Myfamio Reviews 

271
•
TrustScore 2.5 out of 5

2.7

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Review summary

Created with AI, based on recent reviews

Evaluating 81 reviews, most reviewers were unhappy with their experience overall. Many individuals frequently encountered unexpected charges on their personal bank statements and struggled significantly to cancel ongoing monthly subscriptions through the online platform. Consumers also mentioned severe difficulties regarding hidden fees after attempting to use a short trial period without receiving any clear advance warnings. Some reviewers were happy with the customer service team, noting that support agents responded quickly and professionally to resolve complex billing problems. Customers genuinely appreciated the polite, dedicated, and efficient assistance provided when staff members handled individual refund requests and account inquiries successfully.

What people talk about most

Payment

Users describe negative interactions with payment, expressing deep frustration over unexpected charges and... See more

Subscription

Clients share profound dissatisfaction regarding the subscription, reporting unexpected monthly charges after... See more

Application

Customers consistently note ambiguous experiences with application, as some reviewers express great... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that support agents are really... See more

Refund

People report negative experiences with refund policies, as many reviewers urgently request a full refund due... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I used the web to locate my phone and it didnt help, tried to unsubscribe and couldnt, so they charged the subscription and I contacted support, they respond quickly and gave me a solution that I am p... See more

Company replied

Rated 3 out of 5 stars

I had a debit on my account with this app which I wasn't aware of because I had cancelled my subscription, I contacted them and they where quick to resolve my issue straight away and refunded my money... See more

Company replied

Rated 3 out of 5 stars

This app helped me despite some minor issues I can say this app is a good app to get your family together

Company replied

Rated 4 out of 5 stars

I initially had a very frustrating experience with Famio regarding a subscription charge after cancellation. However, I want to sincerely appreciate their support team for how they handled the sit... See more

Company replied



Contact info

2.7

Poor

TrustScore 2.5 out of 5

271 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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2.7

All reviews

(271)

139 reviews in the last 12 months

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Rated 1 out of 5 stars

Don't even think to log in

Don't even think to log in. They took my money and subscribed me when I just visited. I did not subscribe or anything and they took 40 dollars from my account saves on my phone and refused to issue a refund.

January 23, 2025
Unprompted review
Myfamio logo

Reply from Myfamio

Hello.
We are sorry for any confusion. Please note that we never charge users without their consent, as there are multiple confirmation steps throughout the subscription process. We would like to investigate this further.
Pleas reach out to us at support@myfamio.com with "Famio.Review" in the subject line, and we'll assist you as soon as possible. Our team is here to help resolve any issues you might have.

Rated 1 out of 5 stars

This company just took £31.59 from my…

This company just took £31.59 from my account even though I had not subscribed just to them, please be extremely cautious and do not even checkout this app as it is like a scam & they will take your money even after cancelling their subscriptions

January 23, 2025
Unprompted review
Myfamio logo

Reply from Myfamio

Hello Sisa.
We are sorry for any confusion. Please note that we never charge users without their consent, and if a subscription is cancelled, no further charges should occur. We'd like to point out that subscriptions require customer's confirmation.
Please reach out to us at support@myfamio.com with "Famio.Review" in the subject line, and we'll assist you with any of your concerns.
We look forward to hearing from you.

Rated 1 out of 5 stars

They are thieves

They are thieves. They are still trying to charge my bank card after the fourth cancellation attempts. If you guys try to charge my bankcard again, I will report to law makers and all the these reviews over here and play store would be copy. I have cancelled their service already and there is no traces that I used the services for anything. So, stop this stealing and scamming. You’re not authorized to charged my card. All the screenshots of the cancellation attempts are kept. I will leave a review on google play store and App Store soon.

Respond to your reply:
Yes, you guys tried to charge but my bank denied the transaction which caused me to cancel my bank card and you still tried to charge my new card which was declined again. I have text messages for both declined transactions.

January 20, 2025
Unprompted review
Myfamio logo

Reply from Myfamio

Hello Oluwaseyi.
We are sorry for any confusion. Please note that we never charge users without their consent, and if a subscription is canceled, no further charges should occur. You can cancel your subscription in your account: Account > Settings > Manage subscription.
We've already reached out to you and canceled your subscription.
If there’s anything further we can assist you with, please don’t hesitate to reach out.
Thank you for your patience.

Rated 1 out of 5 stars

TitleTitle: Unauthorized Charges for MyFamioApp Subscription

I recently discovered that £39.48 was taken from my account without my consent, and I was informed it was for a subscription to the MyFamioApp. At no point did I subscribe to this service, nor was I notified of any charges being applied.
This is unacceptable, as I value transparency and trust in the companies I deal with. To make matters worse, when I reached out for clarification, the response was unhelpful and did not resolve my issue.
I urge anyone considering doing business with this company to proceed with caution. This experience has left me frustrated and concerned, as it feels like a deliberate act to take advantage of unsuspecting customers.
I am now pursuing a refund and taking steps to prevent further unauthorized charges. Please double-check your bank statements if you’ve interacted with this company.

January 18, 2025
Unprompted review
Myfamio logo

Reply from Myfamio

Hello Momo.
We are sorry to hear about your experience. Please note that we never charge users without their consent, as there are multiple confirmation steps throughout the subscription process.
We would like to investigate this further.
Please reach out to us at support@myfamio.com with "Famio.Review" in the subject line, and we'll assist you as soon as possible.
We look forward to resolving this for you.

Rated 1 out of 5 stars

AVOID

Signed up for trial, was not easy to cancel. Sent 6 emails and they will not help - they avoid you off until the subscription kicks in and that how they make their money🤬 AVOID

January 6, 2025
Unprompted review
Myfamio logo

Reply from Myfamio

Hello Karen.
We're sorry to hear about your experience and for any delays in responding. Please note that you can cancel your subscription in your account: Account > Settings > Manage subscription.
We've received your email and are already working on it.
Thank you for your patience.

Rated 1 out of 5 stars

It’s a scam and you will be charged whether you delete the app or install it. If you just look at that site you will be charged.

This company is trying to charge me for $42.68 as we speak. It just popped up on my phone. I’ve never had a account with this company and one of its apps popped up on my screen at some point last week and I think I tried for a while to get rid of it, but it kept coming up and I don’t know about the family thing but I don’t have a family. I don’t need to track anyone And this app continues to try to charge my Apple pay going through all kinds of numbers $10.48 $1.16 what the hell this company just continues to try to charge me for something that I’m not getting I don’t want this company to be able to get anything thank God everyone’s declining them Because of the fraudulent behavior. There’s another one that just tried to come through. They just put in all kinds of numbers and try to take it from one of my accounts and well they’re not getting mine but I wouldn’t recommend this app. I don’t know how to get in touch with him. Just putting it out there. Terrible experience with this app. I don’t know anything about it. Don’t want to, but it’s continually tries to charge my Apple Pay for whatever reason I mean rip me off. I guess it is the reason that’s why good luck with that.

January 9, 2025
Unprompted review
Myfamio logo

Reply from Myfamio

Hello Brad.
We're sorry to hear about your experience. Please note that we never charge users without their consent, as there are multiple confirmation steps throughout the subscription process.
Please contact us directly at support@myfamio.com with "Famio.Review" in the subject line, and we'll assist you as soon as possible with any of your concerns.
We're here to help and we look forward to resolving this for you.

Rated 1 out of 5 stars

Scam

Scam, false advertising. You can only track someone that authorizes... and you can do that for FREE with 'Find My' that is already on all phones. So why pay $39.99 a month ? False advertising

UPDATE: They responded stating "tracking feature in our app only works with mutual consent from both parties, which is fully disclosed when setting it up".

But their 'advertising' indicated 'track anyone' as if they had something new... which is false information. AND their 'feature' is FREE on almost all cell phones already without paying for the app (FIND or FIND MY) on Android and IOS. So Still FALSE ADVERTISING Don' t pay for this app - it is already on all phones free.

January 3, 2025
Unprompted review
Myfamio logo

Reply from Myfamio

Hello!
We're really sorry for any confusion or frustration you've experienced. To clarify, the tracking feature in our app only works with mutual consent from both parties, which is fully disclosed when setting it up. We aim to provide additional features and support for safety and connection. If you have any concerns about your subscription or usage, please reach out to us at support@myfamio.com.
We're here to help!

Rated 1 out of 5 stars

Misleading and a complete scam

Misleading and a complete scam. Avoid at all costs.

January 1, 2025
Unprompted review
Myfamio logo

Reply from Myfamio

Dear Jon,
We're sorry you call us a scam as we are a professional business with thousands of happy customers. Famio is a 100% secure app backed up by multiple international payment systems such as PayPal or Stripe, so your payment is safe with us.
We kindly ask you to get in touch with us at support@myfamio.com with "Famio.Review" in the subject line. Our support team will investigate your issue and assist you regarding the questions you have.

Rated 1 out of 5 stars

They wont contact me back as i have…

They wont contact me back as i have been trying to cancel subscription for over a week! randomly charges me different amounts and wont stop. scam! dont fall for it like i did :(

November 20, 2024
Unprompted review
Myfamio logo

Reply from Myfamio

Hello!
We're so sorry to hear about your experience. This is definitely not the service we want to provide.
Please note that we never charge users without confirmation. It sounds like the subscription may not have been canceled properly. To resolve this, please contact us at famio@gismart.com with "Famio.Review" in the subject line, and we'll assist you with the cancellation and requests.

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