MyPhotoBoxerUk Reviews 146

TrustScore 2 out of 5

2.1

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Rated 1 out of 5 stars

Blooming awful quality and service. They blame the customer for the shoddy rubbish they churn out. £38 wasted. Refund not offered. Avoid at all costs.

Company replied

Rated 4 out of 5 stars

Didn’t read any reviews prior to ordering but found the process easy to follow. Was a bit concerned when ordered hadn’t arrived after 10 days but it did after 14 days, all within their stated timescal... See more

Rated 1 out of 5 stars

***SCAM - DO NOT USE / REVIEWS ARE FAKE** 1/ Order not delivered 2/ Customer service saying different things each time I communicate with them 3/ My order magically got returned to Hong Kong i... See more

Rated 1 out of 5 stars

Disgusting! What a rip off! I wish I had read these reviews first, before ordering from this company. The advert states in BIG letters, “Custom toy figure”. It then says, “custom action figure pack... See more

Company replied

Company details

  1. Clothing Store
  2. Activewear Store
  3. Sportswear Store
  4. Women's Clothing Store

Written by the company

Myphotoboxer.co.uk is an online retailer specialising in bespoke clothing. The sales area reaches more than 120 countries and regions. We have millions of highly engaged social media followers and customers in multiple countries across the country.


Contact info

2.1

Poor

TrustScore 2 out of 5

146 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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2.1

All reviews

(146)

3 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Blooming awful quality and service

Blooming awful quality and service. They blame the customer for the shoddy rubbish they churn out. £38 wasted. Refund not offered. Avoid at all costs.

October 25, 2025
Unprompted review
MyPhotoBoxerUk logo

Reply from MyPhotoBoxerUk

Dear Valued Customer,
Thank you for taking the time to share your feedback, and we sincerely apologize that your experience did not meet your expectations.
To better understand and address your concerns, we kindly encourage you to reach out to our dedicated customer service team directly at service@myphotoboxer.co.uk. They will do their very best to find a prompt and satisfactory solution for you.
We appreciate the opportunity to improve and hope to have the chance to make things right
Best regards,
MyPhotoBoxerUk Team

Rated 1 out of 5 stars

Rubbish

Rubbish, ordered what was supposed to be a 3D Figurine for my sons 21st, what I got was an ugly bit of flat plastic with a picture stuck to it which by the way looks nothing like my sons photo which I sent them, total waste of money will be going in the bin

October 9, 2025
Unprompted review
MyPhotoBoxerUk logo

Reply from MyPhotoBoxerUk

Hi Michelle,
Thank you for taking the time to share your feedback, and we sincerely apologize that your experience did not meet your expectations. We deeply regret any inconvenience this may have caused.
Please know that your satisfaction is very important to us. To better understand and address your concerns, we kindly encourage you to reach out to our dedicated customer service team directly at service@myphotoboxer.co.uk. They will do their very best to find a prompt and satisfactory solution for you.
We appreciate the opportunity to improve and hope to have the chance to make things right
Best regards,
MyPhotoBoxerUk Team

Rated 1 out of 5 stars

Disgusting! DO NOT BUY FROM THIS COMPANY!

Disgusting! What a rip off! I wish I had read these reviews first, before ordering from this company.

The advert states in BIG letters, “Custom toy figure”. It then says, “custom action figure pack”. There are many similar products available for sale on the internet, for not much more money, but they actually ARE 3D figures. This is just a printed piece of card with no 3D effect at all and the picture looks nothing like the photograph we sent! A total waste of money, and something we would not dare give to our grandson for his 16th birthday! It also took a long time to arrive; not sure why, as it was just printed on cheap card?!

September 4, 2025
Unprompted review
MyPhotoBoxerUk logo

Reply from MyPhotoBoxerUk

Dear Ano,
Thank you for taking the time to share your feedback, and we sincerely apologize that your experience did not meet your expectations. We deeply regret any inconvenience this may have caused.
Please know that your satisfaction is very important to us. To better understand and address your concerns, we kindly encourage you to reach out to our dedicated customer service team directly at service@myphotoboxer.co.uk. They will do their very best to find a prompt and satisfactory solution for you.
We appreciate the opportunity to improve and hope to have the chance to make things right.
Best regards,
MyPhotoBoxerUk Team

Rated 1 out of 5 stars

AVOID THIS COMPANY!!!!

Should have read the reviews before I purchased!
I ordered a picture for my brother for his birthday I sent them a clear picture of hjm and they sent me back some other person altogether I told them they made a mistake and they said that's him. It cost them about 2 euro to make what they sent me. absolute joke of a company. don't buy from this company it's a scam.they offered me 10 euro back I told then no I want a full refund because it's going in the bin, ive heard no more contact from then.

June 4, 2025
Unprompted review
Rated 1 out of 5 stars

Horrible product

Horrible product.

Was a gift but embarrassed to give it and they will not refund. Horrible product and horrible customer service

December 31, 2024
Unprompted review
Rated 1 out of 5 stars

Even one star is generous!

Even one star is generous!! I have just recieved my order and I’m extremely disappointed in the product. The design is really poor quality, it is tiny and it is poorly stuffed! I paid over £30 for this! The picture on the website looks nothing like what I have actually ordered. I would like my money back please! This was ment to be a Christmas present and I’m embarrassed to give this to anyone !

December 11, 2024
Unprompted review
Rated 5 out of 5 stars

communication is the key.

The delivery curior Evri, lost my delivery, When I contacted myphotoboxer they were so sufficient and agreed to replace my order free of charge ever thou I didn't pay insurance. I am so happy and highly recommend.
Many thanks Myphotoboxer.

November 5, 2024
Unprompted review
Rated 1 out of 5 stars

Had to give this shower of sh!t and…

Had to give this shower of sh!t and star but would have preferred to give them zero, one of trustpilots failings.
Avoid do not give these scammers any of your money. The products are below substandard and when you do agree a refund it can take for some unknown reason over a month to come back to you. Robbing barstewards

October 20, 2024
Unprompted review
Rated 1 out of 5 stars

SCAM AVOID

I ordered a personalised ‘pillow’ from this company, who appear to be a company from the UK but are actually from Hong Kong, as a uni leaving gift. Before I purchased this item the preview showed my hair NOT covering the message on the t-shirt saying ‘I ❤️ U’ and you could clearly read it on the preview. However, when I received it today my hair IS completely covering the message and it’s wayyyyyy smaller than what I ordered. I ordered the 40cm size and on the receipt it says i’ve ordered the 20cm which is wrong and i’m completely dissapointed in this. Avoid at all costs!!!!

September 4, 2024
Unprompted review
Rated 2 out of 5 stars

Spend your money else where!

We ordered 3 pillows of our dog that recently passed away for our children to remember him. One looked like a black blob you can't even tell what it is supposed to be. The other had a rip in and all the filling came out. Out of 3 pillows only one was OK. We emailed twice for a resolution and have had no response. Don't waste your money!

August 3, 2024
Unprompted review
Rated 1 out of 5 stars

Don’t confuse this with Photobox

Don’t confuse this with Photobox. This company is in China.
I ordered a cushion for my granddaughter with a picture of her dog. It’s so small it fits in the palm of her hand! Quality is very poor and looks like the photo has been hacked around the edges. All for £28. Would rather have given her the money.

June 14, 2024
Unprompted review
Rated 5 out of 5 stars

Took a risk and ignored reviews

Ordered 13 shirts for a group of people, I was a bit concerned when I read the reviews as I needed these to be delivered fairly quickly. Decided to order them regardless of the reviews and thankfully I did.

Products were received in around 5 business days, were dispatched within about 2 days of me ordering them. There was a delay in the shipping but they arrived before the estimated delivery date even though there was 2 bank holidays which is great.

Quality of the shirts is exactly what I expected. Not outstanding but brilliant for the price of which I paid.

Good delivery time, value for money and kept me informed the whole way through the process. I would use this company again if I ever need similar products.

March 23, 2024
Unprompted review
Rated 1 out of 5 stars

DO NOT ORDER

DO NOT ORDER. The cancellation policy is utterly ridiculous. See below ⬇️

Cancellation Policy: Cancellation or replacement of unshipped products
Non-customized products can be canceled or replaced when they are not shipped, without any charge.
For personalized products, if you need to cancel or replace the product or replace the personalized content, you will have to pay 30% of the product price as the customization fee.
Special note: Even if you contact us immediately after placing the order to cancel/modify the order, we will charge the corresponding production fee because the customized product will be produced immediately once the order is placed in order to ensure a timely production and delivery. Thanks for you understanding.

I WISH I HAD CHECKED REVIEWS!! I tried to cancel my order within 24 hours - before the product would have been processed and trying to contact the merchant is impossible.

February 7, 2024
Unprompted review
Rated 1 out of 5 stars

AVOID!!

AVOID!!!

So I was charged a sneaky £3.99 fee! Finally got it refunded! When I asked to cancel the order 20 minutes after placing it they said they could as it has already started to make the socks! And that I would be charged 80%!

So they came today and they are awful quality!!! What a complete waste of money! Whatever you do look elsewhere! Terrible customer service, terrible product and robbing buggers! AVOID

January 31, 2024
Unprompted review
Rated 1 out of 5 stars

Stay away !

I paid nearly £17 including postage for a pair of socks with my dogs face on. They came and were nothing like what I ordered that is shown on the website how the pics on the socks are set out, my dogs face is tiny printed millions of times and is all blurry they said I can’t send them back as there personalised but offered me a scabby 10% off. Shocking company service and products.i wish i could upload the photos! I am taking it further. My advise stay well away

January 30, 2024
Unprompted review

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