The technician Tony rang me before arriving to let me know he was on his way. On examing my furniture he immedately recognized the repair needed. He cut no corners and left my items of furniture look... See more
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Review summary
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The service was straight forward and hassle free, communication was on point, 15 minutes before their arrival i had a courtesy call from Darryl to say he would be here shortly and a text the night bef... See more
From start to finish, my case was felt with professionally. I was contacted by a representative, which a choice of available dates. I was also sent an email reminder a few days before my appointme... See more
Absolutely spot on bloke today. We had a small damaged area to our oak furniture land dressing table where the stool caught the side causing the wood to split. Good contact from the company with the s... See more
4.6
Excellent
653 reviews
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Excellent communication and help
Excellent communication and help.
Very helpful and skilled repairer.
October 8, 2025
Unprompted review
Technician was extremely friendly and…
Technician was extremely friendly and professional.
October 4, 2025
Unprompted review
Great service the whole way…
Great communication the whole way through, Dave was a very pleasant man who fixed the issue in no time, very happy with the service we got, I’d highly recommend. Thank you !
September 29, 2025
Unprompted review
Good communication
Good communication. Technician arrived promptly, as communicated. New fitted covers were installed, very happy with the service provided.
September 23, 2025
Unprompted review
Sofa repair
Very easy to deal with from putting in my claim. Kept informed at all stages.
Engineers very efficient and took care with the job plus tidied up once complete.
September 23, 2025
Unprompted review
Very helpful and swift repair.
September 22, 2025
Unprompted review
Very easy to deal with
Very easy to deal with. The repair person Steven was brilliant when he was out
September 17, 2025
Unprompted review
Thank you ever so much
Thank you ever so much, you did a fantastic job, very professionlly done.
September 15, 2025
Unprompted review
The visit went well a true craftsman fixed the problems caused by delivery team. He was excellent and a true gentleman. Couldn’t ask for better service
The visit went well. A true
September 15, 2025
Unprompted review
Professional, efficient, very friendly .
September 11, 2025
Unprompted review
Why would you send me a satisfaction…
Why would you send me a satisfaction survey when your repairer was unable to repair my product????
September 11, 2025
Unprompted review
Smooth claim.
From the initial claim on line, communication was good by email and phone. repair on furniture was carried out and you would not know it had been repaired after chemical spilled on cabinet. Happy with service, pleased I took this policy out.
September 10, 2025
Unprompted review
Stephen the engineer was great
Stephen the engineer was great, informative, friendly and did the job
September 10, 2025
Unprompted review
Well done 5 stars
Had great service from this company repair handled very quickly and their repair man was excellent would recommend
September 7, 2025
Unprompted review
Happy Customer!
Very helpful staff on Help Line.
Replacement part sent as soon as it was in stock.
Impressive!
September 4, 2025
Unprompted review
Prompt and very experienced
Prompt and very experienced, chair fixed
September 1, 2025
Unprompted review
Your engineer was a gentleman
Your engineer was a gentleman treating our home with respect and did an excellent job leaving all our items looking like brand new again I would recommend this company to everyone
August 29, 2025
Unprompted review
Excellent service
On first phone call an appointment was made.
The appointment was with in the time slot. The person was very professional and courteous. The job didn't take long and rectified to an excellent standard.
August 22, 2025
Unprompted review
Absolute rubbish service and incompetent technician
The first guy came round and only ordered 1 part then kept calling me “my love” which was so condescending and inappropriate. When the rest of the covers arrived, I didn’t see much of a difference from the stained covers to the new ones. The whole claim took 7 months to sort out because of the incompetence from the tech guy and the constant diversions from one customer service agent to the next. I kept having to find out what was happening instead of the other way around. Awful service.
August 11, 2025
Unprompted review
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