While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I have been waiting for a refund for a faulty product almost 2 months - only one email after a 3 weeks to say refund approve then nothing. Do not reply to emails. Awful service would not recommend.

Rated 5 out of 5 stars

My jukes ear pieces and microphone have revolutionised my daughters experience in the swimming pool she has had gradual hearing loss and auditory processing delay. After one session she came out of he... See more

Rated 5 out of 5 stars

Bought a Solo Wave, which had a minor connectivity problem. Nicolai went totally out of his way to swap out the unit immediately, since when having had a couple of swims I can honestly say I am blo... See more

Company replied

Rated 2 out of 5 stars

Although I think my jukes are very good the on/off button cover has become dislocated, I have sent 3 messages/emails and had no response at all. So the customer service is either extremely poor or non... See more

Company details

  1. Sportwear Manufacturer

Written by the company

Groundbreaking wireless and waterproof bone conduction headsets to take audio with you during your training sessions. For amateur and professional clubs we also sell a training product so coaches to communicate with athletes in real-time up to 1km away. Global shipping is available.


Contact info

3.0

Average

TrustScore 3 out of 5

81 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Absolutely awful customer service

Absolutely awful customer service. They sent me a faulty headset and will only refund if I post back at my own cost and its quite a large box.

I've been emailing back and forth for weeks and have gotten nowhere, they don't care that I'm skint at the moment and don't see why I should be out of pocket to post THEIR faulty product back!

AVOID!!!

December 5, 2021
Rated 5 out of 5 stars

Amazing bit of kit

OK , Honestly they are amazing , I have been using the junior set for 2 years
really good , I have just purchased the Adult set , still very good but not as loud as the Junior set . I haven't used the adult ones in the water yet . I am a bit apprehensive . I have tried them in the house and they are definitely quieter
than the Junior ones .

November 18, 2021
MyJukes 🔥 logo

Reply from MyJukes 🔥

Thanks so much for the review David! Hope Pro goes well for you

Rated 4 out of 5 stars

Decent.

Good product at a good price delivered at the stated time. Would recommend.

November 7, 2021
MyJukes 🔥 logo

Reply from MyJukes 🔥

Thanks Andrew, I wish your swim journey all the best

Rated 5 out of 5 stars

Great service and very fast delivery

Great service, trustworthy and very fast delivery. I would for sure come back as a customer.

November 5, 2021
MyJukes 🔥 logo

Reply from MyJukes 🔥

Thank you Iris, I wish your swim journey all the best :)

Rated 5 out of 5 stars

Outstanding service

Outstanding service. From start to finish Jukes couldn't have been more helpful! Excellent communication, help, postage and high quality equipment. We are extremely pleased with the headsets. What a gamechanger to our club. Thnak you so much.

October 19, 2021
Rated 5 out of 5 stars

Absolutely fantastic

Absolutely fantastic and truly excellent customer service. They have replied to emails quickly and helped me through the process with their knowledge. I have a hearing loss and these products have changed the way I am able to hear through the bone conduction technology; both through the headsets in the water and the ear phones out of the water. Amazing company.

October 10, 2021
Unprompted review
Rated 5 out of 5 stars

Well made bit of kit

Extremely fast delivery not been able to test it due to pool shut for holidays
Seems a well made piece of kit looking forward to trying it next week will fine back and follow up then

August 15, 2021
Rated 5 out of 5 stars

My jukes ear pieces and microphone have…

My jukes ear pieces and microphone have revolutionised my daughters experience in the swimming pool she has had gradual hearing loss and auditory processing delay. After one session she came out of her session beaming and positive that she could hear every word the coach said and it made her swimming easier and more pleasurable . We wish we had found this years ago . Can’t thank everyone at Jukes enough !

July 15, 2021
Rated 5 out of 5 stars

Replacement under Warranty

My daughter’s jukes headset stopped charging, so I contacted the company and they sorted out a replacement immediately.
We decided to upgrade to the Pro and the charging system is much better, so worth the price difference.

July 9, 2021
Rated 5 out of 5 stars

Teacher/coaching changing technology!

I recently purchased the new jukes pro for my company and I feel that jukes have designed a better more advanced head set that is absolutely brilliant! The jukes products have completely changed the way my company teach and I would totally recommend that any teacher/coach try their head sets. They’re a complete teaching game changer!

June 18, 2021

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look