Furniture Mecca Reviews 

100
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

we came in with an idea of what we wanted and spotted it right away on the show floor. Then Maria explained to us the approval process and got my fiancé and I approved within 2 mins. Then even gave us... See more

Rated 5 out of 5 stars

Best experience and unbeatable prices no need to go anywhere else highly recommended and the staff and Salespeople are the best and very friendly

Rated 5 out of 5 stars

I totally disagree with this bogus two star rating. I have furnished my 5,000 square foot home with their state of art furnishings. Customer service exceeded my expectations. My furnishings receive to... See more

Rated 2 out of 5 stars

I am not pleased all, I have a dining room set that the screws came out , chairs falling apart and the finance company keeps taking out my account way before time which keeps messing up my account.... See more

Company replied

Company details

  1. Home & Garden

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4.5

Excellent

TrustScore 4.5 out of 5

100 reviews

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4.5

All reviews

(100)

4 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Don't buy anything from mecca I …

Don't buy anything from mecca I brought bulk bed in October and it's broke now.they don't want to replace it. I'm still paying for it and got to buy my kids bed to.smh bad business

May 8, 2017
Unprompted review
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Reply from Furniture Mecca

rashaanah,
You can reach out to our meccacares@myfurnituremecca.com for service.

Rated 4 out of 5 stars

I love how your hands on with the …

I love how your hands on with the customers with myself and far as my bedroom is beautiful but instead of having four pieces of wood to keep the bed up I think you'll need more than four pieces because mine's broke I just fake Johnny better wood and need more than four pieces of wood to hold the box spring up but I love the company overall but you just need more than four pieces of wood to hold the box spring and Mattress up on the bed in better wood metal would be so much better then thin pieces of wood love you guys over all

May 8, 2017
Unprompted review
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Reply from Furniture Mecca

Brianna,
Thank you so much hope to see you soon

Rated 2 out of 5 stars

My love seat was damage and it took …

My love seat was damage and it took almost two months to have it replace even though it came damage and I still had extra coverage on it , unprofessional business etiquette, plus they said they wasn't pulling your credit and they did because I have credit protection and I was alerted by them about furniture Mecca untruth business practices

May 8, 2017
Unprompted review
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Reply from Furniture Mecca

Oneil,
That love seat was on back order as soon as we received it in stock you were the first one to be notified. We do apologize for any inconvenience and we do appreciate your business.

Rated 1 out of 5 stars

My product I receive was great it was …

My product I receive was great it was just the false information given at the store

May 8, 2017
Unprompted review
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Reply from Furniture Mecca

You can reach out to our meccacares@myfurnituremecca.com for complaints

Rated 3 out of 5 stars

Great deals and nice furniture

Great deals and nice furniture. When I moved I furnished my home with things from there store. But the hassel of delivery and being able to contact someone on phone for updates on your order is horrible. The plan to cover your furniture is not a true deal at all. Not sure if I would come back or not.

May 8, 2017
Unprompted review
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Reply from Furniture Mecca

You can reach out to our meccacares@myfurnituremecca.com for complaints

Rated 5 out of 5 stars

Very nice people very honest and …

Very nice people very honest and cordial I like coming here the furniture is very nice and I would come again to buy something else

May 8, 2017
Unprompted review
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Reply from Furniture Mecca

Thank you Kathleen

Rated 1 out of 5 stars

I bought my bedroom set in here

I bought my bedroom set in here. My furniture after a month fall apart, I tried to contact the store and never received a respond from there. I called Ashley to ask for warranty and they told me that I have to do it by this store, Never was contacted back from the store.

May 8, 2017
Unprompted review
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Reply from Furniture Mecca

Jamelia,

You can reach out to our meccacares@myfurnituremecca.com for service.

Rated 1 out of 5 stars

I ordered a living room from them …

I ordered a living room from them online. They took a payment, sent a contract, and then the day they had to reschedule, I requested to have a refund. They refused to give me my refund and I had to get in touch with my bank to be reimbursed.

Worst experience ever.

May 8, 2017
Unprompted review
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Reply from Furniture Mecca

You can reach out to our meccacares@myfurnituremecca.com for complaints

Rated 5 out of 5 stars

Thanks to Mady

Thanks to Mady
Exceptional customer service, above and beyond the limit.
Fast delivery....
Perfect products, quality, beautiful furniture.
Loved.
Stop and buy at any time
100% recommend

May 8, 2017
Unprompted review
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Reply from Furniture Mecca

Thank you Harold

Rated 2 out of 5 stars

The delivery doesn't include trash from …

The delivery doesn't include trash from the boxes and packaging they just leave it in your house ! Their is a charge for delivery with no clean up included and no warranty for products for furniture. The wording on the receipt it is in very fine print, very tiny and hard to read. It is on back on a carbon copy of receipt. The delivery company states they are a third party company & they don't have good customer service. Employees work off commission for sells at the store.

May 8, 2017
Unprompted review
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Reply from Furniture Mecca

You can reach out to our meccacares@myfurnituremecca.com for complaints,

Rated 3 out of 5 stars

The actual in store experience was fine …

The actual in store experience was fine no complaints but delivery process was horrible I never received the pre delivery call, they entered the wrong delivery address, the tracker showed the truck on stop 1 all day and then they left ALL the trash on the side of my house!! Very displeased customer!!!

May 8, 2017
Unprompted review
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Reply from Furniture Mecca

You can reach out to our meccacares@myfurnituremecca.com for complaints

Rated 5 out of 5 stars

Awesome customer service face to face

Awesome customer service face to face, over the phone, and online. No pressure to buy. Knowledgeable about products. Love this place and always recommend!

May 8, 2017
Unprompted review
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Reply from Furniture Mecca

Thank you so much Ivy

Rated 1 out of 5 stars

I brought a dining rm set and the …

I brought a dining rm set and the chairs was wood ridin and I kept turning to get in touch with them they kept giving me the run around and I didn't even have the set for a year....

May 8, 2017
Unprompted review
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Reply from Furniture Mecca

You can reach out to our meccacares@myfurnituremecca.com for complaints

Rated 1 out of 5 stars

HIGHLY WOULD NOT RECOMMEND!!!!!

The store employees were nice but the warehouse, is beyond horrible! I have been told over and over that my furniture would be delivered on specific dates then tht day would come and the delivery was nowhere to be made they wouldn't even contact me to inform me if the change! Then a couple of times they came when I would be at work even though I requested my delivery to be after 3 when I'm home from work! Then they'll reschedule another delivery another 2-5 days out! It's extremely frustrating and I still have not received my furniture which was paid for!

May 8, 2017
Unprompted review
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Reply from Furniture Mecca

You can reach out to our meccacares@myfurnituremecca.com for complaints

Rated 5 out of 5 stars

I got a Dining Room Set and it was …

I got a Dining Room Set and it was delivered on time and is sturdy and strong love it... I will going back to that store on Hunting Park

May 8, 2017
Unprompted review
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Reply from Furniture Mecca

Thank you Mary from your furniture Mecca family at Hunting Park

Rated 1 out of 5 stars

Run. Don't do it

They are a fraud. I did why not lease it and was told I can do a buy out.. A BIG LIE. Furniture was $999, and I paid a little over $1,000.. now I'm in court because they lied and said they NEVER received payments but my credit card shows different. This place is a complete rip off. I would go to rent a center before here. Furniture quality is poor. I would give them 1/2 of zero Stars. RUN. DON'T DO IT

May 8, 2017
Unprompted review
Rated 1 out of 5 stars

They horrible and they don't care about …

They horrible and they don't care about the customer. I brought furniture that they would not fix and kept lying about fixing. I would not recommend no one to go there.. Very bad experience certainly..

May 8, 2017
Unprompted review
Furniture Mecca logo

Reply from Furniture Mecca

Nafeesa,

Please contact meccacares@myfurnituremecca.com and request a customer care representative to review your purchase.

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