I recently purchased two machines, and while one arrived with a minor cosmetic issue specifically, three of the laser pad holders did not seat correctly--it did not affect the machine's functi... See more
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Review summary
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Based on these reviews
First off, Oran who was is my contact here is amazing! Very helpful in getting me the best deals and listening to everything I need and giving me the best recommendations. Customer service is 10/10... See more
Company replied
I had Amelia as my representative and she did amazing. She was quick to respond to my emails. And very quick to fix MY mistake I had made with the zip code. My zip code auto populated to my last addr... See more
Company replied
I’m very happy with this product. It’s easy to use, comfortable on the skin, and feels well-made. After just a few uses, my skin looked noticeably cleaner and smoother, especially around my nose... See more
Company details
Written by the company
myChway is the best beauty machine manufacturer, providing cavitation slimming machine, lipo cavitation machine, and a list of aesthetic treatment solutions.
Contact info
RM1701A, Pengdu Mansion, 126 Nanguang Rd, Nanshan, 518000, Shenzhen, China
- (+852)561-47818
- customerservice@mychway.com
- mychway.com
4.8
Excellent
205 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great equipment and Custumer service…
Great equipment and Custumer service 100% recommend!
February 5, 2025
Unprompted review
Reply from myChway
Thank you for your kind words! We're delighted to hear that you're satisfied with our equipment and customer service. Your recommendation means a lot to us!
Amelia was very prompt on all the…
Amelia was very prompt on all the instructions on this machine. She always got back to me in a timely manner
January 14, 2025
Unprompted review
Reply from myChway
Thank you for your kind feedback! We're thrilled to hear that Amelia provided prompt and timely assistance.
Your satisfaction is our priority, and we appreciate your support!
Unoisetion 6 in 1
Bought the Unoisetion 6 in 1 Cavitation/RF/Laser Lipo and everything was great except the Body RF probe. I spoke with Amelia and within 3 days including the weekend I had a new RF probe and everything was working and amazing on this machine! MyChWay is highly recommended!
January 17, 2025
Unprompted review
Reply from myChway
Thank you for your wonderful review!
We're so glad to hear that you’re enjoying your Unoisetion 6 in 1 machine and that Amelia was able to assist you quickly.
Your recommendation means a lot to us, and we truly appreciate your support!
Great products and exceptional customer…
Great products and exceptional customer service always willing to help if there's any issues great communication satisfaction is there a number one concern.
January 20, 2025
Unprompted review
Reply from myChway
Thank you so much for your kind words!
We’re thrilled to hear that you’re happy with our products and customer service.
Your satisfaction is our top priority.
Amelia was very patient and explained…
Amelia was very patient and explained everything to me no matter how many questions I asked
January 14, 2025
Unprompted review
Reply from myChway
Thank you for your kind feedback!
We're thrilled to hear that Amelia was able to assist you patiently and thoroughly.
We appreciate your support!
Happy with delivery to Australia
Happy with delivery to Australia, machine arrived in perfect condition
December 30, 2024
Unprompted review
Reply from myChway
Thank you for your feedback! We're glad to hear that your machine arrived in perfect condition and that you're happy with the delivery to Australia. We appreciate your support!
Mychway is a great website highly recommend
There machines are top of the line. I only order from them. They give the best deals and I know I can trust what I am getting from them highly recommend this site.
December 22, 2024
Reply from myChway
Thank you so much for your kind words and support!
We're thrilled to hear that you trust our products and enjoy the deals we offer.
For any further inquiries, please feel free to reach out.
Extremely helpful
Extremely helpful! Great customer service! Will shop with again🙏🏽👍🏾
December 12, 2024
Unprompted review
Reply from myChway
Thank you for your kind words!
We’re delighted to hear about your positive experience.
If you have any further inquiries, please don’t hesitate to reach out.
Machine not strong enough
September 26, 2024
Reply from myChway
We’re sorry to hear that the machine didn’t meet your expectations. Please note that our accessories come with a 3-month warranty, and the main unit is covered for one year.
We’ve already reached out to you via email and WhatsApp to address your concerns.
Kindly check your messages at your earliest convenience, and we’ll be happy to assist you further.
We value your input and are here to ensure your satisfaction.
Shipping was fast
Shipping was fast, great communication and the hydrafacial machine is great ! Will purchase more items from here .
December 18, 2024
Unprompted review
Reply from myChway
Thank you for your kind words!
We're glad to hear you're happy with the fast shipping and communication. We appreciate your support.
Online Shopping Experience:
Online Shopping Experience:
“My online shopping experience was fantastic! The website was easy to use, and my order arrived quickly and well-packaged. Everything was smooth and efficient from start to finish.”
Customer Service for Defective Items:
“When I discovered a couple of issues with my purchase, the customer service Name “Vary” went above and beyond to resolve them. Instead of asking me to return the items, she promptly settle to sent the necessary parts to fix the machine and even replaced my LED light therapy device with a brand-new one. Her solution-oriented approach and dedication to customer satisfaction truly stood out. Highly recommended!” Thank you so much Especially to Vary. I appreciate your Help.
December 17, 2024
Unprompted review
Reply from myChway
Thank you for your wonderful feedback!
We're thrilled to hear you had a smooth shopping experience and that Vary was able to assist you so effectively.
We take great pride in ensuring customer satisfaction, and we're happy we could resolve the issues quickly.
Your kind words are much appreciated.
Reply from myChway
Thank you for your kind words! We’re thrilled to hear that you were satisfied with our assistance and support.
Great overall experience
The equipment arrived quite quickly - I had no worries over that especially as it was coming from overseas. The machine arrived intact, no scratches or anything to give me worries. Putting together was easy and I have am starting to see the difference. Consistency and patience are key elements.
November 23, 2024
Reply from myChway
Thank you for your kind feedback!
We're glad to hear that your equipment arrived quickly and in perfect condition.
It's wonderful to know you're already seeing results—consistency and patience truly make all the difference.
We appreciate your support!
Thank You, Amelia!
I own the UNOISETION. I needed help. Amelia sent me the information to give me help. Thank you.
December 14, 2024
Unprompted review
Reply from myChway
Thank you for your kind feedback!
We're glad Amelia was able to assist you.
If you need further help, don't hesitate to reach out!
Reply from myChway
Thank you for your kind words!
We’re delighted to know you had a great experience.
Customer service exceeded my…
Customer service exceeded my expectations!
When I first purchased the machine, I was unsure whether it could be delivered to my home in Germany. However, the entire process went incredibly smoothly. Amelia from the customer service team was fantastic—she guided me through the process, kept me updated, and ensured my package arrived safely. Although I haven’t tested the machine yet, I’ve been thoroughly impressed with the delivery experience. Amelia even went the extra mile by checking with me for the tax and customs regulations of my country, so the machine was delivered without any issues. I didn’t have to deal with customs or pay additional taxes, which was a huge relief. Their attention to detail and customer care really stood out!
December 8, 2024
Unprompted review
Reply from myChway
Thank you for your kind words!
We're thrilled to hear that Amelia and our team were able to make your delivery experience smooth and stress-free.
We truly appreciate your feedback and are happy to know that the customs and tax details were taken care of for you.
We hope you enjoy using the machine, and if you need any further assistance, don't hesitate to reach out!
Machine bad, company good
Customer service and shipping is a 5 star!!! But the machine itself is a 3, just ok, unfortunately. This is my first dermabrasion machine I’ve ever bought and I am disappointed. The machine goes through the liquid sooo quickly and the suction is just way too strong even on the minimum setting. The way you have to empty the machine of the discard liquid is terrible and so time consuming.
November 19, 2024
Reply from myChway
Thank you for your honest feedback!
We’re delighted to hear you were pleased with our customer service and shipping.
We’re sorry to learn that the machine didn’t fully meet your expectations.
To help resolve your concerns, we’ve sent you an email with guidance on how to use the machine effectively.
If there is any quality issue, please rest assured that our comprehensive warranty will ensure everything is made right.
For any further assistance, feel free to reach out to us at customerservice@mychway.com or contact us on WhatsApp at +86 17722598734.
Excellent!!!
November 23, 2024
Reply from myChway
Thank you so much for your excellent feedback!
We’re thrilled to know you’re happy with our service.
For any further inquiries, please feel free to reach out！
Amazing experience FedEx shipped my…
Amazing experience FedEx shipped my order to the wrong house and they fixed it no questions asked. This company is amazing.
November 19, 2024
Reply from myChway
Thank you so much for your kind words!
We're thrilled that we were able to resolve the issue quickly.
Your satisfaction is our top priority, and we appreciate your support!
Excellent Service and Product
Just got my machine and was impressed with the quality. I cant wait to use it on my clients!
November 25, 2024
Unprompted review
Reply from myChway
Thank you for your kind feedback!
We’re thrilled to hear you’re impressed with the quality and can’t wait for you to use it with your clients.
If you need any assistance, feel free to reach out.
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