My Pension Expert Reviews 6,630

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 493 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and knowledge, making the entire process easy and stress-free. Many people highlight the excellent service, noting that everything was clearly explained and they felt supported throughout their interactions. Reviewers appreciate the constant communication, with staff keeping them informed every step of the way and being readily available to answer questions. However, some customers also noted issues with communication, mentioning that they were sometimes contacted by different staff members on the same issue, leading to confusion. A few other people also felt that initial interactions were not as expert as expected, with some advisors sticking to scripts and not providing detailed information without extensive personal data.

What people talk about most

Staff

People report positive experiences with staff, consistently describing them as professional, knowledgeable,... See more

Service

Consumers find service to be positive, with many reviewers highlighting the professionalism and helpfulness... See more

Customer service

Users describe positive interactions with customer service, highlighting helpful, professional, and... See more

User experience

Customers had positive experiences with user experience, finding the process smooth, transparent, and easy to... See more

Customer communications

Clients share positive opinions on contact, with many reviewers appreciating the consistent communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Putting your trust towards the cash out of your pension is stressful also the fact you don’t turn any age twice! You do need the advisors advice ! Not cheap but competent following through with deliv... See more

Company replied

Rated 5 out of 5 stars

The whole process was a positive experience, they took into account my situation and listened to my wishes. With their help I was able to make an informed decision from the options available to me. Ev... See more

Company replied

Rated 5 out of 5 stars

I used My Pension Expert 8 years ago when I first started my private pension. It was a very worrying time when hearing of all the scams going around and people losing their life long savings. Having... See more

Company replied

Rated 5 out of 5 stars

Wonderful people. Knowledgeable and supportive. Nothing is too much trouble. All my queries answered straight away. My personal advisor was always in contact and kept me updated every step of the way.... See more

Company replied


Company details

  1. Pension Fund
  2. Financial Consultant
  3. Financial Planner
  4. Investment Service

Written by the company

We are not a lead generation website that will sell your data to third parties. We are a company of Diploma qualified Financial Advisers and we process £millions in At Retirement products each month. Don't retire without us.

mypensionexpert.com Details

Written by the company

We will help you get the most out of your pension fund
Choosing the right retirement option is one of the most important financial decisions a person will ever make. My Pension Expert searches and gives advice from the whole of the retirement market to help you secure the best possible pension income available to suit your individual circumstances.
Professional Service
We promise to provide you with a friendly, helpful and efficient service throughout, that will leave you free to enjoy your retirement safe in the knowledge that you have got the absolute maximum potential from your pension fund.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent recommended would use again

Excellent recommended would use again

March 14, 2026
My Pension Expert logo

Reply from My Pension Expert

Hi Steve,

Thank you for your 5-star review! We’re really pleased you had such a great experience. We are always here if you need further support!

Your recommendation means a lot to us, and we truly appreciate your support. If you know anyone in need of financial advice, please don't hesitate to use our refer-a-friend scheme. For more information, go to https://mypensionexpert.com/raf/

Elyse at My Pension Expert

Rated 5 out of 5 stars

Great service lovely people

Great service lovely people

March 19, 2026
My Pension Expert logo

Reply from My Pension Expert

Hi Customer,

Thank you for your kind review! We’re so pleased to hear you found the service great and our team lovely. We are always here if you need further support!

Elyse at My Pension Expert

Rated 5 out of 5 stars

Very professional and expert service

I was very impressed with the way everything was handled. I was guided through the entire process very professionally and was given excellent advice relevant to my circumstances and requirements.

March 17, 2026
My Pension Expert logo

Reply from My Pension Expert

Hi Tony,

Thank you for your lovely review! We’re delighted to hear that you were impressed with how everything was handled and that you felt well guided throughout the process. We are always here if you need further assistance!

Elyse at My Pension Expert

Rated 5 out of 5 stars

Very smooth transaction

Very smooth transaction and regular up dates. Excellent Service.

March 11, 2026
My Pension Expert logo

Reply from My Pension Expert

Hi Harold,

Thank you for your 5-star review! We’re delighted to hear that you found the process smooth and appreciated the regular updates. Providing clear communication and a high level of service is very important to us, so it’s great to know we met your expectations!

Elyse at My Pension Expert

Rated 4 out of 5 stars

Pension report

The service from pension expert was good but replies from my pension companies was very long-winded

March 14, 2026
My Pension Expert logo

Reply from My Pension Expert

Hi John,

Thank you for your feedback! We’re really pleased to hear you had a positive experience with us. We understand how frustrating it can be when responses from pension providers are lengthy or difficult to follow. While we don’t control how they communicate, we always aim to simplify things and support you every step of the way. If you ever need further assistance, we are always here to help!

Elyse at My Pension Expert

Rated 5 out of 5 stars

Combining of pensions

Explained process of combining all of my pension process easily and clearly
Easily contactable for any queries

March 11, 2026
My Pension Expert logo

Reply from My Pension Expert

Hi Wendy,

Thank you for your 5-star review! We’re glad to hear the process of bringing your pensions together was explained clearly and in a way that felt easy to understand. If you ever need further assistance, please don't hesitate to reach out!

Elyse at My Pension Expert

Rated 5 out of 5 stars

Great service from the team

Great service from the team during all phases. Good and clear communications throughout the process. Made a complex process simple for me to deal with.

March 9, 2026
My Pension Expert logo

Reply from My Pension Expert

Hi Customer,

Thank you for your kind review! We’re really pleased to hear that you felt supported throughout every stage of the process. Clear communication and making things as straightforward as possible are very important to us, so it’s great to know that came across in your experience!

Elyse at My Pension Expert

Rated 5 out of 5 stars

Kept up to date

I have been really pleased with this service ,as i have been kept up to date at every stage and the procedure was very well explained to me.

March 11, 2026
My Pension Expert logo

Reply from My Pension Expert

Hi Kerry,

Thank you for your lovely review! We’re delighted to hear you were pleased with the service and that the process was clearly explained while keeping you updated at every stage. Please don't hesitate to reach out if you ever need further support!

Elyse at My Pension Expert

Rated 5 out of 5 stars

Transparent and helpful

Transparent and helpful

March 11, 2026
My Pension Expert logo

Reply from My Pension Expert

Hi Sue,

Thank you for your kind review! We’re really pleased to hear you found the experience transparent and helpful. Providing clear information and support is always our priority, so it’s great to know that came across. We are always here if you need further assistance!

Elyse at My Pension Expert

Rated 5 out of 5 stars

Finance for beginner ✔️

My pensions Expert were very easy to talk to, understanding that I was a complete novice in the world of finance, and were able to guide me through the process of setting up my pension in a very short period of time.

March 7, 2026
My Pension Expert logo

Reply from My Pension Expert

Hi Ruth,

Thank you for your wonderful review! We’re so glad to hear the team made things easy to understand and were able to guide you through setting up your pension. Starting something new with finances can feel a bit daunting, so it’s great to know you felt comfortable asking questions and supported throughout the process!

Elyse at My Pension Expert

Rated 5 out of 5 stars

My Pension Expert are very helpful

My Pension Expert are very knowledgeable and assisted with all stages of the pension transfer process. The Admin team are particularly helpful and willing to answer queries

March 11, 2026
My Pension Expert logo

Reply from My Pension Expert

Hi Heather,

Thank you for your kind review! We’re really pleased to hear that you found the team knowledgeable and supportive throughout each stage of the pension transfer process. It’s especially nice to hear your kind words about our Admin team, who always aim to be as helpful as possible when answering any questions. We are always here if you need further assistance!

Elyse at My Pension Expert

Rated 5 out of 5 stars
My Pension Expert logo

Reply from My Pension Expert

Hi Tony,

Thank you for your 5-star review! We’re delighted to hear that you found the team professional and easy to work with. If you ever need further support, we are always here!

Elyse at My Pension Expert

Rated 5 out of 5 stars

Pension Transfer made easy 😁

A1 Service from start to finish 👍

March 11, 2026
My Pension Expert logo

Reply from My Pension Expert

Hi Steve,

Thank you for your lovely review! We're really pleased to hear you found the pension transfer process easy and that you received excellent service from start to finish. If you ever need further assistance, we are always here to help!

Elyse at My Pension Expert

Rated 4 out of 5 stars

The process was quick and very straight…

The process was quick and very straight forward. just a bit on the expensive side, but at the same time a good service

March 6, 2026
My Pension Expert logo

Reply from My Pension Expert

Hi Paul,

Thank you for your feedback! We are really pleased to hear that you found the process quick and straightforward and that you were happy with the service overall!

We appreciate your honest comment about the cost as well. It is important to us that clients feel supported and well looked after throughout the process, so it is great to know the service still delivered for you.

Elyse at My Pension Expert

Rated 5 out of 5 stars

My pension expert took me through all…

My pension expert took me through all the reqirements to consolidate various workplace pensions and crystalise the total. Excellent service

March 11, 2026
My Pension Expert logo

Reply from My Pension Expert

Hi Roy,

Thank you for your wonderful review! We are really pleased to hear that we helped guide you through the process of consolidating your workplace pensions and crystallising the total. It is brilliant to know you found our service so helpful! If you ever need anything in the future, we are always here to help.

Elyse at My Pension Expert

Rated 5 out of 5 stars

very helpfull and good advice when…

very helpfull and good advice when needed. Listened to what i wanted.

February 12, 2026
My Pension Expert logo

Reply from My Pension Expert

Hi Mr Murdie,

Thank you for your lovely review! We are glad to hear you found the team helpful and that the advice was there when you needed it. If you ever need further assistance, we are always here to help!

Elyse at My Pension Expert

Rated 5 out of 5 stars

You looked after me and gave the best…

You looked after me and gave the best advice

March 9, 2026
My Pension Expert logo

Reply from My Pension Expert

Hi Clifton,

Thank you for your 5-star review! We are really pleased to hear that you felt well looked after and that the advice provided was helpful. It means a lot to know you had a positive experience with us! If you ever need any support in the future, we will be more than happy to help.

Elyse at My Pension Expert

Rated 5 out of 5 stars

Drawdown application

Everyone i dealt with kept me informed with my application and advice what I wanted to do with my pension without added pressure

March 9, 2026
My Pension Expert logo

Reply from My Pension Expert

Hi Simon,

Thank you for your wonderful review! We are really pleased to hear that you felt well informed throughout your application and that the team provided clear advice while giving you the space to make the decisions that were right for you. We are always here if you need further support!

Elyse at My Pension Expert

Rated 5 out of 5 stars

They were good with explaining my…

They were good with explaining my options and kept me updated regularly at each stage of the process, and chased up the providers when necessary

March 9, 2026
My Pension Expert logo

Reply from My Pension Expert

Hi Customer,

Thank you for your kind review! We are really pleased to hear that you felt well informed throughout the process and that the regular updates made things easier for you. If you ever need any help in the future, we will be very happy to assist!

Elyse at My Pension Expert

Rated 5 out of 5 stars

very professional

March 6, 2026
My Pension Expert logo

Reply from My Pension Expert

Hi John,

Thank you for your 5-star review! We are delighted to hear that you found our service very professional. If you ever need further assistance, please don't hesitate to reach out!

Elyse at My Pension Expert

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look