My Jewellery Story Reviews 939

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 99 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, especially the earrings, for their beauty, quality, and how closely they match online descriptions. Many people appreciate the excellent value and often compare the quality favorably to more expensive brands. The delivery service is also frequently highlighted as efficient, with customers receiving updates and their orders in good condition. However, some people were dissatisfied with aspects of their orders, particularly regarding delivery times, with several mentioning significant delays or not receiving their items as expected. There were also occasional reports of issues with product quality, such as clasps breaking or earrings causing irritation, despite being advertised as hypoallergenic.

What people talk about most

Product

Customers consistently note positive experiences with product quality and aesthetics. Many reviewers praise... See more

Quality

Consumers find quality to be positive. Many reviewers praise the excellent quality of the jewelry, describing... See more

Order

Customers had ambiguous experiences with order. While many reviewers praised the ease of ordering, fast... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the fast shipping and timely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I purchased a pair of earrings yesterday through MYJS and they had an offer for buy 1 get 1 free! I chose another pair for a good friend and both pairs arrived today!! They are beautiful, great qualit... See more

Rated 5 out of 5 stars

The Bella clear crystal earrings are like shiny glistening diamonds and the aqua crystal earrings are as deep blue glistening ocean water. They both are absolutely beautiful, just gorgeous and a grea... See more

Rated 5 out of 5 stars

The earrings looked just like the picture. Great quality on both pairs of my earrings I am getting so many compliments ! I will definitely be buying from this company again Lisa Jordan

Rated 5 out of 5 stars

Bought the Belle earrings got one pair free excellent value and fab earrings. I usually buy Swarovski could not tell the difference. Would definitely recommend


Company details

  1. Jewelry Designer

Written by the company

Here at My Jewellery Story, we believe that quality jewellery shouldn’t be expensive, must be 100% hypoallergenic, and that everyone should have access to the perfect piece to elevate any look.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

939 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 90% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent All The Way Around

Excellent customer service. Great quality jewelry, beautiful designs and good prices. Love BOGO on mix earring charms. I wear MJS earring charms with real diamonds and gold, and they look just as good. Can’t tell the difference.

July 21, 2024
Rated 5 out of 5 stars

I needed to return some items

I needed to return some items. Process was pretty easy, but time consuming as I had to fill out each return individually. You may want to look into how an individual can form to return multiple items from same order.

July 27, 2024
Rated 3 out of 5 stars

Earrings are formed weird

Earrings are formed weird. I have to tip forward all the way until the back clasp pushes into my ear, in order for it to look right.

July 19, 2024
My Jewellery Story logo

Reply from My Jewellery Story

Dear Nichole,

I’m sorry to hear that they’re not fitting as expected and that you’re experiencing discomfort.

We have sent you a separate email to assist you with either a replacement or a refund. Please check your inbox for that email, and let me know if you need any further assistance.

Thank you!

Best,
Erika
MYJS Customer Care

Rated 1 out of 5 stars

Email said I wouls receive a tracking…

Email said I wouls receive a tracking number. No number no earrings but a survey about my experience. wow

June 28, 2024
My Jewellery Story logo

Reply from My Jewellery Story

Dear JoEllen,

We sincerely apologize for the inconvenience you experienced with your recent order. We have resent the tracking details for your order via email. Please check your inbox for the tracking number and delivery information.

If you have any further concerns or need additional assistance, please feel free to reach out to us. We appreciate your feedback and are committed to improving our service.

Best regards,
Erika
MYJS Customer Care

Rated 5 out of 5 stars

Easy to order..got it today just check…

Easy to order..got it today just check mail.ive been really sick. My sister been my support taking me to doctors .so I got a heart sparkling necklace. I'm so excited to give it to her.. and I got one too. I love sparking shiny jewelry. I will order again.. ☺️ happy thoughts and God bless

June 1, 2024
Rated 5 out of 5 stars

Fabulous Value

Having ordered these earrings before, I know the beauty and quality of the product. This time, I ordered lime green and a light purple, and the earrings did not disappoint! They're gorgeous and a really excellent value. You can't go wrong with these stunning additions to any jewelry wardrobe!

May 23, 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look