Cozmo  Reviews 

321
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 82 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality, comfort, and stylish design of the products, often noting their durability and ease of assembly. The delivery service is frequently highlighted for being smooth, efficient, and often including assembly and packaging removal. Many people also commend the staff for their helpfulness and friendly approach, contributing to an outstanding overall customer journey. However, some customers also noted that the comfort level of certain products was not always ideal, with some finding them uncomfortable or requiring additional cushions for support.

What people talk about most

Product

People report positive experiences with product, with many reviewers expressing satisfaction with the... See more

Quality

Reviewers highlight positive aspects of quality, frequently describing products as well-made, sturdy, and... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting smooth, efficient, and... See more

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, professionalism,... See more

User experience

Users describe positive interactions with the overall user experience, often highlighting the seamless... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our Cozmo sofa is comfy, stylish, and just what we needed. Getting furniture into our place isn’t always easy, so the fact that this one came in with no drama was a big plus. It also feels like it’s b... See more

Company replied

Rated 5 out of 5 stars

Was a little nervous about ordering a sofa without sitting on it but our narrow hallway and tight turn left us with few options. I need not have worried though - Cozmo are brilliant! The sofa arr... See more

Rated 5 out of 5 stars

I absolutely love my cozmo sofa and chair, such beautiful pieces of furniture . I can’t fault the process from start to finish , team has been extremely helpful in getting my order right which I chang... See more

Rated 5 out of 5 stars

OMG wow, wow, wow. I am so happy with the 1.5 seater sofa. The quality and style is phenomenal, everyone who comes into the house comments on how amazing it looks. Well done Cozmo for creating a fa... See more

Company replied


Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Furniture Manufacturer
  4. Living Room Furniture Store
  5. Sofa Store

About Cozmo

Written by the company

Come Home to Cozmo

Cozmo is a London-based furniture brand built around a simple goal: to make beautifully designed, modular furniture that fits modern living. We make contemporary sofas, beds and armchairs designed for real people, not perfect homes.

Every piece is designed in London by leading studios including Raw Edges and Pearson Lloyd. Comfort is engineered, not guessed: a combination of HD foam, memory foam and feather cushioning supports you whether you're perched for ten minutes or settled in for the evening, with each sofa built around its own comfort philosophy.

Our sofas arrive in boxes that fit through any doorway, and assemble in minutes without tools. Interchangeable jackets allow the look to change without replacing the sofa, so your furniture adapts as your space and taste evolves.

Backed by a 30-day returns policy, a 15-year frame guarantee, and an excellent rating on Trustpilot with more than 300 verified reviews.

Visit our Shoreditch showroom at 4 Garden Walk, London, EC2A 3EQ, or order free swatches to test the fabrics in your own space.

Our design consultants look forward to meeting you soon.

Shop Cozmo

Our Guarantee

30-Day Returns. 15-Year Frame Guarantee.

Every Cozmo is designed to be lived with, refreshed and adapted over time. If your sofa isn't right within the first 30 days of delivery, we'll arrange a free collection and refund your order. The internal frame is guaranteed for 15 years.

Services

  • Designed in London
  • Free fabric swatches
  • Delivery nationwide with optional assembly service
  • 30-day returns
  • 15-year frame guarantee
  • Shoreditch showroom

Frequently Asked Questions

How long does delivery take, and what does it cost?

Delivery times depend on the model. In-stock sofas typically ship within 1–2 weeks. Made-to-order sofas take longer — always check the product page for the estimated delivery window. UK mainland delivery is £55, with optional assembly available at £45.

Will my sofa fit through my door?

Yes. Every Cozmo sofa arrives in boxes, so even our largest modular configurations fit through narrow doors, tight hallways and awkward stairwells. If you're unsure, send your doorway and hallway dimensions to hello@mycozmo.com and our team will confirm before you order.

How do I assemble my Cozmo?

Every Cozmo follows the same simple, no-tools assembly approach. You clip the frame together, drop the cushions in, and you're done. Assembly videos are available online, and our team is on hand by email or phone if you'd like a walk-through. If you'd rather we assembled it for you, add our £45 assembly service at checkout.

Can I order fabric swatches before I buy?

Yes. Order up to 9 free fabric swatches from mycozmo.com and they'll arrive within 2–4 days. Fabric reads differently in different light, so we always recommend checking swatches in your own space before choosing a cover.

What's your returns policy?

Full 30-day returns. If your Cozmo isn't right within 30 days of delivery, we'll arrange collection and refund you in full.

What's the frame guarantee?

The internal frame of every Cozmo is engineered to last, and we back it with a 15-year guarantee. The cushion interiors and removable jackets can also be replaced individually, so the sofa keeps going for longer.

Can I change the fabric later?

Yes. Every Cozmo uses our interchangeable jacket design, so you can refresh the look without replacing the sofa. Browse our jacket collection at mycozmo.com.

Where can I try a Cozmo sofa in person?

Our Shoreditch showroom is at 4 Garden Walk, London, EC2A 3EQ. Walk-ins are welcome, or book a slot in advance for one-on-one time with one of our design consultants.

Who designs Cozmo sofas?

Cozmo works with leading design studios based in London, including Raw Edges, who have designed the Cozy, Pillow, Float and Rest sofas, and Pearson Lloyd, who recently launched the Hug sofa. Every sofa starts from a distinct design idea — how people sit, move and live at home — rather than a trend or silhouette.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

321 reviews

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Hasn’t replied to negative reviews

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4.7

All reviews

(321)

74 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service

Sofa was ready within the estimated time-frame. Got a phone call to agree to delivery day - much better than the usual email and difficult-to-negotiate deliveries of other companies. The guys arrived on time, put the sofa together quickly with no fuss and took all the packaging away. And I love the sofa.

January 14, 2025
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Reply from Cozmo

Hello Barbara, we are so pleased to hear your Cozmo journey has been a happy one. We will make sure we pass onto the team that delivered this week your feedback. Enjoy your Cozmo!
Kind regards
The Cozmo Team

Rated 5 out of 5 stars

Really excited to take delivery of 3…

Really excited to take delivery of 3 sofas, chairs and poufs for our rentals business, they look amazing. Great delivery.

December 17, 2024
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Reply from Cozmo

This is wonderful to hear Eva, we are thrilled we have had the opportunity to help furnish your beautiful space in Cornwall. Kind regards
The Cozmo team

Rated 4 out of 5 stars

The sofa is fantastic!

The sofa is fantastic! Great fabric, amazing colour and very very comfortable. It could have been a resounding five stars if it wasn't for the delay on the delivery....
We are very happy and we absolutely would by it again, it worth the waiting

December 20, 2024
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Reply from Cozmo

Thank you for taking the time to leave feedback for us Ilva. We are so pleased your Cozy sofa is now settled into its space and thank you for your patience regarding delivery. Enjoy your Cozmo!
Kind regards
The Cozmo team

Rated 5 out of 5 stars

Very good customer service

Very good customer service. They checked in with me to see how assembly was going and phoned me back when I got confused with my order. The sofa is sturdy, easy to put together and comfortable. Once we ordered the sofa and chair we then decided to order the pouffe as well. Still haven’t put the bed together but I’m sure that will go well.

December 17, 2024
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Reply from Cozmo

Thank you very much for leaving such great feedback for us at Cozmo. Should you need any help with the assembly of the Cozy bed, you know where we are.
Kind regards
The Cozmo Team

Rated 5 out of 5 stars

Really great furniture and phenomenal…

Really great furniture and phenomenal customer service to resolve an issue I had - 10/10

December 3, 2024
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Reply from Cozmo

Thank you very much for the fantastic feedback Ali. We are so pleased we could work to resolve the issue with you and hope to see you again in the New Year!
Kind regards
The Cozmo team

Rated 5 out of 5 stars

Beautiful sofa great quality

Beautiful sofa great quality. Delivered on time and it felt great to feel like buying from a small company rather than a big conglomerate. Customer service was great. We love our new sofa so much

December 13, 2024
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Reply from Cozmo

Hello Laura, we are so pleased to hear that your sofa has settled into the space. We are passionate about the sofas we make and the homes they go into so it is always great to hear when a customer has felt this. We hope you have a very happy holiday on your Cozy sofa.
Kind regards
The Cozmo team

Rated 5 out of 5 stars

Dream Double Bed

Ordered a double bed from Cozmo what a find! Fabulous sturdy yet subtle wood look frame and fluffy headboard in ecru; looks fantastic with luxurious feels; you won’t be disappointed, top class design.

December 11, 2024
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Reply from Cozmo

Hello Lynn, thank you so much for taking the time to leave the first review of our Cozy bed! It is fabulous to hear that you are enjoying the features that we love so much here as well.
Kind regards
The Cozmo team

Rated 4 out of 5 stars

Lovely sofa. Recommended.

It took longer than expected for Cozmo to manufacture but we’re very pleased with the sofa. It’s well made, easy to assemble and looks great.
Customer service is excellent and Ann was very helpful in getting everything right.
Delivery was first-rate. On-time, excellent communication, clean and efficient. The delivery team were friendly and keen to help us.

December 2, 2024
Rated 5 out of 5 stars

Like floating on a fleecy cloud

We bought the fleecy armchair; it looks GREAT in the living room and the cat doesn't seem interested in scratching it either.

Apart from the aesthetics, I've been very impressed with Cozmo - from the people in the showroom, Ann answering our queries before buying, the delivery (only took a week to arrive and took 5 mins to assemble) and the product itself which is súper cosy. Five stars all round, they've just made everything easy and 100% worth it.

December 6, 2024
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Reply from Cozmo

This is really great feedback to receive Aaron. It was a pleasure meeting you and being able to make your armchair purchase a happy one. Enjoy!
Kind regards
The Cozmo Team

Rated 5 out of 5 stars

Lovely Sofas

Lovely stylish sofas and really comfy too. They look gorgeous in our living room. We did experience an initial delay however once we got in touch with Cozmo they compensated us and offered free assembly to make up for the inconvenience. The delivery guys were also very friendly and efficient.

December 3, 2024
Unprompted review
Rated 3 out of 5 stars

Lovely sofa but odd smell?

Lovely sofa, took a bit of time to get it and little update of where things are at, but perhaps I am expecting too much. The only downside is that the fabric has a particular smell (the fleece I think) that I cannot seem to get rid off - it is pretty strong and not very nice, if I’d know this I would not have bought it.
. Other than that, lovely sofa.

After this review the team called me and reassured me to look into it and offer a suitable solution. 👍👍👍👍. Fingers crossed.

November 21, 2024
Rated 4 out of 5 stars

Great customer service

Great customer service. They did initially send the wrong sofa but were very good at replacing it without any hassle. The sofa itself is beautiful and super comfortable - very happy.

November 21, 2024
Rated 4 out of 5 stars

Great sofa, delivery logistics need improvement

My experience was great overall but it did take a very long time to receive my delivery after cosmo informed me it was ready. I also never received the swatches I ordered. The sofa is very nice and the guys put it together for me which was also great.

November 13, 2024
Rated 5 out of 5 stars

Beautiful quality

Beautiful quality! I needed a comfy sofa for a fairly narrow room that we use primarily for movie-watching and gaming. The Cozmo I chose is perfect, and I love the durable, quality fabric. The delivery team (Empire) were also experts at assembling it (although it did look easy). Really pleased with my new sofa!

November 12, 2024
Unprompted review
Rated 5 out of 5 stars

Flat Packed Top Quality

Couldn't find quality sofas that come flat packed until I saw Cozmo. Really impressed with the quality and the customer service, would highly reccomend

November 8, 2024

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