Buy one, get one free means just that. They try to spin a different story, but it all boils down to deceptive advertising. They charged me $110 for 3 jars, when an individual jar was $39, and they... See more
Company replied
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See what reviewers are saying
We originally ordered one jar of Total Relief to try it out. We loved how it worked for us so much we ordered 6 more jars. Both my husband and myself are getting great relief from the pain in our back... See more
Company replied
I originally posted a bad review of this product. I was mistaken about the price advertised. I received an email from the CEO of the company in which the bundle deal was broken down. I am glad the... See more
Company replied
Recently I purchased the product Total Relief for my restless legs. This must be the best thing I have ever bought. I had been using Sifrol tablets and partially effective treatments to get a good nig... See more
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3.7
Average
468 reviews
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good product
The product works. I placed my original order and didn’t realize that when I thought I was making another order as a 1 time purchase it apparently sent my subscription out and I thought my subscription would be charged every 90 days instead of 28 days. It is an excellent product .
April 27, 2026
Unprompted review
Reply from MyHiRelief
Hi Leslie,
Thank you so much for your review! 🌟
We’re really glad to hear that you find the product excellent and that it’s working well for you—that means a lot to us.
We also appreciate your feedback regarding the subscription timing, and we understand how this can sometimes be confusing. Your input is very helpful as we continue improving clarity in our ordering process.
If you ever need anything or want help adjusting your subscription preferences, we’re always here to support you! 😊
Warm regards,
Aga
Hi Relief Team
I ordered 3 jars of their Total Relief…
I ordered 3 jars of their Total Relief product. Not too long after, I was notified that my second batch was getting ready to ship. I quickly notified them that I'd only made a one-time order so not to ship it. Have been talking with Katherine since then. She apologized for the mixup and offered me options on how to proceed. She treated me very well and was courteous and kind. Good group there!
April 17, 2026
Unprompted review
Reply from MyHiRelief
Hi Randy,
Thank you so much for your 5-star review! 🌟
We’re really glad to hear that Katherine was able to support you so well and resolve the issue smoothly. It’s great to know you felt treated with care and courtesy throughout the process—that’s exactly what we aim for.
We truly appreciate your feedback, and if you ever need anything in the future, we’re always here to help! 😊
Warm regards,
Aga
Hi Relief Team
Positive response
Initially I was frustrated with the website and length of time it took. I voiced this in an email and received very positive responses. I’m looking forward to receiving the product and will send my thoughts as well.
April 23, 2026
Unprompted review
Reply from MyHiRelief
Hi Genevieve,
Thank you for your review! 🌟
We really appreciate your honest feedback. We understand how frustrating the website experience can feel at times, and your input helps us continue improving it.
We’re glad to hear our team was able to respond positively and support you—that means a lot to us. We’re excited for you to receive your order and would love to hear your thoughts once you’ve had a chance to try it! 😊
Warm regards,
Aga
Hi Relief Team
Great company and staff
Both Daryl and Andrea were very helpful
Going forward I am able to order as one time purchases
April 24, 2026
Unprompted review
Reply from MyHiRelief
Hi Joanne,
Thank you so much for your review! 🌟
We’re really glad to hear that Daryl and Andrea were able to assist you and provide helpful support—that means a lot to us.
It’s also great to know that your ordering preference has been clarified and you can now proceed with one-time purchases going forward. We appreciate you taking the time to share your experience. 😊
If you ever need anything else, we’re always here to help!
Warm regards,
Aga
Hi Relief Team
Reply from MyHiRelief
Hi Marizel,
Thank you so much for your review! 🌟
We’re really glad to hear you found our response quick and efficient—that’s exactly what we strive for.
We truly appreciate your feedback, and we’re always here if you need anything in the future! 😊
Warm regards,
Aga
Hi Relief Team
Replyed to my email when said they…
Replyed to my email when said they would great service, very helpful
April 24, 2026
Unprompted review
Reply from MyHiRelief
Hi Iain,
Thank you so much for your review! 🌟
We’re really glad to hear our team responded within the promised timeframe and that you found the support helpful—that’s exactly what we aim for.
We truly appreciate your feedback, and we’re always here if you need anything in the future! 😊
Warm regards,
Aga
Hi Relief Team
Reply from MyHiRelief
Hi Anabella,
Thank you for your review! 🌟
We’re really glad to hear you had a great experience with our service—it means a lot to us.
If there’s ever anything we can do to make your experience even better, don’t hesitate to reach out. We’re always here to help! 😊
Warm regards,
Aga
Hi Relief Team
Incorrect Order…
Received bank notification of payment due for an order I did not place. Reviewed with Rosalei and resolved quickly and amicably.
April 22, 2026
Unprompted review
Reply from MyHiRelief
Hi Philip,
Thank you so much for your 5-star review! 🌟
We’re really glad to hear that Rosalei was able to quickly review and resolve the issue for you. It’s great to know everything was handled smoothly and amicably.
We truly appreciate your feedback, and if you ever need anything in the future, we’re always here to help! 😊
Warm regards,
Aga
Hi Relief Team
EXCELLENT CUSTOMER SERVICE!
I received an immediate response, in addition to letting me know when I would receive my order! I didn't even ask for that! This is true customer service!
April 4, 2026
Unprompted review
Reply from MyHiRelief
Hi Lourdes,
Thank you so much for your review! 🌟
We’re delighted to hear that you had such a positive experience with our team. Providing prompt responses and keeping you informed—especially proactively—is exactly the level of service we strive for.
We truly appreciate your kind words, and if you ever need anything else, we’re always here to help! 😊
Warm regards,
Aga
Hi Relief Team
Disappointed in my experience.
I am suffering from knee pain. I was very excited to use your product. I ordered a jar of pain relief cream for $39. It showed up on my charge as $174. I called fraud prevention and had them cancel the order and cancel my charge card and issue me another one. Very discouraging.
April 24, 2026
Unprompted review
Reply from MyHiRelief
Hi Sharon,
I’m truly sorry for your experience—I completely understand how alarming and discouraging it must have been to see a charge that didn’t match what you expected.
We want to reassure you that we are not a scam, and this is not the experience we aim to provide. I sincerely apologize for the confusion this caused.
--
08 May, 2026
Hi Sharon,
We're still waiting to hear back from you with your order details. We can't seem to locate your information in our system and need it to assist you further.
Please email me directly at aga@nw-project.com with any details you may have, and I will personally assist you on this.
We're ready to help as soon as we have that!
Warm regards,
Aga
Hi Relief Team
They responded to my query in a timely…
They responded to my query in a timely manner. Even though my item came before they responded at least they responded. It’s just always appreciated.
April 21, 2026
Unprompted review
Reply from MyHiRelief
Hi Elizabeth,
Thank you so much for your review! 🌟
We’re really glad to hear you appreciated the response from our team. Even when timing overlaps, we always aim to follow through and make sure our customers feel supported.
If you ever need anything else, we’re always here to help! 😊
Warm regards,
Aga
Hi Relief Team
Problems With HiRelief
On March 19, I was billed $110.09 for 3 jars of HiRelief NR1140348 which I received. On April 16 I was billed the same again NR1197178 which I haven’t received. I immediately tried to call and got no response. I then went to HiRelief website and asked them to cancel the order and refund the payment of $110.09. After not hearing back for several days, I filed a claim with PayPal. I received the email below from Lyn at HiRelief on April 20, 2026.
HiRelief Support
Mon, Apr 20, 11:08 AM (3 days ago)
to me
Hi Ginny,
I noticed you’ve opened a PayPal dispute regarding your order.
We can process your refund directly within 24 hours, while PayPal may take over 20 working days and it doesn’t always guarantee a full refund.
Would you be willing to work with us directly to resolve this matter quickly?
If so, here’s how to close your dispute: How to close a PayPal dispute
Once you’ve done that, just reply to this email and I’ll handle everything for you personally.
Lyn
Customer Support Specialist
I believed this company and closed my paypal claim (PP-R-SBZ-625176739). I sent an email indicating that I had done this. I heard nothing so on April 21 I forwarded the closed case email from paypal to them. I was told it would take 24 to 48 hours to resolve. Now it has been more than 48 hours and I’ve heard nothing.
This is so disrespectful and I will be reaching out to all my friends and family, posting on all my social media pages and reaching out to the BBB about how shady this company has been.
On May 8, 2026 I received an email from PayPal that the refund should hit my account by May 12, 2026. Thank-you HiRelief.
April 18, 2026
Unprompted review
Reply from MyHiRelief
Hi Ginny,
I’m truly sorry for your experience—I completely understand how frustrating and disappointing this must be, especially after you trusted the process, closed your PayPal case, and did not receive the follow-up or resolution you were promised.
This is not the experience we aim to provide. You should never feel left without updates, particularly when a refund and cancellation were already requested. I sincerely apologize for the delay and lack of communication.
Please rest assured, we take situations like this very seriously. We always aim to resolve concerns directly and professionally, and the fastest way for us to take immediate action is by reviewing the full order details internally.
Our support team has already reached out via email to provide assistance and ensure your concerns are addressed. Please reply directly to that email so we can assist you promptly and work toward a fair resolution. We want to ensure your concerns are fully addressed.
We truly appreciate you bringing this to our attention and the opportunity to make this right.
Best regards,
Aga
Hi Relief Team
When I noticed I was over charged I…
When I noticed I was over charged I wanted to cancel my order. Marco was very helpful in getting that done, and quickly. He gave attention to my concerns and settled it for me.
April 11, 2026
Unprompted review
Reply from MyHiRelief
H Rogeri,
Thank you so much for your review! 🌟
We’re really glad to hear Marco was able to assist you quickly and resolve your concern. It’s great to know your issue was handled with the attention and care you deserved.
We truly appreciate your feedback, and if you ever need anything in the future, we’re always here to help. 😊
Warm regards,
Aga
Hi Relief Team
I didn't authorize payments for a…
I didn't authorize payments for a subscription. ???
April 23, 2026
Unprompted review
Reply from MyHiRelief
Hi Julia,
I’m truly sorry for your experience—I completely understand how concerning it is to see a charge you didn’t authorize.
We can't seem to locate your information in our system and need it to assist you further. Please email me directly at aga@nw-project.com with your order details, and I will personally take care of this as a priority. I’ll ensure your subscription is fully canceled, block any future charges, and review the transaction for a refund resolution if it was not authorized.
Thank you for bringing this to our attention—we’re committed to resolving this quickly and properly.
Warm regards,
Aga
Hi Relief Team
I have not seen any product in 13 days
I have not seen any product in 13 days, no shipping status, but the money left my account 12 days ago……. What’s wrong with this picture
April 23, 2026
Unprompted review
Reply from MyHiRelief
Hi Jeffery,
I’m truly sorry for your experience—I completely understand how frustrating it is to be charged and not have clear visibility on your order or delivery status.
This is not the experience we aim to provide. While processing and shipping can sometimes take longer than expected, you should always receive timely updates and tracking information. I sincerely apologize for the lack of communication.
We can't seem to locate your information in our system and need it to assist you further. Please email me directly at aga@nw-project.com with your order details, and I will personally check your order as a priority. I’ll provide you with a clear shipping status, tracking details if available, and ensure your order is properly followed through—or reviewed for a resolution if needed.
Thank you for bringing this to our attention—we’re committed to resolving this properly.
Warm regards,
Aga
Hi Relief Team
Very unhappy
Hi
I placed an order through an ad and it said buy (2 and get 1 free) for $35.00. So I decided to order it. When I finished purchasing this cream product the total was $110.00 US. I live in Canada and with the exchange it is $159.00.
I don’t understand how the add said one thing and they bill you for a three month supply. I cancelled the order right away when I saw the total amount. I even cancelled my credit card so no further charges would go through. The next day first thing in the morning I wrote an email to hirelief support telling them I didn’t want the order anymore. I never received an acknowledgment so on Monday April 20th I sent a second email asking to cancel. Never heard from them, today April 23rd I received the package with 3 jars.
So now I will be charged for the next 2 orders which I never asked for. What ever happened to the mogul try it and if you are not satisfied you get your money back. Here is this company they just send you more without your consent. I would like to know where I can send the jars back and how to go about it please because I do not want it anymore.
Liliana
April 23, 2026
Unprompted review
Reply from MyHiRelief
Hi Liliana,
I’m truly sorry for your experience—I completely understand how frustrating this must be, especially when you’ve tried multiple times to get support and haven’t received the help you need.
We want to reassure you that we are not a fraud, and this is not the experience we aim to provide.
I completely understand how that could seem confusing. I want to clarify exactly how this promotion works.
The “Buy 2, Get 1 Free” offer applies to the total bundle price.
· Regular price per jar: US$68
· Bundle: 3 jars for US$110.09
· Effective price per jar: US$34.95/jar
This means that the US$34.95 per jar reflects the discounted cost when spread across the entire bundle. When you take advantage of the Buy 2, Get 1 offer, it’s essentially structured so the discount is applied to the full bundle, which is why checkout shows a single total of $110.09 rather than $68 + $68 for two jars.
There’s no extra charge or hidden charge —you’re getting 3 jars at less than half the original price, which is the actual benefit of the promotion.
Please note that all prices listed on our website and in your order confirmation are in USD (United States Dollars). Actual amounts may vary slightly depending on your bank or payment provider’s conversion rates and fees.
Regarding the subscription, please allow me to clarify that the subscription option is selected at checkout to provide customers with the deepest discount and member pricing, which automatically generates a new order every month. All orders are placed directly through our secure online system; we do not manually create or place orders on behalf of customers. Every purchase requires the information to be entered and confirmed during checkout. That said, we completely understand how this option can sometimes be overlooked.
I hope this clears things up!
Our support team has already reached out via email to provide assistance and ensure your concerns are addressed. Please reply directly to that email so we can assist you promptly and work toward a fair resolution. We want to ensure your concerns are fully addressed.
Thank you for bringing this to our attention—we’re committed to resolving this properly.
Warm regards,
Aga
Hi Relief Team
They will not return my emails or…
They deslt with my issues and i am now satisfied.
They will not return my emails or answer the phone. The product did not work. I asked right away for a return table. They reply we will get back to you in 24 to 48 hours. I wrote over 6 emails still not reply. They even had the gall to send another order which I will return. I asked my the charged me so much they said well you really pay for 3 jars when you order buy 2 get one free. I tried to phone it never rings. So buyer beware. I think this is all a big fraud and they won't cancel you subscription.
April 1, 2026
Unprompted review
Reply from MyHiRelief
Hi Brenda,
I’m truly sorry for your experience—I completely understand how frustrating this must be, especially when you’ve tried multiple times to get support and haven’t received the help you need.
We want to reassure you that we are not a fraud, and this is not the experience we aim to provide.
I completely understand how that could seem confusing. I want to clarify exactly how this promotion works.
The “Buy 2, Get 1 Free” offer applies to the total bundle price.
· Regular price per jar: $68
· Bundle: 3 jars for $$110.09
· Effective price per jar: $34.95/jar
This means that the $34.95 per jar reflects the discounted cost when spread across the entire bundle. When you take advantage of the Buy 2, Get 1 offer, it’s essentially structured so the discount is applied to the full bundle, which is why checkout shows a single total of $110.09 rather than $68 + $68 for two jars.
There’s no extra charge or hidden charge —you’re getting 3 jars at less than half the original price, which is the actual benefit of the promotion.
I hope this clears things up!
Regarding the subscription, please allow me to clarify that the subscription option is selected at checkout to provide customers with the deepest discount and member pricing, which automatically generates a new order every month. All orders are placed directly through our secure online system; we do not manually create or place orders on behalf of customers. Every purchase requires the information to be entered and confirmed during checkout. That said, we completely understand how this option can sometimes be overlooked.
Our support team has already reached out via email to provide assistance and ensure your concerns are addressed. Please reply directly to that email so we can assist you promptly and work toward a fair resolution. We want to ensure your concerns are fully addressed.
Thank you for bringing this to our attention—we’re committed to resolving this properly.
Warm regards,
Aga
Hi Relief Team
They made things right
On 04/26 I got an email from AGA stating that due to all the technical and computer difficulties they are refunding my full amount including the first purchase I really appreciate this and thank you. This cream seems really great but just didn’t work for me and my purposes to have bought this. Thank you AGA for working with me.
April 23, 2026
Unprompted review
Reply from MyHiRelief
Hi Trina,
I’m truly sorry for your experience—I understand how frustrating it is to be waiting on a refund and not receive a timely update.
We always aim to resolve concerns directly and professionally, and the fastest way for us to investigate and act on your case is through direct contact. Public concerns are important, but they can sometimes delay resolution if we don’t have the full order details needed to act immediately.
Our support team has already reached out via email to provide assistance and ensure your concerns are addressed. Please reply directly to that email so we can assist you promptly and work toward a fair resolution. We want to ensure your concerns are fully addressed.
We are committed to handling this properly and ensuring you receive a clear and fair resolution.
Warm regards,
Aga
Hi Relief Team
Best Customer Service & Great Product
The customer service is the best I have ever received. I was very skeptical of the benefits, yet after using it on my feet this morning, I was surprised how the neuropathy eased up so quickly. I will try it again tonight before going to bed and hopefully will have a better sleep.
April 23, 2026
Unprompted review
Reply from MyHiRelief
Hi barb,
Thank you so much for your review! 🌟
We’re truly glad to hear that you had a great experience with our customer service—and even more so that you’re already noticing relief. That’s wonderful to hear.
We hope continued use brings you even more comfort and better rest. If you ever need anything along the way, we’re always here to help! 😊
Warm regards,
Aga
Hi Relief Team
Don’t go by the ads
Be warned that the jars are much smaller than the jars in their ads. The ordering process is extremely long and painful. You have to sit thru 3 or 4 long videos trying to get you to order supplements and some foot vibrating thingy after you’ve started your order. At the top it tells you do not hit the back button or close the browser because you could be charged twice.
Today I received a notice that my order was being prepared and my bank was charged $200! I received my order in early April and have not placed a second order. I just got my first order so I don’t need anymore cream. I’ve emailed their customer service dept requesting a cancellation and refund. Waiting to see if I hear back. Will update if I do.
April 28, 2026
I sent my requested info to Aga on April 24 and still haven’t received a reply. I hope this isn’t going to be a long drawn out process. Will update this review if I ever hear anything from Aga.
May 7, 2026
Heard from Aga and they have offered a full refund or keep the products and get a 50% discount. It took awhile but is sounds like they are going to make it right. Will update again after I receive my products and refund.
April 23, 2026
Unprompted review
Reply from MyHiRelief
Hi Scott,
I’m truly sorry for your experience—I completely understand how frustrating this must be, especially with the checkout process, product expectations, and the unexpected charge.
We want to reassure you that this is not the experience we aim to provide. For clarity, our jars are 4oz, and we appreciate your feedback regarding how they may appear in ads—we’ll continue improving clarity and transparency.
Regarding the checkout process, the videos are designed to educate customers on how the product works and provide additional options, but all add-ons are completely optional and only processed if clearly selected. You are always in full control of what you choose to order. That said, we understand how the experience may feel overwhelming, and we truly appreciate this feedback.
As for the recent charge, this should not occur without a confirmed order unless subscription is selected, and I sincerely apologize for the concern this has caused.
We can't seem to locate your information in our system and need it to assist you further. Please email me directly at aga@nw-project.com with your order details, and I will personally review your case as a priority. I’ll ensure any unwanted order is canceled, prevent further charges, and arrange a refund resolution where applicable.
Thank you for bringing this to our attention—we’re committed to making this right.
--
07 May, 2026
Hi Scott,
Just wanted to gently follow up on our email from four days ago. We haven't heard back yet, and wanted to make sure our message reached you. Please check your spam or junk folder in case it landed there. We're here to help when you're ready!
Warm regards,
Aga
Hi Relief Team
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