First time ordering from ‘My Fox Bag’, finding the choice amazing! I chose the Lavender Fjallraven Kanken 15” laptop backpack. I had a query which to my delight and relief, was answered by a human bei... See more
Company replied
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See what reviewers are saying
I love Kanken bags. This size is great for college or work. Carries A4 size files, books & more. Kanken is known for their vibrant colours but I got an unusual design & colour. Bought the shoulder str... See more
Company replied
- Bought the bags on the 19th August. - Reached my mailbox in Singapore on the 31th August - Bags are authentic, new, and undamaged. Very happy with my purchase and how fast they arrived. Price i... See more
Company replied
Paid extra for next day delivery it did not arrive for a week. I was on holiday when it arrived returned item to my fox bag. They have given me store credit instead of refund which I requested I have... See more
Company replied
Company details
Information provided by various external sources
Official Fjällräven Kånken Bag stockist offering a wide range of styles & colours. Free worldwide delivery. 20% non-EU orders. Easy returns. Formerly My Kanken Bag.
Contact info
J & S House, CW9 7LU, Northwich, United Kingdom
- 01606359100
- info@myfoxbag.com
- myfoxbag.com
4.2
Great
364 reviews
Replied to 60% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great pricing and super fast delivery
Great pricing and super fast delivery, I ordered a bag the week before Christmas expecting it to be delivered sometime after but it was delivered within a couple of days. Can definitely recommend these guys.
December 20, 2023
Reply from My Fox Bag
We're pleased to have provided a positive experience for you. Thank you for your feedback!
I love this dress!!
I love this dress!!! It can be worn when hiking, but actually looks good enough for me to wear to work!... so super adaptable for travel. I also have the Fyallraven High Coast Lite Dress W & S/F Saddle to Table Dress W... and love all three but I think the Womens High Coast Shade Dress is my favourite, but I LOVE all three. Such a versatile brand with clever designs, high quality materials and well made.
January 2, 2024
Unprompted review
Reply from My Fox Bag
Thank you for your positive review! We're glad to hear about your experience and appreciate your support. Really pleased you love the dresses!
Unexpected delivery schedule
My order has been confirmed on 8 Dec, but still not received it yet. Would you pls inform when it will be arrived. It is ordered for Christmas, now the Christmas has pass, and not arrived yet.
December 27, 2023
Unprompted review
Reply from My Fox Bag
Hello David,
We have contacted you about your order. Please check your junk/spam folder for this as we have yet to receive a reply from you.
We want to resolve this for you as soon as possible, please respond to our emails at your earliest convenience,
Many thanks,
MFB Team
Above and beyond
Ordered a medium sized fjall raven sweater as previous had a similar one. It was too big, contacted customer services as there was only 1 small left in stock. Was put aside for me and dealt with as an exchange.
Great customer service
December 15, 2023
Unprompted review
Smooth process
The bag is high quality as usual. Delivery was also smooth and I was kept updated throughout the process
October 19, 2023
I ordered a bag at the beginning of the…
I ordered a bag at the beginning of the school year, term 1 ended and the bag is STILL not here. Bad service
October 25, 2023
Fast delivery and packaging
October 25, 2023
A good price, and quick delivery.
A good price, and quick delivery. My son is very happy with the bag. Much appreciated.
October 21, 2023
First time that I’ve used them but very…
First time that I’ve used them but very good selection of goods .will use again for certain
October 18, 2023
Reply from My Fox Bag
Hi Ian,
Thank you for taking the time to leave us this great review and we're really pleased that you're happy with your order and will be back!
MFB
Great treatment to the customer
September 23, 2023
Reply from My Fox Bag
As it should be Ruben! Thank you for leaving us this great review and thank you for your order.
MFB
Great costumer service
Great costumer service, great original products, and fast shipping. 100% would recommend.
September 25, 2023
Reply from My Fox Bag
We're really pleased to hear that thank you Estefenia. Thank you for your order and we're pleased that you've been so happy with the service you received.
MBF
Fast delivery
September 25, 2023
Reply from My Fox Bag
That's good to hear, and thank you for leaving us this 5 star review, we really appreciate it.
MFB
Reply from My Fox Bag
Thank you! We're really pleased to hear this and appreciate the 5 star review, thanks!
MFB
Recommended
Brought kanken laptop 13’ while on sales. Good product, good price and excellent delivery service.
September 22, 2023
Reply from My Fox Bag
3 out of 3 - that's great to hear! Thank you for leaving this review and thank you for your order.
MFB
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