Myfurnitureinsurance Reviews 

654
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 117 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are extremely polite, friendly, and professional, often calling ahead to let people know when they will arrive. Consumers are very happy with the overall quality of the service, noting that damaged furniture, tables, and beds are restored to look brand new again. Some people were dissatisfied with occasional issues, such as very long waiting times for appointments or repairs that did not fully resolve the initial problem. A few reviewers also noted that some specific defects were left unaddressed or that technicians occasionally struggled to complete all requested fixes.

What people talk about most

Service

People report overwhelmingly positive experiences with the repair service, highlighting prompt arrivals and... See more

Staff

Users describe positive interactions with staff, consistently highlighting their friendly, polite, and... See more

Product

Customers had ambiguous experiences with product quality, reporting a mix of satisfaction and severe issues.... See more

Quality

Reviewers mention positive feedback about quality, expressing great satisfaction with furniture repair jobs.... See more

Response time

Reviewers highlight ambiguous aspects of response time, experiencing both rapid service and frustrating... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The technician Tony rang me before arriving to let me know he was on his way. On examing my furniture he immedately recognized the repair needed. He cut no corners and left my items of furniture look... See more

Rated 5 out of 5 stars

The service was straight forward and hassle free, communication was on point, 15 minutes before their arrival i had a courtesy call from Darryl to say he would be here shortly and a text the night bef... See more

Rated 5 out of 5 stars

From start to finish, my case was felt with professionally. I was contacted by a representative, which a choice of available dates. I was also sent an email reminder a few days before my appointme... See more

Rated 5 out of 5 stars

Absolutely spot on bloke today. We had a small damaged area to our oak furniture land dressing table where the stool caught the side causing the wood to split. Good contact from the company with the s... See more


Company details


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

654 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(654)

102 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Nothing Works Calls No Answer Make a claim Fails

For the past two weeks I been ring this company and there no answer 3 times 5 times ect no answer, just can't get through if you press 0 the Call ends, so I k ow Emailed them explaining my issues with my bed, another issue you try and make a Claim this is Real fun, you start the claim process fill in your details click on Next the next page does load up it's stays on loading please wait so far for hours, so I cleared all my cache out turned off my phone guess what the same issues. Let's see if they answer my email? Back to the shop where I brought it from my bed

March 15, 2025
Unprompted review
Rated 4 out of 5 stars

The technician was nice & friendly

The technician was nice & friendly. I think it would be helpful getting a call enroute. I was just out the shower first thing this morning & he had to wait outside for a little bit whilst I threw clothes on ha! He was understanding about this though. Did his best to try and paint match the colour of the top but was nowhere near so sending off his report & will be back.

The first appointment got cancelled after I had to call up chasing the technician & I hadn’t received a time slot the night before, so that’s my only negative.

March 14, 2025
Unprompted review
Rated 5 out of 5 stars

Really good service

Really good service. The men who attended were really friendly and professional. I was kept up to date with texts, so I had an estimate of what time they would attend. Would recommend!

March 4, 2025
Unprompted review
Rated 5 out of 5 stars

Nice job

Nice job. I appreciate the man that does the work. It makes it look easy to repair. Thank you for the good job

February 11, 2025
Unprompted review
Rated 5 out of 5 stars

Fault quickly corrected

I had bought a ‘Stressless’ sofa from Barker and Stonehouse a few months ago. One of the arms was loose.

Emmiera sent a technician who fixed the loose arm quickly and more importantly very tidily.

February 10, 2025
Unprompted review
Rated 5 out of 5 stars

Good service

Very quick, knowledgeable and pleasant man who sorted a manufacturing fault out in short order.

January 28, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look