I've been using MyCigara for vape supplies for a while now. There was a problem with a device in my last order becoming faulty after a short time. I contacted Customer Service and sent details of the... See more
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See what reviewers are saying
First experience with mycigara and I’m very happy about everything ! Service is top as well as communication, prices are competitive, delivery time okay. Goods with a good packaging. I’ll continue wit... See more
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Had some issues with giving the wrong address, customer service were brilliant and my package arrived the day after they said they'd send it. Even included a free e liquid. Fast, professional and cust... See more
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The order took place on 27 March for Italy, and never took place. They asked that I follow up directly with Italian Postal Office, and did little to nothing to help. I proceeded to follow up for quite... See more
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Company details
About myCigara
Written by the company
AT MYCIGARA WE EXIST TO MAKE THE UK SMOKE FREE
MyCigara started from humble beginnings in Sheffield, Attercliffe back in 2012. Fast forward to present day where we now have physical stores all across the UK, ranging from Dumfries all the way down to London.
Through empathy, patience, and understanding, we strive to help you quit smoking once and for all. Our focus is, and always will be, on you.
TRANSPARENCY
We tell you what you need to know in a clear, honest, and friendly manner. That way, you can rest assured knowing that you are receiving impartial advice suited to your needs.
EXPERTISE
We help you make the right choice the first time. By giving you the information you need, we help you make informed decisions to find exactly what you want.
CONVENIENCE
Website or in store, MyCigara works around you to ensure that you get what you need when you need it.
EXPERIENCE
It’s the experience, not the product, that people remember. We work to create a positive, memorable experience so we become your trusted vape source.
MyCigara started from humble beginnings in Sheffield, Attercliffe back in 2012. Fast forward to present day where we now have physical stores all across the UK, ranging from Dumfries all the way down to London.
Through empathy, patience, and understanding, we strive to help you quit smoking once and for all. Our focus is, and always will be, on you.
TRANSPARENCY
We tell you what you need to know in a clear, honest, and friendly manner. That way, you can rest assured knowing that you are receiving impartial advice suited to your needs.
EXPERTISE
We help you make the right choice the first time. By giving you the information you need, we help you make informed decisions to find exactly what you want.
CONVENIENCE
Website or in store, MyCigara works around you to ensure that you get what you need when you need it.
EXPERIENCE
It’s the experience, not the product, that people remember. We work to create a positive, memorable experience so we become your trusted vape source.
Contact info
GM House, Wilkinson Way, BB1 2EH, Blackburn, United Kingdom
- 01302 320871
- info@mycigara.com
- mycigara.com
4.1
Great
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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its been two weeks still i did not…
its been two weeks still i did not received my order.
December 26, 2020
Reply from myCigara
Hi Mohammed
I'm sorry to hear you are experiencing delays in receiving your order.
We have checked your tracking and can see your order has been delivered today. We apologise on behalf of Royal Mail, as they have been experiencing delays.
Should you require anything further, please contact us at info@mycigara.com
Kind Regards
MyCigara
Great service
December 24, 2020
Fast delivery and very tasty as…
Fast delivery and very tasty as described good quality juice
Will definitely recommend and use again
December 21, 2020
Reply from myCigara
Hi Eddie
Thank you for taking the time to leave us a review. Great to hear you enjoyed your purchase and your delivery arrived quickly!
Happy Holidays and warm wishes for the New Year.
Kind Regards
MyCigara
Amazing service
Amazing service friendly staff fast prompt replies to queries, delivery was super quick amazing shop highly recommended
December 18, 2020
Reply from myCigara
Hi Gemma
Thank you for taking the time to leave us a review on your experience with us. . We appreciate your insight as it helps us build a better customer experience.
Happy Holidays and warm wishes for the New Year!
Kind Regards
MyCigara
Reply from myCigara
Hi Rasmus
Thank you for taking the time to leave us a review. We appreciate your feedback and look forward to hearing from you again.
Please do get in touch if you require any assistance and we will be happy to help.
Kind Regards
MyCigara
thank you very much for sending to…
thank you very much for sending to brazil, very good your site, would you send more things to brazil? I am very happy thank you very much, I indicated your site to many friends and they want to buy it too if they send
December 11, 2020
Reply from myCigara
Hi Jon
Thank you for your feedback on our service. Please do get in touch if you need any further assistance.
We look forward to hearing from you again.
Kind Regards
MyCigara
Good service
Great service arrived very quick new vap really good very pleased will use again
December 8, 2020
Reply from myCigara
Hi Tracy
Thank you for taking the time to leave us a review. We are glad you are happy with our service.
Please do get in touch if you need any assistance.
Kind Regards
MyCigara
Had no problem with ordering my item on…
Had no problem with ordering my item on line . Fast delivery, all 3 coils did not work . Bit of a waste of money and I don’t think I’ll be refunded or get a replacement, I keep getting emails from the company calling by another name I’m name is not Dale ! I definitely won’t be using this company again.
December 8, 2020
Reply from myCigara
Hi Chrissy
I’m sorry to hear about the issues with your order. If you email info@cigara.co.uk we will be able to resolve this for you.
We look forward to hearing from you.
Kind Regards
MyCigara
Reply from myCigara
Hi Anna
Thank you for your review. We have had a look at the order and can see that the tracking number for the order NJ411107180GB is showing that your order was delivered on 7th December 2020. Can you please check with your neighbours or any alternative locations which the parcel could have been left at your address by Royal Mail.
Please contact us on info@cigara.co.uk to have this resolved.
Kind Regards
MyCigara
The order is delayed,
The order is delayed, after contacting customer services, response given was not helpfull.
December 7, 2020
Reply from myCigara
Hi Anna
Thank you for your review. We have had a look at the order and can see that the tracking number for the order NJ411058016GB is showing that your order was delivered on the 27th November 2020. Can you please check with your neighbours or any alternative locations which the parcel could have been left at your address by Royal Mail.
Please contact us on info@cigara.co.uk to have this resolved.
Kind Regards
MyCigara
Dissapt
It has been over 10 days since my order. Even though I had payed for 1-2 day delivery I still have not received my orders. Disappointing.
December 6, 2020
Reply from myCigara
Hi Zerin
I’m sorry to hear about the issues with your order. Your order will be re-sent and arrive with you soon.
Once, again I apologise that you have experienced a delay with your order, Royal Mail are experiencing some delays in delivering parcels.
Should you have any queries, please do not hesitate to contact us on info@cigara.co.uk.
Kind Regards
MyCigara
Great selection of cards
Great selection of cards, easy to personalise and order. Excellent prices.
December 5, 2020
Reply from myCigara
Hi Sam
Thank you for taking the time in leaving us a review. We appreciate your feedback.
If you have any further queries, please feel free to contact us and we will be happy to assist you.
Kind Regards
MyCigara
Prompt fast service 😀
December 3, 2020
Reply from myCigara
Hi Marlene
Thank you for taking the time to leave us a review. Great to hear your delivery arrived quickly!
If you have any queries, please feel free to contact us and we will be more than happy to help.
Kind Regards
MyCigara
'No cough' own brand vape juice
Good own brand vape juice - doesn't give me hacking cough. Replaced old vape kits for Christmas, good discount. Prompt delivery. Recommended.
December 2, 2020
Reply from myCigara
Hi Helen
Thank you for taking the time to leave feedback on your experience with us. We appreciate your insight as it helps us build a better customer experience.
If you have any queries, please feel free to contact us and we will be more than happy to help.
We look forward to hearing from you again.
Kind Regards
MyCigara
Great service
December 2, 2020
Reply from myCigara
Hi there!
Thank you for taking the time to leave us a review!
Kind Regards
MyCigara
Decent prices
Decent prices, decent variety of liquids and a fairly accessible online site. Delivery always quick and reliable. Pretty much use these most times!
December 1, 2020
Reply from myCigara
Hi Matthew
Thank you for taking the time to leave feedback on your experience with us. We appreciate your insight as it helps us build a better customer experience.
If you have any queries, please feel free to contact us and we will be more than happy to help.
Kind Regards
MyCigara
Reply from myCigara
Hi Simon
Thank you for taking the time in leaving us a review. We appreciate your feedback.
If you have any further queries, please feel free to contact us and we will be happy to assist you.
Kind Regards
MyCigara
Reply from myCigara
Thank you for your custom. We look forward to hearing from you again.
Kind Regards
MyCigara
Excellent service as always.
November 27, 2020
Reply from myCigara
Hi Dawn
Thank you for taking the time to leave us a review.
We look forward to hearing from you again.
Kind Regards
MyCigara
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