I've been using MyCigara for vape supplies for a while now. There was a problem with a device in my last order becoming faulty after a short time. I contacted Customer Service and sent details of the... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
First experience with mycigara and I’m very happy about everything ! Service is top as well as communication, prices are competitive, delivery time okay. Goods with a good packaging. I’ll continue wit... See more
Company replied
Had some issues with giving the wrong address, customer service were brilliant and my package arrived the day after they said they'd send it. Even included a free e liquid. Fast, professional and cust... See more
Company replied
The order took place on 27 March for Italy, and never took place. They asked that I follow up directly with Italian Postal Office, and did little to nothing to help. I proceeded to follow up for quite... See more
Company replied
Company details
About myCigara
Written by the company
AT MYCIGARA WE EXIST TO MAKE THE UK SMOKE FREE
MyCigara started from humble beginnings in Sheffield, Attercliffe back in 2012. Fast forward to present day where we now have physical stores all across the UK, ranging from Dumfries all the way down to London.
Through empathy, patience, and understanding, we strive to help you quit smoking once and for all. Our focus is, and always will be, on you.
TRANSPARENCY
We tell you what you need to know in a clear, honest, and friendly manner. That way, you can rest assured knowing that you are receiving impartial advice suited to your needs.
EXPERTISE
We help you make the right choice the first time. By giving you the information you need, we help you make informed decisions to find exactly what you want.
CONVENIENCE
Website or in store, MyCigara works around you to ensure that you get what you need when you need it.
EXPERIENCE
It’s the experience, not the product, that people remember. We work to create a positive, memorable experience so we become your trusted vape source.
MyCigara started from humble beginnings in Sheffield, Attercliffe back in 2012. Fast forward to present day where we now have physical stores all across the UK, ranging from Dumfries all the way down to London.
Through empathy, patience, and understanding, we strive to help you quit smoking once and for all. Our focus is, and always will be, on you.
TRANSPARENCY
We tell you what you need to know in a clear, honest, and friendly manner. That way, you can rest assured knowing that you are receiving impartial advice suited to your needs.
EXPERTISE
We help you make the right choice the first time. By giving you the information you need, we help you make informed decisions to find exactly what you want.
CONVENIENCE
Website or in store, MyCigara works around you to ensure that you get what you need when you need it.
EXPERIENCE
It’s the experience, not the product, that people remember. We work to create a positive, memorable experience so we become your trusted vape source.
Contact info
GM House, Wilkinson Way, BB1 2EH, Blackburn, United Kingdom
- 01302 320871
- info@mycigara.com
- mycigara.com
4.1
Great
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast reliable service.Was used all…
Fast reliable service.Was used all through lockdown no problems.Shop now open so shop local now.
May 23, 2021
Very good service
May 23, 2021
Mycigara gives the best service for any…
Mycigara gives the best service for any purchase
and staff in Loreburn Centre in Dumfries Clair , Josh and Lloyd
are so friendly and helpful i wouldn't shop anywhere else .
Thankyou from Avril Wells .
May 20, 2021
Always find the staff in my local shop…
Always find the staff in my local shop very friendly and helpful.
May 18, 2021
Good service.
May 17, 2021
Was happy with the flavours of vape and…
Was happy with the flavours of vape and service i received from MyCigara, couldn't fault it, the Cherry Menthol is excellent
May 17, 2021
Received order within a couple of days…
Received order within a couple of days with free postage! Great efficient service.
May 13, 2021
Reply from myCigara
Dear Helen
Thank you for your feedback. We appreciate your insight as it helps us build a better customer experience.
We look forward to hearing from you again.
Easy to order and very quick delivery
May 13, 2021
Reply from myCigara
Dear Joan
Thank you for taking the time to leave us a review. We are glad to hear that you have had a good experience with us.
Please do get in touch if you need any assistance and we will be more than happy to help.
Buying on line for months thru…
Buying on line for months thru lockdown. Cost a fortune! No offers. No points on account, but still charged £2 a month for my account with no points added!
May 11, 2021
Reply from myCigara
Dear Lisa
Thank for your feedback.
I'm sorry to hear that you have not been happy with the MyCigara Membership during the lockdown period. We have contacted you via email regarding this with further info.
Please do let us know if we can assist you any further.
Kind Regards
Richard
MyCigara
Fantastic Service
Order Number - CIG27006
Ordered a device and coils on the 09/05. I received a call to advise me that the box has been damaged (could have easily sent it and blamed the damage being caused in transit) the person advised that unfortunately it was the last device they had in the colour I ordered however they had the same device in black which I agreed to. They apologised and as a gesture of goodwill advised they will add an e-liquid to my order. I received my order this morning and not only did they add a 10ml e-liquid they also added a 50ml e-liquid which I was delighted with. Will be using again due to their honesty, delivery speed and overall buying experience. Thanks.
May 11, 2021
Unprompted review
Reply from myCigara
Dear Mr Wilson
Thank you for taking the time to leave us some feedback on your experience. We appreciate your insight as it helps us build a better customer experience.
Please do let us know if you need any further assistance and we will be more than happy to help.
Staff always friendly helpful and…
Staff always friendly helpful and efficient keep up the good work
May 11, 2021
Staff are the best of the best....
May 10, 2021
Quick delivery and good liquids
May 9, 2021
Great service very quick delivery…
Great service very quick delivery excellent products and cheapest on market thankyou
March 29, 2021
Unprompted review
Great service as always
February 16, 2021
Reply from myCigara
Dear Tony
Thank you for taking the time to leave us a review. We look forward to hearing from you again.
The coil was burnt
February 4, 2021
Reply from myCigara
I'm sorry to hear your coil was burnt.
If you can contact us at info@mycigara.com with some further information, we will do our best to resolve this issue.
I look forward to hearing from you.
Reply from myCigara
Dear Stephen
Thank you for taking the time to leave us a review. We appreciate your feedback.
Please do get in touch if you need any assistance.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.