My Online Schooling Ltd Reviews 

118
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

LSBSS offer great courses at a reasonable and affordable price, i feel confident in the knowledge that i have gained through my LSBSS cerificate look forward expand and added value to it, its a rewar... See more

Rated 5 out of 5 stars

They could not do more for my son. My son is autistic and has adhd. Mainstream school has not worked out for us. He has thrived since attending MOS. I am in daily communication with his teacher, who h... See more

Rated 5 out of 5 stars

This has been the most amazing school experience for my child who started in year 4 and now going in to year 7. The teachers have been fantastic, kind, caring and inspirational. My child has increased... See more

Company replied

Rated 3 out of 5 stars

Last academic year my two boys took English and Math classes only. Firstly I wasn’t very satisfied with teachers, I was hoping to for them to give more help , every time my son will write email... See more

Company replied

Company details

  1. Education & Training

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My Online Schooling is a Cambridge International accredited online Primary and Secondary school.


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4.4

Excellent

TrustScore 4.5 out of 5

118 reviews

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4.4

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Rated 5 out of 5 stars

Satisficed!

Satisficed!
Excellent education, teachers, and tools.
Good luck.

August 12, 2021
Unprompted review
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Reply from My Online Schooling Ltd

Hi Ahmad,

Thank you very much for your review. It's great to hear you are so happy with My Online Schooling.

Kind regards,

MOS Team

Rated 3 out of 5 stars

Last academic year my two boys took…

Last academic year my two boys took English and Math classes only.
Firstly I wasn’t very satisfied with teachers, I was hoping to for them to give more help , every time my son will write email to his teacher asking for additional help in understanding the topic he will receive no response.
Also we were not happy with club classes, we took few but they were not consistent and some were quite useless.
We are taking next year academic classes and really hoping to get more satisfaction, we will try for one term and if the approach remains the same we will consider other alternatives.

Many Thanks
Maya

August 12, 2021
Unprompted review
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Reply from My Online Schooling Ltd

Hi Maya,

Thank you for your feedback. We're sorry to hear you haven't been fully satisfied with your experience. We would like to encourage you to please contact your assigned Success Coordinator, who will be more than happy to discuss things with you further to ensure you and your child have the best possible experience with MOS.

We are continually working to improve our provision across all aspects of the school, and truly believe the 2021/2022 academic year will be our best yet. We look forward to welcoming you and your child back in September. Please do not hesitate to get in touch if there is anything we can assist with in the meantime.

Warm regards,

MOS Team

Rated 5 out of 5 stars

A spark of comfort in uncertain times

In the midst of the Covid pandemic we were in the process of changing countries. Uncertainty regarding how long this would take, school closure in our base and interim countries and the desire to have some flexibility, drew us to MOS.
From the first contact, MOS were outstanding. The classroom environment was light years ahead of what our 10 year old sons previous brick and mortar school had been able to provide during lockdown. The teachers were fantastic, admin requests and queries were dealt with swiftly and efficiently, and most importantly the Classroom environment and level of instruction was extremely good and our son has thrived under extremely trying conditions.
I would recommend the school to anyone looking for an alternative to physical schools or the rather poor online offerings that a lot of schools out there have

August 12, 2021
Unprompted review
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Reply from My Online Schooling Ltd

Hi Mike,

Thank you for your review. It's fantastic to know that we were able to provide a positive solution for your son and your family during what has been such a testing time for many. We will be sure to pass your kind feedback on to the wider team.

Warm regards,

MOS Team

Rated 5 out of 5 stars

An excellent and caring school

An excellent and caring school. My girls have had a great experience so far, the staff really do take care of the students and parents. Compared to another Online school experience MOS has really given excellent classes, friendly teachers and friendly admin staff. Very happy at MOS and look forward to my girls completing their education with MOS.

August 12, 2021
Unprompted review
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Reply from My Online Schooling Ltd

Hi Sadia,

Thank you for your review. We are delighted to hear that your daughters are enjoying their time with us. It's a pleasure to have them as part of our school and we look forward to welcoming you all back for the new academic year.

Warm regards,

MOS Team

Rated 5 out of 5 stars

Highly Recommend

I have read some of the poor reviews on here about MOS and cannot agree with any of them.
My son started here in November 2020 and I have to say that so far I have been most impressed.
The standard of education is good, the organisation superb and communication top notch. Where else can you have a simple query and have it answered and dealt with in less than 5 minutes?
My son came from mainstream school into Year 10 as a result of bullying and the pandemic causing severe restrictions and disruption to his education. He has taken to it like a duck to water. He is enjoying the lessons; his grades are amazing and he seems to have matured overnight. He is finally able to "go to school" and learn without having the worry of who is going to pick on him next. And learn he does.... they pack more into an hour's lesson than they would have ever done in mainstream school (due to no disruptive behaviour being allowed). If you are thinking about doing this for your child, then please do not hesitate. It was the best decision we ever made.

June 3, 2021
Unprompted review
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Reply from My Online Schooling Ltd

Hi Joanne,

Thank you for your kind words. It's wonderful to hear how well your son is doing, and that through MOS you have found a pathway that allows him to truly thrive.

We hope you're all having a lovely summer break, and we look forward to welcoming you back in September.

Kind regards,

MOS Team

Rated 1 out of 5 stars

The worst school ever

I have enrolled my son in this school few months ago. We currently live outside of the UK.
I am opne to home schooling idea so i have taken the risk and put my trust in this school by paying in advance. A week after the enrolment, the school assigned a different teacher that didn't meet the requirements i have been expecting, in other words, she was terrible and her internet was always cutting!
I wrote a formal request the school requesting a new teacher, but i received no response.
After few complaints the school still didn't do anything. They insisted that i should keep the same teacher.
Also i was reminded that i didn't have any rights to the grace period  and i couldn't get out money back. " Because i am not living in the UK"
This is the worst school ever! There is no care about kids and teaching, very poor management and governance.
I was ripped off and received 0 care for all the money i paid!

April 22, 2021
Unprompted review
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Reply from My Online Schooling Ltd

Hi there,

We're sorry to hear this. Unfortunately we do not recognise your name and therefore cannot speak to your individual issue. However, as a general note, we always try to foster positive relationships between our pupils, families and teachers, and will always try to resolve any issues first-hand before making changes to a pupil's timetable.

As per our Terms and Conditions, only EU residents are eligible to utilise the 'Cooling Off' period. For more information, please follow this link: https://myonlineschooling.co.uk/21-22-terms-conditions/

We would like to encourage you to please contact your assigned Success Coordinator who would be happy to discuss this with you further.

Kind regards,

MOS Team

Rated 4 out of 5 stars

First experience of online school

My daughter has been using this online school platform for a term. I am very satisfied with the teaching and professionalism of the staff. I also would like to say that Emily Booth is a great parent liaison officer and has always answered my emails straight away. I have never used an online schooling system before but my daughter is thriving and her grades are improving. The only negative is a few times a teacher has been off ill and this has not been clarified earlier via email before a lesson starts. I also would like them to maybe consider giving students a questionnaire every term to see their opinions as this would help the staff improve teaching. Also maybe consider a loyalty scheme so the longer you are a student the more discount you gain on fees ( which can be expensive) but overall Thankyou for helping my daughter regain her confidence.

April 3, 2021
Unprompted review
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Reply from My Online Schooling Ltd

Hi Kelly Ann,

Thank you for your review. We're so happy to hear that your daughter is enjoying learning with us, and that you are happy with the support provided by our fantastic team. We're delighted to have you as part of our school community.

Your feedback is very much appreciated. We would like to assure you that we are currently working on improved processes for gathering feedback to ensure we are best meeting the needs of all members of the MOS community.

Kind regards,

MOS Team

Rated 1 out of 5 stars

Awful school

Awful school. The way it is run is appalling. Simply a money grabbing scam. Also no online community at all for the kids. All cameras and mics off, no communication between pupils or socialisation which is needed for kids that are home learning, especially now with lockdowns. Don't waste your money: there are many free learning platforms on the internet that will get you better results, also year books to buy and videos on you tube etc. Just wish I had seen and taken notice of all the negative reviews that parents had left before I enrolled my children.

March 25, 2021
Unprompted review
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Reply from My Online Schooling Ltd

UPDATE: Due to the nature of this review, we are unable to verify whether this is based on a genuine experience of My Online Schooling. We reached out the reviewer last week for further information, however unfortunately did not hear back.

Hi there,

Due to the nature of your review, we're not able to verify whether this is based on a genuine experience of our school. However, we would like to clarify for those reading that our pupils are actively encouraged to, and do, use their cameras and microphones in lessons. Our teachers also emphasise opportunities for group work in and outside of the virtual classroom, as it goes without saying that this is integral to our pupils' academic and social development.

Discussions and socialising between pupils is also facilitated and encouraged via our weekly assemblies (where pupils are often invited to take the lead to present), house meetings, virtual common room and the various events we put on throughout the academic year (e.g. awareness days and competitions).

As an online school, fostering a sense of community is extremely important to us and is something we are continually working on and improving for the children and young people we have with us.

Kind regards,

MOS Team

Rated 1 out of 5 stars

I am so disappointed with this…

I am so disappointed with this 'school'. Have been paying since September 2020. My son has NO reports online, he was supposed to have a Mock some time in January(I am guessing) - was not kept updated, we presume he missed this Mock. Have no idea what his ability is with his A levels. I am currently looking for another online school. Do not waste your money, they are not interested in ensuring your child gets an education. I am so so disappointed.

March 8, 2021
Unprompted review
My Online Schooling Ltd logo

Reply from My Online Schooling Ltd

Hi there,

We're sorry to hear this. Unfortunately we cannot find your name on our system, so are unable to comment on your particular situation.

As a general note we would like to clarify that regular reports are provided for all of our pupils. The only instance where a report may not be provided is if a pupil has not submitted enough independent learning or attended enough live lessons for our teachers to gauge their progress and provide feedback.

Additionally, with regards to mock examinations, our team had sent out substantial communication to all families in the lead up to January via email, parent newsletters and updates on our pupil and parent portals.

We would welcome the opportunity to discuss your concerns further and hope that we can resolve any issues you have been experiencing.

Kind regards,

MOS Team

Rated 5 out of 5 stars

Leander Kildal (Student)

This school is way better than every single online school i have been in the teachers are very kinda they help everyone i highly suggest this online school :) I really like all the teachers and there hard work

February 11, 2021
Unprompted review
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Reply from My Online Schooling Ltd

Hi Leander,

Thank you for leaving a review. We are so happy to hear that you are enjoying your time with us. We're delighted to have you as part of our school.

Have a great half term!

MOS Team

Rated 4 out of 5 stars

First term at MOS

My three children (year 3, 5, and 6) completed their first term with MyOnline. We chose MOS because it is important for me that my children have virtual classes to connect with other students. MOS provides not only the virtual classroom, but the flexibility of watching the recorded classes later in case the class was missed or it needs to be reviewed for notes. Most of the teachers have a positive energy and have demonstrated their desire for teaching through engaging classroom discussion or exciting activities. Caroline Moore and Bethany Jamieson are two English teachers that have motivated my children and encouraged them to read, participate, and expand their writing. My children love art with Jennifer Pasley because they like the fun projects and the flexibility the she provides, allowing students to add their own creative touch. Teachers like Jodie Green (math) and Susan Miller (computer science) have spent one-on-one time outside of the classroom assisting my children when they needed help with work. There are some teachers that lack energy; my children have commented that certain classes are boring. However, I do believe the classes overall are productive and kids can easily control classroom technology in order to take away the most from the lesson. We did experience moments when teachers had a weaker internet connection, so when they incorporated videos into the lesson, they did not show clearly, which can disrupt the learning process. I would recommend teachers who are hired are required a certain level of internet speed in order to resolve this issue. Response time from most teachers is also relatively quick, taking on average 24 hours.

One big adjustment coming from a traditional classroom to an online one was the way teachers organise and grade. Each subject has its own webpage on the Canvas website and teachers set up their page how they like. Some are more organised than others. Those that are organised use the designated tabs accordingly. For example, the assignments tab shows new work to be done at the top of the page, and they clearly mark which work has been graded. Other teachers, the more disorganised, don’t utilise the tabs and you may find homework in the modules tab (which is designated for the lessons). This has caused a bit of a headache in regards to organising ourselves and maintaining work. Another issue we encountered several times was that an assignment would have two different due dates. We would submit work on time, but later it would pop up that it was submitted late. The grading system is also slightly confusing with MOS. Some teachers don’t grade any assigned work, while others grade everything. Some grade right away with feedback while others take weeks. Then there are some teachers that grade only certain assignments. Therefore, if a child completes 10 assignments, but only three are graded, the overall average weighs a lot on only three pieces of work when the child in reality worked hard on more assignments. Quick feedback is CRITICAL for kids motivation and learning. They need to know they are being graded so they can improve. Term reports are based on effort, behaviour, and the homework. My oldest child received a low grade for one subject even though he had outstanding marks and comments from his teacher for the homework throughout the term. The teacher explained it was because my son is shy and does not participate as much as the other students. It is my opinion that with an online school system, it is hard for teachers to make connections with students and therefore more challenging to guide students towards success. Had the teacher reached out prior to see if my son needed more help or another way to engage with him, I believe his grade would have been more appropriate and deserving of the student my child is. The teacher does not know my son, and it was easier to mark him low instead of reaching out and working with us and this may be because he only sees my son once per week for one hour. We also did not see any issue until the term report was received because there was no communication from the teacher, only positive remarks regarding the work. The school could improve by setting one standard and teachers operate the same way in regards to grading and organisation.

The MOS clubs are wonderful! Emma Thompson (science club) is dynamic, passionate, and does not tolerate rude distractions. My children also enjoy journalism club.

Callum McGregor, our parent liaison, is always available and professional. He responds to emails in a timely manner and answers questions with diligence and care. He has made me feel heard and that in turn has helped us significantly with our first term. We will be continuing with MOS and think it is a great option for those looking to switch to online.

January 3, 2021
Unprompted review
My Online Schooling Ltd logo

Reply from My Online Schooling Ltd

Hi Malina,

Thank you for your feedback and kind recommendation. We are so glad to hear that your children are enjoying their lessons and that you are having such a positive experience with My Online Schooling. We're delighted to have you all with us! We have passed your feedback on to the team.

With regards to reporting and grading, we would like to clarify that not all subjects and work will have grades associated with them. For example, some work will be written comments only. There is a mixture of marking that will be available. We believe it is right for our teachers to have autonomy and will therefore have a variety of approaches to teaching and learning in their classrooms.

We would recommend to get in touch with your Parent Liaison if you would like to discuss anything further regarding the above. They will be more than happy to assist with any issues or queries you may have.

Wishing you a fantastic Spring term ahead!

Warm regards,

MOS Team

Rated 1 out of 5 stars

Terrible

Terrible - poor communication, poor everything - these people are just after your money. A sad state of affairs when it comes to a child's education!

November 19, 2020
Unprompted review
My Online Schooling Ltd logo

Reply from My Online Schooling Ltd

Hi Dave,

We have requested some further information to gain a better understanding of your experience with us, as unfortunately we do not have any enrolment information or record of correspondence attached to your name.

We put our young people at the forefront of everything we do, and take feedback like this very seriously.

If you would like to discuss anything in more depth, please also feel free to contact our school office.
You can reach us at admissions@myonlineschooling.com or contact (+44) 800 031 4340.

We hope to hear from you soon.

Kind regards,

MOS Team

Rated 2 out of 5 stars

Communication is terrible as a parent I…

Communication is terrible as a parent I can’t get in touch with the teacher if i have something necessary! Even my child she does not reply to him. Another teacher keeps making mistakes even in quizzes she puts wrong answers! The worst that I have to teach my child every thing again because they don’t teach well!!!!

November 19, 2020
Unprompted review
My Online Schooling Ltd logo

Reply from My Online Schooling Ltd

Hi there,

We strive to ensure that our platforms enable efficient communication between teachers and families, so we're very sorry to hear you feel this way.

It's important to us that our pupils and families are getting the best out of their time with us. We would appreciate it if you could get in touch with your Parent Liaison and provide some further information. They will be happy to assist with any issues you are experiencing.

Kind regards,

MOS Team

Rated 5 out of 5 stars

First feedback

Generally speaking my wife and I are happy with how things have gone so far. The main issues were with the technology and it would have helped if there had been an induction day given over to this. For example children and parents could practice logging in to mock lessons prior to starting proper. My son seems to be doing well so far and he seems to take on the online schooling very well and is starting to take his homework seriously without always being reminded. Lessons seemed to be paced out well through the week. My wife observes that lessons seem to be fast paced and a lot is done in one hour - useful to have the recording. We have had issues with logging in and on a few occasions I have had to jump in and help. One of the reasons for this is that the email address for my son is spelt with and without a dot for Canvas and Zoom. I am not sure how this happened. There are also quite a few passwords to remember. I notice from the attendance record that there have been some recorded absences, although I am not aware of any, this maybe due to logging in issues resulting in a late attendance. One of us is usually around when our son logs in. There are some recommendations I would like to make. Please could the timetable be written in a larger font so that when it is printed out it can be clearly read. Grandma organises the meals around it! Also could there be a suggestion box on the website or where you think appropriate. Generally speaking it seems to be going well, considering that our son has to master using the keyboard to write answers at times. It is still early days and the teachers seem to be all doing well so far. Thank you for the opportunity to provide feedback.

October 29, 2020
Unprompted review
My Online Schooling Ltd logo

Reply from My Online Schooling Ltd

Hi Roger,

Thank you very much for your review. We are delighted to hear that your son is doing well and you are happy with how things are going so far. We will be sure to pass your positive feedback on to our teachers.

We have notified your Parent Liaison regarding your son's login issues and attendance record. They will be happy to look into this for you and help resolve any remaining technical issues.

Thank you again for providing your feedback and suggestions. We take this on board, and are always receptive to ways we can make this process easier for parents/caregivers.

Warm regards,

MOS Team

Rated 4 out of 5 stars

Available open clear

First experience with online school for us. Quite positive, availability, openness, clear.

October 28, 2020
Unprompted review
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Reply from My Online Schooling Ltd

Hi Stefano,

Thank you for your review. We are delighted to hear you are happy with My Online Schooling, particularly as your first experience with an online school. We hope your child is enjoying their lessons, and if there is anything we can help with please don't hesitate to get in touch.

Warm regards,

MOS Team

Rated 4 out of 5 stars

Great alternative to regular school

So far our experience has been really positive with the classes and the teachers. Оur children are also enjoying their classes and are interested to participate and learn more.

October 27, 2020
Unprompted review
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Reply from My Online Schooling Ltd

Hi Ivanka,

Thank you for your review and for sharing your positive experience so far. We are very happy to hear that your children are enjoying their lessons with us.

Kind regards,

MOS Team

Rated 4 out of 5 stars

Very good school

Very good school, my son is benefiting from a classroom experience without physically being in class where he used to get easily distracted by others.

October 27, 2020
Unprompted review
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Reply from My Online Schooling Ltd

Hi Tendai,

Thank you so much for your review. We are delighted to hear that My Online Schooling is working so well for your son.

Warm regards,

MOS Team

Rated 4 out of 5 stars

Kids seem to enjoy there lessons and like the teachers

Apart from few early IT issues (seemingly MOS side), where my child was waiting to get into the class (even though on time) and subsequently marked as absent :( Everything is done well - communication good and lessons engaging.

October 26, 2020
Unprompted review
My Online Schooling Ltd logo

Reply from My Online Schooling Ltd

Hi there,

Thank you for your review. Sorry to hear about the initial technical issues you experienced. If you require any further assistance with anything please don't hesitate to contact your Parent Liaison.

We're delighted to hear you are happy with the lessons and communication from our team. We'll be sure to pass your feedback on.

Warm regards,

MOS Team

Rated 3 out of 5 stars

Overall satisfactory.

Overall, my experience is fine.
Good points:
- Curriculum is good.
- Teachig content is good.
Down side:
- Number of classes seems few for the curriculum thatt needs coverage.
- Individual attention to pupils is lacking.
- The class timings are problematic for international pupils.
- The avenues for pupils' social interaction is lacking.

October 24, 2020
Unprompted review
My Online Schooling Ltd logo

Reply from My Online Schooling Ltd

Hi Huma,

Thank you for providing your feedback. We're delighted to hear you are happy with the curriculum and quality of teaching we deliver.

With regard to the number of classes, the combination of our live lessons, which focus more on curriculum delivery, as well as independent learning assignments set by our teachers, ensures that all the required curriculum content is covered at the appropriate pace, in correlation with the standard English academic year.

Please don't hesitate to get in touch with your Parent Liaison if you would like to discuss anything further regarding your child's individual learning experience with us. It's important to us that all of our pupils get the best out of their time at My Online Schooling.

We hope you're having a lovely half-term break and look forward to welcoming you back next week!

Warm regards,

MOS Team

Rated 3 out of 5 stars

Delay in responding

October 23, 2020
Unprompted review
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Reply from My Online Schooling Ltd

Hi Myriam,

Sorry to hear this. Our Parent Liaison team work hard to respond to all queries in a timely manner, within 48 hours. If you require a more immediate response, we would recommend to use the live chat function on our website which is available from 8am to 4pm (UK time) Monday to Friday.

Warm regards,

MOS Team

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