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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Many customers praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The product is frequently highlighted as a life-saver, with many people appreciating its effectiveness in reducing pain and allowing them to maintain their daily activities. People are particularly impressed with the quick relief it provides and the overall positive impact on their quality of life. However, some customers also noted significant issues with the product's durability, reporting that devices stopped working after a short period or even after just a few uses. These individuals also expressed dissatisfaction with customer service, citing difficulties in reaching support, slow responses, and unhelpful resolutions, especially regarding product replacements or subscription cancellations.

What people talk about most

Product

Reviewers highlight ambiguous aspects of the product. Many customers praise the device, calling it a "life... See more

Customer service

Customers consistently note ambiguous experiences with customer service. Many reviewers express significant... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the Livia support team for... See more

Subscription

Consumers find subscriptions to be ambiguous. Many reviewers express frustration with the difficulty of... See more

Quality

Clients share ambiguous opinions on quality. Many customers are satisfied, reporting that the product... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The Livia support team was very helpful and they resolved my issue. It was quick and easy to use the online chat feature to report my problem. Alina created a ticket and reached out to assist me in a... See more

Company replied

Rated 4 out of 5 stars

TOTAL LIFESAVER! CUSTOMER SERVICE ROCKS! $8/month subscription is totally worth it!Backstory: I have extremely painful periods and I finally caved and I bought my Livia device on Christmas Day last... See more

Company replied

Rated 4 out of 5 stars

I placed my order on 28 December 2025 during a promotion though it was only shipped on 28 January 2026—likely due to the holidays and stock availability. Thankfully, it arrived just before my t... See more

Company replied

Rated 5 out of 5 stars

My Livia is simply a lifesaver. As someone with heavy periods following IVF treatments and severe cramps, there is nothing I recommend more than this device. It will become your best friend, rest assu... See more

Company replied


Company details

  1. Medical Technology Manufacturer

Written by the company

Revolutionize your menstrual pain relief with Livia – The Off Switch for Menstrual Pain! This FDA-cleared wearable employs patented SmartWave™ Pain-blocking Technology, delivering rapid relief in just 30-to-60 seconds. Trusted by 250,000 users globally with 10,000 Five-Star reviews across various platforms, Livia is 100% drug-free, clinically tested, and compact for discreet wear. Customize your Livia to match your style, and revel in continuous relief through its enduring battery and USB rechargeability. The comprehensive kit ensures you have everything you need. Say goodbye to menstrual pain, and hello to Livia!


Contact info

3.8

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 92% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My daughter has very painful periods

My daughter has very painful periods, her cramps last the whole 7 days. She would have to take Midol and 3 ibuprofen’s at the same time just to get a little relief. She now just wears her Livia and doesn’t have to take pills to manage her pain!! So worth the money. We also had an issue with the pad breaking and they sent a new one right away at no charge! Best product and great customer service!! Please don’t ever go out of business ❤️

August 21, 2024
Livia logo

Reply from Livia

Thank you for your kind words, Amber.

We are so happy Livia is helping your daughter so much and appreciate you taking the time to share her experience ❤️

Rated 5 out of 5 stars

Saves me

Omg, I can continue living especially on first days of my period, without taking medication (which sometimes doesn’t help). Or even when I can’t function as usual, it still alleviates my pain (very quickly after turning it on). Thank you!

August 18, 2024
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Reply from Livia

Thank you for your great review, Marharyta.

It makes us so happy to be able to help with your painful days.

Enjoy your Livia :)

Rated 5 out of 5 stars

Great for menstrual cramps…

This Livia device is awesome for menstrual cramps. It is so much better than having to take ibuprofen all the time. As a sufferer of both Endo and Uterine Fibroids, however, it doesn't always work. I have found that it is not useful for me, personally, when I'm having cramping pain due to the Fibroids. Otherwise it is a wonderful product and I will always recommend this to others.

July 18, 2024
Unprompted review
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Reply from Livia

Thank you so much for sharing your experience, Clarissa.

We are so glad we can help with your monthly pain :)

Rated 5 out of 5 stars

Gratitude for Livia

That time of the month was brutal in high school, and only worsened as I got into adulthood. Medications stopped working, and the heating pad only provided so much assistance. From the first moment I tried Livia, I have raved to everyone about the results! This device works wonders with cramps and gave my life back, pain free! I strongly recommend Livia to anyone who is having difficulty finding relief.

August 12, 2024
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Reply from Livia

Thank you for your awesome review, Melissa.

We are so happy to see that Livia is helping you so much with your monthly pain :)

Rated 5 out of 5 stars

I got a Livia for my girlfriend

I got a Livia for my girlfriend, who has always had bad period pains when it's that time. Sometimes it's even been so bad that it makes her puke, and want to curl up and have someone stab her in her lower back to relieve the pain. When I gave her the Livia, she started using it and as soon as she put it on she said it was already helping. She had to adjust the intensity of it a bit though once she found the right intensity she hasn't had the pain as much anymore, at least when she remembers to charge it. Only thing I would say would, they almost need to offer a 2 or 3 pack, for the people that forget to charge them or need to use them more than just when they're on their period. So far, I would highly recommend it.

July 19, 2024
Unprompted review
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Reply from Livia

Thank you so much for this awesome review, Jacob.

We are so glad to see Livia is helping your girlfriend so much :)

Rated 5 out of 5 stars

Wonderful Device - Great Company

Really helps with the pain on my really bad days, I can actually move around instead of curling up into a ball and refusing to move a muscle. It’s a great device and I highly recommend it for anyone who has a uterus and ovaries.

March 15, 2024
Unprompted review
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Reply from Livia

Thank you for sharing, Sunny.

So happy to see Livia is helping you so much :)

Rated 5 out of 5 stars

Amazing product. Highly recommend

I can't express how grateful I am for discovering the Mylivia device. As someone who has suffered from debilitating menstrual cramps for years, this little gadget has been nothing short of miraculous.
From the first use, I noticed a significant reduction in pain. By the second cycle, I was able to go about my day normally - something I haven't experienced in years! The best part? No side effects or medication needed.
What I love about Mylivia:

Easy to use - just clip it on and go
Discreet - fits comfortably under clothing
Fast-acting - I feel relief within minutes
Long-lasting battery life
Drug-free solution

The customer service is also top-notch. When I had a question, the team responded quickly and was incredibly helpful.
If you're tired of letting period pain control your life, give Mylivia a try. It's been a game-changer for me, and I'm confident it can help others too. Worth every penny for the freedom and comfort it provides!

August 7, 2024
Unprompted review
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Reply from Livia

Thank you so much for your kind words, Hadar.

We are so happy to see that you are enjoying Livia and a pain-free period :)

Rated 5 out of 5 stars

Relief

Since starting menopause, my cramps have become horribly painful and almost debilitating at times. Even with taking maximum amount of midol and other pain relievers they were still tremendously painful. The Livia unit has made a huge difference, for the better! When I put the Livia on, my cramps disappear completely. It's the most amazing invention in my opinion! It makes my cramps nonexistent while having it turned on. I'm able to function again like a non-period day. I still take some midol and other pain meds to help with other symptoms but it's no where near the amounts as before I got the Livia. I have recommended the Livia to so many of my co workers and friends that have bad cramps. I would recommend the Livia to anyone that has cramps. Livia is the best thing ever!

May 1, 2024
Unprompted review
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Reply from Livia

Thank you so much for sharing, Catina.
We are so happy to see Livia is helping you so much :)

Rated 5 out of 5 stars

I love this product!!!

My period pain is so much more manageable!! It’s not 100% gone but I can get it down to low to almost no paid. I have endometriosis and have had very bad pain since I was 14 years old. I am now 30 and have finally found the solution. I use to medicate myself as much as possible and still my pain was crippling. I am now able to go out on my worst days and wear this. I can be almost pain free at work and truly live my life. Even if this breaks one day I would buy another!!

April 30, 2024
Unprompted review
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Reply from Livia

Thank you so much for sharing your Livia experience, Mara.
Enjoy your pain free period :)

Rated 5 out of 5 stars

10/10 after years of agony

For anyone curious, I got it. It’s amazing. Yes, similar to a tens, but I felt genuine relief with this. First time I didn’t want to sob and run to pharmecuticals so THANK YOU!
However, my first one broke, sadly, I was working with a customer service rep but with a looming period and the company having a really great sale running, I just ordered a second. Used it as soon as cramps started (they always start before my actual bleeding… yes I know I’m meant to see a doctor so save the lectures. I have an appointment coming up.)
But yeah long story short; it worked really well for me and I’m really happy with this product. Fortunately I don’t know many other women with endo who haven’t resolved it via medical intervention, so I have nobody to recommend this to, but if any of my friends tells me they have bad cramps, I’ll happily loan them mine with fresh gel pads til they can get one because, seriously, it worked.

I would always miss school from periods and it interfered with so many jobs and opportunities and nobody really empathized with me medically so they refused to investigate and told me to keep taking ibuprofen… I WISH that helped. But this? Game changer. The product was excellent and worked very well for my very extreme pain and cramping.

Good luck, loves!!💜✌️

June 4, 2024
Unprompted review
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Reply from Livia

Thank you so much for sharing your Livia experience, Alannah.
Enjoy your pain-free period :)

Rated 5 out of 5 stars

Unbelievably effective!

Unbelievably effective!
My first time trying it out I got the hang of the settings very quickly. The placement was easy and it actually WORKED!!! Normally I have pain the doubles me over and makes life hard for the first 3 or so days of my period. But with Livia I was cramp FREE while using it. But not only that .. my days of cramping were cut in half... I raved to everyone at work about it and gave them all the link. Highly recommending!!

May 7, 2024
Unprompted review
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Reply from Livia

So happy to see Livia is helping you so much, Jessy.
Enjoy your pain-free period.

Rated 5 out of 5 stars

Love it

I love it, and I highly recommend it, the pain at that time of the month can be so uncomfortable between cramps and back pains I started using Livia at first I was skeptical about it but when I tried it for the first time I was amazed by how fast it works. And now I swear by it. I highly recommend Livia I tell my friends about it and family. You won’t regret getting Livia it will the best choice you make.

February 28, 2024
Unprompted review
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Reply from Livia

Thank you, Ashley, for your awesome review.
Enjoy your Livia :)

Rated 1 out of 5 stars

I urge anyone thinking about buying…

I urge anyone thinking about buying this product DO NOT.
The company sent me a defective unit.
I repeatedly had to reach out to company only to be told they will swnd another device if I pay shipping (again) and trying to get a refund.

June 8, 2024
Unprompted review
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Reply from Livia

Dear Brandy,

I apologize for the inconvenience.
I just emailed you and hope to hear back from you soon so I can help you.

Adi,
Customer Service Manager at Livia.

Rated 1 out of 5 stars

I have yet to use my Livia due to the…

I have yet to use my Livia due to the fact I don’t have all the items and I was still charged the $8.00 monthly fee horrible horrible customer service

May 29, 2024
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Reply from Livia

Dear LaQutina,

I just checked your case and I see that your new order is on the way and will arrive at you soon. You can contact our customer service team and they will provide you with the tracking number.
As for the device, I see you received it with the flower pads and a gel pads set so you can use it until the rest of the items will arrive. You can charge the device with any USB cable you have in the meantime.

Thank you and enjoy your Livia.

Rated 5 out of 5 stars

Wow!

I get EXTREME pain and this actually did help. I was shocked

May 25, 2024
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Reply from Livia

Thank you for sharing your Livia experience, enjoy Livia :)

Rated 1 out of 5 stars

Refused to honor money back guarantee after not shipping out product

Livia: the reason I choose the bear. Gaslighting your customers and trying to avoid basic legal responsibility (in my case in the United States) then ghosting them when they refuse free stuff, whether it's business or a personal-it's predatory behavior. They took money out of my account the moment I placed the order. I tried to cancel my order that hasn't even been shipped yet, nor will the cancel the subscription. Customer service was generic and will not actually acknowledge the desire for a refund or cancelation. They responded (one out of the dozen of emails in the past week) to my cancellation request by asking why I wanted to stop my subscription, then telling me orders usually ship in 3-5 business days and never confirmed the removal of the subscription. They stopped responding altogether after that and I repeatedly said I want a refund and am not interested in their product or services. Eventually someone responded to my BBB (Better Business Bureau) complaint offering more free stuff and I refused.

Updated: Livia flagged my review after my bank agreed with my refund dispute. I'm glad I took the proper legal steps against them.

Update May 21, 2024: sorry it took so long. I waited to make sure my bank completed my refund and Livia sent a bs response about “giving” me a refund on the BBB complaint I had open on them since Livia has been nothing but awful and avoiding. Now that my refund is complete I’m getting messages from them on here and there! I’m shocked. But going back, my bank finalized my dispute, over the phone and in email, THEN Livia tried to fake a delivery of a product they said they were out of(and after I refused their free offers) through “Sendle” and tell me it was delivered and I needed to prove it wasn’t to get my money back. I looked at the “Sendle”….receipt, if you can call it that, which had nothing of detail just an address for a fulfillment center and my address and shows a couple of city names in a list and said delivered at my mailbox. No actual checkpoints, no handoffs or descriptions of any other kind. I can’t prove the package didn’t exist, but I can prove it wasn’t delivered because I have a locked mailbox only USPS can get into. And this is my favorite part, if you’re wondering that it could have been a minor mistake and they left it at the door, well it was quite the fortuitous day for me as I was home the whole day with another adult inside the home and landscapers right outside my front door. I didn’t hear anything back from Livia after I said NO to interacting with “Sendle” until now that I have my refund they want to look like they care. I have been through so much anguish for a month now because of Livia and their gaslighting/avoidance tactics. If my now closed BBB complaint isn’t public I will make sure it is on another forum or something.
I got through this by taking screenshots of EVERY ENCOUNTER with Livia including my emails that they ignored.
I kept an open complaint on the BBB(Better Business Bureau) which helps with time stamps.
I created a dispute with my bank and luckily for me they heard my case quickly.
I am in the USA so I used USPS and the FTC for reference of my legal and basic rights in my situation.
When Livia tried to make me interact with “Sendle” I didn’t. I said NO and stated Refund again. And to be clear even if they sent something through the USPS or any other legitimate courier, it is my legal right and obligation to refuse the package, especially being weeks after ignoring my refund request and my bank already approving my refund dispute.
If Livia or any of its “employees” keep harassing me or try to contact me in any way not on a public forum I will keep updating this thread for public record.
I genuinely don’t know why they would still try to contact me on Trustpilot AFTER ALL OF THIS, their BBB profile says they’ve been in business for 7 years, if they wanted do better they would have by now.
I will use the words I used on the BBB: I do not want or need your products or services.

No means NO, Livia.

May 2, 2024
Unprompted review
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Reply from Livia

Dear Tyra,

I apologize for the inconvenience and will check your case to ensure this action will not happen again.

Thank you for giving Livia a chance.

Adi,
Customer Service Manager at Livia.

Rated 5 out of 5 stars

Amazing

Amazing. I was skeptical but it actually works. So much relief. Thank you.

April 14, 2024
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Reply from Livia

Thank you for sharing Rachel :)

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