MyGustoReviews 

97
TrustScore 4.5 out of 5

4.6

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See what reviewers are saying

Rated 5 out of 5 stars

Excellent and varied Italian product range! Very happy to have easily found a slot in the midst of lockdown. Items were delivered on time and were well packaged considering the situation we're in.... See more

Company replied

Rated 5 out of 5 stars

Mygusto was pretty much a random choice while shopping around for a supplier of Italian foods. What a great find this was! They offer a very good range of very reasonably priced products. I bought th... See more

Company replied

Rated 5 out of 5 stars

I also was shopping around for Italian foods and came across MyGusto. On the site were some Sicilian red prawns, they were beyond the best that my family and two older people we are shielding had eate... See more

Company replied

Rated 2 out of 5 stars

Since writing the below the company has refunded my money in full which is to their credit so I have changed the star rating from one to two. However, this was not until an email had been sent t... See more

Company details

  1. Grocery Delivery Service

About MyGusto

Written by the company

MyGusto is the online Italian delicatessen for people who really love cooking and who are passionate about food! Based in UK, we have a warehouse full of fabulous food, ready for next day delivery. At MyGusto you will find the best Italian products and brands making you feel like you were back at home. We deliver your grocery shopping straight to your door, with its own temperature-controlled vans to guarantee the freshness of your products.
..
Our Selective Selection We go looking for our products straight to the source, where they are created. We try them one by one to test their characteristics and quality. Each of our products are chosen because we were particularly impressed with their choice of ingredients, the techniques used in production and the history and honesty of the brands. The choice of the right products comes from a passion for the search of excellence. For this reason we have an intimate knowledge of every single brand that is part of our selection and we are happy to bring them to you. Next Day Delivery/No minimum order We know that being a foodie means loving great tasting food without compromises. That’s why we offer the best products coupled with the best possible service. We are aware of our customers’ needs and we are ready to satisfy them with the most timely and efficient service. We offer same day delivery for the orders made before 2PM, and free delivery service in London when you spend £60 We offer no minimum order and delivery throughout the United Kingdom Good news, when you spend more than £100 you will automatically receive a 10% of discount on your order. SHOP NOW!

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

97 reviews

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4.6

All reviews

(97)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

Very prompt delivery

Very prompt delivery. Good price on the product. Interesting website to which I will return again soon.

February 9, 2021
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Reply from MyGusto

Dear Robert,
It was a pleasure serving you. We really appreciate you taking the time to share your feedback with us.
We hope you'll come and see us again soon!

MyGusto Team

Rated 5 out of 5 stars

Excellent product

Excellent product, really nice and polite customer service. They really knows how to make customer satisfaction. 5 stars with no doubt

February 7, 2021
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Reply from MyGusto

Dear Gloria,
Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences.
We hope you'll visit our website again soon!

MyGusto Team

Rated 5 out of 5 stars

first time shopper

My first experience of shopping with mygusto. Items were individually and carefully packed. Fresh produce arrived amazingly chilled. Delivered very quickly. Prices seemed ok too.

February 6, 2021
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Reply from MyGusto

Dear Pauline,
It was a pleasure serving you. We really appreciate you taking the time to share your feedback with us. We are glad we could meet your expectations.
We hope you'll visit our website again soon!

MyGusto Team

Rated 4 out of 5 stars

All the Italian favourites

I really appreciate the offer on MyGusto as it has the best Italian brands with also some little Sicilian suppliers. The customerservice is good an reactive. The only drawback is the delivery service! Def worth investing in some better packaging rather than shopping paper bags!

February 5, 2021
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Reply from MyGusto

Dear Gaia,
thank you so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. This is incredibly helpful for improving our services.
We hope you'll visit our website again soon!

MyGusto Team

Rated 5 out of 5 stars

As always you are eccellente

As always you are eccellente! Your products are fantastic and your efficiency is admirable! Keep up the good work!

February 4, 2021
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Reply from MyGusto

Dear Silvana,
Thank you for taking the time to share your awesome review with us! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and visit our website again soon.

MyGusto Team

Rated 5 out of 5 stars

Friendly platform, awesome customer service and delicious products

This was my very first order and overall I ejoyed the purchase experience. Your online shop has a considerable variety of mid and high rance products from reputable Italian brands. The virtual paltform is friendly and easy to use. I'm highly satisfied of my order, a gourmet/artisan product that would be difficutl to find in England otherwise. Only minus of the experience, the delivery was bit delayed - shipping out of London is harder to control -, but luckily Cristiana offered prompt and excellent support to check with the carrier and assure me delivery on the next day. Keep up with the good work and appreciate if you find a way to ship also glass and frozen out of London!

February 3, 2021
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Reply from MyGusto

Dear Jacopo,
Thank you for taking the time to share your experience with us, this is incredibly helpful and we are definitely looking to improve our service outside London.
We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, so thanks for your kind words and we hope you'll come and visit our website again soon.

MyGusto Team

Rated 5 out of 5 stars

Great products

Great products! Affordable prices

February 3, 2021
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Reply from MyGusto

Dear Giulia,
It was a pleasure serving you. We really appreciate you taking the time to share your feedback with us.
We hope you'll come and see us again soon!

MyGusto Team

Rated 5 out of 5 stars

Fantastic for Italian essentials

Very fast delivery. Unfortunately, a bottle of detergent broke during the delivery but they were kind enough to send another one free of charge. Will definitely be shopping again for wonderful Italian products.

February 1, 2021
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Reply from MyGusto

Dear Jere,
thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. We also want to thank you for giving us a chance to make things right.

MyGusto Team

Rated 5 out of 5 stars

Slight problem with the order but…

Slight problem with the order but excellent customer support

January 31, 2021
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Reply from MyGusto

Dear TanguyL,
thank you for taking the time to share your experience with us.
At MyGusto we are more than happy to help in order to deliver an outstanding customer experience.
We hope you'll visit our website again soon!

MyGusto Team

Rated 5 out of 5 stars

Great online grocery experience

Good products at reasonable price. Great delivery service, always on time. And really good customer service. Really recommended

January 30, 2021
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Reply from MyGusto

Dear Rocco,
Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences.
We hope you'll visit our website again soon!

MyGusto Team

Rated 5 out of 5 stars

Excellent

Very kind always ready to help!!

January 29, 2021
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Reply from MyGusto

Dear VP,
It was a pleasure serving you. We really appreciate you taking the time to share your feedback with us.
We hope you'll come and visit our website again soon!

MyGusto Team

Rated 5 out of 5 stars

The best online grocery shopping…

The best online grocery shopping experience. Very helpful staff! Good quality products and quick delivery. Love it

January 29, 2021
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Reply from MyGusto

Dear Agnesia,
thanks so much for sharing your experience with us. We want you to feel comfortable sharing your feedback with us.
We hope to see you again soon at MyGusto

MyGusto Team

Rated 5 out of 5 stars

Good online shop

High quality products and fast delivery.
I love the italian food.

January 27, 2021
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Reply from MyGusto

Dear Paola,
It was a pleasure serving you. We really appreciate you taking the time to share your feedback with us. We hope you will visit our website again soon!

MyGusto Team

Rated 5 out of 5 stars

Very happy 😃

Very happy with my food and the delivery guy was very helpful and brought all to my door.

January 26, 2021
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Reply from MyGusto

Dear Giusy,
It was a pleasure serving you. We really appreciate you taking the time to share your feedback with us. We are glad we could meet your expectations.
We hope you'll visit our website again soon!

MyGusto Team

Rated 5 out of 5 stars

Great service and quality produce!

Great service and quality produce! Very reliable, their frozen bread selection saved my household during lockdown. Have been using the service since March last year and would recommend to everyone!

January 25, 2021
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Reply from MyGusto

Dear Magda,
Thanks for leaving us such a lovely review. We are thrilled that you loved your experience.
We put customer experience and satisfaction as our priority, so thanks for your kind words and we look forward to seeing you again.

MyGusto Team

Rated 5 out of 5 stars

Excellent products and great customer service

My Gusto has an excellent range of high quality products. Their customer customer service staff are extremely helpful. The delivery service is very good and reliable.

January 25, 2021
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Reply from MyGusto

Dear A. Clarke,
Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences.
We hope you'll visit our website again soon!

MyGusto Team

Rated 5 out of 5 stars

Fantastic service

I'm a happy customer!

January 25, 2021
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Reply from MyGusto

Dear Andrew,
thank you for taking the time to share you feedback with us.
Our aim at MyGusto is certainly to make our customers satisfied and come back to us :)
We hope you'll visit our website again soon!

MyGusto Team

Rated 5 out of 5 stars
MyGusto logo

Reply from MyGusto

Dear Raty,
thanks so much for your review. This is incredibly helpful to help our business improving day by day.
We hope you'll visit our website again soon!

MyGusto Team

Rated 5 out of 5 stars

All good, as usual

Delivery was on time and very efficient. All items as described. Most recommended.

January 25, 2021
MyGusto logo

Reply from MyGusto

Dear D. Bonetti,
Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences.
We hope you'll visit our website again soon!

MyGusto Team

Rated 5 out of 5 stars

Order was placed on time.…

Order was placed without needing to book a slot and it was delivered on time. Very satisfied. Thank you.

January 24, 2021
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Reply from MyGusto

Dear Antonio,
It was a pleasure serving you. We really appreciate you taking the time to share your feedback with us.
We hope you'll come and see us again soon!

MyGusto Team

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