First time ordering from ‘My Fox Bag’, finding the choice amazing! I chose the Lavender Fjallraven Kanken 15” laptop backpack. I had a query which to my delight and relief, was answered by a human bei... See more
Company replied
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See what reviewers are saying
I love Kanken bags. This size is great for college or work. Carries A4 size files, books & more. Kanken is known for their vibrant colours but I got an unusual design & colour. Bought the shoulder str... See more
Company replied
- Bought the bags on the 19th August. - Reached my mailbox in Singapore on the 31th August - Bags are authentic, new, and undamaged. Very happy with my purchase and how fast they arrived. Price i... See more
Company replied
Paid extra for next day delivery it did not arrive for a week. I was on holiday when it arrived returned item to my fox bag. They have given me store credit instead of refund which I requested I have... See more
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Company details
Information provided by various external sources
Official Fjällräven Kånken Bag stockist offering a wide range of styles & colours. Free worldwide delivery. 20% non-EU orders. Easy returns. Formerly My Kanken Bag.
Contact info
J & S House, CW9 7LU, Northwich, United Kingdom
- 01606359100
- info@myfoxbag.com
- myfoxbag.com
4.2
Great
364 reviews
Replied to 60% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Would highly recommend - I love my bag!
I knew what bag I wanted to purchase so shopped around to see if there was a site I could buy it with a discount, which led me to My Fox Bag.
Had super fast deliver, welcoming discount and great service!
I love my Kanken Mini Art bag. Thank you!
June 23, 2023
repeat orders.
repeat orders.
complete availability of goods.
competitive price.
free shipping worldwide.
June 20, 2023
Fine unless something goes wrong
I placed an order for multiple items on 28th June for next day delivery. The parcel turned up when expected, but unfortunately one of the items they sent was incorrect.
I contacted customer service for a return, however there was apparently an issue with their inbox getting spammed, so I did not receive a reply until I chased them a couple of days after.
I sent back the incorrect item using the prepaid returns label, posted on 5th July and confirmed delivered by Royal Mail 7th of July.
I have yet to hear anything back from customer services, and have chased via email twice with no reply.
I’d either like the item I ordered, or a refund!
July 11, 2023
Unprompted review
They were very kind
They were very kind. I asked them for a quote in Mexican pesos and they worked it out. Thank you
June 21, 2023
Good price for the Green Re-Kånken…
Good price for the Green Re-Kånken backpack at a discount. Speedy delivery, arrived in no time. I love the backpack.
June 17, 2023
Reply from My Fox Bag
Hi,
Thank you for the positive feedback, and also for your order - we're really pleased that you're happy with the bag and our service.
Kind regards
My Fox Bag
I haven’t received it yet!
June 17, 2023
Reply from My Fox Bag
Hello Mostafa,
Our estimated delivery time to Saudi Arabia is 12 working days and it is only 9 working days so far - 12 days is an estimate and not a guarantee, due to customs processes in different countries. The parcel was shipped within 24 hours, and I can see from the tracking that it is currently in customs in the destination country. We cannot control how long this part of the process takes, but it should clear customs and be with you very soon.
Kind regards
My Fox Bag
Reply from My Fox Bag
Hi Shin,
We're really happy to hear that you love your new Kanken bag! Thank you for your order and thank you for leaving us a great review.
My Fox Bag
Great range and reliable provider
Each of my 3 orders have been delivered to Australia with no problems. Products as pictured and described, postage 1-2 wks. Would like to see an AUD conversion table though.
June 16, 2023
Reply from My Fox Bag
Hi Shelley,
That's brilliant to hear and thank you for taking the time to leave this 5 star review, we hugely appreciate it! We take on board your comments regarding the AUD conversion table and will speak to our developers to see if there is anything we can do.
Kind regards
My Fox Bag
I never received my backpack
I never received my backpack; The return time is 25 days, I consider it too long and added to that I had to pay the backpack charge on my credit card as if I had received it. Very bad international delivery service royal mail. They should send with DHL or UPS
May 21, 2023
Reply from My Fox Bag
Hello Pamela,
We are incredibly sorry for the delay in the courier delivering your parcel.
We have already opened a case on this and are working with the courier, investigating into this and we can assure you that the minute we have an update, you will be informed right away.
Thanks,
My Fox Bag.
Reply from My Fox Bag
Hello Ian,
Thanks so much for the review, we really appreciate your custom.
Kind regards,
My Fox Bag.
Easy to Buy and Fast Shipping
May 23, 2023
Reply from My Fox Bag
Hello,
Thanks so much for the amazing review, we really appreciate your custom.
Kind regards,
My Fox Bag.
High Coast pocket bag
The product I wanted was available at a great price and delivered quickly.
May 20, 2023
Reply from My Fox Bag
Hello Allison,
Thanks so much for the amazing review, we really appreciate your custom.
Kind regards,
My Fox Bag.
Reply from My Fox Bag
Hello EE,
Thanks so much for the amazing review, we really appreciate your custom.
Kind regards,
My Fox Bag.
Reply from My Fox Bag
Hello Jair,
Thanks for the amazing review, we really appreciate your custom and we look forward to seeing you shop with us next time!
Kind regards,
My Fox Bag.
Reply from My Fox Bag
Hey Lynn,
Your 5 star review is massively appreciated, thanks for taking the time to write these kind words.
Kind regards,
Jordan.
He told me that the product would take…
He told me that the product would take 5/7 business days and it still hasn't arrived
April 28, 2023
Reply from My Fox Bag
Hello David,
We are so sorry to hear this.
We have dropped you an email and we will be sure to look into this as soon as possible.
Thanks,
My Fox Bag.
Always excellent
Always excellent. My go-to store for all things Kånken! Speedy shipping, good prices and great customer service. What’s not to like?! If they ever manage to source Kånken mini no2 again, I shall buy many to add to my large collection. Buy with absolute confidence from this shop!
April 22, 2023
Reply from My Fox Bag
Hello,
Thanks so much for the amazing review, we really appreciate your amazing custom.
Kind regards,
Jordan.
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