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myGemma Reviews 

3,458
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 518 reviews, reviewers overwhelmingly had a great experience with this company. Customers note that both buying and selling high-end luxury goods is a remarkably straightforward, smooth, convenient, and entirely hassle-free process. Many buyers consistently share that authentic jewelry and designer bags arrive securely packaged, perfectly matching the provided online descriptions and exceeding their initial expectations. Some people also felt that dealing with such a professional and courteous team makes the entire transaction feel very secure, transparent, and trustworthy from start to finish. Consumers frequently appreciate the swift communication and remarkably quick turnaround times, whether they are waiting for prompt bank payouts or receiving their online orders promptly.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, highlighting a smooth, fast, and seamless process... See more

Service

Users describe positive interactions with service, highlighting an extremely fast, smooth, and professional... See more

Quality

Clients share positive opinions on quality, consistently highlighting that items arrive in excellent... See more

Staff

Consumers find staff to be positive, highlighting their incredible knowledge, polite communication, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very professional high end jewelry buyer. Sent in the Van Cleef bracelet and necklace. Agreed on the pricing for both. Since the necklace is not standard length, could not sell it. But the bra... See more

Rated 5 out of 5 stars

Authentic and beautiful HERMÉS bag purchase. Great communication, lovely boutique like packaging when received, shipped very quickly and exactly as described. Trust this seller. I have extremely high... See more

Rated 5 out of 5 stars

Easy transaction- great price- shipped on Monday from New York and received on Wednesday to Kentucky- I picked up at Walgreens since no one would be home to sign. Pochette Metis reverse monogram was e... See more

Rated 5 out of 5 stars

Honestly, the easiest transaction I have ever experienced by far!!! Prompt response, quick payment and friendly representative. I have been selling my luxury handbags in multiple places because I am r... See more


Company details

  1. Jewelry Store
  2. also in
  3. Diamond Dealer
  4. Handbags Shop
  5. Shoe Store
  6. Watch Store

About myGemma

Written by the company

Founded in 2012, myGemma (formerly known as WP Diamonds) brings you pre-owned, expertly authenticated, sustainable luxury.

Shop designer jewelry, bags and accessories from your favorite brands: Hermès, Chanel, Louis Vuitton, Tiffany & Co., David Yurman, Gucci and much more.

Authenticity Guaranteed: Our team of in-house experts authenticate each and every piece, and every item comes with a myGemma Certificate Of Authenticity.

Affordable Luxury: A curated collection, with meaningful discounts to retail price and several, affordable payment plans.

Iconic Brands: Shop the brands you love, including rare, vintage and hard-to-find items. Whether you are looking for a Birkin 35 bag or a Cartier Juste Un Clou bracelet, myGemma is here to help.

Online Or In Person: Shop and sell online or in person. The choice is yours. We offer appointments at our NYC headquarters.

Sell In As Little as 24 Hours: Sell your luxury goods online to the experts. Sell directly, consign or trade-in, start by filling out our online form to receive your price quote.

Sustainable Luxury: myGemma promotes a truly circular economy; sell your unwanted luxury pieces and buy pre-owned. To further our commmitment to sustainability, we plant a tree and remove 10 bottles of ocean plastic for every purchase made on myGemma.com.


While myGemma is not affiliated with any of the brands available for purchase, all products are authenticated by our team of luxury experts.

Shipping & Returns

Written by the company

Free, Same Day Shipping
We provide fully insured, trackable shipping. Orders received Saturday and Sunday will ship the following business week.
14 Day Return Policy
Except final sale items.

Authenticity Guaranteed

Every item comes with a myGemma Certificate Of Authenticity.

We stand behind our authentication process and guarantee every item for its authenticity. If a brand states that the item is not genuine, we will refund 100% of the purchase price.

Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.8

All reviews

(3,458)

507 reviews in the last 12 months

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Rated 5 out of 5 stars

Wonderful selling experience with My Gemma.

My Gemma. Wow. I am very impressed with the services that I received. I sold a handbag to them, I received a great buy quote, they sent an Express label, I received a legal contract for them to purchase and once they received my item, I was paid immediately, no waiting for my payment. I can compare My Gemma to other site's that purchase item's from seller's so far My Gemma is the best. Thank you My Gemma for a no-hassle experience. I look forward to selling and purchasing from you soon! SuSu.

June 23, 2026
Rated 3 out of 5 stars

Broke first rule they claim they don't do!

I did not purchase from my Gemma I sold 3 items!
My experience was good until the one thing they state from beginning that they don't cut the price quote after they receive the item and they did just that and not a lot of money, $300 on a $8500 Hermes Birkin while not huge it was petty!
The other 2 items under $500 I would give 5 stars!
Once I agreed to accept discounted payment I was paid within 24 hours as promised!

June 18, 2026
myGemma logo

Reply from myGemma

Hi Gina,

We are glad that you had a good overall selling experience. We understand your frustration at the $300 difference between our quote and final offer.

While rare, and we do our very best to avoid this, it was simply down to the fact that the bag was more preloved than the photos submitted suggested. Sometimes this can happen due to angles or lighting. We do apologize for the difference in price, but we have to work off of the photos submitted when providing a price quote.

Thank you for selling to myGemma and we hope to work with you again in future!

- myGemma

Rated 5 out of 5 stars

I was extremely hesitant about selling…

I was extremely hesitant about selling my bag to this company. I trusted the process and was shocked how easy, simple and quick they made it! The same day they received my bag, I received payment. I will not hesitate to use them again!

June 22, 2026
Unprompted review
Rated 5 out of 5 stars

Flawless Experience

From my first inquiry, the follow-up phone call to the payout was seamless. Working with Mark Salinaro was really great and it was very quick and easy from start to finish. Before this, my first experience with MyGemma, I would go to Fashionphile and the process took weeks from start to finish. Going forward I will be starting with MyGemma.

June 4, 2026
Rated 5 out of 5 stars

Extremely professional team

Extremely professional team. Communication was great. Such a great company to work with to sell a Tiffany ring that no longer fit.
I will use them in the future and highly recommend them.

June 10, 2026
Unprompted review
Rated 5 out of 5 stars

Incredible Customer Service

Incredible Customer Service. I have purchased bags from this company and, if I’ve not loved something I purchased, it’s very easy to return. There’s $100 restocking fee which I think is fair. Unlike the RealReal, there’s an opportunity to see if the bag works before I own it. Best customer service of any resale company I work with.

May 29, 2026

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