Received part of my order today. Express delivery and well packaged. Melissa has been very responsive and helpful throughout the process. Both my husband and I are extremely happy with his brand new p... See more
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See what reviewers are saying
I've given three stars, orders came separately (3 times), was left thinking my orders were stolen. First delivery, packing slip stated two items, yet received only the one. Second delivery, same thing... See more
This is a chriscos international brana and are not based here.Crap service,state a 2 week delivery window when in actual fact its its at least 12 weeks everything. Ships from Australia So your stuffed... See more
I shopped here for years then suddenly this year they suspended my last order after I had already paid half of it and said they'll re-activate it after I give them photo ID, credit card numbe... See more
Company details
Written by the company
Online layby store with layby plans up to 12 months long on over 40k products!
Contact info
58 easey st Collingwood, 3066, melbourne, Australia
- 0800 695 292
- customerservice@mylayby.com
- mylayby.co.nz
2.7
Poor
300 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Excellent payment plans even on the…
Excellent payment plans even on the benefit excellent customer service and updates packages come on expected date and time but give a the circumstances of level 4 lockdown deliveries will be delayed which is ok because of the regular updates thank you Mylayby you guys are awesome
August 31, 2021
Love all the new items that are on the…
Love all the new items that are on the page can’t wait to get my items
August 31, 2021
Had a hiccup with payment on my end
Had a hiccup with payment on my end. Still continued to try again the next day and it went out ok.
Thank you!!
August 28, 2021
All ways helpful when I call for help…
All ways helpful when I call for help with products
August 25, 2021
Fast great selection easy to understand…
Fast great selection easy to understand and lots of payment options!thanku
August 24, 2021
Always been a great way to get Xmas down
August 19, 2021
Rude Customer Service.
First purchase went well , that’s where it ends . Understand the Christmas timeframe’s but Poor and shocking customer service, argumentative and unhelpful. Bought and paid for several items, tracking doesn’t show anything, still waiting . I have 5 orders pending and will be my last. Highly recommend other buyers to avoid the hassle and rude customer service.
August 14, 2021
Reply from My Layby New Zealand
Thanks Suresh. We work really hard to keep our prices as low as possible so it's great to get this feedback.
When is The Xbox Series X Coming out
Because the Layby Is Finished and it not out yet for the Xbox Series X Console is coming out
August 14, 2021
Reply from My Layby New Zealand
Hi Dale, the chip shortage is certainly playing havoc with supply times for gaming consoles. We are starting to see a dribble of stock coming in, but timeframes for the majority is still unknown. To discuss your order more specifically please shoot through an email or give us a call and we can look into it further for you.
You do prity good
You do prity good, but why can't do layby as you us? Let some of the other places do. Or layby and send the the person after so many payment has been pay.
August 13, 2021
Reply from My Layby New Zealand
Hi Les, thank you for your feedback. MyLayby is a traditional layby service so orders are not shipped until the completion of your desired payment plan. The introduction of buy now pay later structure would require credit checks which we understand the majority of our customer prefer not to engage with.
With there being many buy now pay later retailers in the market already, we prefer to stay as a traditional layby service to offer an alternative.
Very good people to talk to
August 13, 2021
Reply from My Layby New Zealand
What a lovely compliment! Thank you, Samantha.
Excellent friendly service great prices…
Excellent friendly service great prices excellent delivery time frames if item is in NZ can take quite a bit longer if it has to come from Australia
August 10, 2021
Reply from My Layby New Zealand
Hi Richard, thank you for your honest feedback. Some items do ship from AUS but we do always try to ship from within NZ wherever possible. Sorry for your wait.
Tbh it's my first time using this to…
Tbh it's my first time using this to purchase something so it's really good for a time don't have enough to buy thing .
August 2, 2021
Not impressed
One item unavailable and replaced, no information on when ill receive my order even though the ETA is tomorrow minimal information on WHY it's so delayed just a generic email sent.
July 28, 2021
Fast delivery including excellent…
Fast delivery including excellent communication from order confirmation to arrival but for this type service you have to pay little bit more which will be value for money
July 21, 2021
Unprompted review
I'm still waiting to receive my order
June 23, 2021
Slow delivery time for product when…
Slow delivery time for product when full price has been paid. No reminder emails to let us know what’s happening and when product will arrive. No tracking system.
June 23, 2021
really fantastic service keep it up the…
really fantastic service keep it up the good work thanks
June 21, 2021
You guys are good.
June 20, 2021
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