MyNextMattress.co.uk Reviews 

5,934
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 417 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and high-quality products, especially the comfortable mattresses. The ordering process is often described as quick and straightforward, with efficient communication about delivery. Reviewers frequently highlight the delivery staff as friendly, helpful, and professional, often placing mattresses in bedrooms and removing old ones. However, some customers noted delivery issues, including items not arriving as scheduled or drivers refusing to place them upstairs. A few others experienced problems with old mattress removal, with some drivers refusing or charging extra despite prior arrangements.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently praising the speed and efficiency of... See more

Product

Customers consistently note positive experiences with product, particularly mattresses, praising their... See more

Staff

Customers had positive experiences with staff, frequently praising the delivery teams for being friendly,... See more

Service

Users describe positive interactions with service, with many reviewers highlighting it as an excellent... See more

Order

Reviewers highlight positive aspects of order, often finding the process easy and straightforward, whether... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hypnos Ortho Select Mattress, superking. Greatest service experience I had for last 10 years. Just quick and easy, very professional! That type of service we are all looking for, especially when spen... See more

Rated 5 out of 5 stars

I have waited 2 months to post this review, as seems pointless to offer thoughts when you haven't sampled the product? fantastic!!!! Service and comms from the company was excellent. some wait f... See more

Rated 5 out of 5 stars

Excellent service . We ordered the Hypnos elite pillow top in medium and after only one night sleeping we realised it is way too soft for us . We exchanged for the Hypnos legacy origins 5 in the mediu... See more

Rated 5 out of 5 stars

Very good communication with the company. They were able to fulfil my request to make a longer than normal bed frame. The bed was in perfect condition when it was delivered. Altogether I'm very happy... See more



Company details

  1. Mattress Store
  2. Bed Shop
  3. Bedding Store
  4. Bedroom Furniture Store

About MyNextMattress.co.uk

Written by the company

Online since 2005, we’ve built years of experience in the bedding industry and, trusted by thousands of customers across the country, have earned a reputation as one of the UK's most reliable online mattress retailers.

We offer expert guidance, exceptional quality, and outstanding value, with a carefully selected range that includes memory foam, pocket-sprung, orthopaedic, and hybrid mattresses, as well as divan beds, bed frames, and bedroom essentials.

Buying mattresses and beds at MyNextMattress is safe, convenient, and hassle-free. We provide:

Secure Online Shopping
We use secure SSL payment systems and trusted gateways, ensuring your personal details are protected every step of the way.

Customer Service by Trusted Experts
Our team of mattress specialists is on hand to guide you to the right choice. Contact us online or by phone on 0116 274 75 45.

Leading Brands at Best Prices
We are official partners and retailers of top mattress and bed brands, including Hypnos, Vispring, Sealy, and more. This ensures you receive premium sleep solutions at competitive prices, complete with official manufacturer warranties. Looking for award-winning mattresses? You’ll find them at MyNextMattress.

Fast & Reliable Delivery
We offer next-day UK delivery on selected products, with flexible options including weekend and free two-person service. Your mattress will be delivered to the room of your choice, unpacked, and tracked online for convenience.

Sleep Trial
Enjoy a risk-free sleep trial on all our mattresses and beds. If you’re not completely satisfied, you can swap your mattress for any other mattress on our website.

Price Match Guarantee
We promise the best prices on all our products. If you find the same item cheaper elsewhere, we’ll match the price so you never overpay.


View Our Mattress Range
View Our Top Brands
View Our Hypnos Mattress Range
View Our Vispring Mattress Range
Sleep Trial Information

MyNextMattress.co.uk

Written by the company

Our Price Promise!

We'll always be the best price.

In the unlikely event that you find a price better than ours, worry not - we will beat it!

If you find a price better than ours, we will beat it by £5. This promise extends from pre-ordering right up to signing for your delivery!

We spend a great deal of time and effort watching our competitors prices and pride ourselves on being the most competitive online.

Therefore, if you don’t have the time to hunt around for the best price, order with us and we will honour our price match promise until you have taken delivery of your new bed or mattress. This leaves you safe in the knowledge that you will take delivery as fast as possible, for the lowest price possible!

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(5,934)

392 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent

Professional, prompt and helpful from start to finish. Very pleased I will be using this company again and recommending anyone I hear needs good bed and mattress.

June 19, 2026
Unprompted review
Rated 5 out of 5 stars

Great price

Great price, speedy delivery, great mattress, ordered a second one for my son

June 12, 2026
Unprompted review
Rated 5 out of 5 stars

Very happy with my new mattress

Very happy with my new mattress. It's very soft and comfortable. Ordering was easy and the mattress was delivered quickly. One happy customer - thank you My Next Mattress.

June 16, 2026
Unprompted review
Rated 5 out of 5 stars

We are now proud owners of a Harrison…

We are now proud owners of a Harrison Spink Belvoir 6750 mattress which is the perfect level of firmness. Deeper than previous mattresses but that has added to our comfort. Highly recommend this ant the company.

June 16, 2026
Unprompted review
Rated 4 out of 5 stars

Delivery was great and the delivery…

Delivery was great and the delivery drivers kept me up to date with time of delivery. . The reason for a four star is that officially they stated my mattress was not in stock, but eventually replied that it was and it was an error. I appreciate the honesty but this gave me stress for a little while, as I ordered my bed base from someone else and I was going to be without a bed base for a week or so. Anyway it was delivered on time and mattress is great . So all good 😊

June 12, 2026
Unprompted review
Rated 5 out of 5 stars

I have waited 2 months to post this…

I have waited 2 months to post this review, as seems pointless to offer thoughts when you haven't sampled the product?
fantastic!!!!
Service and comms from the company was excellent. some wait for delivery, but contractors were helpful and old mattress removed
Silentnight: thank you, you have transformed our rest and reduced our aches and pains. Confidently report that for us, this is the best (of several) mattress we have ever used. firm support, yes, but we still "sink in" pleasurably. One back and one side sleeper, and suits us both.
Aeyla pillows added later; also very pleased.

Cannot fault MyNext Mattress on service or price; recommended, thank you

March 27, 2026
Rated 3 out of 5 stars

Mattress topper was not in stock and…

Mattress topper was not in stock and will have wait, even if was showing on their web as being so. However as a caveat they did contact me by telephone straight away to explain the situation and apologised for the inconvenience.

May 27, 2026
MyNextMattress.co.uk logo

Reply from MyNextMattress.co.uk

We're sorry about that, Dawn.
We had a glitch in our barcode system, which is resolved now, but we apologise for the delay.
MNM

Rated 1 out of 5 stars

I was so looking forward to my new…

I was so looking forward to my new mattress but got a phone call on the Bank Holiday - the day before delivery - that the one they had in stock had been mis-labelled so was not the correct size!
I was offered a more expensive, softer mattress but as I need firm for my back that was not an option..
Very disappointed as it is required this weekend for my son, as I'm currently sleeping on his mattress.
The response from MyNextMattress is incorrect! They did not offer a free upgrade.. they wanted me to pay more for a softer (i.e. less good for me) mattress. Now I am even more upset!

May 26, 2026
MyNextMattress.co.uk logo

Reply from MyNextMattress.co.uk

Afternoon,
We are sorry about this. We let you know as quickly as possible, and we offered you a heavily discounted replacement upgrade instead.
MNM

Rated 5 out of 5 stars

The best customer service experience and delivery service

The best customer service experience I have ever had! Hiccup with mattress delay with the manufacturer was dealt with proactively, with great communication and resolution. Plus the delivery crew were amazing- professional, polite, and careful. Will be buying all my future mattresses from this company. 5 🌟 very happy customer

May 30, 2026
Unprompted review
Rated 5 out of 5 stars

Very helpful sales service

Very helpful sales service, and I was kept updated about my order
Excellent and efficient delivery with the delivery men being careful and considerate about the pictures on the wall on the stairs whilst carrying the heavy mattress upstairs on a very hot day.

May 27, 2026
Unprompted review
Rated 4 out of 5 stars

Great customer service after a minor…

Great customer service after a minor setback! We ordered two mattresses online, but a delay popped up five days before delivery. Andy and Dave were incredibly helpful—they offered us a loan mattress or an alternative item. We chose a different brand that was ready to ship, and they updated everything instantly. Delivery was flawless! Word of advice: call to confirm availability before ordering on the website.

May 27, 2026
Unprompted review
MyNextMattress.co.uk logo

Reply from MyNextMattress.co.uk

Thank you for the review!
We are sorry for the initial delay, which was most unexpected and due to a part shortage with the suppliers. We're glad you are happy with the rest of the service you received.
MNM

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look