Mylee Reviews 3,650

Very good customer support (I spoke to Beatrice). The response was quick, and I got a replacement for the faulty product

Brilliant customer service from Beatrice, I had a slight issue with my order but she responded promptly, explained and sorted it all for me. And I’m very happy with my updated order!

Great company. Wouldn’t buy from anywhere else. I’m a newbie to the nail world. After paying to have my nails done, I realised it was cheaper to get a kit and do it myself.

I wouldn’t be without my mylee kit at all now. I love how there are deals and great offers. All the colour choices are amazing. Delivery is always super quick and packed well.

Highly enjoy their reward scheme too, makes purchases even more worth while when you get a reward to shopping with this company back. I’ve saved loads with vouchers and rewards gifts.

My gels last 3 weeks and really help to look after my nails, as someone with anxiety these help to stop the damaging picking routine. Everyone always compliments on how well these gels have helped healed my hands.

Will come back to Mylee time and time again!

Great customer service I received again from Beatrice. I emailed enquiring about an on going offer. She was quick with her response and very helpful as alway to get me the answer to my question. Solved the query quick more then happy to contact again if need further help and advice and happy with my mystery bundle I recently received. Thank you Beatrice. 😊

I bought the midi kit from Mylee and I used it a few times as they would peel off after 1 or 2 days. I followed all the prep work (I had BIAB done for years so knew enough about what I was doing) and after a few uses I realised that my nails were ruined. I had worked so hard to get my nails to a nice length and with strength. My nail tech had gone on maternity so I thought this kit would be great to fill the gap until my nail tech is back. All my nails have split and ended up so short (and painful). I reached out to Mylee with all the information they required, they offered a replacement (which is no good because my nails are ruined) and after that just stopped responding to me.

Love love love mylee. Been using it for about 9 months now and am even starting my own business now. The customer service is next level. Just remember that gel polish no matter what, contains chemicals and should not come in contact with the skin. I see lots of stuff about allergies but that's partially because brands like mylee are so accessible that unprofessionals can use it. If you don't know what your doing please do some research before you start.

Purchased their products both through their own website and also on Amazon. I like their products although I had issues with a topcoat and the customer service was good with a replacement sent out. However when I've tried to contact customer service regarding a lamp bought on Amazon it's been a nightmare to get proper customer service and been passed back and forth. I've tried email, Amazon support and also WhatsApp- I still don't know what's happening because instead of a consistent back and forth conversation you end up waiting 1 day to get a response to then have to reply and wait another day- I'm considering looking for an alternative gel polish brand due to this.

Edit to update:
Told me they'd send me a replacement, got no contact when I asked follow up questions, they finally got back to me to tell me the lamp isn't in stock and to go back through Amazon despite me having already tried this route and getting no response from Mylee. So a week later I am still no further in getting any sort of replacement for a faulty lamp. No faith in them as a brand anymore given they can't uphold their own warranty and their customer service is atrocious.

Had an allergic reaction. Have made a complaint with no response. Sent over requested forms. Have used WhatsApp and been ignored.
Will be taking further.

I ordered the new gel nail wraps and wrap remover which hadn't arrived and it had been a week. I had ordered these for a reception party on the weekend. I contacted the support team and Beatrice looked into the delivery. Yodel had lost my order. Beatrice sent out another order to me which I received the following day! Brilliant customer service and looking at the other reviews, Beatrice is definitely an asset to Mylee! Thank you x

One of the Polishes I was sent was the wrong colour, after emailing the customer support team Beatrice kindly responded by promptly sending the right colour straight away and letting me know it was on its way! I have now received the correct shade. Excellent customer service, thank you :)

Great customer service from Beatrice, she was very helpful, prompt and friendly, thank you Beatrice for sorting out my issue, really appreciated.

Beatrice was super helpful and responses very quick,
My power lead was broken on my lamp which i struggled to source. This has now been sent out :-)
Thanks Beatrice :-)

I had an issue with my order which Neren sorted out quickly. She was very friendly and helpful. Thank you again Neren for your help. Mylee is a lovely company to deal with.

Great customer service from Beatrice, she was very helpful, prompt and friendly, thank you Beatrice for sorting out my issue, really appreciated.

Beatrice was amazing! 👏 Brilliant service!
I had Mylee top coat gone bad 6 months after I ordered, which is outside of any return policy. I received a prompt replacement after sending some photos and a short video of the problem. To be honest I thought I was not going to get anything after emailing the customer service team, but Beatrice was ever so helpful.

Had an issue with the courier (ordered just before the weekend then it was a bank holiday)
I chased this with Mylee’s customer service team and had Beatrice assigned to the case. She was amazing and within a day I had my parcel.
Super friendly team and great products, I have the whole gel set to do my nails and swear by it.

Had a problem with my order which was resolved very quickly by great customer service. Thanks to Neren who dealt with this so well and promptly

Amazing product. Highly recommended. Super fast shipping and delivery.

I bought a gel colour using the bottle swatch as my colour guide but the content didn’t match. I wrote to customer services who were brilliant. They are sending me the replacement colour of my choice.
I have given a 4 stars because of the initial problem but If it were only about customer service I would have given 5 stars.

Love LOVE Mylee. I’ve had so many compliments on home done manicures with Mylee gel. Great colours and fantastic customer service, I have been trying to find a specific matching hot coral shade and have had lots of help - shout out to Beatrice who has sent out a further 4 colours for me to try!!