I've been using MyCigara for vape supplies for a while now. There was a problem with a device in my last order becoming faulty after a short time. I contacted Customer Service and sent details of the... See more
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See what reviewers are saying
First experience with mycigara and I’m very happy about everything ! Service is top as well as communication, prices are competitive, delivery time okay. Goods with a good packaging. I’ll continue wit... See more
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Had some issues with giving the wrong address, customer service were brilliant and my package arrived the day after they said they'd send it. Even included a free e liquid. Fast, professional and cust... See more
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The order took place on 27 March for Italy, and never took place. They asked that I follow up directly with Italian Postal Office, and did little to nothing to help. I proceeded to follow up for quite... See more
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Company details
About myCigara
Written by the company
AT MYCIGARA WE EXIST TO MAKE THE UK SMOKE FREE
MyCigara started from humble beginnings in Sheffield, Attercliffe back in 2012. Fast forward to present day where we now have physical stores all across the UK, ranging from Dumfries all the way down to London.
Through empathy, patience, and understanding, we strive to help you quit smoking once and for all. Our focus is, and always will be, on you.
TRANSPARENCY
We tell you what you need to know in a clear, honest, and friendly manner. That way, you can rest assured knowing that you are receiving impartial advice suited to your needs.
EXPERTISE
We help you make the right choice the first time. By giving you the information you need, we help you make informed decisions to find exactly what you want.
CONVENIENCE
Website or in store, MyCigara works around you to ensure that you get what you need when you need it.
EXPERIENCE
It’s the experience, not the product, that people remember. We work to create a positive, memorable experience so we become your trusted vape source.
MyCigara started from humble beginnings in Sheffield, Attercliffe back in 2012. Fast forward to present day where we now have physical stores all across the UK, ranging from Dumfries all the way down to London.
Through empathy, patience, and understanding, we strive to help you quit smoking once and for all. Our focus is, and always will be, on you.
TRANSPARENCY
We tell you what you need to know in a clear, honest, and friendly manner. That way, you can rest assured knowing that you are receiving impartial advice suited to your needs.
EXPERTISE
We help you make the right choice the first time. By giving you the information you need, we help you make informed decisions to find exactly what you want.
CONVENIENCE
Website or in store, MyCigara works around you to ensure that you get what you need when you need it.
EXPERIENCE
It’s the experience, not the product, that people remember. We work to create a positive, memorable experience so we become your trusted vape source.
Contact info
GM House, Wilkinson Way, BB1 2EH, Blackburn, United Kingdom
- 01302 320871
- info@mycigara.com
- mycigara.com
4.1
Great
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Reply from myCigara
Hi James
Thank you for taking the time to leave us a review. We appreciate your feedback.
fast reliable service
fast reliable service, great choice of products and reasonable prices.
February 3, 2021
Reply from myCigara
Dear Eleanor
Thank you for taking the time to leave us a review. We appreciate your insight and look forward to hearing from you again.
Very happy with the service I get…
Very happy with the service I get mycigara. Always delivery on time I would recommend this company to mr friends
February 2, 2021
Reply from myCigara
Dear Jenny
Thank you for taking the time to leave us a review. We appreciate your feedback and look forward to hearing from you again.
Reply from myCigara
Dear Samantha
Thank you for your feedback on your shopping experience with us.
Please do get in touch if you need any assistance. We look forward to hearing from you again.
Kind Regards
MyCigara
well done
always recieve my orders in no time at all. very impressed with my cigara. thank you
January 31, 2021
Reply from myCigara
Dear John
Thank you for your feedback on our how you found our services. We look forward to hearing from you again.
Please do let us know if you need any assistance and we will be more than happy to help.
Reply from myCigara
Thank you for your feedback on our products and service. We appreciate your insight as it helps us build a better customer service.
We look forward to hearing from you again.
Good quick service postage free when…
Good quick service postage free when shop are open staff friendly and informative only shop I will use for my vapes
January 28, 2021
Reply from myCigara
Dear Yvonne
Thank you for taking the time to leave us a review. We appreciate your insight as it helps us build a better customer service.
We look forward to hearing from you again.
Very easy to place orders
Very easy to place orders, and delivery is always very prompt. Staff are helpful. Would highly recommend.
January 28, 2021
Reply from myCigara
Dear Jocelyn
Thank you for taking the time to leave feedback on your experience with us. We appreciate your insight as it helps us build a better customer experience.
If you have any queries, please feel free to contact us and we will be more than happy to help.
I purchased a pack of coils which were…
I purchased a pack of coils which were not good quality. I have had to bin 3 out of a 5 pack. This is the 2nd pack this has happened with. Jacqui
January 27, 2021
Reply from myCigara
Dear Jacqueline
I’m sorry to hear about the issues with your order. If you email info@cigara.co.uk we will be able to resolve this for you. We look forward to hearing from you.
Reply from myCigara
Dear Russell
Thank you for taking the time to leave feedback on your experience with us.
If you have any queries, please feel free to contact us and we will be more than happy to help.
Quality products with a easy to use…
Quality products with a easy to use website. Promt delivery on all orders.
January 27, 2021
Reply from myCigara
Dear Christopher
Thank you for taking the time in leaving us a review. We appreciate your feedback.
If you have any further queries, please feel free to contact us and we will be happy to assist you.
Very good service and great products
January 27, 2021
Reply from myCigara
Dear Liliana
Thank you for taking the time to leave us some feedback on how you found our service.
Please do get in touch if you need any assistance. We look forward to hearing from you again.
Excellent service thank you
January 27, 2021
Reply from myCigara
Dear Arvin
Thank you for taking the time to leave us a review. We appreciate your feedback on our service and look forward to hearing from you again.
Fantastic service both online and in…
Fantastic service both online and in Darlington shop
January 26, 2021
Reply from myCigara
Dear Natalie
Thank you for taking the time to leave us a review. We appreciate your feedback and this will also be passed on to the Darlington team.
We look forward to hearing from you again.
Excellent products and service.
I have been using Cigara for over 8 years but I had never ordered from them online before. The correct order arrived in two days and I will be ordering from them again as and when I need more vaping supplies.
January 25, 2021
Reply from myCigara
Dear Pete
Thank you for taking the time to leave us a review. It's great to hear that you have found our online service useful whilst our stores have been closed.
We look forward to hearing from you again.
Ordered goods over two weeks ago still…
Ordered goods over two weeks ago still not received these
January 24, 2021
Reply from myCigara
Dear Louis
I'm sorry to hear your order has not reached you. Royal Mail are experiencing delays due to the effects of COVID-19.
I will arrange for your order to be re-sent to you today. I do apologise for any inconvenience caused.
Should you have any further queries, please do not hesitate to contact us at info@mycigara.com
Reply from myCigara
Dear Lisa
Thank you for taking the time to leave us feedback.
If you need any assistance, please do let us know.
Really good and fast delivery.
January 22, 2021
Reply from myCigara
Dear Toni
Thank you for taking the time to leave us some feedback on how you found our service.
We look forward to hearing from you again.
Consistently fast delivery
January 22, 2021
Reply from myCigara
Thank you for your feedback. We look forward to hearing from you again.
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