I originally posted a bad review of this product. I was mistaken about the price advertised. I received an email from the CEO of the company in which the bundle deal was broken down. I am glad the... See more
Company replied
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See what reviewers are saying
Although I didn’t complete my purchase due to personal reasons, the help and understanding I received was nothing less then top notch. If Total relief is half as good as their customer service they wi... See more
We originally ordered one jar of Total Relief to try it out. We loved how it worked for us so much we ordered 6 more jars. Both my husband and myself are getting great relief from the pain in our back... See more
Company replied
Buy one, get one free means just that. They try to spin a different story, but it all boils down to deceptive advertising. They charged me $110 for 3 jars, when an individual jar was $39, and they... See more
Company replied
3.7
Average
477 reviews
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
When I noticed I was over charged I…
When I noticed I was over charged I wanted to cancel my order. Marco was very helpful in getting that done, and quickly. He gave attention to my concerns and settled it for me.
April 11, 2026
Unprompted review
Reply from MyHiRelief
H Rogeri,
Thank you so much for your review! 🌟
We’re really glad to hear Marco was able to assist you quickly and resolve your concern. It’s great to know your issue was handled with the attention and care you deserved.
We truly appreciate your feedback, and if you ever need anything in the future, we’re always here to help. 😊
Warm regards,
Aga
Hi Relief Team
I didn't authorize payments for a…
I didn't authorize payments for a subscription. ???
April 23, 2026
Unprompted review
Reply from MyHiRelief
Hi Julia,
I’m truly sorry for your experience—I completely understand how concerning it is to see a charge you didn’t authorize.
We can't seem to locate your information in our system and need it to assist you further. Please email me directly at aga@nw-project.com with your order details, and I will personally take care of this as a priority. I’ll ensure your subscription is fully canceled, block any future charges, and review the transaction for a refund resolution if it was not authorized.
Thank you for bringing this to our attention—we’re committed to resolving this quickly and properly.
Warm regards,
Aga
Hi Relief Team
I have not seen any product in 13 days
I have not seen any product in 13 days, no shipping status, but the money left my account 12 days ago……. What’s wrong with this picture
April 23, 2026
Unprompted review
Reply from MyHiRelief
Hi Jeffery,
I’m truly sorry for your experience—I completely understand how frustrating it is to be charged and not have clear visibility on your order or delivery status.
This is not the experience we aim to provide. While processing and shipping can sometimes take longer than expected, you should always receive timely updates and tracking information. I sincerely apologize for the lack of communication.
We can't seem to locate your information in our system and need it to assist you further. Please email me directly at aga@nw-project.com with your order details, and I will personally check your order as a priority. I’ll provide you with a clear shipping status, tracking details if available, and ensure your order is properly followed through—or reviewed for a resolution if needed.
Thank you for bringing this to our attention—we’re committed to resolving this properly.
Warm regards,
Aga
Hi Relief Team
Very unhappy
Hi
I placed an order through an ad and it said buy (2 and get 1 free) for $35.00. So I decided to order it. When I finished purchasing this cream product the total was $110.00 US. I live in Canada and with the exchange it is $159.00.
I don’t understand how the add said one thing and they bill you for a three month supply. I cancelled the order right away when I saw the total amount. I even cancelled my credit card so no further charges would go through. The next day first thing in the morning I wrote an email to hirelief support telling them I didn’t want the order anymore. I never received an acknowledgment so on Monday April 20th I sent a second email asking to cancel. Never heard from them, today April 23rd I received the package with 3 jars.
So now I will be charged for the next 2 orders which I never asked for. What ever happened to the mogul try it and if you are not satisfied you get your money back. Here is this company they just send you more without your consent. I would like to know where I can send the jars back and how to go about it please because I do not want it anymore.
Liliana
April 23, 2026
Unprompted review
Reply from MyHiRelief
Hi Liliana,
I’m truly sorry for your experience—I completely understand how frustrating this must be, especially when you’ve tried multiple times to get support and haven’t received the help you need.
We want to reassure you that we are not a fraud, and this is not the experience we aim to provide.
I completely understand how that could seem confusing. I want to clarify exactly how this promotion works.
The “Buy 2, Get 1 Free” offer applies to the total bundle price.
· Regular price per jar: US$68
· Bundle: 3 jars for US$110.09
· Effective price per jar: US$34.95/jar
This means that the US$34.95 per jar reflects the discounted cost when spread across the entire bundle. When you take advantage of the Buy 2, Get 1 offer, it’s essentially structured so the discount is applied to the full bundle, which is why checkout shows a single total of $110.09 rather than $68 + $68 for two jars.
There’s no extra charge or hidden charge —you’re getting 3 jars at less than half the original price, which is the actual benefit of the promotion.
Please note that all prices listed on our website and in your order confirmation are in USD (United States Dollars). Actual amounts may vary slightly depending on your bank or payment provider’s conversion rates and fees.
Regarding the subscription, please allow me to clarify that the subscription option is selected at checkout to provide customers with the deepest discount and member pricing, which automatically generates a new order every month. All orders are placed directly through our secure online system; we do not manually create or place orders on behalf of customers. Every purchase requires the information to be entered and confirmed during checkout. That said, we completely understand how this option can sometimes be overlooked.
I hope this clears things up!
Our support team has already reached out via email to provide assistance and ensure your concerns are addressed. Please reply directly to that email so we can assist you promptly and work toward a fair resolution. We want to ensure your concerns are fully addressed.
Thank you for bringing this to our attention—we’re committed to resolving this properly.
Warm regards,
Aga
Hi Relief Team
They will not return my emails or…
They deslt with my issues and i am now satisfied.
They will not return my emails or answer the phone. The product did not work. I asked right away for a return table. They reply we will get back to you in 24 to 48 hours. I wrote over 6 emails still not reply. They even had the gall to send another order which I will return. I asked my the charged me so much they said well you really pay for 3 jars when you order buy 2 get one free. I tried to phone it never rings. So buyer beware. I think this is all a big fraud and they won't cancel you subscription.
April 1, 2026
Unprompted review
Reply from MyHiRelief
Hi Brenda,
I’m truly sorry for your experience—I completely understand how frustrating this must be, especially when you’ve tried multiple times to get support and haven’t received the help you need.
We want to reassure you that we are not a fraud, and this is not the experience we aim to provide.
I completely understand how that could seem confusing. I want to clarify exactly how this promotion works.
The “Buy 2, Get 1 Free” offer applies to the total bundle price.
· Regular price per jar: $68
· Bundle: 3 jars for $$110.09
· Effective price per jar: $34.95/jar
This means that the $34.95 per jar reflects the discounted cost when spread across the entire bundle. When you take advantage of the Buy 2, Get 1 offer, it’s essentially structured so the discount is applied to the full bundle, which is why checkout shows a single total of $110.09 rather than $68 + $68 for two jars.
There’s no extra charge or hidden charge —you’re getting 3 jars at less than half the original price, which is the actual benefit of the promotion.
I hope this clears things up!
Regarding the subscription, please allow me to clarify that the subscription option is selected at checkout to provide customers with the deepest discount and member pricing, which automatically generates a new order every month. All orders are placed directly through our secure online system; we do not manually create or place orders on behalf of customers. Every purchase requires the information to be entered and confirmed during checkout. That said, we completely understand how this option can sometimes be overlooked.
Our support team has already reached out via email to provide assistance and ensure your concerns are addressed. Please reply directly to that email so we can assist you promptly and work toward a fair resolution. We want to ensure your concerns are fully addressed.
Thank you for bringing this to our attention—we’re committed to resolving this properly.
Warm regards,
Aga
Hi Relief Team
They made things right
On 04/26 I got an email from AGA stating that due to all the technical and computer difficulties they are refunding my full amount including the first purchase I really appreciate this and thank you. This cream seems really great but just didn’t work for me and my purposes to have bought this. Thank you AGA for working with me.
April 23, 2026
Unprompted review
Reply from MyHiRelief
Hi Trina,
I’m truly sorry for your experience—I understand how frustrating it is to be waiting on a refund and not receive a timely update.
We always aim to resolve concerns directly and professionally, and the fastest way for us to investigate and act on your case is through direct contact. Public concerns are important, but they can sometimes delay resolution if we don’t have the full order details needed to act immediately.
Our support team has already reached out via email to provide assistance and ensure your concerns are addressed. Please reply directly to that email so we can assist you promptly and work toward a fair resolution. We want to ensure your concerns are fully addressed.
We are committed to handling this properly and ensuring you receive a clear and fair resolution.
Warm regards,
Aga
Hi Relief Team
Best Customer Service & Great Product
The customer service is the best I have ever received. I was very skeptical of the benefits, yet after using it on my feet this morning, I was surprised how the neuropathy eased up so quickly. I will try it again tonight before going to bed and hopefully will have a better sleep.
April 23, 2026
Unprompted review
Reply from MyHiRelief
Hi barb,
Thank you so much for your review! 🌟
We’re truly glad to hear that you had a great experience with our customer service—and even more so that you’re already noticing relief. That’s wonderful to hear.
We hope continued use brings you even more comfort and better rest. If you ever need anything along the way, we’re always here to help! 😊
Warm regards,
Aga
Hi Relief Team
Don’t go by the ads
Be warned that the jars are much smaller than the jars in their ads. The ordering process is extremely long and painful. You have to sit thru 3 or 4 long videos trying to get you to order supplements and some foot vibrating thingy after you’ve started your order. At the top it tells you do not hit the back button or close the browser because you could be charged twice.
Today I received a notice that my order was being prepared and my bank was charged $200! I received my order in early April and have not placed a second order. I just got my first order so I don’t need anymore cream. I’ve emailed their customer service dept requesting a cancellation and refund. Waiting to see if I hear back. Will update if I do.
April 28, 2026
I sent my requested info to Aga on April 24 and still haven’t received a reply. I hope this isn’t going to be a long drawn out process. Will update this review if I ever hear anything from Aga.
May 7, 2026
Heard from Aga and they have offered a full refund or keep the products and get a 50% discount. It took awhile but is sounds like they are going to make it right. Will update again after I receive my products and refund.
April 23, 2026
Unprompted review
Reply from MyHiRelief
Hi Scott,
I’m truly sorry for your experience—I completely understand how frustrating this must be, especially with the checkout process, product expectations, and the unexpected charge.
We want to reassure you that this is not the experience we aim to provide. For clarity, our jars are 4oz, and we appreciate your feedback regarding how they may appear in ads—we’ll continue improving clarity and transparency.
Regarding the checkout process, the videos are designed to educate customers on how the product works and provide additional options, but all add-ons are completely optional and only processed if clearly selected. You are always in full control of what you choose to order. That said, we understand how the experience may feel overwhelming, and we truly appreciate this feedback.
As for the recent charge, this should not occur without a confirmed order unless subscription is selected, and I sincerely apologize for the concern this has caused.
We can't seem to locate your information in our system and need it to assist you further. Please email me directly at aga@nw-project.com with your order details, and I will personally review your case as a priority. I’ll ensure any unwanted order is canceled, prevent further charges, and arrange a refund resolution where applicable.
Thank you for bringing this to our attention—we’re committed to making this right.
--
07 May, 2026
Hi Scott,
Just wanted to gently follow up on our email from four days ago. We haven't heard back yet, and wanted to make sure our message reached you. Please check your spam or junk folder in case it landed there. We're here to help when you're ready!
Warm regards,
Aga
Hi Relief Team
Excellent Help with my order
There was a mix up on my part as to wanting a subscription or delivery only when I needed it. It was straightened out in a short time and I received my order shortly after. HiRelief is a great product for my need. I will order again, especially with the help I received from the people who work there.
April 16, 2026
Unprompted review
Reply from MyHiRelief
Hi Jennean,
Thank you so much for your review! 🌟
We’re really glad we could quickly sort out the subscription mix-up and get everything aligned with your preference. It’s great to hear you received your order promptly and that the product is working well for you.
Your kind words about our team truly mean a lot—we’re always here whenever you need assistance. 😊
Warm regards,
Aga
Hi Relief Team
Canceled order
Update on my issue it is going to be in my favor.
Thanks to Aga CEO & Founder.
My problem has been going on since February when I cancelled my order when I found out that it was a subscription order. So I cancelled the order and subscription on the same day, and they offered a refund. Afterwards the order got sent to me anyway. So therefore I needed a return address in which sent an email, but no reply.
Thank you Aga for solving this for me to receive my refund.
January 29, 2026
Unprompted review
Reply from MyHiRelief
Hi Perlina,
I’m truly sorry for your experience—I completely understand how frustrating it must be to cancel an order, still receive it, and then not get the return instructions you’ve been requesting.
This is not the experience we aim to provide. Your cancellation should have been properly processed, and you should have received clear return guidance without needing to follow up multiple times. I sincerely apologize for the lack of response and the inconvenience caused.
Our support team has already reached out via email to provide assistance and ensure your concerns are addressed. Please reply directly to that email so we can assist you promptly and work toward a fair resolution. We want to ensure your concerns are fully addressed.
We truly appreciate you bringing this to our attention and the opportunity to make this right.
Best regards,
Aga
Hi Relief Team
I just want a good result
Not happy with the company. They have assured me that they would refund me the full amount they have taken from my account. That has not happened. They said they sent me products that never arrived. They implied that if I did a positive review they would send me the refund but not until that happened. Also only asked for one product and was changed to subscription. Good luck!
All I want is a full refund and no further contact with this company!
April 18, 2026
Unprompted review
Reply from MyHiRelief
Hi Justine,
I’m truly sorry for your experience—I completely understand how frustrating it is to continue seeing charges even after requesting cancellation and receiving a refund.
This is not the experience we aim to provide. Once a subscription is canceled, there should be no further charges, and I sincerely apologize that this has continued in your case.
--
08 May, 2026
Hi Justine,
We're still waiting to hear back from you.
Our support team has already reached out via email to provide assistance and ensure your concerns are addressed. Please reply directly to that email so we can assist you promptly and work toward a fair resolution. We want to ensure your concerns are fully addressed.
We truly appreciate you bringing this to our attention and the opportunity to make this right.
--
09 May, 2026
Hi Justine,
We're still waiting to hear back from you. We're ready to help as soon as you respond to us.
Best regards,
Aga
Hi Relief Team
I never finished if they order I never…
I never finished if they order I never hit send etc. and I got charged $102 for something. I don’t know if I’m gonna get or not.
April 22, 2026
Unprompted review
Reply from MyHiRelief
Hi Andrea,
I’m truly sorry for your experience—I completely understand how concerning it must be to see a charge when you don’t believe the order was completed.
This is not the experience we aim to provide. You should only be charged for orders that are fully confirmed, and I sincerely apologize for the confusion and lack of clarity.
We can't seem to locate your information in our system and need it to assist you further. Please email me directly at aga@nw-project.com with any details you may have (such as your name, email used, or the charge amount), and I will personally review this as a priority. I’ll verify whether an order was created, clarify the charge, and arrange a refund if the charge was made in error.
We're ready to help as soon as we have that!
--
08 May, 2026
Hi Andrea,
We're still waiting to hear back from you with your order details. We can't seem to locate your information in our system and need it to assist you further.
Please provide your order number or any other details you have (like the email address used for the order). You can send this information directly to me at aga@nw-project.com. I will personally assist you on this.
We're ready to help as soon as we have that!
Warm regards,
Aga
Hi Relief Team
When I first got this cream I was…
When I first got this cream I was charged for 2 very small jars that doesn’t work for my husband. I want to get a refund for the jar that I have not opened and then I tried to call the customer support phone number because I was charged for another one, but it rings once and nothing as in nobody answers. I sent emails and they give me generic answers. I want my money back for 2 of these!!!!as in a refund for something I didn’t order and a refund for a jar I want to send back I haven’t opened !! Not excuses!!
April 20, 2026
Unprompted review
Reply from MyHiRelief
Hi Rita,
I’m truly sorry for your experience—I completely understand how frustrating this must be, especially when you’re trying to get clear support and a refund.
We want to reassure you that this is not the experience we aim to provide. Your request for a refund on the unopened jar and concern about the additional charge should have been handled clearly and promptly, and we sincerely apologize for the difficulty reaching us.
We can't seem to locate your information in our system and need it to assist you further.
Thank you for bringing this to our attention—we’re committed to resolving this for you. Please email me directly at aga@nw-project.com with your order details, and I will personally take care of this as a priority. I’ll review your case, assist you with the return for the unopened item, and ensure any unauthorized charge is properly addressed with a refund resolution.
--
08 May, 2026
Hi Reta,
We're still waiting to hear back from you with your order details. We can't seem to locate your information in our system and need it to assist you further.
Please provide your order number or any other details you have (like the email address used for the order). You can send this information directly to me at aga@nw-project.com. I will personally assist you on this.
We're ready to help as soon as we have that!
Warm regards,
Aga
Hi Relief Team
I ordered the Total Relief Magnesium…
I ordered the Total Relief Magnesium Cream on April 6, 2026. The company took my money, and I am yet to receive the product. I recently inquired about the order and received a canned email that the shipping timeline in the U.S. is 3-5 days. I’m still waiting. Now I have buyers remorse. I recommend that you look on Amazon for a similar product. This company has effective advertising, but if you want your product to arrive at a reasonable time, shop elsewhere!
April 6, 2026
Unprompted review
Reply from MyHiRelief
Hi T Darden,
I’m truly sorry for your experience—I completely understand how frustrating it is to wait longer than expected and not receive clear updates about your order.
We want to reassure you that we are not a scam, and this is not the experience we aim to provide. Delivery timelines can occasionally be impacted by processing or carrier delays, but you should always receive accurate tracking and timely communication.
We can't seem to locate your information in our system and need it to assist you further. Please email me directly at aga@nw-project.com with your order details, and I will personally check the status of your shipment as a priority. I’ll provide you with a clear update and make sure your order is properly followed through.
Thank you for bringing this to our attention—we’re committed to resolving this for you.
Warm regards,
Aga
Hi Relief Team
This company is fraudulent and dishonest!
This company is fraudulent and not to be trusted! They deduct more from your credit card than your order total, then fail to respond to requests to refund you the amount overcharged! Do not give them your credit card or bank account details, as this enables them to deduct whatever amount they like, then good luck with getting the excess funds returned! They are dishonest, disreputable and uncommunicative whenever it suits their purpose.
April 21, 2026
Unprompted review
Reply from MyHiRelief
Hi Heather,
I’m truly sorry for your experience—I completely understand how serious and frustrating this situation feels, especially when it involves unexpected charges and difficulty getting a response.
We want to reassure you that we are not a fraudulent or dishonest company, and we do not charge customers arbitrarily. That said, your concern about being overcharged and not receiving a timely resolution is valid, and we sincerely apologize for the lack of communication.
--
08 May, 2026
Hi Heather,
We're still waiting to hear back from you with your order details. We can't seem to locate your information in our system and need it to assist you further.
Please email me directly at aga@nw-project.com with your order details, and I will personally review your case as a priority. I’ll ensure a clear breakdown of the charges is provided and work with you toward a proper refund resolution where applicable.
Thank you for bringing this to our attention—we take this very seriously and are committed to resolving this properly.
Warm regards,
Aga
Hi Relief Team
Several days after placing an order and…
Several days after placing an order and not receiving any further information other than confirmation of order and my credit card charged, I reached out to support. They responded within the promised time frame and kept me informed on the inquiry. I received tracking numbers and the latest update. Agent was very responsive and helpful.
April 20, 2026
Unprompted review
Reply from MyHiRelief
Hi Kathy,
Thank you so much for your review! 🌟
We’re really glad our team was able to quickly clarify the bundle pricing and find a solution that worked for you. It means a lot to hear that you felt supported and that the resolution met your expectations.
We’re excited for you to receive your products and hope you have a great experience using them! If you need anything along the way, we’re always here to help. 😊
Warm regards,
Aga
Hi Relief Team
This is not a good product
This is not a good product. The company continues to charge and it is really frustrating. It is a total scam.
April 20, 2026
Unprompted review
Reply from MyHiRelief
Hi Jocelyn ,
I’m truly sorry for your experience—I completely understand how frustrating it must feel to continue seeing charges, especially when you are not satisfied with the product.
While your experience may differ from what we typically expect and from other customer experiences, the results you encountered could be influenced by skin preparation and application technique. If you want, our team can provide you with tailored guidance to achieve results.
Regarding the recent charge, I want to reassure you that I can absolutely take care of that for you. First, please allow me to clarify that the subscription option is selected at checkout to provide customers with the deepest discount and member pricing, which automatically generates a new order every month. Please note that all orders are placed directly through our secure online system; we do not manually create or place orders on behalf of customers. Every purchase requires the information to be entered and confirmed during checkout. That said, we completely understand how this option can sometimes be overlooked.
Our support team has already reached out via email to provide assistance and ensure your concerns are addressed. Please reply directly to that email so we can assist you promptly and work toward a fair resolution. We want to ensure your concerns are fully addressed.
We truly appreciate you bringing this to our attention and the opportunity to make this right.
Best regards,
Aga
Hi Relief Team
email today 20.04/26 IHave suddeny been…
email today 20.04/26 IHave suddeny been advised another 3 pots seem to be arriving -- I do not want any more and have written to you and said so -- I want a refund .... and I dont want a susbscription...
April 20, 2026
Unprompted review
Reply from MyHiRelief
Hi Judy,
I’m truly sorry for your experience—I completely understand how concerning it must be to receive notice of another shipment when you’ve already requested to stop and cancel.
Regarding the recent charge, I want to reassure you that I can absolutely take care of that for you. First, please allow me to clarify that the subscription option is selected at checkout to provide customers with the deepest discount and member pricing, which automatically generates a new order every month. Please note that all orders are placed directly through our secure online system; we do not manually create or place orders on behalf of customers. Every purchase requires the information to be entered and confirmed during checkout. We completely understand how this option can sometimes be overlooked. That said, your subscription has already been canceled since April 13. You will no longer be charged, and no further shipments will be sent.
Our support team has already reached out via email to provide assistance and ensure your concerns are addressed. Please reply directly to that email so we can assist you promptly and work toward a fair resolution. We want to ensure your concerns are fully addressed.
We truly appreciate you bringing this to our attention and the opportunity to make this right.
Best regards,
Aga
Hi Relief Team
Misunderstood Bundle Discount
I purchased a bundle and misunderstood how the discount was applied, so I immediately contacted customer service and much to my pleasant surprise they responded very quickly. They said they understood how I could have had my perspective on how the discount was applied (this was in response to my explanation) and offered me another discount; however I stated that I wanted my original bundled purchase so in response, they gave me an extra discount on my original purchase and refunded the excess to my original form of payment. This was very satisfactory to me and now I’m waiting anxiously to receive my products so I can start using it. The customer service was very responsive and quick in responding.
April 12, 2026
Unprompted review
Reply from MyHiRelief
Hi Cynthia,
Thank you so much for your review! 🌟
We’re really glad our team was able to quickly clarify the bundle pricing and find a solution that worked for you. It means a lot to hear that you felt supported and that the resolution met your expectations.
We’re excited for you to receive your products and hope you have a great experience using them! If you need anything along the way, we’re always here to help. 😊
Warm regards,
Aga
Hi Relief Team
I just wanted to place an order :(
T1 Diabetic here praying this cream might work. I've been on their website trying to place an order for over an hour. Each time i think I'm getting closer, another one of their videos pop up trying to get me to buy something else, telling me not to go back or refresh the screen or try to get past the current video or else I might be "double charged". I'm ready to cry.
Now remember, I've already given them my payment information so I'm stuck. This is the message under the third video I've had to watch that i can't get past:
"DO THIS FIRST: Please watch this important New Customer update in full right now. Your order will begin to process at the end of this video".
I'm so sad right now and exhausted. I just wanted to buy the cream and go back to sleep and now my blood sugar has dropped to 48 because I'm so stressed out listening to this blonde lady in the videos. Now she wants me to purchase a foot massager:(
April 19, 2026
Unprompted review
Reply from MyHiRelief
Hi Joan,
Thank you for your feedback—and I’m truly sorry for the experience you went through. That sounds incredibly stressful, especially when you were trying to place an order quickly.
This is not the experience we want for our customers. The checkout process should be smooth and straightforward, and I sincerely apologize for how overwhelming it felt.
Please also rest assured—you will not be double-charged for navigating or exiting those pages. If you’re unsure whether your order went through or need help placing it, feel free to email me directly at aga@nw-project.com, and I’ll personally assist you right away.
Warm regards,
Aga
Hi Relief Team
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