I originally posted a bad review of this product. I was mistaken about the price advertised. I received an email from the CEO of the company in which the bundle deal was broken down. I am glad the... See more
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I canceled my subscription and services on April 25, 2026 and I have just been charged out of my account from your company. And yet you withdrew $116.70. now I go to the Better Business Bureau because... See more
Company replied
Recently I purchased the product Total Relief for my restless legs. This must be the best thing I have ever bought. I had been using Sifrol tablets and partially effective treatments to get a good nig... See more
I purchased the cream for constant hip and foot pain .I tried cream and within a few days I noticed I was sleeping better without the constant waking to foot pain and hip burning .Long car rides ofte... See more
Company replied
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3.8
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447 reviews
Replied to 96% of negative reviews
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Not the product advertised, charged excessively and placed in a subscription
I ordered 1 jar of magnesium nerve cream and was charged for 3 and placed into a subscription I did not request or was even aware of. It appears one has to opt out or automatically get enrolled and the way to opt out is quite "hidden". I received the 3 jars today and they are NOT the product you advertise. These jars have nothing on them indicating they are for nerve pain--false advertising or "bait and switch" at a minimum. I had received this same fake product from Amazon but thought I would get the advertised NERVE cream if I ordered directly from Hi Relief but NO I did not.
I want a refund to my credit card for all payments and to be removed from any subscription you entered me into. I will be following up with my credit card company and the Better Business Bureau. If you have another way to resolve this, please do so.
UPDATE to original review: My concerns as expressed in my earlier review have been well addressed by "Aga" and I am expecting a refund and cancellation of the subscription. The resolution was very prompt and inclusive of my concerns. Other companies should offer the same quality of response!
April 29, 2026
Unprompted review
Reply from MyHiRelief
Hi Linda,
We’re really sorry to hear about your experience—this is absolutely not the kind of impression we want to leave. I want to reassure you that I can absolutely take care of that for you. First, please allow me to clarify that you made your first order on March 20, 2026, and the subscription option was selected at checkout to provide customers with the deepest discount and member pricing, which automatically generates a new order every month.
On April 7, there's an order for the 3 jars of cream. Please note that all orders are placed directly through our secure online system; we do not manually create or place orders on behalf of customers. Every purchase requires the information to be entered and confirmed during checkout. That said, we completely understand how this option can sometimes be overlooked.
Regarding the difference, I can confirm that you received the correct Total Relief Cream.
Total Relief is formulated to provide fast-acting support and help address:
Arthritis-related knee discomfort
Nerve discomfort (burning, tingling, or numbness)
Muscle and joint relaxation
Improved circulation in targeted areas, such as the knees
Please rest assured that any updates were carefully developed with customer comfort, safety, and performance in mind.
Our support team has already reached out via email to provide assistance and ensure your concerns are addressed. Please reply directly to that email so we can assist you promptly and work toward a fair resolution. We want to ensure your concerns are fully addressed.
We truly appreciate you bringing this to our attention and the opportunity to make this right.
This is my 2nd time Cancelling the…
This is my 2nd time Cancelling the cream. Relief and I was shocked when I’m sent âne-mail that another one was on its way. But Misty came to my rescue. She worked Magic with her computer and now it’s been Cancelled and no further Charges. Thank you Misty plus your promptness in this matter to help me. Enjoy your day
May 1, 2026
Unprompted review
Reply from MyHiRelief
Hi Gayleann,
Thank you so much for your 5-star review! 🌟
We’re really glad to hear that Misty was able to step in and resolve everything for you quickly. It’s great to know the subscription has now been fully canceled and that no further charges will occur.
We truly appreciate your kind words about her promptness and support—we’ll be sure to pass that along! 😊
If you ever need anything in the future, we’re always here to help.
Warm regards,
Aga
Hi Relief Team
As Advertised
As advertised, the product works for me. I have trouble falling asleep with my feet and legs numb and painful.So I just rub a little on and within twenty minutes, I'm asleep. The staff in the office was very cooperative to at letting me order as needed. It's been a good experience!
April 19, 2026
Unprompted review
Reply from MyHiRelief
Hi Martha,
Thank you so much for your review! 🌟
We’re truly glad to hear the product is working well for you and helping bring comfort, especially when it comes to getting better rest—that means a lot to us. 😊
It’s also great to know our team was able to support you with flexible ordering options. We always want to make the experience as smooth and convenient as possible.
We really appreciate you sharing your experience, and we’re always here if you need anything!
Warm regards,
Aga
Hi Relief Team
The product is superior
The product is superior. A lot of thought went into it. We will continue to suggest it to our friends.
May 1, 2026
Unprompted review
Reply from MyHiRelief
Hi James,
Thank you so much for your review! 🌟
We’re thrilled to hear that you find the product superior and that it’s made such a positive impression. It means a lot to us that you’re recommending it to your friends—that kind of support truly means everything. 😊
We really appreciate you taking the time to share your experience, and we’re always here if you need anything!
Warm regards,
Aga
Hi Relief Team
Super service
This product wasn't quite right for me, and you made it so easy to cancel my subscription. Your very prompt, courteous, and generous assistance were deeply appreciated. Thank you!
April 26, 2026
Unprompted review
Reply from MyHiRelief
Hi Asher,
Thank you so much for your review! 🌟
While we’re sorry to hear the product wasn’t quite the right fit for you, we’re really glad our team was able to make the cancellation process easy and support you promptly and courteously—that truly means a lot to us.
We appreciate your kind words and your experience with our service. If you ever need anything in the future, we’re always here to help! 😊
Warm regards,
Aga
Hi Relief Team
I ordered one jar of your Total Relief…
I ordered one jar of your Total Relief Cream costing only 47.00. You charged me over 127.00. That is extortion. I disputed that. Correct that on my cards immediately, understand or I will put it out there all over Facebook how you scam people with videos to buy your products. I didn't order no magnesium pills or foot massagers. So once again correct your mistake on my cards immediately. No joke.
April 30, 2026
Unprompted review
Reply from MyHiRelief
Hi Veronica,
I’m truly sorry for your experience—I completely understand how upsetting it is to see a charge that doesn’t match what you intended to purchase.
To clarify, any additional items such as bundles or add-ons (like supplements or accessories) are optional and shown during checkout. That said, we recognize that the experience can sometimes be overwhelming, and I sincerely apologize if this led to confusion or an unintended order.
Please rest assured that we take this very seriously and want to resolve it properly for you.
We can't seem to locate your information in our system and need it to assist you further. Kindly email me directly at aga@nw-project.com with your order details, and I will personally:
Review the full breakdown of your $127 charge
Identify and remove any unintended items
Arrange a refund for anything you did not wish to purchase
Ensure no subscription or further charges are active
We’re committed to resolving this quickly and fairly, and I’m here to make sure this is handled without further frustration.
--
08 May, 2026
Hi Veronica,
We're still waiting to hear back from you with your order details. We can't seem to locate your information in our system and need it to assist you further.
Please provide your order number or any other details you have (like the email address used for the order). You can send this information directly to me at aga@nw-project.com. I will personally assist you on this.
We're ready to help as soon as we have that!
Warm regards,
Aga
Hi Relief Team
Don’t order twice if declined
I tried ordering and told me it was declined. So I did it again. Now I have two orders coming but at different pricing exact same thing. By the time it was noticed with the company too late to stop it. Customer service was very professional with their response and gave me a refund on both orders. Just don’t try again for a few days to make sure it didn’t or did go through. I only received one confirmation for the second one. Just longer before I have to order.
April 26, 2026
Unprompted review
Reply from MyHiRelief
Hi Monica,
Thank you for your review! 🌟
We’re glad to hear that our team was able to assist you professionally and resolve the duplicate order with a refund—that’s exactly what we aim for.
We also appreciate you sharing your experience and advice. Situations like this can happen if a payment appears declined but later goes through, and your insight will definitely help other customers avoid the same issue.
If you ever need anything in the future, we’re always here to help! 😊
Warm regards,
Aga
Hi Relief Team
I placed an order on 4-14-2026 and I…
I placed an order on 4-14-2026 and I got a thank you for order. Then nothing else .I have not got no email saying your order is on its way or any thing I did get a email today saying we held a free jar for you that expires today I went to link and it wanted pe to pay 9.99 for it.i pages over 300 dollars for nothing. Very unhappy with service. Randall mauldin
April 30, 2026
Unprompted review
Reply from MyHiRelief
Hi Randall,
I’m truly sorry for the confusion and frustration caused by the lack of visible updates on your order. I completely understand how concerning this must feel, especially after placing your order and not seeing clear progress right away.
I’d like to confirm that your order has already been shipped out and is currently in transit. A tracking link was sent to the email address associated with your order, which will allow you to follow the delivery progress. Please also check your spam or junk folder in case it was filtered there.
Our support team has already reached out via email to provide assistance and ensure your concerns are addressed. Please reply directly to that email so we can assist you promptly and work toward a fair resolution. We want to ensure your concerns are fully addressed.
We truly appreciate your patience and are here to support you until your order arrives.
--
09 May, 2026
Hi Randall,
We're still waiting to hear back from you. We're ready to help as soon as you respond to us.
Warm regards,
Aga
Hi Relief Team
So cooling and soothing!
It seems it took awhile to get here, but maybe I was just anxious. I received my 6 jars yesterday and immediately gave one jar to a friend. When I tried one last night, I found the cream to be cooling and soothing. I will be ordering more later. Thank you!!!
April 29, 2026
Unprompted review
Reply from MyHiRelief
Hi Darlene,
Thank you so much for your review! 🌟
We’re so happy to hear that you found the cream cooling and soothing—that’s exactly what we hope our customers experience. It’s also wonderful that you’ve already shared it with a friend! 😊
We appreciate your patience with the delivery time, and we’re always working to improve shipping speeds to make the experience even better.
We truly appreciate your support and look forward to serving you again!
Warm regards,
Aga
Hi Relief Team
I ordered the product it came pretty…
I ordered the product it came pretty fast. I didn’t realize it was a subscription until the second order was on its way. I had emailed them they have taken care of it. Most of the people I gave it to have gotten some relief which is awesome.
April 24, 2026
Unprompted review
Reply from MyHiRelief
Hi Sandy,
Thank you so much for your review! 🌟
We’re really glad to hear your order arrived quickly and that our team was able to resolve the subscription concern for you—that’s exactly the experience we aim to provide.
It’s also wonderful to know that you and others you shared it with have experienced relief—that truly means a lot to us! 😊
If you ever need anything or have any questions in the future, we’re always here to help.
Warm regards,
Aga
Hi Relief Team
Great customer service with prompt…
Great customer service with prompt responses and listening to make sure they address my problem accurately. Communication was direct and quick.
April 27, 2026
Unprompted review
Reply from MyHiRelief
Hi Joyful,
Thank you so much for your review! 🌟
We’re really glad to hear that you felt heard and supported, and that our team was able to respond promptly and address your concern accurately. Clear and direct communication is exactly what we strive for.
We truly appreciate your feedback, and if you ever need anything in the future, we’re always here to help! 😊
Warm regards,
Aga
Hi Relief Team
False advertisinug
Firstly the price did not indicate US$ and when I realised this I cancelled my order no more than 1 hour later and they said sorry it has already been shipped which would have been impossible. Eventually they cancelled my order BUT still sent the goods which is going to be refunded and I have to return it. Also I dot not recall anywhere where it said I signed up for a subscription. False advertising
April 20, 2026
Unprompted review
Reply from MyHiRelief
Hi Colleen,
I’m truly sorry about your experience—I completely understand how frustrating this must have been, especially with the confusion around pricing, the timing of the cancellation, and receiving the product after requesting cancellation.
To clarify, all pricing is processed in USD as a US-based company, and this is typically indicated during checkout, though we understand how this can sometimes be missed and lead to unexpected totals depending on your bank’s conversion.
Regarding the shipment, as per our policy, once an order has been placed, we are unable to accommodate cancellation requests due to swift order processing. This helps us prepare your order accurately, keep track of inventory, and process payment correctly, ensuring it reaches you safely and on time without errors or delays.
Additionally, any subscription or recurring order should only proceed if clearly selected, and we regret any confusion caused around this. Please note that all orders are placed directly through our secure online system, meaning we do not manually create or place orders on your behalf. You are required to enter and confirm all necessary information during checkout. That said, we completely understand how this option can sometimes be overlooked.
--
08 May, 2026
Hi Colleen,
We're still waiting to hear back from you.
Our support team has already reached out via email to provide assistance and ensure your concerns are addressed. Please reply directly to that email so we can assist you promptly and work toward a fair resolution. We want to ensure your concerns are fully addressed. You can also send an email directly to me at aga@nw-project.com. I will personally assist you on this.
We're ready to help as soon as we have that!
Best regards,
Aga
Hi Relief Team
The product is wonderful but it takes…
The product is wonderful but it takes an awful long time to get your second batch. Although I understand you have a lot of product to get out. I am a very patient person.
April 29, 2026
Unprompted review
Reply from MyHiRelief
Hi Donna,
Thank you so much for your review! 🌟
We’re thrilled to hear that you’re loving the product—that truly means a lot to us. 😊
We also appreciate your patience and your honest feedback regarding the timing of your second shipment. We understand how important timely delivery is. Your order is already in transit, and we hope it reaches you very soon.
If you ever need help checking on your delivery or anything else, feel free to reach out—we’re always here to help!
Warm regards,
Aga
Hi Relief Team
Honestly it’s a mixed bag
Honestly, I was shocked and disappointed at how small the jars are; in some of their ads the jars look huge (I bought mine on an Oakever game ad). I checked the website and couldn’t find for any mention of ozs or mls, which would have been more transparent. That being said, I like the ingredients listed and am pleased with the smell but not the warming sensation. I’m willing to try this product and hope it delivers on its “intentions”. Sign me undecided.
April 29, 2026
Unprompted review
Reply from MyHiRelief
Hi Mary,
Thank you for your honest feedback—we truly appreciate you taking the time to share your experience.
We’re sorry to hear that the product size did not meet your expectations. Transparency is very important to us, and your feedback regarding clearer visibility of measurements (4oz) is noted and will be shared with our team for improvement.
We’re glad to hear you like the ingredients and scent, and we hope that with continued use, the product delivers the results you’re looking for. Everyone’s experience can vary, especially with sensation and effectiveness.
We’re sorry for the inconvenience and would like to make this right. We’d be happy to offer discount or compensation for the issue you experienced. Our goal is to help, regardless of your feedback.
Please provide your order number or any other details you have (like the email address used for the order). You can send this information directly to me at aga@nw-project.com.
We appreciate you bringing this to our attention and are committed to resolving this properly.
Warm regards,
Aga
Hi Relief Team
Great customer service
I was very impressed with the quick and helpful reply to my email when I had questions about their website. The customer service representative was so nice and helpful and went above and beyond to make sure that I was satisfied. I really love the product Total relief.
April 27, 2026
Unprompted review
Reply from MyHiRelief
Hi Jane,
Thank you so much for your 5-star review! 🌟
We’re thrilled to hear that you had such a positive experience with our customer service team and that your questions were handled quickly and thoughtfully. Going above and beyond for our customers is exactly what we strive for.
It’s also wonderful to know that you love the product—that truly means a lot to us! 😊
If you ever need anything in the future, we’re always here to help.
Warm regards,
Aga
Hi Relief Team
Resolved
The team and CEO at HiRelief were professional and understanding about the misunderstanding concerning my “subscription” and this matter has been well resolved.
Thank you for your time and patience in handling
April 29, 2026
Unprompted review
Reply from MyHiRelief
Hi Rachel,
I’m truly sorry about your experience—I completely understand how frustrating this must be, especially with multiple unexpected charges, a delayed delivery, and not receiving the support you expected.
Please rest assured that we take this very seriously. Situations involving multiple charges and refund requests require immediate attention, and we are committed to resolving this properly.
We can't seem to locate your information in our system and need it to assist you further. Please email me directly at aga@nw-project.com with your order details, and I will personally:
Ensure your subscription is fully canceled and no further charges occur
Review all March and April charges for accuracy
Process and confirm your refund request under the guarantee, where applicable
Provide a clear update and timeline
We are committed to handling this fairly and restoring your trust through proper resolution.
Warm regards,
Aga
Hi Relief Team
They Charge Twice But Will Give Back If You Ask
Be Aware that your payment info will get charged a 2nd time on the next month although you didn’t ask. It’s hard to tell where that button was, as they force you to watch a 30min video in order to get your order details. They will give your money back immediately if you ask but it’s still an inconvenience. The product smells nice, I’m sure it’s healthy but didn’t see much of a difference for pain management
April 25, 2026
Unprompted review
Reply from MyHiRelief
Hi Bridgette,
I’m truly sorry for your experience—I completely understand how frustrating and disappointing it is to be charged again when you only intended to make a one-time purchase.
I want to reassure you that I can absolutely take care of that for you. First, please allow me to clarify that the subscription option is selected at checkout to provide customers with the deepest discount and member pricing which automatically generates a new order every month.. All orders are placed directly through our secure online system; we do not manually create or place orders on behalf of customers. Every purchase requires the information to be entered and confirmed during checkout. That said, we completely understand how this option can sometimes be overlooked.
Our support team has already reached out via email to provide assistance and ensure your concerns are addressed. Please reply directly to that email so we can assist you promptly and work toward a fair resolution. We want to ensure your concerns are fully addressed.
We truly appreciate you bringing this to our attention and the opportunity to make this right.
Best regards,
Aga
Hi Relief Team
Stay away from this company
Stay away from this company! I ordered 6 jars and it was supposed to have been buy 3 get 3 free. They more than double charged me and then about 25 days later charged me again. So I was charged $188.86 two times for 6 jars and said I signed up for auto shipment but they never sent a second shipment. Have emailed for over a month and still have not credited my account for the double charged. Bogus company with crappy customer service. Product has not helped either!
March 3, 2026
Unprompted review
Reply from MyHiRelief
Hi Debbie,
I’m truly sorry for your experience—I completely understand how frustrating and concerning this must be. I completely understand how that could seem confusing.
I want to clarify exactly how this subscription and promotion works.
The “Buy 3, Get 3 Free” offer is based on the total bundle price.
Here’s the breakdown.
· Regular price per jar: $68
· Bundle: 6 jars for 188.68 total, including tax
· Effective price per jar: $29.95
This means that the $29.95 per jar reflects the discounted cost when spread across the entire bundle. When you take advantage of the Buy 3, Get 3 offer, it’s essentially structured so the discount is applied to the full bundle, which is why checkout shows a single total of $188.68 rather than $68 x 3 for 3 jars.
There’s no extra charge or hidden charge —you’re getting 6 jars at less than half the original price, which is the actual benefit of the promotion.
Regarding the subscription, I can confirm that the subscription option is selected at checkout to provide customers with the deepest discount and member pricing which automatically generates a new order every month. All orders are placed directly through our secure online system; we do not manually create or place orders on behalf of customers. Every purchase requires the information to be entered and confirmed during checkout. That said, we completely understand how this option can sometimes be overlooked.
Our support team has already reached out via email to provide assistance and ensure your concerns are addressed. Please reply directly to that email so we can assist you promptly and work toward a fair resolution. We want to ensure your concerns are fully addressed.
We truly appreciate you bringing this to our attention and the opportunity to make this right.
Best regards,
Aga
Hi Relief Team
My order
The problem was corrected they seemed to be sincere with apology. I am still waiting on the order it’s in the mail on the way
April 27, 2026
Unprompted review
Reply from MyHiRelief
Hi Beatrice,
Thank you for your review! 🌟
We’re glad to hear the issue was resolved and that our team’s apology felt sincere—that truly matters to us.
Your order is on its way, and we hope it arrives smoothly. Once you’ve had a chance to receive and try it, we’d love to hear your thoughts! 😊
If there’s anything else you need in the meantime, feel free to reach out—we’re always here to help.
Warm regards,
Aga
Hi Relief Team
This company has major issues with delivery but the product is excellent. They did resolve my complaint by refunding the purchase price.
I ordered product 18 days ago & inspite of reassurances that it has shipped, I am still waiting.
Finally received order after 25 days. HiRelief did refund my payment & told me to keep the product. The jars are only 2oz which is much smaller than depicted. The product is wonderful but the hassle of receiving it isn't worth it. If you're feeling lucky or don't mind waiting weeks for your order, go ahead!! It's really a shame that shipping is such an issue as the product is exceptional.
April 8, 2026
Unprompted review
Reply from MyHiRelief
Hi Gerald,
I’m truly sorry for your experience—I completely understand how frustrating it is to be told your order has shipped and still not receive it.
We want to reassure you that we are not a scam, and this is not the experience we aim to provide. I sincerely apologize for the confusion and delay.
We always strive to give our customers the best experience possible, but sometimes things are out of our control, especially when it comes to carrier-related issues.
Our support team has already reached out via email to provide assistance and ensure your concerns are addressed. Please reply directly to that email so we can assist you promptly and work toward a fair resolution. We want to ensure your concerns are fully addressed.
We truly appreciate you bringing this to our attention and the opportunity to make this right.
Best regards,
Aga
Hi Relief Team
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