Family Outings North East Reviews 

Used this company a few times now and will definitely use again. Value for money, Excellent customer service. Accommodation was lovely , cant fault any aspect of our trips. Thankyou

Excellent service as always friendly, experienced staff who are more than welcoming. Coach was spotless and comfortable driver was excellent.
On time and we were given all the information we needed 10/10

If I could rate this company 0 I would, had a big problem with them months ago and they still haven’t done anything about it, got told to contact their insurance company who is also there legal team with all the details which I have done and also tried to contact Family Outings many many times to which they have blocked me on everything and think they have my emails too so they can get out of paying me anything back, went fully against their T&Cs and I had to point it out to them to which they still took a day to try rectify the problem, the attitude they have given me and my mam is disgusting and to block my brother also on social media (who may I add is a MINOR!) when he hadn’t even done anything is disgusting, I am sending one more letter to their “legal team”/ “insurance company” because I take this legally

Family Outings you have 7 days from when your legal team receive my letter (and I can see that cause it will be sent tracked yet again!) to respond to me before this goes to both Trading Standards and the Small claims court

Absolutely superb company, so family friendly and very helpful , easily will use this company again thank you Terry and team

We have travelled with Family outings for most of our day trips and one of their disney trips. They have always been really friendly staff really understanding as my children have ASD and my oldest struggles with people being sick so has always took these things into consideration when seating us. When doing disney allowed to to leave my sons wheelchair and daughters pram and car seat on the coach whenever they weren't needed. Always have great timekeeping been travelling with family outings for at least 4-5 years and always look to see what they are doing before booking anything else. Will continue using family outings for trips.

Just been on the 2 day Blackpool trip with Leanne and Chris. Loved every minute the journey there and back was comfortable and offered plenty of drinks both Leanne and Chris were very approachable. Plenty of time in the zoo and the hotel was amazing. The entry to the pleasure beach was fantastic and still had plenty of time to walk down the prom and do other things too. I’ve travelled all over with this company and always recommend them to everyone. Roll on the next one.

I've been on loads of trips they are the only company I Will use

I absolutely love this company! It is so easy to book and the trips they offer are amazing. Fantastic value and service from start to finish. They do all the arrangements so you can just sit back and enjoy. There is always an accompanying staff host who is incredibly knowledgeable on the area/trip so top tips on places to eat, sightseeing etc.

We have just had a family trip to efterling. The whole holiday was fantastic. Well organised and the schedule was very clear. Terry was fantastic in terms of communication, keeping us well informed and organising everything for us. A really nice bloke. We will be using family outings again as we thought it was great value for money and a really good trip.

My daughter my friend and her son and I have just got back from Efteling, it was amazing. Family outings were amazing. If you have any doubts about booking either Efteling or a trip through Family Outings please done hesitate. Terry has been attentive and helpful throughout . Efteling is our new favourite place judged by two seven year olds who went to Disneyland Paris last year , better snacks , faster access to rides and the perfect Efteling Grand Hotel. Caro is in my daughter’s words the best thing she has ever seen. So thank you again for the wonderful trip.

Staff were friendly & kept us informed of arrival times due to weather & traffic & what to expect when we got there. also gave out maps & a no. to call if we had any problems.
Couldn't have asked for anymore tbh.

Brilliant company used a few times now and have booked up again with them 😀

Great staff , cosy travel , wasn’t expensive trip overall a brill experience. This was my second trip with them & wont be our last!

Brilliant customer service, very friendly

Absolutely amazing company, great services and amazing people! Would definitely recommend

Have been on a number of trips with family outings and have always had a good time and enjoyed the trip weather it was a day trip or a longer trip with hotel included

Our trip to Phantasialand was nothing short of incredible. We visited as a family of two adults and one child, and the experience was truly unforgettable for all of us. From the moment we arrived, the park completely blew us away. The theming is outstanding, and the rides are superb—every area feels immersive and thoughtfully designed.
We went during the Christmas winter event, and it absolutely did not disappoint. The festive atmosphere, stunning decorations, and magical winter feel made the whole experience even more special and perfect for a family visit.
On top of that, Terry was amazing. His organisation skills were faultless, with perfect timings throughout the trip and clear, informative explanations at every stage. He was always available to answer questions, and his enthusiasm for theme parks genuinely shines through, adding to the excitement and confidence of the whole experience.
I would highly recommend Family Outings as a travel company for family trips. A brilliantly organised, stress-free experience from start to finish—we wouldn’t hesitate to book with them again.

Recent trip for me & my friend was Dublin this year.
We loved the experience so much we booked with Family Outings again for Dublin December 2026 :)
Best company i have travelled with.
Used them for loads of trips and would not use anyone else.
Enjoyed trips with friends & family including trips with my husband.
I trust the drivers completely as they are so professional and are staff :).
I cannot praise this company enough.
Our girl is Autistic and the professional care Terry Leanne & Lindsey provide is truly amazing & they always go that extra mile which is always much appreciated!
If you haven't travelled with Family Outings get booking :)
Something for everyone!
You won't regret it :)

Offer options other operators don't. And customer service is spot on. The staff work their socks off and always available to respond

Terry and his team consistently deliver excellent trips that are worth every penny. They are readily available to address any concerns, and the hotel accommodations for overnight stays are perfect.