Mymoonlamp Reviews 137

Advertise Australian, comes from China, paid nearly 4 times what it's sold for elsewhere as I thought was Australian. Misleading advertising.
Looks cheap and nasty because it's made of cheap poor material. Very disappointing, do not recommend at all.

Poor company. Arrived faulty and not as described. Got in touch to arrange a fix for this and they are refusing to give me a refund or fix the mistake. Scam company, do not order from them

Unfortunately when it first arrived it was broken which was really disappointing as it was a Father’s Day gift. I messaged and told them what had happened and they replaced it with a new one very quickly and I was thrilled when it arrived in perfect condition. I can’t thank the team enough for their help and understanding and willingness to work with me to rectify the situation.

The item I ordered looked nothing like it should wrong item in picture,refused to refund so I just spend £26 on load rubbish!!!! Tip do not order 3d figure from this company there shocking

When i received my order unfortunately it was broken not due to these fab people who are doing a great job but the couriers who delivered it i contacted customer service and they've done everything from clear communication very quick response time there even replacing my order free off charge i can't thank Lindsey enough she's been so helpful deffo recommended this company

Ordered it 4/5/25 it’s now 22/6/25 and it still hasn’t arrived , Very poor service.

Everything was fabulous

Appalling product. Viewer itself is clunky, pictures are cropped and of the lowest quality. They also refuse to refund.

Do not buy from them

This was a gift for my mum when my granny passed away she loves it ! The picture is so clear ! Its honestly beautiful! She is so happy with it ! Came on time 20/10 highly recommend!

Don't bother poor packaging. Broken and no chance of a refund save your self the trouble..

I’ve just received my order custom 3D Viewfinder and Reel-Personalized and the box was massively damaged and so was the product. However on inspection it looks as if it was also really badly made in production and doesn’t work. It was really expensive for what it is.

Absolutely amazing quality picture quality is brilliant super fast delivery hassle free purchase made up

had 2 moon lamps one didnt work but quick response and sending out another im happy. thank u

PLEASE READ THE REVIEWS!!
CAVEAT EMPTOR!
MYMOONLAMPUK. IS NOT IN THE UK!!
This may have a UK based web address but it's only to deceive people! Goods are shipped from CHINA!!
I placed an order on the 10th of December for a personalized moon lamp for a gentleman who has recently lost his wife. When ordering, it stated it would be delivered by the 19th ready for Christmas.
I'm writing this Christmas morning, and the gentleman doesn't have a gift with a picture of his lovely wife on!!
Initially, they responded to my first email, but wouldn't respond to others afterwards. I needed to get PayPal involved just to get them to respond.
When they do respond it's with rubbish telling you how strict customs are and how delivery times may vary(which isn't stated when ordering of course!) and please wait a few more days!!
Well, I waited and it's still not here!!
As for the product itself, I can't comment on because it's not here!
Angry doesn't even come close to what I'm feeling at this point in time.
My advice to anyone reading this would simply be, DON'T!!!
But, if you are going to ignore the reviews and still want to buy something from here, make sure you order in plenty of time, possibly even a month before because you ain't going to get this in the timescale they have stated!
And make sure you pay through a trustworthy source like PayPal, because they will be able to help when things go wrong.

I received my lamp today but it’s not the lamp I ordered it has a different name and picture .i am waiting for a response from them within the next 48hrs my concern is that I have someone’s lamp that I am assuming is living in the uk which I would gladly forward onto the so if there is a tamison with the message from jack and kids with a photo of an older couple please get in touch .i am hoping that they will look at my original order and I eventually receive my order but I doubt it will be for Christmas now

I recently purchased a photo 3d viewer with pictures of my grand daughter, for my daughter for christnas. It has arrived ok however the pictures are so poor and grainy uts cannot be used as such. The pictures sent were of a high quality however the ones they printed are grainy.
Very poor quality, waiting on seller to see if this can be resolved.

I sadly lost my 16 year old fur baby this year and the Christmas Bauble purchased will be pride of place on the tree. Really pleased how good quality it is and have recommended this company to a couple of my friends who have lost their companions recently. Thank you so much,

Arrived on time .the moon is perfect with the photo I wanted ..I've just reordered another one

The packaging was damaged upon arrival but luckily the product was still in working order. The lamp is slightly lower quality than expected but it is still a lovely item and would buy again.

Delivery was a lot quicker than expected arrived in perfect condition absolutely beautiful moonlamp will definitely use again and recommend friends and family