I've been using MyCigara for vape supplies for a while now. There was a problem with a device in my last order becoming faulty after a short time. I contacted Customer Service and sent details of the... See more
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First experience with mycigara and I’m very happy about everything ! Service is top as well as communication, prices are competitive, delivery time okay. Goods with a good packaging. I’ll continue wit... See more
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Had some issues with giving the wrong address, customer service were brilliant and my package arrived the day after they said they'd send it. Even included a free e liquid. Fast, professional and cust... See more
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The order took place on 27 March for Italy, and never took place. They asked that I follow up directly with Italian Postal Office, and did little to nothing to help. I proceeded to follow up for quite... See more
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Company details
About myCigara
Written by the company
AT MYCIGARA WE EXIST TO MAKE THE UK SMOKE FREE
MyCigara started from humble beginnings in Sheffield, Attercliffe back in 2012. Fast forward to present day where we now have physical stores all across the UK, ranging from Dumfries all the way down to London.
Through empathy, patience, and understanding, we strive to help you quit smoking once and for all. Our focus is, and always will be, on you.
TRANSPARENCY
We tell you what you need to know in a clear, honest, and friendly manner. That way, you can rest assured knowing that you are receiving impartial advice suited to your needs.
EXPERTISE
We help you make the right choice the first time. By giving you the information you need, we help you make informed decisions to find exactly what you want.
CONVENIENCE
Website or in store, MyCigara works around you to ensure that you get what you need when you need it.
EXPERIENCE
It’s the experience, not the product, that people remember. We work to create a positive, memorable experience so we become your trusted vape source.
MyCigara started from humble beginnings in Sheffield, Attercliffe back in 2012. Fast forward to present day where we now have physical stores all across the UK, ranging from Dumfries all the way down to London.
Through empathy, patience, and understanding, we strive to help you quit smoking once and for all. Our focus is, and always will be, on you.
TRANSPARENCY
We tell you what you need to know in a clear, honest, and friendly manner. That way, you can rest assured knowing that you are receiving impartial advice suited to your needs.
EXPERTISE
We help you make the right choice the first time. By giving you the information you need, we help you make informed decisions to find exactly what you want.
CONVENIENCE
Website or in store, MyCigara works around you to ensure that you get what you need when you need it.
EXPERIENCE
It’s the experience, not the product, that people remember. We work to create a positive, memorable experience so we become your trusted vape source.
Contact info
GM House, Wilkinson Way, BB1 2EH, Blackburn, United Kingdom
- 01302 320871
- info@mycigara.com
- mycigara.com
4.1
Great
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Brilliant products and brilliant service
I ordered the vype/vuse catridges however the newer version vuse didn’t fit into my device. I emailed and had a speedy response from Richard, who sent a replacement and new catridges. This was so kind of them but I’m so happy to say they now fit into the new vuse and I know now when I purchase in they future they will now fit and work. Thanks again MyCigara, great site and helpful cutustomer service
June 7, 2021
Reply from myCigara
Dear Gemma
Thank you for your feedback on your experience with us. We are glad to see that we managed to get your issue resolved.
Please do get in touch should you need any further assistance.
Knowledgeable sales person good advice x
June 5, 2021
Reply from myCigara
Dear Janet
Thank you for taking the time to leave us a review.
We appreciate your feedback and look forward to hearing from you again.
Reply from myCigara
Dear Kay
Thank you for taking the time to leave us a review. We are glad to see that you are happy with your shopping experience with us.
We look forward to hearing from you again.
Xyz1
It's actually such a good shopping experience, that I'm going out of my way to fill in a minimum word count required to give them the 5 stars they deserve.
June 1, 2021
Reply from myCigara
Thank you for taking the time to leave us a review. We do appreciate your feedback and glad to see that you have had a good experience with us.
Please do get in touch if you need any assistance and we will be more than happy to help.
Quick delivery and good prices
May 31, 2021
Reply from myCigara
Thank you for your feedback. We look forward to hearing from you again
Great service wouldn’t give anywhere…
Great service wouldn’t give anywhere else staff are very friendly and great to deal with 100%
May 31, 2021
Reply from myCigara
Dear Paul
We appreciate your feedback and thank you for shopping with us. Please do let us know if we can assist you.
Reply from myCigara
Dear Liam
Thank you for taking the time to leave us a review. We will pass on your feedback to our Grimsby team.
We look forward to hearing from you again.
I love the quick delivery of items…
I love the quick delivery of items bought online the only problem I find is that even though I pay £2 a month for membership when you buy online you points don’t get rewarded to your account. Throughout Covid 19 lockdown I can imagine that a lot of people have been purchasing online and are wondering my why the points haven’t been awarded
May 29, 2021
Excellent service and friendly staff as…
Excellent service and friendly staff as always at the darlo store
May 28, 2021
Reply from myCigara
Thank you for taking the time to leave us a review. We will pass on your feedback to the Darlington team.
Please do get in touch if you need any assistance and we will be more than happy to help.
Excellent on-line service
Excellent on-line service whilst your shop units were closed. Really quick delivery. Would recommend
May 28, 2021
I bought two Ecig pens which was in the…
I bought two Ecig pens which was in the sale.These are the best ones I've ever bought good quality and value for money.The delivery of my items arrived in a neat packaging- posting of item was quick.
May 28, 2021
Reply from myCigara
Dear Michelle
Thank you for leaving us some feedback on your experience with us. We are glad to see you are happy with your recent purchase.
Please do get in touch if you need any further assistance.
Kind Regards
MyCigara
First class service
Excellent and reliable products & delivery, I’ve been using the site since the first lockdown and it has been a massive help.
May 27, 2021
Reply from myCigara
Thank you for taking the time to leave us some feedback on your experience with us. We are glad to see that you have found our online services helpful. Please do let us know if you require any assistance and we will be more than happy to help.
Kind Regards
MyCigara
Really good service 👌
May 27, 2021
Reply from myCigara
Dear Michael
Thank you for taking the time to leave us a review. We look forward to hearing from you again.
Kind Regards
MyCigara
E LIQUIDS
Excellent service as always from Rob in the Doncaster store . The only thing I was disappointed with this time is that I didn't get a receipt through my email to see how many points I have
May 26, 2021
Reply from myCigara
Thank you for taking the time to leave us a review on our Doncaster store. We will be sure to pass the feedback on to Rob!
Amazing service. specially by Tom
Tom has great customer service. Won’t shop anywhere else
May 25, 2021
Easy to order there very efficient get…very good
Easy to order there very efficient get your order within 2-3 days
May 24, 2021
Good only trouble is when i order on…
Good only trouble is when i order on line i dont get the points as i do when i go in the shop
May 23, 2021
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