Myfurnitureinsurance Reviews 

653
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 117 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are extremely polite, friendly, and professional, often calling ahead to let people know when they will arrive. Consumers are very happy with the overall quality of the service, noting that damaged furniture, tables, and beds are restored to look brand new again. Some people were dissatisfied with occasional issues, such as very long waiting times for appointments or repairs that did not fully resolve the initial problem. A few reviewers also noted that some specific defects were left unaddressed or that technicians occasionally struggled to complete all requested fixes.

What people talk about most

Service

People report overwhelmingly positive experiences with the repair service, highlighting prompt arrivals and... See more

Staff

Users describe positive interactions with staff, consistently highlighting their friendly, polite, and... See more

Product

Customers had ambiguous experiences with product quality, reporting a mix of satisfaction and severe issues.... See more

Quality

Reviewers mention positive feedback about quality, expressing great satisfaction with furniture repair jobs.... See more

Response time

Reviewers highlight ambiguous aspects of response time, experiencing both rapid service and frustrating... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The technician Tony rang me before arriving to let me know he was on his way. On examing my furniture he immedately recognized the repair needed. He cut no corners and left my items of furniture look... See more

Rated 5 out of 5 stars

The service was straight forward and hassle free, communication was on point, 15 minutes before their arrival i had a courtesy call from Darryl to say he would be here shortly and a text the night bef... See more

Rated 5 out of 5 stars

From start to finish, my case was felt with professionally. I was contacted by a representative, which a choice of available dates. I was also sent an email reminder a few days before my appointme... See more

Rated 5 out of 5 stars

Absolutely spot on bloke today. We had a small damaged area to our oak furniture land dressing table where the stool caught the side causing the wood to split. Good contact from the company with the s... See more


Company details


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

653 reviews

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No recent history of asking for reviews

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4.6

All reviews

(653)

102 reviews in the last 12 months

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Rated 5 out of 5 stars

Dave - a credit to your company

Though from the time I ordered the the new part for my sofa to having the sofa fixed was circa 10 weeks, communication was good and I must say your member of staff Dave who came to my apartment to install the new part was brilliant!!

November 21, 2025
Unprompted review
Rated 5 out of 5 stars

Reliable company

Matt arrived at the time specified and had completed the repair in no time at all. I felt I had called him out unnecessarily as it was just a new power cable required.
As I was unable to get to the plug sockets to check this, as the sofa is far too heavy to move, he reassured me it was absolutely fine and it was no problem at all, which put my mind at rest.
Thank you for a great service, much appreciated

November 18, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic thanks John

Fantastic very quick response and John was very proffesional and did a great job , he mended a damaged table it looked brand new when he finished. Thankyou a wonderful job done.

November 20, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Each person i have had to my home to fix couch has been great. You get plenty of notice for the visit with follow up prior and on the day.

November 11, 2025
Unprompted review
Rated 4 out of 5 stars

Friendly chap who did a good job…

Friendly chap you arrived when he said he would and did a good job. I could arrange the appointment via email - it just took a while before the company got in touch to arrange the visit - but, once that happened, everything went smoothly.

October 24, 2025
Unprompted review
Rated 5 out of 5 stars

David

David, was great. Very friendly, great attention to detail and takes pride in his work.

October 21, 2025
Unprompted review
Rated 4 out of 5 stars

Great service

Great service, arriving early normally the best but we were not quite ready. Resolved the issue and was gone before the day started!

October 16, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely spot on bloke today

Absolutely spot on bloke today. We had a small damaged area to our oak furniture land dressing table where the stool caught the side causing the wood to split. Good contact from the company with the scheduled time (day) then the night before (6 hour window) then a text (saying we were next) and then a phone call to say they were on their way. Quality repair job. Repairer was knowledgable, polite and courteous. Couldn’t ask for more!

October 14, 2025
Unprompted review
Rated 5 out of 5 stars

The service was straight forward and…

The service was straight forward and hassle free, communication was on point, 15 minutes before their arrival i had a courtesy call from Darryl to say he would be here shortly and a text the night before with a more accurate time slot . When they arrived they were polite and courteous as well as efficient and cleaned up the work . Its an excellent repair and hopefull I wont be needing the service again. As our dogs will not damage it again.

October 14, 2025
Unprompted review
Rated 5 out of 5 stars

A company you can trust

Staingard the technician did a superb job.very considerate and took great trouble in solving the problem.
It took a few weeks to get an appointment but it was worth the wait for a job well done.

October 9, 2025
Unprompted review

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