length 10" model) and sharpness makes itot excellent at slicing bread. Hadn't realised that actual knife was coming from France. Not a problem in... See more

Rated 3 out of 5 stars

Good range of equipment. The saw and blades I ordered were delivered quickly and were well packaged. Unfortunately, one of the items, a 'Pradel' meat saw had been badly finished by the manufacturer (s... See more

Company replied

Company details

  1. Home & Garden

About MyChefKnives.co.uk

Information provided by various external sources

Florent, William, and the team of MyChefKnives invite you to discover the large selection of kitchen knives available on our website. We offer you a wide variety of Japanese knives, butcher knives, and much more! If you need any advice, do not hesitate to give us a call :)

Contact info

3.1

Average

TrustScore 3 out of 5

418 reviews

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3.1

All reviews

(418)

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Rated 5 out of 5 stars

Bought the pradel excellence butcher…

Bought the pradel excellence butcher set. Class act and great price only waited four days for them all the way from France. Emailed me every day including exact time of delivery . Showed them to many friends and professionals, They are purchasing now .

March 15, 2020
Unprompted review
Rated 1 out of 5 stars

The product lasted 3 days before…

The product lasted 3 days before ripping. It took 2 weeks for a replacement. I have had the bag for 3 months and the stitching is once again failing. I would not recommend this bag at all.

However customer services were great!

March 13, 2020
Unprompted review
MyChefKnives.co.uk logo

Reply from MyChefKnives.co.uk

Hello Mr. Walmsley,

Thanks for your review.

We're truly sorry to know that the knife bag the you ordered on our website does not meet your expectations. We have communicated your review to the bag's manufacturer so that they can take the necessary actions in order to improve the quality of its product.

On the other hand, we are glad to know that you are happy with the service provided by our customer service. However, we regret that the star grading that you gave us corresponds more to the product itself than to our overall service, which is what our Trustpilot profile intends to show. That is why we kindly ask you to reconsider your note so that it displays a more realistic note about our service.

We thank you in advance for your time.

Kind regards,

Team of MyChefKnives.co.uk

Rated 1 out of 5 stars

I ordered knives case on the 18th of…

I ordered knives case on the 18th of feb and still waiting. Cannot find contact info anywhere ....

March 4, 2020
Unprompted review
MyChefKnives.co.uk logo

Reply from MyChefKnives.co.uk

Hello Ms. Hayes,

Following the phone call that we gave you yesterday after having read your review, I confirm you that a new parcel will be shipped to you today.

As explained during our phone conversation, the first parcel could not be delivered because you had registered a wrong delivery address. We hope that you understand that we were not responsible for such mistake, so we would appreciate if you could reconsider your review so that it can demonstrate a fairer image of the service that we intend to provide to all our customers.

We wish you a lovely day, and we remain available for any further question.

Kindest regards,

Team of MyChefKnives.co.uk

Rated 4 out of 5 stars

Maybe I did not look carefully enough…

Maybe I did not look carefully enough on the website but it was not until I had placed my order that I found out that it was coming from France (the contact info, email & phone were both UK). Consequently the delivery time was longer than expected. Other than that no complaints.
Unfortunately after receiving the knives I realized that I had made a mistake with my choices. Both knives are excellent quality. I wanted to replace my 30+ year old frozen food knife & chose an Au Nain 30cm knife. I should have asked how thick it was, existing knife is 1mm thick, new one is 2.5mm thick. It will not cut frozen bread which is the main use that I have for it, this has been passed on to my Daughter. I should have ordered a curved paring knife instead of a peeling one, the curve on the blade is to much for me & the handle is not comfortable in my arthritic hands. My mistakes, nothing to do with MyChef.

February 24, 2020
Unprompted review
MyChefKnives.co.uk logo

Reply from MyChefKnives.co.uk

Hello Peter,

Thanks for your review.

We're truly sorry to know that the knives that you ordered were not the ones you needed. Please know that if you have not used them yet, you have up to 60 days to return them to us for an exchange or a refund. If you'd like to return them, please send us an email to hello@mychefknives.co.uk so that we can send you the return instructions.

Kind regards,

Team of MyChefKnives.co.uk

Rated 5 out of 5 stars

Good Service

Quick, fast delivery from France to the UK with a tracking number provided. The item was well packaged as well with no chance of damage.

February 22, 2020
Unprompted review
Rated 5 out of 5 stars

Fantastic knife set

Fantastic knife set. Use it every day in a busy restaurant and they have not let me down. I'm a fan of the meat cleaver. It is excellent

February 21, 2020
Unprompted review
Rated 5 out of 5 stars

Great Service

Easy ordering, fast delivery and securely packed. Good quality product and I didn’t find it cheaper anywhere else. Very happy.
Thanks

February 19, 2020
Unprompted review
Rated 5 out of 5 stars

Fast and efficient.

Very nice site with plenty of information and easy ordering. Great service throughout and the quality of the goods were excellent.

February 5, 2020
Unprompted review
Rated 4 out of 5 stars

Sabatier knife - still a quality make

Very happy with 11cm Sabatier purchased to replace one we’d used almost daily for 30 years but had lost when travelling. Pleasantly surprised by the free knife with our purchase (under £20). Prompt enough delivery. Lost a star due to excessive packaging for such a small knife (box would have accommodated dozens of larger knives).

January 25, 2020
Unprompted review

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