Myfurnitureinsurance Reviews 

653
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 117 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are extremely polite, friendly, and professional, often calling ahead to let people know when they will arrive. Consumers are very happy with the overall quality of the service, noting that damaged furniture, tables, and beds are restored to look brand new again. Some people were dissatisfied with occasional issues, such as very long waiting times for appointments or repairs that did not fully resolve the initial problem. A few reviewers also noted that some specific defects were left unaddressed or that technicians occasionally struggled to complete all requested fixes.

What people talk about most

Service

People report overwhelmingly positive experiences with the repair service, highlighting prompt arrivals and... See more

Staff

Users describe positive interactions with staff, consistently highlighting their friendly, polite, and... See more

Product

Customers had ambiguous experiences with product quality, reporting a mix of satisfaction and severe issues.... See more

Quality

Reviewers mention positive feedback about quality, expressing great satisfaction with furniture repair jobs.... See more

Response time

Reviewers highlight ambiguous aspects of response time, experiencing both rapid service and frustrating... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The technician Tony rang me before arriving to let me know he was on his way. On examing my furniture he immedately recognized the repair needed. He cut no corners and left my items of furniture look... See more

Rated 5 out of 5 stars

The service was straight forward and hassle free, communication was on point, 15 minutes before their arrival i had a courtesy call from Darryl to say he would be here shortly and a text the night bef... See more

Rated 5 out of 5 stars

From start to finish, my case was felt with professionally. I was contacted by a representative, which a choice of available dates. I was also sent an email reminder a few days before my appointme... See more

Rated 5 out of 5 stars

Absolutely spot on bloke today. We had a small damaged area to our oak furniture land dressing table where the stool caught the side causing the wood to split. Good contact from the company with the s... See more


Company details


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

653 reviews

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No recent history of asking for reviews

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4.6

All reviews

(653)

102 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Efficient and knowledgeable

Very easy, helpful communiation from the start. The Assessor who attended was very polite, helpful and knowledgeable, and done an outstanding job very quickly and efficiently. Very, very good. I wondered what could be done about the issue, but he resolved it very quickly and professionally. 5* service.

August 11, 2025
Unprompted review
Rated 2 out of 5 stars

Not impressed

First guy ended the appointment early as he was going on holiday that day. The settees have serious wear marks where you have tried to clean them and look bleached from your chemicals. Took me more than two weeks for you to attend a second time and after two attempts you have said now it is too risky. What is so annoying is that if you had attended sooner maybe you could have removed the stains as I managed to remove some on my own but you said leave it to the professionals.

July 24, 2025
Unprompted review
Rated 5 out of 5 stars

Fast & efficient service.

Fast & efficient service.
From start to completion of claim the process was without fault. The technician that came was extremely pleasant and carried out the work to a high standard

June 23, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service and great customer…

Fantastic service and great customer support. Engineer arrived at the time. Message was sent hour before to confirm the visit. Engineer Was well prepared and efficient. Very good service and fantastic job. Thank you Jason!

April 16, 2025
Unprompted review
Rated 5 out of 5 stars

1st class service, worth the extra pennies

Stephen was the man that came to look at our furniture, there was a few wee chips on 2 of our pieces, he was very good and the job was completed and fixed in no time at all, the service we received was first class. Our units are now looking like what they did when we bought them, one very happy lady. Thank you

April 28, 2025
Unprompted review
Rated 5 out of 5 stars

Oak furniture superstore faulty wardrobe door

We were kept informed & updated with technicians eta which was very much appreciated.David was very conscientious- & spent time sorting out the problem we had with our wardrobe door when he could easily have given up & just ordered a new door. Most impressed with the service.

April 11, 2025
Unprompted review
Rated 5 out of 5 stars

Our experience was excellent as a…

Our experience was excellent as a result of the employee who visited. He was polite (taking his shoes off each time he entered the house), hardworking and very friendly. He also did an excellent job of the repair on our stall. It looks as good as new. A fantastic experience! Please pass on our thanks.

April 11, 2025
Unprompted review
Rated 1 out of 5 stars

Nothing Works Calls No Answer Make a claim Fails

For the past two weeks I been ring this company and there no answer 3 times 5 times ect no answer, just can't get through if you press 0 the Call ends, so I k ow Emailed them explaining my issues with my bed, another issue you try and make a Claim this is Real fun, you start the claim process fill in your details click on Next the next page does load up it's stays on loading please wait so far for hours, so I cleared all my cache out turned off my phone guess what the same issues. Let's see if they answer my email? Back to the shop where I brought it from my bed

March 15, 2025
Unprompted review

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