I've been using MyCigara for vape supplies for a while now. There was a problem with a device in my last order becoming faulty after a short time. I contacted Customer Service and sent details of the... See more
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First experience with mycigara and I’m very happy about everything ! Service is top as well as communication, prices are competitive, delivery time okay. Goods with a good packaging. I’ll continue wit... See more
Company replied
Had some issues with giving the wrong address, customer service were brilliant and my package arrived the day after they said they'd send it. Even included a free e liquid. Fast, professional and cust... See more
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The order took place on 27 March for Italy, and never took place. They asked that I follow up directly with Italian Postal Office, and did little to nothing to help. I proceeded to follow up for quite... See more
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Company details
About myCigara
Written by the company
AT MYCIGARA WE EXIST TO MAKE THE UK SMOKE FREE
MyCigara started from humble beginnings in Sheffield, Attercliffe back in 2012. Fast forward to present day where we now have physical stores all across the UK, ranging from Dumfries all the way down to London.
Through empathy, patience, and understanding, we strive to help you quit smoking once and for all. Our focus is, and always will be, on you.
TRANSPARENCY
We tell you what you need to know in a clear, honest, and friendly manner. That way, you can rest assured knowing that you are receiving impartial advice suited to your needs.
EXPERTISE
We help you make the right choice the first time. By giving you the information you need, we help you make informed decisions to find exactly what you want.
CONVENIENCE
Website or in store, MyCigara works around you to ensure that you get what you need when you need it.
EXPERIENCE
It’s the experience, not the product, that people remember. We work to create a positive, memorable experience so we become your trusted vape source.
MyCigara started from humble beginnings in Sheffield, Attercliffe back in 2012. Fast forward to present day where we now have physical stores all across the UK, ranging from Dumfries all the way down to London.
Through empathy, patience, and understanding, we strive to help you quit smoking once and for all. Our focus is, and always will be, on you.
TRANSPARENCY
We tell you what you need to know in a clear, honest, and friendly manner. That way, you can rest assured knowing that you are receiving impartial advice suited to your needs.
EXPERTISE
We help you make the right choice the first time. By giving you the information you need, we help you make informed decisions to find exactly what you want.
CONVENIENCE
Website or in store, MyCigara works around you to ensure that you get what you need when you need it.
EXPERIENCE
It’s the experience, not the product, that people remember. We work to create a positive, memorable experience so we become your trusted vape source.
Contact info
GM House, Wilkinson Way, BB1 2EH, Blackburn, United Kingdom
- 01302 320871
- info@mycigara.com
- mycigara.com
4.1
Great
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Reply from myCigara
Dear Agnieska
Thank you for your feedback!
We look forward to hearing from you again.
Shipping was fast for international
Shipping was fast for international. Pods were pretty good.
January 21, 2021
Reply from myCigara
Dear Dev
Thank you for taking the time to leave us a review. We appreciate your feedback.
We look forward to hearing from you again.
Reply from myCigara
Dear Liannerox
We appreciate you taking the time to leave us some feedback on our service. We look forward to hearing from you again.
Love these vape juices
Love these vape juices. Quality. Better than other places and good value
January 20, 2021
The liquid as ordered arrived 2 days…
The liquid as ordered arrived 2 days after ordering.
A great service when the shops are currently closed.
January 20, 2021
Reply from myCigara
Dear Roy
Thank you for your feedback on our service.
Please do get in touch if you need any assistance and we will be more than happy to help
Super helpful !
January 20, 2021
Brilliant service arrived quickly
Brilliant service arrived quickly , customer service brilliant too
January 19, 2021
Reply from myCigara
Dear Sarah
Thank you for your feedback. I'm happy to hear that you have had a good experience with us.
Please do get in touch if you need any assistance.
Great service and great value
January 18, 2021
Reply from myCigara
Dear Sandra
Thank you for taking the time to leave us a review.
If you still require some assistance with your device, please do get in touch with us at info@cigara.co.uk.
Reply from myCigara
Dear Lee
Thank you for your feedback.
We look forward to hearing from you again.
Brilliant customer service
Had some issues with giving the wrong address, customer service were brilliant and my package arrived the day after they said they'd send it. Even included a free e liquid. Fast, professional and customer focused which is more than you get from most Internet shopping services, well done.
January 17, 2021
Reply from myCigara
Dear Amy
Thank you for taking the time to leave us a review. We appreciate your feedback as it helps us improve our customer service.
Please do get in touch if you need any further assistance and we will be happy to assist you.
Once again excellent service
January 16, 2021
Reply from myCigara
Hi William
Thank you for your feedback.
We look forward to hearing from you again.
Straight forward order recommend
January 16, 2021
Excellent service
January 16, 2021
Reply from myCigara
Dear Ian
Thank you for your feedback. We appreciate your custom.
Please do get in touch if you require any assistance.
Happy enough...
The service was good and my order arrived on time but I didn't get the free nic shots that where advertised with the e-juice I ordered.
January 16, 2021
Reply from myCigara
Nicotine Shots - VY 1943 8489 1GB
Thank you
Thank you ! Will recommended for sure! I had some issue on the begining with my order some where stuck or lost by royal mail and custumer service was very helpfull!! Sended again my order and received so quick !
January 14, 2021
Reply from myCigara
Dear Gabriele
Thank you for your feedback on our service.
I'm glad we managed to resolve your issue and that you have now received your order.
We look forward to hearing from you again.
Super fast delivery for no extra cost!
January 14, 2021
Reply from myCigara
Dear Jane
Thank you for taking the time to leave us a review. We appreciate your feedback.
We look forward to hearing from you again.
If you require any assistance, please do not hesitate to get in touch.
Only negative is the delivery service…
Only negative is the delivery service using royal mail
January 14, 2021
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