I bought my first Bella earrings 5 years ago, I have a few pairs now and wear them every day. Recently I sent for 2 more pairs but wasn't happy with the colour of one pair. I followed the retur... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve had loads of the Bella earrings and I’m always complimented on them. Nice, easy to use website, free delivery and just great quality. Couldn’t fault the service. Great online purchasing experi... See more
I bought some earrings and is was buy one pair get one free offer. The earrings are beautiful well worth the money and very comfortable to wear. Delivery was smooth and problem free. Love the earrin... See more
Really easy to navigate website to find out what you want, This is a repeat order for me and I had the same fantastic delivery service and the earrings and bracelet were great quality and they do n... See more
Company details
Written by the company
Here at My Jewellery Story, we believe that quality jewellery shouldn’t be expensive, must be 100% hypoallergenic, and that every woman should have access to the perfect piece to elevate any look.
Contact info
6 Thornes Office Park, WF2 7AN, WAKEFIELD, United Kingdom
- help@myjewellerystory.co.uk
- myjewellerystory.co.uk
4.7
Excellent
300 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
fabulous
Kept up to date at all stages of my order and the earrings are absolutely gorgeous
March 25, 2026
Fantastic quality jewellery
Really easy to navigate website to find out what you want,
This is a repeat order for me and I had the same fantastic delivery service
and the earrings and bracelet were great quality and they do not tarnish
March 28, 2026
Absolutely beautiful Bella earrings
Absolutely beautiful Bella earrings. Fast delivery and good communication from the company.
March 27, 2026
Great quality.
I’ve had loads of the Bella earrings and I’m always complimented on them. Nice, easy to use website, free delivery and just great quality. Couldn’t fault the service. Great online purchasing experience.
March 25, 2026
The jewellery is very well made
The jewellery is very well made. Fantastic choose. Above all I appreciated getting a response from a REAL , very friendly person when I sent the earrings back for exchange of size. Excellent customer service . Thank you. appreciated.
February 26, 2026
Excellent products and value for money
February 26, 2026
I didn’t receive all of my items that I…
I didn’t receive all of my items that I paid for. I have sent 5 emails to their help desk and they haven’t responded!
Erika I have emailed again as you haven’t sent me an email, as you stated in response to this review, to fix this issue!
February 25, 2026
Reply from My Jewellery Story
Hi Mr Norman,
I’m Erika from MY Jewellery Story Customer Care. I’m sorry to hear that some items from your order didn’t arrive.
We’ve just sent you an email so we can assist you directly. Please let us know which item(s) are missing, and we’ll look into it immediately to resolve the issue.
Thank you,
Erika
MYJS Customer Care
Reassuring good business. realise the country the…
I didn’t realise the country the earrrings were coming from. I had a little worry I’d bought a scam. Your information kept coming and everything fell into place. I love the crystals. Thank you. Judy Slee.
February 26, 2026
My stud earrings arrived yesterday they…
My stud earrings arrived yesterday they are beautiful going to order another pair.
February 25, 2026
Reply from My Jewellery Story
Hi Mrs Walker,
We’re sorry for the confusion and understand how frustrating this must be, especially if your order hasn’t arrived yet.
If you could please email us at help@myjewellerystory.uk, we’d be happy to look into this for you and check the status of your order.
Thank you for bringing this to our attention.
Best,
Erika
MYJS Customer Care
Excellent
I bought some earrings and is was buy one pair get one free offer. The earrings are beautiful well worth the money and very comfortable to wear. Delivery was smooth and problem free. Love the earrings and will definitely buy from this company again
January 26, 2026
Perfect earrings i was hoping for
Perfect earrings i was hoping for. Delivery timing good. Will search website again for further items.
December 26, 2025
Beautiful earrings love them will be…
Beautiful earrings love them will be ordering more
December 26, 2025
Great earrings and beautifully made
Great earrings and beautifully made, well packaged and very affordable.
November 27, 2025
Margaret
Ordered earrings supposed to be buy one get one free only got one pair not happy very disappointed
October 30, 2025
Reply from My Jewellery Story
Hi Margaret,
Thank you for your feedback. We’re sorry for the confusion regarding the Buy One, Get One Free offer.
We’ve sent an email to your iCloud account to confirm which pair you’d like as your second item.
Since it needs to be added to your order to apply the promotion, please let us know which color or design you’d like for your free pair, and we’ll make sure it’s included.
We appreciate your patience and look forward to resolving this for you.
Warm regards,
Erika
MYJS Customer Care
Bella earrings
I bought my first Bella earrings 5 years ago, I have a few pairs now and wear them every day.
Recently I sent for 2 more pairs but wasn't happy with the colour of one pair.
I followed the returns procedure and have to say the customer service was excellent!
My contact was Erika who was brilliant, she kept me updated with the process and when to expect the replacement earrings.
I received them today and wearing them already.
Thank you Erika and the team 🤩
October 27, 2025
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