Although I didn’t complete my purchase due to personal reasons, the help and understanding I received was nothing less then top notch. If Total relief is half as good as their customer service they wi... See more
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I originally posted a bad review of this product. I was mistaken about the price advertised. I received an email from the CEO of the company in which the bundle deal was broken down. I am glad the... See more
Company replied
We originally ordered one jar of Total Relief to try it out. We loved how it worked for us so much we ordered 6 more jars. Both my husband and myself are getting great relief from the pain in our back... See more
Company replied
Buy one, get one free means just that. They try to spin a different story, but it all boils down to deceptive advertising. They charged me $110 for 3 jars, when an individual jar was $39, and they... See more
Company replied
3.7
Average
479 reviews
Replied to 98% of negative reviews
Typically replies within 1 week
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I just wanted to place an order :(
T1 Diabetic here praying this cream might work. I've been on their website trying to place an order for over an hour. Each time i think I'm getting closer, another one of their videos pop up trying to get me to buy something else, telling me not to go back or refresh the screen or try to get past the current video or else I might be "double charged". I'm ready to cry.
Now remember, I've already given them my payment information so I'm stuck. This is the message under the third video I've had to watch that i can't get past:
"DO THIS FIRST: Please watch this important New Customer update in full right now. Your order will begin to process at the end of this video".
I'm so sad right now and exhausted. I just wanted to buy the cream and go back to sleep and now my blood sugar has dropped to 48 because I'm so stressed out listening to this blonde lady in the videos. Now she wants me to purchase a foot massager:(
April 19, 2026
Unprompted review
Reply from MyHiRelief
Hi Joan,
Thank you for your feedback—and I’m truly sorry for the experience you went through. That sounds incredibly stressful, especially when you were trying to place an order quickly.
This is not the experience we want for our customers. The checkout process should be smooth and straightforward, and I sincerely apologize for how overwhelming it felt.
Please also rest assured—you will not be double-charged for navigating or exiting those pages. If you’re unsure whether your order went through or need help placing it, feel free to email me directly at aga@nw-project.com, and I’ll personally assist you right away.
Warm regards,
Aga
Hi Relief Team
Beware
When I realised the product was from the US and charged in US dollars I immediately requested by email to cancel order. No response for two weeks. Offer then made to refund 20% in lieu of full refund. Nothing refunded. This company is unethical and I would avoid at all cost. The product is also available in Australia for $25. Not $84 Australian dollars from the US.
March 23, 2026
Unprompted review
Reply from MyHiRelief
Hi Trish,
I’m truly sorry for your experience—I completely understand how frustrating this must be, especially after requesting a cancellation and not receiving a timely resolution or refund.
We want to reassure you that we are not an unethical company, and this is not the experience we aim to provide. We also understand how unexpected currency conversion can be confusing if not clearly noticed at checkout, and we sincerely apologize for any confusion.
For clarity, our product is sold exclusively through our official website, and we do not have resellers. This is to ensure customers receive genuine product quality, proper handling, and direct customer support from our team.
--
08 May, 2026
Hi Trish,
We're still waiting to hear back from you with your order details. We can't seem to locate your information in our system and need it to assist you further.
Please email me directly at aga@nw-project.com with your order details, and I will personally review your case. I will ensure your cancellation request is properly checked and work toward a fair refund resolution where applicable.
We truly appreciate you bringing this to our attention and the opportunity to make this right.
Best regards,
Aga
Hi Relief Team
Great Customer Service Support
The customer service agent Jason was excellent. Polite and courteous in his responses and very helpful. Just what you would expect of someone in Customer Services.
April 16, 2026
Unprompted review
Reply from MyHiRelief
Hi Michael,
Thank you so much for your review! 🌟 We’re delighted to hear that Jason provided such a positive experience—polite, courteous, and helpful is exactly what we strive for.
We’ll be sure to pass along your kind words to him—it will mean a lot! If you ever need anything else, we’re always here to help. 😊
Warm regards,
Aga
Hi Relief Team
Customer Service Intervention
I have received a response from a customer service team member and the break down of the product cost has been explained and I believe they will do a better job at explaining it on the front end. I am looking forward to Hi Relief making things right, and I appreciate the feedback back.
April 10, 2026
Unprompted review
Reply from MyHiRelief
Hi Tequila,
I’m truly sorry for your experience—I completely understand your frustration, especially regarding the charges, the delay in response, and that the product did not meet your expectations.
We want to reassure you that we are not a scam, and this is not the experience we aim to provide. Your refund request should have been handled in a timely and transparent manner, and we sincerely apologize for the lack of follow-up.
While your experience may differ from what we typically expect and from other customer experiences, the results you encountered could be influenced by skin preparation and application technique. If you want, our team can provide you with tailored guidance to achieve results.
Regarding the charge for the 6 jars. I want to clarify exactly how this promotion works.
The “Buy 3, Get 3 Free” offer is based on the total bundle price.
Here’s the breakdown.
· Regular price per jar: $68
· Bundle: 6 jars for 220.18 total + $9.95 package insurance
· Effective price per jar: $34.95
This means that the $34.95 per jar reflects the discounted cost when spread across the entire bundle. When you take advantage of the Buy 3, Get 3 offer, it’s essentially structured so the discount is applied to the full bundle, which is why checkout shows a single total of $188.68 rather than $68 *3 for 3 jars.
There’s no extra charge or hidden charge —you’re getting 6 jars at less than half the original price, which is the actual benefit of the promotion. That said, we completely understand how this option can sometimes be overlooked.
Our support team has already reached out via email to provide assistance and ensure your concerns are addressed. Please reply directly to that email so we can assist you promptly and work toward a fair resolution. We want to ensure your concerns are fully addressed.
We truly appreciate you bringing this to our attention and the opportunity to make this right.
Best regards,
Aga
Hi Relief Team
You explained and provided me with the…
You explained and provided me with the information I needed to solve the problem and I truly Thank You
March 18, 2026
Unprompted review
Reply from MyHiRelief
Hi Bridget,
Thank you so much for your review! 🌟 We’re really glad to hear that the information provided helped resolve your concern—that’s exactly what we’re here for.
If you ever need anything else, don’t hesitate to reach out. We’re always happy to help! 😊
Warm regards,
Aga
Hi Relief Team
Great product, but the advertising is extremely misleading.
This cream is excellent. I have tried many essential oils and various creams for my neuropath. Nothing has helped as much as this cream.
It is a shame the advertising is VERY misleading ( dishonest ). All of the images in the ads would lead you to believe the jars are two or three times as big as they actually are.
Also, the purchase process is VERY Irritating. After four or five "but wait, for a limited time, you can also get...." and 18 minutes I was able to place my order.
I would be glad to buy this product again if the company wouldn't waste my time with the checkout process
February 28, 2026
Unprompted review
Reply from MyHiRelief
Hi there,
Thank you for your honest and detailed feedback. We’re really glad to hear the product has been helpful for your neuropathy.
We’re sorry for the frustration you experienced with the advertising and checkout process. Your feedback is valid, and we understand how important it is for both product presentation and purchasing to be clear and straightforward.
For clarity, each jar is 4 oz, and we’ll continue working on improving how this is communicated more transparently. We also hear you on the checkout experience and will share this with our team to make it more streamlined and less time-consuming.
We truly appreciate your input—it helps us improve. If you ever need assistance, we’re always here to help. 😊
Warm regards,
Aga
Hi Relief Team
Subscription issue
Although I originally felt that my problem was not being solved, Nerissa has stepped up to the plate and has now clarified the issue. When I receive my order and the complimentary refund, I will say well done!
April 17, 2026
Unprompted review
Reply from MyHiRelief
Hi Nancy,
Thank you so much for your review! 🌟
We’re really glad Nerissa was able to step in and clarify everything for you—that kind of support is exactly what we aim for. We also appreciate your patience while we worked through the issue.
We’ll make sure your order and the promised refund are handled smoothly. If there’s anything else you need, we’re always here to help. 😊
Warm regards,
Aga
Hi Relief Team
Warlito really got the problem and…
Warlito really got the problem and addressed it! The company was the high relief. I didn’t know what it was on autoship and he took me off of it and refunded me the money!
April 15, 2026
Unprompted review
Reply from MyHiRelief
Hi Carly,
Thank you so much for your review! 🌟
We’re glad to hear that Nerissa was able to step in, clarify the situation, and support you through the process. We understand how frustrating things can feel at first, and we truly appreciate your patience.
We’ll make sure your order and refund are handled as expected, and we’re here if you need anything further. 😊
Warm regards,
Aga
Hi Relief Team
He answered all my questions and he…
He answered all my questions and he corrected my addy
April 13, 2026
Unprompted review
Reply from MyHiRelief
Hi Mel,
Thank you so much for your review! 🌟 We’re glad to hear all your questions were answered and that your address was quickly corrected—that’s exactly the kind of support we aim to provide.
If you ever need anything else, we’re always here to help! 😊
Warm regards,
Aga
Hi Relief Team
Unauthorized purchases
I received an email and credit the day after my post of unauthorized purchases. I appreciate that my concerns were addressed.
April 17, 2026
Unprompted review
Reply from MyHiRelief
Hi William,
I’m truly sorry about your experience—I completely understand how frustrating and concerning this must be, especially when you only intended a one-time purchase and were charged again without authorization.
I want to reassure you that I can absolutely take care of that for you. First, please allow me to clarify that the subscription option is selected at checkout to provide customers with the deepest discount and member pricing which automatically generates a new order every month. All orders are placed directly through our secure online system; we do not manually create or place orders on behalf of customers. Every purchase requires the information to be entered and confirmed during checkout. That said, we completely understand how this option can sometimes be overlooked.
Our support team has already reached out via email to provide assistance and ensure your concerns are addressed. Please reply directly to that email so we can assist you promptly and work toward a fair resolution. We want to ensure your concerns are fully addressed.
We truly appreciate you bringing this to our attention and the opportunity to make this right.
Best regards,
Aga
Hi Relief Team
Resolved by ceo
Aga contacted me.still have no results with cream. My nerve in buttocks still like a knife.Sorry it did not be for me. I will accept a refund and say CEO aga is great. Not the company fault or product. Not for everyone. Thanks . Please let's resolve this. 👍
April 13, 2026
Unprompted review
Reply from MyHiRelief
Hi Rhada,
We're so sorry for the unexpected delay you're experiencing. We've been facing some challenging conditions, including recent winter storms, exceptionally high demand, and ongoing regional logistics issues, which have unfortunately impacted dispatch times.
We've been working hard to get things moving, and I'm thrilled to let you know that we've started preparing orders for shipment, including yours.
As soon as your tracking number activates, it will be sent automatically to your email address so you can follow your shipment every step of the way.
Additionally, we want to reassure you that you are not obligated to stay on any subscription, and we can assist you with that at any time.
Thank you for your patience and understanding.
Best,
Aga
Hi Relief Team
What is a number I can call to track my…
What is a number I can call to track my order
March 23, 2026
Unprompted review
Reply from MyHiRelief
Hi Jeannette,
Thank you for your review!
We’re sorry for any difficulty reaching us. At the moment, the best and fastest way to assist you is via email, so we can properly track and document your request.
We can't seem to locate your information in our system and need it to assist you further.
Please email me directly at aga@nw-project.com with your order details, and I will personally take care of this for you.
We’re here to help and will make sure you get the information you need. 😊
Warm regards,
Aga
Hi Relief Team
I asked for a one time purchase and…
I asked for a one time purchase and they're trying to charge me every month. And I have not received it every month that in February it is a March they're trying to do it, April, and I only wanted it one time, and I paid for it 1 time. They've been trying to charge me 2 more times I don't, and I told them, I don't want it
April 14, 2026
Unprompted review
Reply from MyHiRelief
Hi Marie,
I’m truly sorry for your experience—I completely understand how frustrating and concerning this must be, especially when you only intended a one-time purchase and are seeing repeated charges.
I want to reassure you that I can absolutely take care of that for you. First, please allow me to clarify that the subscription option is selected at checkout to provide customers with the deepest discount and member pricing, which automatically generates a new order every month. All orders are placed directly through our secure online system; we do not manually create or place orders on behalf of customers. Every purchase requires the information to be entered and confirmed during checkout. That said, we completely understand how this option can sometimes be overlooked.
Our support team has already reached out via email to provide assistance and ensure your concerns are addressed. Please reply directly to that email so we can assist you promptly and work toward a fair resolution. We want to ensure your concerns are fully addressed.
We truly appreciate you bringing this to our attention and the opportunity to make this right.
Best regards,
Aga
Hi Relief Team
The people that I dealt with
The people that I dealt with, and I really like the product
March 27, 2026
Unprompted review
Reply from MyHiRelief
Hi Bob,
Thank you so much for your review! 🌟 We’re delighted to hear that you’re happy with both the product and the team you interacted with—that truly means a lot to us.
If you ever need anything, we’re always here to help! 😊
Warm regards,
Aga
Hi Relief Team
Reply from MyHiRelief
Hi Charles,
Thank you so much for your review! 🌟 We’re glad to hear you had a quick and friendly experience with our support team—that’s exactly what we aim for.
If you ever need anything else, we’re always here to help! 😊
Warm regards,
Aga
Hi Relief Team
Great support services!
Aga was a real help clarifing everything and resolving all the issues with my order. I do not have my products yet, but as soon as I have a chance to test them, I will return with a new review. Hopefully the products are as helpful as Aga! :)
April 14, 2026
Unprompted review
Reply from MyHiRelief
Hi Adina,
Thank you so much for your review! 🌟 It truly means a lot to hear that I was able to help clarify everything and resolve your concerns.
We hope your products arrive soon, and we’re excited for you to try them. We’ll be here if you need anything along the way—and we’ll be looking forward to your updated review! 😊
Warm regards,
Aga
Hi Relief Team
DO NOT BUY from this company
DO NOT BUY from this company. Would give 0 stars if it was available. This company are the biggest bunch of "scammers!!"
The order i originally made turned into an order for 6 jars. They did not send my products and after 2 weeks, I demanded a refund of US$225 . They have said 3 times now that its been refunded. That's been 6 weeks now and NO refund!!!.
March 1, 2026
Unprompted review
Reply from MyHiRelief
Hi Helen,
I’m truly sorry for the frustration and inconvenience you’ve experienced—especially regarding the order change, non-delivery, and the delay in your refund. I completely understand why this is upsetting.
We want to reassure you that we are not a scam company, and situations where refunds are confirmed but not received require immediate escalation and review. This is not the experience we aim to provide.
We can't seem to locate your information in our system and need it to assist you further. Please contact me directly at aga@nw-project.com with your order details, and I will personally investigate this as a priority. I will verify the refund status with our payment provider and ensure you receive a clear and final resolution as quickly as possible.
We sincerely appreciate you bringing this to our attention and the opportunity to make this right.
--
April 23, 2026.
Hi Helen,
This is to provide you with an update regarding your refund. We have already sent you an email, but we have not yet received your confirmation.
After careful checking, we processed your refund. We refunded USD $225.65 to your PayPal account on March 15, 2026, at 5:35 PM.
Please note that the refunds were issued in USD. The final amount that appears in your account will be converted from USD to AUD at the exchange rate set by your bank or payment provider on the day the transaction is finalized. Therefore, the final amount that appears in your account may vary slightly due to currency conversion.
We recommend checking your PayPal account for the transaction details. If you do not see the refund reflected within the next few business days, or if you have any questions regarding the conversion, please contact PayPal customer support directly. They will be able to provide the most accurate information regarding your PayPal account and the transaction.
Thank you for your understanding and extreme patience.
Best regards,
Aga
Warm regards,
Unethical
We inadvertently set up a subscription. The website is designed so that a subscription is set up without you realising it. They sent email saying the next purchase was due to be processed and to contact them to manage the subscription. Email sent to cancel the subscription. Automated receipt received saying a response would be received within 24 to 48 hours but otherwise no response despite a further email sent to them. Have now been charged for the new purchase. Tried to phone but they don't answer.
April 5, 2026
Unprompted review
Reply from MyHiRelief
Hi John,
I’m truly sorry for your experience—I completely understand how frustrating this must be, especially after trying to cancel and still being charged. We sincerely apologize for the delay in responding to your request and the inconvenience this has caused.
I want to reassure you that I can absolutely take care of that for you. First, please allow me to clarify that the subscription option is selected at checkout to provide customers with the deepest discount and member pricing, which automatically generates a new order every month. All orders are placed directly through our secure online system; we do not manually create or place orders on behalf of customers. Every purchase requires the information to be entered and confirmed during checkout. That said, we completely understand how this option can sometimes be overlooked.
Our support team has already reached out via email to provide assistance and ensure your concerns are addressed. Please reply directly to that email so we can assist you promptly and work toward a fair resolution. We want to ensure your concerns are fully addressed.
We truly appreciate you bringing this to our attention and the opportunity to make this right.
Best regards,
Aga
Hi Relief Team
Excellent Customer Service
Product works well, Customer Service was excellent!
April 10, 2026
Unprompted review
Reply from MyHiRelief
Hi Keith,
Thank you so much for your 5-star review! 🌟 We’re thrilled to hear that the product is working well for you and that you had an excellent experience with our customer service.
Your feedback truly means a lot to us! If you ever need anything, we’re always here to help. 😊
Warm regards,
Aga
Hi Relief Team
I don’t need your product I order 2 and…
I don’t need your product I order 2 and I receive 7 off it
March 31, 2026
Unprompted review
Reply from MyHiRelief
Hi Roger,
I’m truly sorry for your experience—this is understandably very frustrating, especially when you’re trying to cancel and the process isn’t working as it should.
Please allow me to clarify that the subscription option is selected at checkout to provide customers with the deepest discount and member pricing which automatically generates a new order every month. All orders are placed directly through our secure online system; we do not manually create or place orders on behalf of customers. Every purchase requires the information to be entered and confirmed during checkout. That said, we completely understand how this option can sometimes be overlooked.
That said, your subscription has already been cancelled. There will be no charged or further shipments will be sent.
Thank you for your patience and understanding.
Best regards,
Aga
Hi Relief Team
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