I've been using MyCigara for vape supplies for a while now. There was a problem with a device in my last order becoming faulty after a short time. I contacted Customer Service and sent details of the... See more
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First experience with mycigara and I’m very happy about everything ! Service is top as well as communication, prices are competitive, delivery time okay. Goods with a good packaging. I’ll continue wit... See more
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Had some issues with giving the wrong address, customer service were brilliant and my package arrived the day after they said they'd send it. Even included a free e liquid. Fast, professional and cust... See more
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The order took place on 27 March for Italy, and never took place. They asked that I follow up directly with Italian Postal Office, and did little to nothing to help. I proceeded to follow up for quite... See more
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Company details
About myCigara
Written by the company
AT MYCIGARA WE EXIST TO MAKE THE UK SMOKE FREE
MyCigara started from humble beginnings in Sheffield, Attercliffe back in 2012. Fast forward to present day where we now have physical stores all across the UK, ranging from Dumfries all the way down to London.
Through empathy, patience, and understanding, we strive to help you quit smoking once and for all. Our focus is, and always will be, on you.
TRANSPARENCY
We tell you what you need to know in a clear, honest, and friendly manner. That way, you can rest assured knowing that you are receiving impartial advice suited to your needs.
EXPERTISE
We help you make the right choice the first time. By giving you the information you need, we help you make informed decisions to find exactly what you want.
CONVENIENCE
Website or in store, MyCigara works around you to ensure that you get what you need when you need it.
EXPERIENCE
It’s the experience, not the product, that people remember. We work to create a positive, memorable experience so we become your trusted vape source.
MyCigara started from humble beginnings in Sheffield, Attercliffe back in 2012. Fast forward to present day where we now have physical stores all across the UK, ranging from Dumfries all the way down to London.
Through empathy, patience, and understanding, we strive to help you quit smoking once and for all. Our focus is, and always will be, on you.
TRANSPARENCY
We tell you what you need to know in a clear, honest, and friendly manner. That way, you can rest assured knowing that you are receiving impartial advice suited to your needs.
EXPERTISE
We help you make the right choice the first time. By giving you the information you need, we help you make informed decisions to find exactly what you want.
CONVENIENCE
Website or in store, MyCigara works around you to ensure that you get what you need when you need it.
EXPERIENCE
It’s the experience, not the product, that people remember. We work to create a positive, memorable experience so we become your trusted vape source.
Contact info
GM House, Wilkinson Way, BB1 2EH, Blackburn, United Kingdom
- 01302 320871
- info@mycigara.com
- mycigara.com
4.1
Great
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
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Cheers for sample
November 27, 2020
Reply from myCigara
Hi Callum
Thank you for leaving us a review. Glad to see you liked the samples!
We look forward to hearing from you again.
Kind Regards
MyCigara
Purchased my order and the next day it…
Purchased my order and the next day it was here brilliant service.
November 27, 2020
Reply from myCigara
Hi Laura
Thank you for leaving us a review. Glad to see you had a speedy delivery!
Should you need any assistance, please get in touch and we will be happy to assist you.
Kind Regards
MyCigara
Excellent products arrived on time…
Excellent products arrived on time usually visit the shop but because of lock down easier to Orde a new ecig
November 26, 2020
Reply from myCigara
Hi Jay
Thank you for taking the time to leave us a review. I am happy to see you had a good experience with our online store during the lockdown.
We look forward to hearing from you again.
Kind Regards
MyCigara
THE BEST PLACE TO BUY YOUR E LIQUID
THE BEST PLACE TO BUY YOUR E LIQUID
WEBSITE IS VERY EASY TO USE
GREAT RANGE OF FLAVOURS
KLARNA PAYMENTS ACCEPTED!
FAST DELIVERY
AND THEY ALSO SENT ME A EXTRA 10ML JUICE FOR FREE WHICH WAS REALLY NICE OF THEM
November 25, 2020
Reply from myCigara
Hi Tee
Thank you for taking the time to leave feedback on your experience with us. We appreciate your insight as it helps us build a better customer experience.
If you have any queries, please feel free to contact us and we will be more than happy to help.
Kind Regards
MyCigara
Reply from myCigara
Hi Vedant
I'm sorry to hear that you are experiencing delays with your order.
At the moment, we guarantee that all orders placed before 4pm Monday-Friday are picked and packed the very same day. Royal Mail aims to deliver parcels within 3-5 working days.
We have checked the tracking on your order NJ411029448GB and it has not been updated. Royal Mail will update when a delivery attempt has been made. We will continue to check your order status over the next few days.
I do apologise for any inconvenience this may have caused or any delays you experienced, however we are trying our utmost to get parcels to our customers as quickly as possible.
If you have any other queries, please do not hesitate to get in touch with info@cigara.co.uk
Kind Regards
MyCigara
Excellent service and prompt delivery…
Excellent service and prompt delivery of my favorite Dinner Lady Apple sours!!!
November 24, 2020
Reply from myCigara
Hi Mazz
We appreciate your feedback on our service and happy to see you have found a favourite vape!
We look forward to hearing from you again.
Kind Regards
MyCigara
very reliable company great range of…
very reliable company great range of vapes etc and good prices
November 24, 2020
Reply from myCigara
Hi John
Thank you for taking the time to leave us some feedback. We appreciate your insight as it helps us build a better customer experience.
Kind Regards
MyCigara
Brilliant shop with lots of products on…
Brilliant shop with lots of products on offer. The staff are polite, cheerful and helpful. Had to shop online due to covid. Again lots to offer and speedy delivery. Never had a problem in nearly 2 years
November 24, 2020
Reply from myCigara
Hi Fiona
Thank you for taking the time to leave us a review. We will pass on your feedback to our store team.
Kind Regards
MyCigara
Thank you cigara
Very easy to use site
Order delivered two days after placement
Would highly recommend Cigara
Exceptional service
Thank you everyone
November 23, 2020
Great service items arrived next day
November 23, 2020
Reply from myCigara
Hi Drew
Thank you for taking the time to leave us a review. Glad to see your order arrived quickly!
Kind Regards
MyCigara
excellent service
November 23, 2020
Reply from myCigara
Hi Youssef
Thank you for your feedback on our service. We look forward to hearing from you again.
Kind Regards
MyCigara
Unable to press the button so unable to…
Unable to press the button so unable to vape
November 22, 2020
Reply from myCigara
Hi Pauline
Sorry to hear you're having issues with your device.
Please get in touch with us at info@mycigara.com and we will do our best to assist you.
We look forward to hearing from you.
Kind Regards
MyCigara
Facebook competition.
I entered the competition on line hoping I would win and I did, i am so so happy, cigara is a brilliant shop stocked with product to help stop smoking or not in some cases, also very well priced well worth the look and shop as we do, thank you Cigara I am well pleased with winning 😁👍
November 22, 2020
Reply from myCigara
Hi Stuart
Congratulations on being selected as one of our winners!
It's great to hear your feedback on our service and experience.
Kind Regards
MyCigara
Cos a didnt recive my order
November 22, 2020
Reply from myCigara
Good Afternoon Matei,
Thank you for your review.
We have had a look at the order and can see that the tracking number for the order NJ411017949GB is showing that the order was delivered on the 19th November 2020. Can you please check with your neighbours or any alternative locations which the parcel could have been left at your address by Royal Mail.
Can you please contact us on info@cigara.co.uk to have this resolved
Kindest Regards,
Richard,
MYCIGARA
Excellent Serice as always.
Very good efficient service. Fast delivery. Items exactly as requested. Thank you.
November 22, 2020
Reply from myCigara
Hi Carole
Thank you for taking the time to leave feedback on your experience with us. We appreciate your insight as it helps us build a better customer experience.
If you have any queries, please feel free to contact us and we will be more than happy to help.
Kind Regards
MyCigara
Always great service and even got a…
Always great service and even got a free gift with my order
November 21, 2020
Reply from myCigara
Hi Miss Wilson
We appreciate your feedback on our service. We look forward to hearing from you again.
Kind Regards
MyCigara
I placed an order and it arrived within…
I placed an order and it arrived within a few day's, earlier than I expected, great!!!
November 21, 2020
Reply from myCigara
HI Janet
Thank you for taking the time in leaving us a review. We appreciate your feedback.
If you have any further queries, please feel free to contact us and we will be happy to assist you.
Kind Regards
MyCigara
Reply from myCigara
Hi Kenneth
Thank you for your custom and your feedback on our service.
Kind Regards
MyCigara
Reply from myCigara
Hi Debra
Thank you for your feedback. We look forward to hearing from you again!
Kind Regards
MyCigara
Ordered 5 days ago and payed first class delivery and still no liquids?!
I've ordered in the past and got delivery within the specified arrival time. But on this occasion I ordered 3 apple in 12mg on Sunday 15th Nov and its now Friday 20th Nov and still no liquids have a arrived. I also payed the extra £1.99 for first class delivery within 2 days. Very disappointed they still haven't arrived and I haven't been refunded the extra delivery rate I payed.
November 20, 2020
Reply from myCigara
Hi Jay
I'm sorry to hear that you have experienced delays with your order.
We have had a look at the order and can see that the tracking number for the order NJ411016002GB is showing that the order has been delivered today.
Due to your order not being delivered within the timeframe, we will process a refund on your shipping fee.
Once again, I do apologise for any inconvenience this may have caused.
Kind Regards
MyCigara
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