The order for a cholesterol heart check came quickly and fitted through the letterbox. Following the instructions I was able to do the test within 20 mins, including the 10 min wait time for the test... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Slight delay in arrival due to demand. Instructions weren’t entirely clear to open the sealed pouch to find the qr code. After that test was simple to carry out. Hopefully it’s accurate an overall... See more
Company replied
Fantastic bit of kit this is, very easy to use with video instructions as well as written, once you’ve scanned the link code. Really great App with your results stored & brilliantly explained as well.... See more
Company replied
Very impressed with the test details much better then the GP which just gives you one number Pro Doc gives you good and bad cholesterol and breaks it down so I can understand in layman’s terms. I feel... See more
Company replied
Company details
Written by the company
PocDoc® digital platform has been developed with the vision of allowing anyone with a compatible smartphone or tablet to test their cardiovascular health. The PocDoc Healthy Heart Check integrates a full lipid test into the PocDoc Healthy Heart Check . Lipid levels form an important part of cardiovascular risk measurement, and having this test integrated within the PocDoc platform provides unparalleled risk assessment. The PocDoc Healthy Heart Check is processed using PocDoc’s in-app image upload and processing system - the patented HUESnap®AI platform to deliver results within 7 minutes of taking the blood sample. The PocDoc Results Dashboard displays the results next to NHS recommended targets. This quickly enables a user to determine how their lipid levels compare to recommended levels as well as their overall level of cardiovascular risk and their healthy heart age. Note : the lipid test requires a finger prick blood draw and collection.
Results Guarantee
PocDoc Healthy Heart Check
At PocDoc we want to make sure that everyone gets the results they need to better understand their heart health.
If there is a problem with your test, don't worry! Just reach out to support@mypocdoc.com and we'll send you a replacement free of charge.
Contact info
United Kingdom
- support@mypocdoc.co.uk
- mypocdoc.co.uk
4.3
Excellent
290 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I couldn't believe how simple the…
I couldn't believe how simple the instructions were to follow. 15mins after I opened the pack I new what my cholesterol levels were. Im utterly amazed.
February 15, 2026
Unprompted review
Reply from PocDoc
Hi Jo,
Thank you so much for your amazing review!
We’re thrilled to hear you found the instructions so simple to follow and that you had your cholesterol results within 15 minutes of opening the pack.
That sense of clarity and speed is exactly what we aim to deliver, so it’s wonderful to know you were pleasantly surprised. We truly appreciate you taking the time to share your experience.
Kind regards,
PocDoc Support Team
I found the POCDOC test very useful
I found the POCDOC test very useful and easy to complete. The instructions were clear, and the process was straightforward from start to finish. It didn’t feel complicated or stressful, and I was able to follow each step without confusion.
The results were presented in a way that was simple to understand, which made it much easier to see what the numbers meant. I appreciated how organised and accessible everything was.
Overall, a very helpful and user-friendly experience. I would recommend it to others
February 15, 2026
Unprompted review
Reply from PocDoc
Hi Mick,
Thank you so much for your detailed and thoughtful review!
We’re delighted to hear you found the PocDoc test useful and easy to complete, and that the instructions made the process straightforward from start to finish.
It’s especially great to know the results were presented in a clear and simple way — helping people understand what their numbers mean is a key part of what we do. We’re so pleased the whole experience felt organised, accessible, and stress-free.
Your recommendation truly means a great deal to us. Thank you again for taking the time to share your experience.
Kind regards,
PocDoc Support Team
It is easier than imagined &…
It is easier than imagined & straightforward to become involved. Very useful analysis.
October 16, 2025
Unprompted review
Reply from PocDoc
Hi Mel,
Thank you so much for your kind review!
We’re delighted to hear the process was even easier than you expected and that getting started felt straightforward.
It’s great to know you found the analysis useful — providing clear, meaningful insights is exactly what we aim to deliver. We truly appreciate you taking the time to share your feedback.
Kind regards,
PocDoc Support Team
In demand
Slight delay in arrival due to demand. Instructions weren’t entirely clear to open the sealed pouch to find the qr code.
After that test was simple to carry out. Hopefully it’s accurate an overall what it’s able to tell you at home is impressive.
I got it on special offer which was excellent.
February 14, 2026
Unprompted review
Reply from PocDoc
Hi Gavin,
Thank you for taking the time to share your feedback. We really appreciate it.
We’re sorry there was a slight delay with delivery — demand has been high, but we’re continually working to improve dispatch times. Thank you as well for highlighting the point about the sealed pouch and QR code. Feedback like this is incredibly helpful, and we’ll pass it on to our team as we’re always looking at ways to make the instructions even clearer.
We’re pleased to hear that once underway, you found the test simple to carry out and were impressed with what it can provide from home.
Thank you, kind regards,
PocDoc Support
Reply from PocDoc
Hi Alex,
Thank you so much for your great review!
Providing a simple process with reliable insights is exactly what we aim for. We truly appreciate you taking the time to share your feedback.
Kind regards,
PocDoc Support Team
Reply from PocDoc
Hi Sandra,
Thank you for your kind feedback! We’re so pleased to hear you found the information clear and helpful — that’s exactly what we aim to provide.
We truly appreciate you taking the time to share your review.
Kind regards,
PocDoc Support Team
So useful.
I made a mess of a test and Pocdoc very fairly sent me another. That was impressive. I have trouble using the pipette, a case of overflow(!) but it's a good accurate test. I use it in France as well when travelling. You have to remember to download the app first before leaving the UK. It's a useful tool for managing cholesterol.
February 2, 2026
Unprompted review
Reply from PocDoc
Hi Gina,
Thank you so much for sharing your experience!
We’re really pleased we could help with a replacement kit and that you felt it was handled fairly — that’s exactly how we aim to support our customers.
We understand the pipette can take a little practice, so we appreciate you highlighting that. It’s great to hear you’ve found the test accurate and useful for managing your cholesterol.
We truly appreciate your continued support and for taking the time to leave such thoughtful feedback.
Kind regards,
PocDoc Support Team
Pocdoc review
I have used Pocdoc on de metal occasions / really efficient way to access health and appointment letters
February 15, 2026
Unprompted review
Reply from PocDoc
Hi Lisa,
Thank you so much for your continued support! We’re delighted to hear you’ve used PocDoc on multiple occasions and found it an efficient way to access your health information.
Making healthcare information simple and streamlined is exactly what we aim to provide. We truly appreciate you taking the time to share your experience.
Kind regards,
PocDoc Support Team
Checking my heart health, so easy
Simple. Quick. This detailed info is a great step forward.
September 5, 2025
Unprompted review
Reply from PocDoc
Hi Jerry,
Thank you so much for your fantastic review!
We’re delighted to hear you found the test simple and quick, and that the detailed information felt like a real step forward.
Providing clear, meaningful insights in an accessible way is exactly what we aim to do. We truly appreciate you taking the time to share your feedback.
Kind regards,
PocDoc Support Team
excellent highly recommended
February 15, 2026
Unprompted review
Reply from PocDoc
Hi Steven,
Thank you so much for your excellent review and recommendation! We’re delighted to hear you had such a positive experience.
Your support truly means a lot to us — we really appreciate you taking the time to share your feedback.
Kind regards,
PocDoc Support Team
Fantastic tech
Fantastic tech. Easy to use and great results, really informative, thanks. Loved the 'heart age'
February 7, 2026
Unprompted review
Reply from PocDoc
Hi P McCormick,
Thank you so much for your fantastic review!
We’re thrilled to hear you enjoyed the technology and found it easy to use and informative.
It’s great to know you loved the ‘heart age’ feature — it’s designed to make results more meaningful and easier to relate to.
We truly appreciate you taking the time to share your feedback.
Kind regards,
PocDoc Support Team
Reply from PocDoc
Hi Katie,
Thank you so much for your great review!
We’re delighted to hear you found the test easy to use and that your results came through quickly.
That’s exactly the simple and efficient experience we aim to provide. We truly appreciate you taking the time to share your feedback.
Kind regards,
PocDoc Support Team
Cumbersome little beast
It’s ok but would benefit from the addition of facial recognition / simple verification on log in. It’s a complete shag having to enter the NHS login every time you need to record. Also it does have a Columbo setting which is really annoying - every time you think it’s finished it pops up and goes “just one more reading “
February 2, 2026
Unprompted review
Reply from PocDoc
Hi Ken,
Thank you for taking the time to share such detailed feedback — we really appreciate it.
Your suggestions around facial recognition or simpler log-in verification are incredibly helpful. It’s also useful to hear your thoughts on the additional reading prompts — feedback like this helps us refine the overall experience.
We’ve shared your comments directly with our product team so they can review them as part of ongoing improvements. Thoughtful insights like yours genuinely help shape future updates, so thank you again for taking the time to post this.
Kind regards,
PocDoc Support Team
Healthy Heart test
The health heart test had full, simple instructions which I could easily follow and took less than 15 minutes from unboxing to getting a result. Can't fault.
February 4, 2026
Unprompted review
Reply from PocDoc
Hi Kelly,
Thank you so much for your fantastic review!
We’re delighted to hear you found the heart health test simple to follow and that you were able to get your results in under 15 minutes from unboxing — that’s exactly the quick and straightforward experience we aim to provide.
It’s wonderful to know you couldn’t fault it. We truly appreciate you taking the time to share your feedback.
Kind regards,
PocDoc Support Team
The POCDOC test is really easy to use…
The POCDOC test is really easy to use at home to give you an idea of your heart health. It prompted me to re-look at my diet and to ask my GP for a cholesterol test when having my next blood tests. I have made some changes to my diet and managed to lower my cholesterol levels. I would recommend POCDOC to use as an indicator of your heart health which may then lead you to speak to your GP about any results that may be of concern.
March 31, 2025
Unprompted review
Reply from PocDoc
Hi Nicola,
Thank you so much for sharing your experience!
We’re really pleased to hear you found the PocDoc test easy to use and helpful as an indicator of your heart health.
It’s especially encouraging to know it prompted you to review your diet and follow up with your GP — and even more so that you’ve successfully lowered your cholesterol levels. That’s a fantastic achievement.
We truly appreciate your thoughtful recommendation and for taking the time to explain how the test supported your health journey.
Kind regards,
PocDoc Support Team
Useful tool
PocDoc has served as a useful tool to check my cholesterol levels. The test kit is easy to use although I did need to contact them during the process. They were quick to respond and very helpful
February 15, 2026
Unprompted review
Reply from PocDoc
Hi,
Thank you so much for your thoughtful review!
We’re really pleased to hear you found PocDoc a useful tool for checking your cholesterol levels and that the kit was easy to use overall.
It’s great to know our team was able to support you quickly when you got in touch — providing prompt and helpful assistance is very important to us.
We truly appreciate you taking the time to share your experience.
Kind regards,
PocDoc Support Team
Cholesterol tests
Tests were easy to use, and the results were very useful.
November 14, 2025
Unprompted review
Reply from PocDoc
Hi Squiff,
Thank you so much for your kind review!
We’re delighted to hear you found the tests easy to use and that the results were useful for you.
Providing clear, practical insights in a simple way is exactly what we aim to do.
We truly appreciate you taking the time to share your feedback.
Kind regards,
PocDoc Support Team
I was wanting to lower my cholesterol…
I was wanting to lower my cholesterol as high. While making changes I wanted to know if my changes were working. Having the quick easy home test I was able to see my improvement that gave me encouragement and drive to continue m changes
May 12, 2025
Unprompted review
Reply from PocDoc
Hi Tim,
Thank you so much for sharing your experience!
We’re really pleased to hear the test has supported you while working to lower your cholesterol. Being able to see your progress as you make lifestyle changes can be incredibly motivating, so it’s wonderful to know the quick and easy home testing helped give you encouragement to keep going. That’s exactly the kind of positive impact we hope to have.
Wishing you continued success on your health journey, and thank you again for taking the time to leave your review.
Kind regards,
PocDoc Support Team
Easy to use and quick to get the results
Easy to use and quick to get the results
February 2, 2026
Unprompted review
Reply from PocDoc
HI Debby,
Thank you so much for your lovely feedback.
We’re delighted to hear that you found the test easy to use and that you received your results quickly. Making the process simple and delivering fast, clear insights is exactly what we aim for.
We really appreciate your feedback.
Kind regards,
PocDoc Support
I was so impressed by PocDoc
I was so impressed by PocDoc. So easy to use with step by step instructions. Completely fool proof! Super fast results, all brilliantly explained, I'm just so impressed
February 13, 2026
Unprompted review
Reply from PocDoc
Hi Sarah,
Thank you so much for your amazing review!
We’re absolutely delighted to hear how impressed you were with PocDoc.
It’s fantastic to know the step-by-step instructions made the process feel straightforward and fool proof, and that the fast, clearly explained results added to your experience. That’s exactly what we aim to deliver.
Your enthusiasm truly means a lot to our team — thank you for taking the time to share it!
Kind regards,
PocDoc Support Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.