My Holiday Guide Reviews 822

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 100 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and professionalism, making the holiday planning process smooth and enjoyable. Many highlight the excellent service received, noting the quick response times and efficient booking process for their holidays. Reviewers frequently mention that the staff goes above and beyond to tailor options to individual preferences, ensuring a memorable and seamless travel experience. The holidays themselves are often described as perfect and well-organized, with many expressing their intention to book again for future trips.

What people talk about most

Staff

People report positive experiences with staff. Customers consistently praise the staff for being helpful,... See more

Holidays

Customers had positive experiences with holidays, often praising the excellent organization and seamless... See more

Service

Reviewers highlight positive aspects of service, consistently praising the efficiency and helpfulness of the... See more

Response time

Users describe positive interactions with response times. Customers consistently praise the quick and... See more

Booking process

Consumers find the booking process to be highly positive and straightforward. Many reviewers praise the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We booked a 4-day, 3-night Iceland tour through My Holiday Guide, and Robert was the one who helped make our trip truly memorable. Our flight went smoothly, and our stay at Center Hotels Klopp, conven... See more

Rated 5 out of 5 stars

Eric was absolutely amazing. He arranged all our travel requirement, even helping efficiently when flights got cancelled. The hotels that were chosen by Eric were amazing and very close to all ameniti... See more

Rated 5 out of 5 stars

I booked our holiday to Disneyland Paris through My Holiday Guide and I couldn’t fault the whole experience. Kevin offered me choices of hotels and dates and covered everything including transfers to... See more

Rated 5 out of 5 stars

Patrick organised our whole family trip to disneyland Paris. Everything about the holiday was perfect. The price was unbeatable, private transfer to and from hotel was on time and great! Hotel its sel... See more


Company details

  1. Airline Ticket Agency
  2. Tour Agency
  3. Travel Agency

Written by the company

My Holiday Guide is a modern-day innovative travel company that strives to constantly improve service and product. We guide you to experience the excitement of travel by inspiring destinations.


Contact info

4.9

Excellent

TrustScore 5 out of 5

822 reviews

5-star
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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Kevin was so helpful

Kevin was so helpful and amazing at getting back to me with some great deals. Gutted I couldn't book in the end, but I will definitely be intouch for next year when I can get more time off work.

September 19, 2024
Unprompted review
Rated 5 out of 5 stars

Superb Customer Service

I ask an information and guide on how to travel on 3 European Country and at the same time I was given a superb customer service by Kevin.

At this moment I need to get my annual leave approve once I get it I will pursue my trip and will contact Kevin ASAP.

Please value Kevin, he is so professional and patient and I was satisfied with him.

September 26, 2024
Unprompted review
Rated 5 out of 5 stars

My review of Kevin

Great customer service and fast response always make sure your customers are satisfied to the max. Kevin keep up the good work and get some cheap flights for everyone to enjoy 😊 Thank you once again I will certainly go to you again for any future flights enquiries.

September 25, 2024
Unprompted review
Rated 5 out of 5 stars

Looking for a city break for a Christmas present

I was looking for a wee break for my son for his Christmas box and by chance My Holiday guide was offering some good deals. Eric my agent was extremely helpful, nothing was too much trouble and I am totally satisfied by the outcome, just looking forward to seeing my son's face on Christmas day.

September 5, 2024
Unprompted review
Rated 5 out of 5 stars

Very pleased

Scott was very fast and I was very happy with the deal he found for me. Would definitely get help from Scott again. Thank you

September 25, 2024
Unprompted review
Rated 5 out of 5 stars

Eric was a massive help!!

Eric was a massive help, listening to all our needs and coming up with different solutions to keep the cost down but the magic of the holiday intact. Thank you for all your help we will be back 😊

September 25, 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service

I was scrolling Facebook when I came across My Holiday Guide. They were advertising a holiday that I was interested in so I clicked on the link and asked for more details. Within seconds I had a reply from Robert willing to give me a quote on said holiday. After giving him the details of airports and how many people were travelling he then replied with a holiday itinerary and price. It was a good deal and will definitely bear it in mind when I am in a position to book a holiday. A very quick and efficient service.

September 21, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic Customer Service

Patrick was extremely helpful in providing different options for accommodation with various meal plans. Although we have not booked at this time I cannot fault the customer service- very prompt and responsive to all questions asked. Thankyou!

September 19, 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant booking to Disney - I was a little unsure initially but…

I was a little unsure initially but Robert was extremely knowledgeable and made my booking process extremely efficient.

A few options of hotels anf travel options were speedily presented, follow up queries answered and even last minute checks answered speedily.

I would definitely book here again and recommend.

We had an amazing trip, all made easier by the streamlined simply booking process.

Thanks Robert!!

August 15, 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant service

The operator was really thorough. A very nice person. Was extremely helpful and fast at responding. Catered for our every need. I would definitely recommend this to a friend.

September 18, 2024
Unprompted review
Rated 5 out of 5 stars

tried to look at it myself

after looking at it myself, I gave up and use my holiday guide. Eric was great as I didn't actually message till quite late at night as we were out and when he got back to me at that time we continued our conversation which is easiest for me to do while I am sat in bed after putting two kids to sleep and finishing for the day. Eric gave us a couple of choices and having made the choice sorted out the payment plan. I made everything nice and easy. Most of these conversations were past 10 o'clock at night so he has patience! great experience would definitely recommend a use again. Thank you Eric 🤩

August 26, 2024
Unprompted review
Rated 4 out of 5 stars

Our triple city trip to…

Our triple city trip to Budapest/Vienna/Prague was such a nice experience. It was well thought and organised by Eric.
Our accomodations were in the heart of the city making it easier transport.
I definitely would like to have another trip arranged by this travel agency.

August 28, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service!

Very professional and customer orientated’ patient and honest advice always given’ best quotes provided’ Thanks to Kevin definitely be coming back.. A+++

September 7, 2024
Unprompted review

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