My Jewellery Story Reviews 939

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 99 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, especially the earrings, for their beauty, quality, and how closely they match online descriptions. Many people appreciate the excellent value and often compare the quality favorably to more expensive brands. The delivery service is also frequently highlighted as efficient, with customers receiving updates and their orders in good condition. However, some people were dissatisfied with aspects of their orders, particularly regarding delivery times, with several mentioning significant delays or not receiving their items as expected. There were also occasional reports of issues with product quality, such as clasps breaking or earrings causing irritation, despite being advertised as hypoallergenic.

What people talk about most

Product

Customers consistently note positive experiences with product quality and aesthetics. Many reviewers praise... See more

Quality

Consumers find quality to be positive. Many reviewers praise the excellent quality of the jewelry, describing... See more

Order

Customers had ambiguous experiences with order. While many reviewers praised the ease of ordering, fast... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the fast shipping and timely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I purchased a pair of earrings yesterday through MYJS and they had an offer for buy 1 get 1 free! I chose another pair for a good friend and both pairs arrived today!! They are beautiful, great qualit... See more

Rated 5 out of 5 stars

The Bella clear crystal earrings are like shiny glistening diamonds and the aqua crystal earrings are as deep blue glistening ocean water. They both are absolutely beautiful, just gorgeous and a grea... See more

Rated 5 out of 5 stars

The earrings looked just like the picture. Great quality on both pairs of my earrings I am getting so many compliments ! I will definitely be buying from this company again Lisa Jordan

Rated 5 out of 5 stars

Bought the Belle earrings got one pair free excellent value and fab earrings. I usually buy Swarovski could not tell the difference. Would definitely recommend


Company details

  1. Jewelry Designer

Written by the company

Here at My Jewellery Story, we believe that quality jewellery shouldn’t be expensive, must be 100% hypoallergenic, and that everyone should have access to the perfect piece to elevate any look.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

939 reviews

5-star
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Replied to 90% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Sparkles for days!

I saw a similar bracelet on a gal at our Christmas dinner party. I researched it and they ranged from $200 to $20. At $50 this was affordable but lovely!

December 27, 2025
Rated 5 out of 5 stars

Beautiful earrings!

Beautiful earrings! I love them and will be looking to see what other products they have!! Amazing quality.

December 25, 2025
Rated 5 out of 5 stars

Luv the earrings.

Luv the earrings.. they are big beautiful and fit my ears perfectly! Also very light weight so comfortable to wear.. I mix the clear crystal w my real diamond jewelry and it looks great! I’ll buy more colors soon

December 24, 2025
Rated 5 out of 5 stars

Gemstone Earrings

Beautiful products. Some delay in shipping.

December 18, 2025
My Jewellery Story logo

Reply from My Jewellery Story

Hi Diane, we’re so sorry to hear about your experience and truly appreciate you bringing this to our attention.

We’ve checked your order and can see that it was marked as delivered on December 30. Our customer care team has reached out to you directly via email to help better assist.

Please know we’re here to help and would really appreciate the opportunity to make this right for you.

Warm regards,
Erika
MYJS Customer Care

Rated 5 out of 5 stars

Exquisite jewellery

Easy to order followed by fast and efficient service. The earrings are beautifully produced and aesthetically pleasing.

November 29, 2025
Rated 5 out of 5 stars

Customer service

I am so impressed with the customer service. I purchased the wrong item and the exchange process was flawless. They even reimbursed me for the postage to send the item back.

October 25, 2025

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