The technician Tony rang me before arriving to let me know he was on his way. On examing my furniture he immedately recognized the repair needed. He cut no corners and left my items of furniture look... See more
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Efficient and knowledgeable
Very easy, helpful communiation from the start. The Assessor who attended was very polite, helpful and knowledgeable, and done an outstanding job very quickly and efficiently. Very, very good. I wondered what could be done about the issue, but he resolved it very quickly and professionally. 5* service.
Not impressed
First guy ended the appointment early as he was going on holiday that day. The settees have serious wear marks where you have tried to clean them and look bleached from your chemicals. Took me more than two weeks for you to attend a second time and after two attempts you have said now it is too risky. What is so annoying is that if you had attended sooner maybe you could have removed the stains as I managed to remove some on my own but you said leave it to the professionals.
Fast & efficient service.
Fast & efficient service.
From start to completion of claim the process was without fault. The technician that came was extremely pleasant and carried out the work to a high standard
Fantastic service and great customer…
Fantastic service and great customer support. Engineer arrived at the time. Message was sent hour before to confirm the visit. Engineer Was well prepared and efficient. Very good service and fantastic job. Thank you Jason!
1st class service, worth the extra pennies
Stephen was the man that came to look at our furniture, there was a few wee chips on 2 of our pieces, he was very good and the job was completed and fixed in no time at all, the service we received was first class. Our units are now looking like what they did when we bought them, one very happy lady. Thank you
Been waiting since 27th January and…
Been waiting since 27th January and three visits later now 24th April and still not fixed
Great communication.
Great communication, arrived on time and provided a professional service.
Highly Recommend – Smooth and Easy Process
Very easy to get an appointment date. The technician was extremely helpful, pleasant, and professional. Taking out this insurance was the best decision—I’m so glad I did!
Great experience from investigation to…
Great experience from investigation to solution. Technician was friendly and helpful.
Oak furniture superstore faulty wardrobe door
We were kept informed & updated with technicians eta which was very much appreciated.David was very conscientious- & spent time sorting out the problem we had with our wardrobe door when he could easily have given up & just ordered a new door. Most impressed with the service.
Our experience was excellent as a…
Our experience was excellent as a result of the employee who visited. He was polite (taking his shoes off each time he entered the house), hardworking and very friendly. He also did an excellent job of the repair on our stall. It looks as good as new. A fantastic experience! Please pass on our thanks.
The furniture guy did a great job…
The furniture guy did a great job resolving a long term problem arising from the original installation. The bed and particularly the headboard is now a more solid structure as a result.
10/10 - thank you
Great communication, lovely technician - polite and friendly, amazing repair, very impressed
Very efficient.…
Claim was dealt `with quickly and efficiently.
Technician was most helpful and knowledgeable.
Efficient and good quality repair work.
Efficient and good quality repair work.
Great communication and first class…
Great communication and first class service, pleasant staff who came out.
Nothing Works Calls No Answer Make a claim Fails
For the past two weeks I been ring this company and there no answer 3 times 5 times ect no answer, just can't get through if you press 0 the Call ends, so I k ow Emailed them explaining my issues with my bed, another issue you try and make a Claim this is Real fun, you start the claim process fill in your details click on Next the next page does load up it's stays on loading please wait so far for hours, so I cleared all my cache out turned off my phone guess what the same issues. Let's see if they answer my email? Back to the shop where I brought it from my bed
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