I used the web to locate my phone and it didnt help, tried to unsubscribe and couldnt, so they charged the subscription and I contacted support, they respond quickly and gave me a solution that I am p... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had a debit on my account with this app which I wasn't aware of because I had cancelled my subscription, I contacted them and they where quick to resolve my issue straight away and refunded my money... See more
Company replied
This app helped me despite some minor issues I can say this app is a good app to get your family together
Company replied
I initially had a very frustrating experience with Famio regarding a subscription charge after cancellation. However, I want to sincerely appreciate their support team for how they handled the sit... See more
Company replied
2.7
Poor
271 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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THIS COMPANY IS A SCAM!
THIS COMPANY IS A SCAM!! THEY MAKE IT IMPOSSIBLE TO CANCEL AND THEY CONTINUE TO BILL YOU MONTHLY NO RESPONSE FROM COMPANY JUST AUTOMATED BULLSHI& REPLY WHEN YOU EMAIL THEM ASKING FOR HELP TO CANCEL THEY ARE THIEVES!!!!!!!
March 6, 2025
Unprompted review
Reply from Myfamio
Hello Kelly.
We are sorry for any confusion. Please note that we never charge users without their consent. You can cancel your subscription anytime in your account: Account > Settings > Manage subscription.
Please reach out to our support team at support@myfamio.com with "Famio.Review" in the subject line, and we'll assist you with any of your concerns.
We look forward to hearing from you.
Like many others i have fallen victim…
Like many others i have fallen victim to the scam of famio known here as myfamio. I was at an event as a host and one of our guests lost her phone. I initially did not want to even pay for the 1 day plan but the guest was desperate and i just decided to help since the one day payment was under a dollar or so. I did not choose a plan, their service does not even work. I thought nothing of it but the next day i was billed and deducted a fee for a package i did not choose. These platforms are scammers and I really wish i had never subscribed. Now i am in a back and forth conversation via email with a support team who care more about money than customers. Absolutely criminal venture this one is. Avoid at all costs. Also, avoid helping strangers, now the guest i was helping has blocked me because i told her about the bill. Expensive lesson for me, well learnt.
March 5, 2025
Unprompted review
Reply from Myfamio
Hello.
We're sorry to hear about your experience. Please note that Famio can help you find a lost phone if the app was installed on the phone before it was lost. Anyone who has the lost phone in their Famio group can locate it in the app. Our subscriptions are set to auto-renew unless cancelled. We always warn about this on the purchase screen before payment and in the check you receive after the purchase is completed.
We see that our team has been in touch with you and resolved the issue. If there’s anything further we can assist you with, please don’t hesitate to reach out.
This is the worst app ever
This is the worst app ever. I haven’t used their service because I wasn’t able to. I bought a 3 dollars membership for 3 days and found myself charged for a monthly membership without my consent. When I asked them for a refund for the 29.9 USD they took from my card for the membership, they refused and told me that the membership fee is non-refundable! Don’t signup. This is the biggest scam ever!
March 4, 2025
Unprompted review
Reply from Myfamio
Hello Taghreed.
We are sorry to hear about your experience. Please note that our subscriptions are set to auto-renew to ensure uninterrupted service. We always warn about this on the purchase screen before payment and in the check you receive after the purchase is completed. The full price and the date of the renewal are available before the purchase.
Rest assured, our team is actively reviewing your case, and we will work to resolve it as quickly as possible.
Money is being taken from my account…
Money is being taken from my account but my email address is not in the system. This is a scam. Edit: I did cancel .
March 1, 2025
Unprompted review
Reply from Myfamio
Hello Neosha.
We are sorry to hear about your experience. Please note that our subscriptions are set to auto-renew unless cancelled. We always warn about this on the purchase screen before payment and in the check you receive after the purchase is completed.
Please contact us at support@myfamio.com with "Famio.Review" in the subject line, and we'll assist you as soon as possible.
We look forward to hearing from you.
Can’t get on website to cancel
Can’t get on website to cancel! I’m about to report y’all to my bank as fraud
February 28, 2025
Unprompted review
Reply from Myfamio
Hello!
We're sorry to hear you encountered issues with canceling the subscription. For further assistance, please contact us at support@myfamio.com with "Famio.Review" in the subject line, and we’ll be happy to help!
Looking forward to hearing from you!
Refund Received
I would like to confirm that I got my refund after I spoke with the admin team. Thank you.
February 24, 2025
Unprompted review
Reply from Myfamio
Hello Naison.
We're sorry to hear about your experience. Our subscriptions are set to auto-renew to ensure uninterrupted service. It seems that your subscription wasn't cancelled, which is why you received a charge after a month.
Please note that we've received your email and are already working on it.
Thank you for your patience.
Dreadful company
Dreadful company. Con artists. Customer service-rubbish or non existent. DO NOT SIGN FOR THEIR APP AS THEY WILL TAKE YOUR MONEY IN THE BLINK OF AN EYE AND NOT LET YOU CANCEL. Absolutely dreadful. These people ought to be shot!
February 24, 2025
Unprompted review
Reply from Myfamio
Hello Shani.
We're sorry to hear about your experience. Please note that we never charge users without their consent, as there are multiple confirmation steps throughout the subscription process. You can cancel your subscription in your account: Account > Settings > Manage subscription. If you have any trouble, our support team is always available at support@myfamio.com. We've already reached out to you and cancelled your subscription.
If there is anything further you need assistance with, please don't hesitate to reach out to us.
Lies lies lies
Lies lies lies. Dont give them your card number. I cancelled my trial and they tried to charge me TWICE today.
February 24, 2025
Unprompted review
Reply from Myfamio
Hello.
We are sorry for any confusion. Please note that we never charge users without their consent, and if a subscription is cancelled, no further charges should occur. We would like to investigate this further.
Please reach out to us at support@myfamio.com with "Famio.Review" in the subject line, so we can assist you.
We look forward to hearing from you.
Charged automatically without clear…
Charged automatically without clear indication this was going to happen, very difficult to get in touch with them and although they say you can cancel in the app it’s nigh on impossible. Don’t fall for it. Still awaiting them to get in touch.
February 18, 2025
Unprompted review
Reply from Myfamio
Hello Gerard.
We are sorry to hear about your experience. Please note that we always warn users about the automatic renewal of the subscription on the purchase screen before payment and in the check you receive after the purchase is completed. You can cancel your subscription in your account: Account > Settings > Manage subscription.
We've received your email, and we'll assist you as soon as possible.
Thank you for your patience!
Famio: A Rather Predatory Application at Best
Well, honestly, I don't know if the app works at all. I grabbed it to check it out, decided it wasn't for me and unloaded everything that had anything to do with Famio, but somehow, it has snuck it's way right into my credit cards and banking information and has attempted to charge me different fees of different amounts on several occasions as recently as a few minutes ago, hence the poor review. If you've not downloaded the app as of yet, I recommend you rethink the product for my personal experience is that it's rather predatory and their support department is difficult to locate and by design. Let's just see if they respond to my latest Cease and Desist Letter, albeit I'm not going to hold my breath.
February 13, 2025
Unprompted review
Reply from Myfamio
Hello Jason.
We’re very sorry to hear about the issues you’ve experienced. Famio subscriptions are set to auto-renew to ensure uninterrupted service. We always warn about that on the purchase screen before payment and in the check. Deleting Famio doesn’t cancel the subscription. To cancel, you'll need to manage it directly in your account settings.
We've received your email, and we'll assist you as quickly as possible. We look forward to resolving this for you.
My money is refunding
The app I did not use however. My card was charged by mistake and after I made I review and Famio replied and I followed their instructions. They communicated with me and also they are processing my refund. I am satisfied in the sense.
February 13, 2025
Unprompted review
Reply from Myfamio
Hello Netsi!
Thank you for sharing your experience! We're glad to hear that our team was able to assist you and that the refund process is being handled. We truly appreciate your patience and understanding.
If you ever have any questions or need assistance, contact us at support@myfamio.com and we’ll be happy to help!
A scam of a company 🤬🤬🤬🤬🤬🤬🤬
A scam of a company 🤬🤬🤬🤬🤬🤬🤬all reviews about their scam is genuine and legit..the scam is 100% real they must be hunted down arrested and brought to justice.
February 11, 2025
Unprompted review
Reply from Myfamio
Hello Joe.
We're sorry to hear about your experience. We take all concerns seriously and are committed to providing a positive and transparent experience for our users. We’d like to understand more about the issues you encountered. Please contact us at support@myfamio.com with "Famio.Review" in the subject line, and we'll assist you as soon as possible.
We look forward to hearing from you.
SCAM PIECE OF SHIT
What an absolutely rubbish piece of shit app!!!! Do not listen to their reply that they would never charge you without your consent!!!! Its all a lie!!!
Stay away!!! I have to get a new credit card!!
February 8, 2025
Unprompted review
Reply from Myfamio
Dear Roxy,
We appreciate your feedback and apologize for the inconvenience. Please be assured that we do not charge users without their confirmation.
Kindly ask you to reach out to us at support@myfamio.com with "Famio.Review" in the subject line, and we will investigate this matter thoroughly and provide the necessary resolution.
I cancelled my subscription on 28 Nov…
I cancelled my subscription on 28 Nov 24. I am still getting charged! I received an automatic reply with two places to cancel but one does recognize my email account and the other takes me to the app. Not happy!
February 7, 2025
Unprompted review
Reply from Myfamio
Hello Trisha.
We are sorry for any confusion. Please note that we never charge users without their consent, and if a subscription is cancelled, no further charges should occur.
Please reach out to us at support@myfamio.com with "Famio.Review" in the subject line, and we'll assist you as soon as possible.
We look forward to resolving this for you.
Reply from Myfamio
Hello Ijaz.
We’re sorry to hear about the confusion. Please be assured that we do not charge users without their confirmation. To help clarify any charges and resolve your concerns, please reach out to us at support@myfamio.com with "Famio.Review" in the subject line. We’re here to assist you and ensure everything is sorted out.
worst
If I could have given this less stars, I would have. I canceled this a long time ago and yet im still getting charged.
February 4, 2025
Unprompted review
Reply from Myfamio
Hello Chris.
We are sorry to hear about your experience. Please note that we never charge users without their consent, and if a subscription is cancelled on time, no further charges should occur.
Please reach out to us at support@myfamio.com with "Famio.Review" in the subject line, and we'll assist you as soon as possible.
I wanted to find my son's phone
I wanted to find my son's phone. Signed up for a 72hr pass gave my email address and payed the fee........then Nothing.
Scam!
I will block and get chargeback
February 2, 2025
Unprompted review
Reply from Myfamio
Hello Fred.
We're sorry for any confusion. Please note that Famio only works if both people install the app and give consent to their location being shared. This is fully described on the app's page in Google Play and App Store.
Please reach out to us at support@myfamio.com with "Famio.Review" in the subject line, and we'll assist you as soon as possible.
A refund of my money that was deducted today for my inhaler
Please refund my money it's for my medical bills I was debited #475 the first day on app and today 02/02/2025 I was debited #34,000 please kindly refund it's for my medical treatment
Account details 2123686046
Please kindly refund my money....
February 2, 2025
Unprompted review
Reply from Myfamio
Hello Adeniji.
Thank you for reaching out. Please note that we never charge users without their consent. We've received your email, and are already working on it.
Thank you for your patience, we look forward to resolving this for you.
I clicked on because it said freeit was…
I clicked on because it said it was free now they taken cash from my bank and when asked for refund all I get is pay a£1to talk to technition no I don't want to pay a £1 n ido not wish to talk to technition just want payment refunded to my bank HOW HARD IS IT gonna report fraud to my bank
February 2, 2025
Unprompted review
Reply from Myfamio
Dear Carolyn,
Thank you for reaching out! We’re sorry to hear about the trouble you've encountered. Please note that we do not charge users without their confirmation. Rest assured that our support service is free and you don't have to pay to contact our representatives. To help clarify any charges and resolve your concerns, please reach out to us at support@myfamio.com with "Famio.Review" in the subject line. We’re here to assist you and ensure everything is sorted out.
I payed my money to get a location of a…
I payed my money to get a location of a number and opene my email to get the location and all I saw was a direction to pay more money .Not cool guys you better not hit my card again
January 26, 2025
Unprompted review
Reply from Myfamio
Dear Ben,
Thank you for your review.
We're sorry to hear about this confusion. To help you log into your account and resolve this issue, please contact us directly at support@myfamio.com with "Famio.Review" in the subject line. We’re here to assist you and ensure you get the service you paid for.
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