I've been using MyCigara for vape supplies for a while now. There was a problem with a device in my last order becoming faulty after a short time. I contacted Customer Service and sent details of the... See more
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See what reviewers are saying
First experience with mycigara and I’m very happy about everything ! Service is top as well as communication, prices are competitive, delivery time okay. Goods with a good packaging. I’ll continue wit... See more
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Had some issues with giving the wrong address, customer service were brilliant and my package arrived the day after they said they'd send it. Even included a free e liquid. Fast, professional and cust... See more
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The order took place on 27 March for Italy, and never took place. They asked that I follow up directly with Italian Postal Office, and did little to nothing to help. I proceeded to follow up for quite... See more
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Company details
About myCigara
Written by the company
AT MYCIGARA WE EXIST TO MAKE THE UK SMOKE FREE
MyCigara started from humble beginnings in Sheffield, Attercliffe back in 2012. Fast forward to present day where we now have physical stores all across the UK, ranging from Dumfries all the way down to London.
Through empathy, patience, and understanding, we strive to help you quit smoking once and for all. Our focus is, and always will be, on you.
TRANSPARENCY
We tell you what you need to know in a clear, honest, and friendly manner. That way, you can rest assured knowing that you are receiving impartial advice suited to your needs.
EXPERTISE
We help you make the right choice the first time. By giving you the information you need, we help you make informed decisions to find exactly what you want.
CONVENIENCE
Website or in store, MyCigara works around you to ensure that you get what you need when you need it.
EXPERIENCE
It’s the experience, not the product, that people remember. We work to create a positive, memorable experience so we become your trusted vape source.
MyCigara started from humble beginnings in Sheffield, Attercliffe back in 2012. Fast forward to present day where we now have physical stores all across the UK, ranging from Dumfries all the way down to London.
Through empathy, patience, and understanding, we strive to help you quit smoking once and for all. Our focus is, and always will be, on you.
TRANSPARENCY
We tell you what you need to know in a clear, honest, and friendly manner. That way, you can rest assured knowing that you are receiving impartial advice suited to your needs.
EXPERTISE
We help you make the right choice the first time. By giving you the information you need, we help you make informed decisions to find exactly what you want.
CONVENIENCE
Website or in store, MyCigara works around you to ensure that you get what you need when you need it.
EXPERIENCE
It’s the experience, not the product, that people remember. We work to create a positive, memorable experience so we become your trusted vape source.
Contact info
GM House, Wilkinson Way, BB1 2EH, Blackburn, United Kingdom
- 01302 320871
- info@mycigara.com
- mycigara.com
4.1
Great
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Reply from myCigara
Hi Karen
Great to hear that you had a good experience with us. We look forward to hearing from you again.
Kind Regards
MyCigara
Great service and products.
November 18, 2020
Reply from myCigara
Hi Yvonne
Thank you for your custom. We look forward to hearing from you again.
Kind Regards
MyCigara
Reply from myCigara
Hi Steven
Thank you for your feedback on our service, we appreciate the insight.
Kind Regards
MyCigara
I had hoped you would respond to my…
Fair service of fluids ordered and very rapid response to an equiry/issue. The printing on the packaging is pretty small
November 17, 2020
Reply from myCigara
Good Afternoon Nick,
Thank you for your review.
I have checked through our emails and cant find anything from you?
I can see from your orders that you normally order 6mg, but on this order, you have ordered 0mg, hence the lack of colour and flavour.
By all means, you can send back any unopened 0mg liquids and we can exchange them for 6mg for you?
Also in regards to the review, as we have got your order correct and it was just the incorrect strength selected, please could you rate us based on our service and the resolve?
Kindest Regards,
Richard,
MYCIGARA
Very good service
Very good service and arrived in good condition. Would order again.
November 16, 2020
Reply from myCigara
Hi Chloe
Thank you for your feedback on your shopping experience with us. We look forward to hearing from you again.
Kind Regards
MyCigara
Reply from myCigara
Hi Karla
Thank you for taking the time in leaving us a review. We appreciate your feedback.
If you have any queries, please feel free to contact us and we will be happy to assist you.
Kind Regards
MyCigara
Great product and quick delivery
November 15, 2020
Reply from myCigara
Hi Kelly
Glad you like your purchase and had a good experience with us.
Feel free to contact us if you require any assistance.
Kind Regards
MyCigara
Reply from myCigara
Hi Mark
Thank you for your custom!
Kind Regards
MyCigara
Reply from myCigara
Hi Paula
Thank you for taking the time in leaving us a review on your experience with us. We appreciate your feedback.
We look forward to hearing from you again.
Kind Regards
MyCigara
Order received in two day
Order received in two day, easy to order very pleased with the service.
November 14, 2020
Reply from myCigara
Hi Karen
Glad to hear you were pleased with your experience on our online store and service.
Thank you for your custom, we look forward to hearing from you again.
Kind Regards
MyCigara
I did not receive my complete order
I did not receive my complete order, emailed twice with no response!! Extremely disappointed in this at the moment, due to current restrictions no shops are open to obtain Nic salt so I’ve had to spend more money from an alternative online shop in the hope that they are able to send a complete order instead of wrong order and wrong products!! I have emailed you back but had no response?
November 13, 2020
Reply from myCigara
Hi Scott
I’m sorry to hear about the issues with your order. We have contacted you via email so that we can get this resolved this for you as soon as possible.
Once again, apologies for any inconvenience caused. We look forward to hearing from you.
Kind Regards
MyCigara
Very quick great product 👌
November 13, 2020
Reply from myCigara
Hi John
Thank you for taking the time in leaving us a review. We appreciate your feedback. If you have any queries, please feel free to contact us and we will be happy to assist you.
Kind Regards
MyCigara
Reply from myCigara
Hi Roee
Thank you for your feedback on our service and products.
We look forward to hearing from you again!
Kind Regards
MyCigara
my order arrived today perfect as usual.
my order arrived today perfect as usual best liqiud .
November 12, 2020
Unprompted review
Reply from myCigara
Hi Samuel
Thank you for shopping with us!
We look forward to hearing from you again.
Kind Regards
MyCigara
Prompt service & good quality product
Prompt service & good quality product, will be using again.
November 9, 2020
Reply from myCigara
Hi Steve
Thank you for your custom. We look forward to hearing from you again.
Kind Regards
MyCigara
Reply from myCigara
Hi Daniel
Thank you for taking the time in leaving us a review. We appreciate your feedback.
If you have any queries, please feel free to contact us and we will be happy to assist you.
Kind Regards
MyCigara
Great Shopping Experience
Easy to navigate around the website and fast delivery. Great choice of liquids, mods and coils. Would highly recommend.
November 9, 2020
Unprompted review
Reply from myCigara
Hi Lucy
Thank you for taking the time to leave us a review. We appreciate the feedback on our website and the service you received.
We look forward to hearing from you again.
Kind Regards
MyCigara
Fabulous as always
Fabulous as always, received my coils in super quick time with a free dinner lady sample would definitely recommend to anyone 5***** from me
November 8, 2020
Reply from myCigara
Hi Heather
Great to see you enjoyed our service and appreciate the feedback.
We look forward to hearing from you again!
Kind Regards
MyCigara
Really good
Really good, great prices and good delivery a day or so longer than expected, free sample of dinner lady "lemon tart" which is lovely, thank you
November 5, 2020
Reply from myCigara
Hi Timothy
We appreciate you leaving us feedback on your experience. Enjoy the Lemon Tart!
Kind Regards
MyCigara
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