Our Cozmo sofa is comfy, stylish, and just what we needed. Getting furniture into our place isn’t always easy, so the fact that this one came in with no drama was a big plus. It also feels like it’s b... See more
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Cozmo is a London-based furniture brand built around a simple goal: to make beautifully designed, modular furniture that fits modern living. We make contemporary sofas, beds and armchairs designed for real people, not perfect homes.
Every piece is designed in London by leading studios including Raw Edges and Pearson Lloyd. Comfort is engineered, not guessed: a combination of HD foam, memory foam and feather cushioning supports you whether you're perched for ten minutes or settled in for the evening, with each sofa built around its own comfort philosophy.
Our sofas arrive in boxes that fit through any doorway, and assemble in minutes without tools. Interchangeable jackets allow the look to change without replacing the sofa, so your furniture adapts as your space and taste evolves.
Backed by a 30-day returns policy, a 15-year frame guarantee, and an excellent rating on Trustpilot with more than 300 verified reviews.
Visit our Shoreditch showroom at 4 Garden Walk, London, EC2A 3EQ, or order free swatches to test the fabrics in your own space.
Our design consultants look forward to meeting you soon.
Every Cozmo is designed to be lived with, refreshed and adapted over time. If your sofa isn't right within the first 30 days of delivery, we'll arrange a free collection and refund your order. The internal frame is guaranteed for 15 years.
Delivery times depend on the model. In-stock sofas typically ship within 1–2 weeks. Made-to-order sofas take longer — always check the product page for the estimated delivery window. UK mainland delivery is £55, with optional assembly available at £45.
Yes. Every Cozmo sofa arrives in boxes, so even our largest modular configurations fit through narrow doors, tight hallways and awkward stairwells. If you're unsure, send your doorway and hallway dimensions to hello@mycozmo.com and our team will confirm before you order.
Every Cozmo follows the same simple, no-tools assembly approach. You clip the frame together, drop the cushions in, and you're done. Assembly videos are available online, and our team is on hand by email or phone if you'd like a walk-through. If you'd rather we assembled it for you, add our £45 assembly service at checkout.
Yes. Order up to 9 free fabric swatches from mycozmo.com and they'll arrive within 2–4 days. Fabric reads differently in different light, so we always recommend checking swatches in your own space before choosing a cover.
Full 30-day returns. If your Cozmo isn't right within 30 days of delivery, we'll arrange collection and refund you in full.
The internal frame of every Cozmo is engineered to last, and we back it with a 15-year guarantee. The cushion interiors and removable jackets can also be replaced individually, so the sofa keeps going for longer.
Yes. Every Cozmo uses our interchangeable jacket design, so you can refresh the look without replacing the sofa. Browse our jacket collection at mycozmo.com.
Our Shoreditch showroom is at 4 Garden Walk, London, EC2A 3EQ. Walk-ins are welcome, or book a slot in advance for one-on-one time with one of our design consultants.
Cozmo works with leading design studios based in London, including Raw Edges, who have designed the Cozy, Pillow, Float and Rest sofas, and Pearson Lloyd, who recently launched the Hug sofa. Every sofa starts from a distinct design idea — how people sit, move and live at home — rather than a trend or silhouette.
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Very straightforward ordering process, we were kept informed about delivery dates and actual delivery very efficient.
We love the sofa.
Sofa was ready within the estimated time-frame. Got a phone call to agree to delivery day - much better than the usual email and difficult-to-negotiate deliveries of other companies. The guys arrived on time, put the sofa together quickly with no fuss and took all the packaging away. And I love the sofa.

Reply from Cozmo
Really excited to take delivery of 3 sofas, chairs and poufs for our rentals business, they look amazing. Great delivery.

Reply from Cozmo
The sofa is fantastic! Great fabric, amazing colour and very very comfortable. It could have been a resounding five stars if it wasn't for the delay on the delivery....
We are very happy and we absolutely would by it again, it worth the waiting

Reply from Cozmo
Very good customer service. They checked in with me to see how assembly was going and phoned me back when I got confused with my order. The sofa is sturdy, easy to put together and comfortable. Once we ordered the sofa and chair we then decided to order the pouffe as well. Still haven’t put the bed together but I’m sure that will go well.

Reply from Cozmo
Great experience from initial show room visit to delivery and post delivery contact not to mention superb sofa would hands down recommend I am a very happy customer indeed
Really great furniture and phenomenal customer service to resolve an issue I had - 10/10

Reply from Cozmo
Beautiful sofa great quality. Delivered on time and it felt great to feel like buying from a small company rather than a big conglomerate. Customer service was great. We love our new sofa so much

Reply from Cozmo
Ordered a double bed from Cozmo what a find! Fabulous sturdy yet subtle wood look frame and fluffy headboard in ecru; looks fantastic with luxurious feels; you won’t be disappointed, top class design.

Reply from Cozmo
It took longer than expected for Cozmo to manufacture but we’re very pleased with the sofa. It’s well made, easy to assemble and looks great.
Customer service is excellent and Ann was very helpful in getting everything right.
Delivery was first-rate. On-time, excellent communication, clean and efficient. The delivery team were friendly and keen to help us.
We bought the fleecy armchair; it looks GREAT in the living room and the cat doesn't seem interested in scratching it either.
Apart from the aesthetics, I've been very impressed with Cozmo - from the people in the showroom, Ann answering our queries before buying, the delivery (only took a week to arrive and took 5 mins to assemble) and the product itself which is súper cosy. Five stars all round, they've just made everything easy and 100% worth it.

Reply from Cozmo
Lovely stylish sofas and really comfy too. They look gorgeous in our living room. We did experience an initial delay however once we got in touch with Cozmo they compensated us and offered free assembly to make up for the inconvenience. The delivery guys were also very friendly and efficient.
Lovely sofa, took a bit of time to get it and little update of where things are at, but perhaps I am expecting too much. The only downside is that the fabric has a particular smell (the fleece I think) that I cannot seem to get rid off - it is pretty strong and not very nice, if I’d know this I would not have bought it.
. Other than that, lovely sofa.
After this review the team called me and reassured me to look into it and offer a suitable solution. 👍👍👍👍. Fingers crossed.
Great customer service. They did initially send the wrong sofa but were very good at replacing it without any hassle. The sofa itself is beautiful and super comfortable - very happy.
Excellent customer service (Anna and the guys that put the sofa together were amazing)! I love my new sofa! :))
My experience was great overall but it did take a very long time to receive my delivery after cosmo informed me it was ready. I also never received the swatches I ordered. The sofa is very nice and the guys put it together for me which was also great.
Beautiful quality! I needed a comfy sofa for a fairly narrow room that we use primarily for movie-watching and gaming. The Cozmo I chose is perfect, and I love the durable, quality fabric. The delivery team (Empire) were also experts at assembling it (although it did look easy). Really pleased with my new sofa!
Couldn't find quality sofas that come flat packed until I saw Cozmo. Really impressed with the quality and the customer service, would highly reccomend
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