MyGustoReviews 

97
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Excellent and varied Italian product range! Very happy to have easily found a slot in the midst of lockdown. Items were delivered on time and were well packaged considering the situation we're in.... See more

Company replied

Rated 5 out of 5 stars

Mygusto was pretty much a random choice while shopping around for a supplier of Italian foods. What a great find this was! They offer a very good range of very reasonably priced products. I bought th... See more

Company replied

Rated 5 out of 5 stars

I also was shopping around for Italian foods and came across MyGusto. On the site were some Sicilian red prawns, they were beyond the best that my family and two older people we are shielding had eate... See more

Company replied

Rated 2 out of 5 stars

Since writing the below the company has refunded my money in full which is to their credit so I have changed the star rating from one to two. However, this was not until an email had been sent t... See more

Company details

  1. Grocery Delivery Service

About MyGusto

Written by the company

MyGusto is the online Italian delicatessen for people who really love cooking and who are passionate about food! Based in UK, we have a warehouse full of fabulous food, ready for next day delivery. At MyGusto you will find the best Italian products and brands making you feel like you were back at home. We deliver your grocery shopping straight to your door, with its own temperature-controlled vans to guarantee the freshness of your products.
..
Our Selective Selection We go looking for our products straight to the source, where they are created. We try them one by one to test their characteristics and quality. Each of our products are chosen because we were particularly impressed with their choice of ingredients, the techniques used in production and the history and honesty of the brands. The choice of the right products comes from a passion for the search of excellence. For this reason we have an intimate knowledge of every single brand that is part of our selection and we are happy to bring them to you. Next Day Delivery/No minimum order We know that being a foodie means loving great tasting food without compromises. That’s why we offer the best products coupled with the best possible service. We are aware of our customers’ needs and we are ready to satisfy them with the most timely and efficient service. We offer same day delivery for the orders made before 2PM, and free delivery service in London when you spend £60 We offer no minimum order and delivery throughout the United Kingdom Good news, when you spend more than £100 you will automatically receive a 10% of discount on your order. SHOP NOW!

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

97 reviews

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1-star

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4.6

All reviews

(97)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

Very helpful.

Website easy to navigate, order processed quickly and delivery managed quicker than expected. Online chat assistance prompt, courteous and helpful. Thank you.

May 8, 2020
Unprompted review
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Reply from MyGusto

Dear Pete,
Thank you so much for your positive feedback and for taking the time to post this review.
It's our customers that allow us to constantly improve the way we do business. We are so glad you're happy with the website we designed for you.
We look forward to serving you again.

MyGusto Team

Rated 5 out of 5 stars

Always top!

Always top!
Best site and best customer service.
Cristina always answer pronto your email and goes lengths to help you.

Nick

May 6, 2020
Unprompted review
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Reply from MyGusto

Dear Nicola,
thanks for taking the time to share your thoughts and feedback with us.
We hope you'll come and visit our website again soon!

MyGusto Team

Rated 4 out of 5 stars

Nice range of products

Nice range of products. Easy To use website. Fair prices for genuine quality Italian foods. Some items were out of stock but I was quickly informed & advised I’d be refunded the cost. Very quick delivery within 36 hours.

May 5, 2020
Unprompted review
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Reply from MyGusto

Dear Eileen,
Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences.
We are happy you're pleased with the results and that we were able to help.
We hope you will visit our website again soon!

MyGusto Team

Rated 3 out of 5 stars

Missing products

Missing products, not been advised just been re-invoiced ... some bread products seems frozen

May 5, 2020
Unprompted review
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Reply from MyGusto

Hi there,

We're so sorry to hear of this experience, we want to make this right. One of our Customer Experience Team will be in touch to discuss this further.

We completely understand your frustration, particularly given the circumstances.

Best Wishes,

MyGusto

Rated 5 out of 5 stars

I also was shopping around for Italian…

I also was shopping around for Italian foods and came across MyGusto. On the site were some Sicilian red prawns, they were beyond the best that my family and two older people we are shielding had eaten ever! Not least everything arrived much quicker than expected and it was delicious. The service and chat functions on the website, are professional and the dedication of the staff shows. Im giving a shout out to Cristiana!

May 4, 2020
Unprompted review
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Reply from MyGusto

Dear Yvonne,
It was a pleasure serving you. We really appreciate you taking the time to share your feedback with us.
We are glad we could meet your expectations.
We hope you will visit our website again soon as we are going to expand our products range .

MyGusto Team

Rated 5 out of 5 stars

Great find, highly recommended

Mygusto was pretty much a random choice while shopping around for a supplier of Italian foods. What a great find this was! They offer a very good range of very reasonably priced products. I bought the usual brands but also tried some of the fresh sausages and they were divine. Delivery was very quick with excellent communication throughout. The whole process was smooth from start to finish. Highly recommended.

May 2, 2020
Unprompted review
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Reply from MyGusto

Dear Graziana,
It was a pleasure serving you. We really appreciate you taking the time to share your feedback with us.
We are glad we could meet your expectations!
We hope you will visit our website again soon as we are going to expand our products range .

MyGusto Team

Rated 5 out of 5 stars

Amazing customer service and quality of products!!

we received all the items requested in 3/4 days, amazing customer service, easy to contact and great in communicating with customers. Prices are great too, we could find Italian products that were unavailable basically everywhere!
I will surely order again!

April 14, 2020
Unprompted review
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Reply from MyGusto

Dear Valentina,
It was a pleasure serving you. We really appreciate you taking the time to share your feedback with us.
We are glad we could meet your expectations.
We hope you will visit our website again soon as we we are going to expand our products range .

MyGusto Team

Rated 5 out of 5 stars

Best customer experience ever

Best customer experience ever!
Excellent service and food.

April 9, 2020
Unprompted review
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Reply from MyGusto

Dear Alexandrina,
Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences.
We hope you will visit our website again soon!

MyGusto Team

Rated 5 out of 5 stars

Satisfied customer.

Excellent service!

April 9, 2020
Unprompted review
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Reply from MyGusto

Dear Saragh,
thanks for taking the time to share your thoughts and feedback with us.
We hope you will visit our website again soon!

MyGusto Team

Rated 5 out of 5 stars

Amazing service

Amazing service, reccomended!!

April 8, 2020
Unprompted review
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Reply from MyGusto

Dear Anna,
It was a pleasure serving you. We really appreciate you taking the time to share your feedback with us.
We hope you will visit our website again soon!

MyGusto Team

Rated 5 out of 5 stars

Amazing food

Amazing food, great service! Highly recommended

April 8, 2020
Unprompted review
MyGusto logo

Reply from MyGusto

Dear David,
It was a pleasure serving you. We really appreciate you taking the time to share your feedback with us.
We hope you will visit our website again soon!

MyGusto Team

Rated 5 out of 5 stars

Excellent food

Nice food, great staff 👍🏻 Absolutely recommended .

April 8, 2020
Unprompted review
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Reply from MyGusto

Dear Michele,
thanks for taking the time to share your thoughts and feedback with us.
We hope you will visit our website again soon!

MyGusto Team

Rated 5 out of 5 stars

The food was great

The food was great, the delivery on time. To be honest, the best way to get great food at a fair price during this difficult time!

April 8, 2020
Unprompted review
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Reply from MyGusto

Dear Lorenzo,
We are happy to hear you had a positive experience at MyGusto! We value your input and encourage you to let us know more details about your experience with us.
We hope you will visit our website again soon!

MyGusto Team

Rated 5 out of 5 stars

Excellent customer service and very…

Excellent customer service and very helpful. Highly recommended MyGusto delivery.

Thanks very much, MyGusto team

April 8, 2020
Unprompted review
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Reply from MyGusto

Dear Sanzida,
Thank you for taking the time to share your feedback. We really appreciate it. We hope you will visit our website again soon! Please let us know about your future experiences.

MyGusto

Rated 5 out of 5 stars

I would definitely recommend it to a friend

I can describe my first order with Mygusto as a very positive experience, great, fast and professional service, everyone from Alessandro to Pedro have been very helpful, thank you guys i will definitely order from you again soon, Federica

April 7, 2020
Unprompted review
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Reply from MyGusto

Dear Federica,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, so thanks for your kind words and we look forward to seeing you again.

MyGusto Team

Rated 5 out of 5 stars

Very good company.

Very good company.. many thanks to Alessandro. GREAT✌

April 7, 2020
Unprompted review
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Reply from MyGusto

Dear Massimiliano,
Thanks for leaving a review, and mentioning one of our team member! He is always going above and beyond.
We hope you will visit our website again soon!

MyGusto Team

Rated 5 out of 5 stars

Excellent service and great customer support

Excellent service, with fast delivery, good quality items, and good customer support. In my order they forgot to include two items (out of a long list of things I bought), but when I got in touch they replied immediately and refunded me the missing items. Overall very happy and would buy from them again!

April 7, 2020
Unprompted review
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Reply from MyGusto

Dear Alessandro,
Thanks so much for your thoughtful and detailed review. This is incredibly helpful.
Thank you again for taking the time to share your experience with us. We're grateful for customers like you.
We hope you will visit our website again soon!

MyGusto Team

Rated 5 out of 5 stars

Recommend!

Excellent service and great variety of Italian products.

April 7, 2020
Unprompted review
MyGusto logo

Reply from MyGusto

Dear Katy,
Thank you for taking the time to share your feedback. We really appreciate it. We hope you will visit our website again soon! Please let us know about your future experiences.
We hope you will visit our website again soon!

MyGusto Team

Rated 5 out of 5 stars

Great variety of Italian food/…

Great variety of Italian food/ products. Very good service. Highly recommend!

April 7, 2020
Unprompted review
MyGusto logo

Reply from MyGusto

Dear Denise,
It was a pleasure serving you. We really appreciate you taking the time to share your feedback with us.
We are glad we could meet your expectations!
We hope you will visit our website again soon as we we are going to expand our products range .

MyGusto Team

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