I've been using MyCigara for vape supplies for a while now. There was a problem with a device in my last order becoming faulty after a short time. I contacted Customer Service and sent details of the... See more
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First experience with mycigara and I’m very happy about everything ! Service is top as well as communication, prices are competitive, delivery time okay. Goods with a good packaging. I’ll continue wit... See more
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Had some issues with giving the wrong address, customer service were brilliant and my package arrived the day after they said they'd send it. Even included a free e liquid. Fast, professional and cust... See more
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The order took place on 27 March for Italy, and never took place. They asked that I follow up directly with Italian Postal Office, and did little to nothing to help. I proceeded to follow up for quite... See more
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Company details
About myCigara
Written by the company
AT MYCIGARA WE EXIST TO MAKE THE UK SMOKE FREE
MyCigara started from humble beginnings in Sheffield, Attercliffe back in 2012. Fast forward to present day where we now have physical stores all across the UK, ranging from Dumfries all the way down to London.
Through empathy, patience, and understanding, we strive to help you quit smoking once and for all. Our focus is, and always will be, on you.
TRANSPARENCY
We tell you what you need to know in a clear, honest, and friendly manner. That way, you can rest assured knowing that you are receiving impartial advice suited to your needs.
EXPERTISE
We help you make the right choice the first time. By giving you the information you need, we help you make informed decisions to find exactly what you want.
CONVENIENCE
Website or in store, MyCigara works around you to ensure that you get what you need when you need it.
EXPERIENCE
It’s the experience, not the product, that people remember. We work to create a positive, memorable experience so we become your trusted vape source.
MyCigara started from humble beginnings in Sheffield, Attercliffe back in 2012. Fast forward to present day where we now have physical stores all across the UK, ranging from Dumfries all the way down to London.
Through empathy, patience, and understanding, we strive to help you quit smoking once and for all. Our focus is, and always will be, on you.
TRANSPARENCY
We tell you what you need to know in a clear, honest, and friendly manner. That way, you can rest assured knowing that you are receiving impartial advice suited to your needs.
EXPERTISE
We help you make the right choice the first time. By giving you the information you need, we help you make informed decisions to find exactly what you want.
CONVENIENCE
Website or in store, MyCigara works around you to ensure that you get what you need when you need it.
EXPERIENCE
It’s the experience, not the product, that people remember. We work to create a positive, memorable experience so we become your trusted vape source.
Contact info
GM House, Wilkinson Way, BB1 2EH, Blackburn, United Kingdom
- 01302 320871
- info@mycigara.com
- mycigara.com
4.1
Great
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service experience
Excellent customer service experience, very helpful. Product is top notch of course.
October 8, 2025
Unprompted review
Unable to deliver to Italy
The order took place on 27 March for Italy, and never took place. They asked that I follow up directly with Italian Postal Office, and did little to nothing to help. I proceeded to follow up for quite some time with both them and Italian Postal with no resolution. They attempted to refute a refund until today, 19 May. Will not ever be using them again. Would be very aware of their claim to deliver into Europe.
May 19, 2025
Unprompted review
Reply from myCigara
Dear Ekram
Thank you for your feedback. We're genuinely sorry to hear that your recent experience with us didn’t meet your expectations. We completely understand how frustrating it can be when an order doesn’t arrive as planned, especially when delays are beyond your control.
Please know that we’ve made every effort to engage with both Italian Customs and Poste Italiane to locate and resolve the issue.
Unfortunately, despite these attempts, the parcel remained undelivered and tracking updates were not forthcoming. We truly regret the inconvenience this has caused you.
Although our standard policy requires returned goods before a refund is issued, we recognise the exceptional circumstances in this case. As a gesture of goodwill and in light of the difficulties you've faced, we’ve issued a full refund for your order.
If you would like to discuss this further, or if there’s anything else we can do to help, please don’t hesitate to reach out to us directly at info@mycigara.com. Our team is here to support you.
\
We appreciate your feedback—it helps us improve our service, especially for international customers. We hope to have the opportunity to serve you better in the future.
Warm regards,
MyCigara Customer Service
Responding to incomplete order
I ordered some vape juices - this particular flavour and strength is especially difficult to get hold of, but still stocks at MyCigara. My order arrived incomplete, and despite having difficulty contacting them via phone/email, they responded and were very proactive in solving the issue. They provided me with a refund and a gift voucher as an apology for the experience. They were also quick to reply with updates about the situation. Thank you Noreen for your help!
February 19, 2024
Unprompted review
Reply from myCigara
We're deeply sorry to hear about the negative experience you encountered with your recent order and our customer service. Your satisfaction is our utmost priority, and it's disheartening to learn that we fell short of meeting your expectations.
Please accept our sincerest apologies for any inconvenience caused by this and we understand how frustrating this situation must be for you.
We would appreciate the opportunity to investigate this matter further and make things right. We have sent you an email regarding this matter, if you could kindly respond to our email at info@mycigara.com at your earliest convenience and a member of our customer service team will be happy to help. We're committed to addressing your concerns and ensuring a positive resolution.
Once again, we apologize for the inconvenience you've experienced and thank you for bringing this to our attention. Your feedback is invaluable as we strive to improve our service.
Warm regards,
Noreen
MyCigara Customer Service
Love cigara in Stockton-on-Tees staff…
Love cigara in Stockton-on-Tees staff are lovely love my disposable crystal vapes lost Mary's and all the ones by dinner ladies
October 25, 2023
Unprompted review
Reply from myCigara
Thank you for taking the time to leave us a review.
We appreciate your custom and are grateful for your positive review. Your satisfaction is our priority, and we look forward to the opportunity to serve you again in the future.
If you ever have any questions or need assistance, please don't hesitate to reach out to us.
Fantastic service very fast delivery…
Fantastic service very fast delivery had an issue with order emailed them they sorted straight away very happy will defo be ordering again thanks
September 13, 2023
Unprompted review
Reply from myCigara
Thank you for taking the time to leave us a review. I'm happy to hear that you were pleased with the service you received.
Please do let us know if we can assist you in future.
Kind Regards
MyCigara Customer Service
First experience top !
First experience with mycigara and I’m very happy about everything ! Service is top as well as communication, prices are competitive, delivery time okay. Goods with a good packaging. I’ll continue with my orders. Thank you very much guys ! Carlo
September 6, 2023
Unprompted review
Reply from myCigara
Hi Carlo
Thank you for taking the time to leave us a review on your experience with us. We appreciate your feedback and look forward to hearing from you again.
Thanks
MyCigara Customer Service.
Excellent customer service
Excellent customer service. Orders shipped quickly. High quality products….. had a small issue with a recent delivery but they responded quickly and was dealt with perfectly, very happy with mycigara! Will be continuing to order with them over other suppliers. Thanks! 😊
August 14, 2023
Unprompted review
Excellent Customer Service
I ordered a product and needed to follow up with Customer Service as I was sent the wrong colour. That can happen so no criticism of the company. The follow up with Rob was nothing short of excellent. He dealt with the issue well, was always very quick in his response and very helpful if I had any product questions generally. Very good after sales service.
July 7, 2023
Unprompted review
Had an issue with a disposable vape and…
Had an issue with a disposable vape and contacted customer services regarding this , Rob was very friendly and dealt with the problem in less than 30 minutes with a voucher to use on my next order . Very happy customer , this is how you keep customers and make them come back time and again !
July 5, 2023
Unprompted review
Great customer service in store and…
Great customer service in store and online ALWAYS!
June 23, 2023
Unprompted review
I had an issue with the payment amount. regards to my…
I had an issue with regards to my payment of my latest order. I sent a message via the contact page. This was dealt with within 2hrs and I was given a gift card to use on my next order. I am very pleased with the speedy response and the way it was dealt with. 😊👍
June 16, 2023
Unprompted review
Excellent customer service
Excellent customer service, my issue was sorted out very quickly, thank you Rob
June 12, 2023
Unprompted review
Great company
Great company, always deliver on time and customer service is always quick to resolve any issues.
April 4, 2023
Unprompted review
Brilliant service highly recommended
Quick professional Packaging, reliable and fabulous products.
Thank you for making my life a bit easier
Highly recommended ! 😃
March 25, 2023
Unprompted review
Great!
Great company,very helpful with any issues.
quick and fast delivery,will definitely be ordering again x
February 15, 2023
Unprompted review
Ali baba and forty thieves
I have been loyal customer for last 4 years ,different staff all time ,management is lost in different world and no customers care.
Closed my account and went to different shop.
Better product and cheaper.
Example
I buy 3 full boxes 120 pounds from cigara and now they want 180 pounds
New shop ,3 boxes 108 pounds and good service.
My cigara family buisness, but the Asian girl manager, doesn't care and no respect for customers.
All is worried about is looking pretty..
My advice don't bother you can get better product from reputable companies and loyalty counts,not just money grabbing and looking pretty.
Spend your hard earned cash where your customs count.
I introduced few customers, family members, who are now not going their.
February 11, 2023
Unprompted review
Amazing company
Amazing company. Fast delivery. Wide variety. Always very helpful is I have any questions and free delivery over £20. Cheapest place about. Absolute delight
February 10, 2023
Unprompted review
Love this company for my vapes
Love this company for my vapes
Great deals great customer service, had a small problem that was resolved on the same day
If they get the banana crystal pro in it would be 10 stars
February 3, 2023
Unprompted review
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