Received part of my order today. Express delivery and well packaged. Melissa has been very responsive and helpful throughout the process. Both my husband and I are extremely happy with his brand new p... See more
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See what reviewers are saying
I've given three stars, orders came separately (3 times), was left thinking my orders were stolen. First delivery, packing slip stated two items, yet received only the one. Second delivery, same thing... See more
This is a chriscos international brana and are not based here.Crap service,state a 2 week delivery window when in actual fact its its at least 12 weeks everything. Ships from Australia So your stuffed... See more
I shopped here for years then suddenly this year they suspended my last order after I had already paid half of it and said they'll re-activate it after I give them photo ID, credit card numbe... See more
Company details
Written by the company
Online layby store with layby plans up to 12 months long on over 40k products!
Contact info
58 easey st Collingwood, 3066, melbourne, Australia
- 0800 695 292
- customerservice@mylayby.com
- mylayby.co.nz
2.7
Poor
300 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
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I've given three stars
I've given three stars, orders came separately (3 times), was left thinking my orders were stolen. First delivery, packing slip stated two items, yet received only the one. Second delivery, same thing, third delivery correct order delivered. Dealt with a staff member at Layby, she was awesome, however, could not ring me back because I am in NZ, once she had contacted the courier company. Email contact made at least a week later after my first dealings. Does not deter me from using My LayBy again, just need to improve in some area's.
June 17, 2021
Easy to use stress free experience
Easy to use stress free experience
I like all the shops you have using layby option & you can go in to a store & use layby
June 17, 2021
Great but
I love using this site but feel it could use a longer pay period especially for bigger purchases.
June 17, 2021
I am very happy apart from…
I am very happy apart from communication customer service could be better
June 17, 2021
Good service
June 17, 2021
Layby is a trusted and easy way to pay…
Layby is a trusted and easy way to pay off the things you need
June 17, 2021
I like using my layby
I like using my layby, a great way to get a product that you like and to pay it off.
Thank you
June 17, 2021
Awesome customer service
June 17, 2021
Excellent
Yet again mylayby provided great products also excellent helpful quick and efficient service and delivery. I have purchased numerous products with mylayby highly recommend them. Thank you
June 17, 2021
Happy camper
I have never had any problems with product or delivery so will shop again so thank you 😊
June 17, 2021
first experience not good
first experience not good, paid my product off in 2 months, was told to wait 14 business days for delivery, waited 15 working days still no product, was told to wait another 7 business days still no product, not good when you get my money and 3 nearly 4 months no delivery of what I paid for, requested a refund instead of waiting for another 7 working days
June 17, 2021
Love using layby easy to use and simple
June 17, 2021
I don't have layby so am not sure y…
I don't have layby so am not sure y I've been asked to review it
June 17, 2021
I am not even a customer
I am not even a customer. Was declined on application. I have been a frequent user of Humm, Zip and Afterpay for the past 2 years and prefer their opportunities given.
June 17, 2021
Reply from My Layby New Zealand
Hi Casey, thank you for your review but I think you may have us confused with another company. MyLayby is a traditional layby retailer and we do not decline orders since they are not delivered until after payments are completed.
I love Afterpay its convenient and easy…
I love Afterpay its convenient and easy to use.
June 17, 2021
I haven't used the service yet
June 17, 2021
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