The order for a cholesterol heart check came quickly and fitted through the letterbox. Following the instructions I was able to do the test within 20 mins, including the 10 min wait time for the test... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Slight delay in arrival due to demand. Instructions weren’t entirely clear to open the sealed pouch to find the qr code. After that test was simple to carry out. Hopefully it’s accurate an overall... See more
Company replied
Fantastic bit of kit this is, very easy to use with video instructions as well as written, once you’ve scanned the link code. Really great App with your results stored & brilliantly explained as well.... See more
Company replied
Very impressed with the test details much better then the GP which just gives you one number Pro Doc gives you good and bad cholesterol and breaks it down so I can understand in layman’s terms. I feel... See more
Company replied
Company details
Written by the company
PocDoc® digital platform has been developed with the vision of allowing anyone with a compatible smartphone or tablet to test their cardiovascular health. The PocDoc Healthy Heart Check integrates a full lipid test into the PocDoc Healthy Heart Check . Lipid levels form an important part of cardiovascular risk measurement, and having this test integrated within the PocDoc platform provides unparalleled risk assessment. The PocDoc Healthy Heart Check is processed using PocDoc’s in-app image upload and processing system - the patented HUESnap®AI platform to deliver results within 7 minutes of taking the blood sample. The PocDoc Results Dashboard displays the results next to NHS recommended targets. This quickly enables a user to determine how their lipid levels compare to recommended levels as well as their overall level of cardiovascular risk and their healthy heart age. Note : the lipid test requires a finger prick blood draw and collection.
Results Guarantee
PocDoc Healthy Heart Check
At PocDoc we want to make sure that everyone gets the results they need to better understand their heart health.
If there is a problem with your test, don't worry! Just reach out to support@mypocdoc.com and we'll send you a replacement free of charge.
Contact info
United Kingdom
- support@mypocdoc.co.uk
- mypocdoc.co.uk
4.3
Excellent
291 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was so impressed by PocDoc
I was so impressed by PocDoc. So easy to use with step by step instructions. Completely fool proof! Super fast results, all brilliantly explained, I'm just so impressed
February 13, 2026
Unprompted review
Reply from PocDoc
Hi Sarah,
Thank you so much for your amazing review!
We’re absolutely delighted to hear how impressed you were with PocDoc.
It’s fantastic to know the step-by-step instructions made the process feel straightforward and fool proof, and that the fast, clearly explained results added to your experience. That’s exactly what we aim to deliver.
Your enthusiasm truly means a lot to our team — thank you for taking the time to share it!
Kind regards,
PocDoc Support Team
Test worked first time and much more…
Test worked first time and much more convenient for me with two little kids than going to doctors surgery.
February 12, 2026
Unprompted review
Reply from PocDoc
Hi Sophie,
Thank you so much for your lovely review!
We’re delighted to hear the test worked first time and that it was more convenient for you — especially with two little ones to look after.
Making health checks simple and easy to fit around busy family life is exactly what we aim to do. We truly appreciate you taking the time to share your experience.
Kind regards,
PocDoc Support Team
Really easy to use
Really easy to use, which is great as often I feel a bit funny seeing my own blood, so was surprised I could get on so well with it.
Very practical as you can do it in your own home and great to get those male members of the family checked out as they won't go the doctors without prompting ;-)
April 15, 2025
Unprompted review
Reply from PocDoc
Hi Emily,
Thank you so much for your wonderful review!
We’re really pleased to hear you found the test easy to use — especially if you’re not usually comfortable seeing blood. That’s great to hear and exactly why we work so hard to make the process as simple and manageable as possible.
It’s also fantastic to know you found it practical to do at home and helpful for encouraging the men in the family to check their health too. Making testing more accessible and less daunting is a big part of what we aim to achieve.
We truly appreciate you taking the time to share your experience.
Kind regards,
PocDoc Support Team
Very simple to use and gave me some…
Very simple to use and gave me some peace of mind. As a working male and not really a big fan off goin to the doctors doin this at home was great 👍
February 13, 2026
Unprompted review
Reply from PocDoc
Hi Wayne,
Thank you so much for your great review!
We’re really pleased to hear you found the test simple to use and that it gave you some peace of mind.
We completely understand that finding time — or enthusiasm — for a doctor’s visit isn’t always easy, so it’s wonderful to know doing it at home worked so well for you. Making health checks convenient and accessible is exactly what we aim to do.
Thanks again for taking the time to share your experience.
Kind regards,
PocDoc Support Team
Dont hang around get yours done its free
So easy to use the instructions were clear and results were helpful in ways to change my lifestyle to be healthier
February 14, 2026
Unprompted review
Reply from PocDoc
Hi Anthony,
Thank you so much for your wonderful review!
We’re delighted to hear you found the test easy to use and the instructions clear.
It’s especially encouraging to know the results helped guide you toward positive lifestyle changes — that’s exactly the kind of impact we hope to have.
We truly appreciate you taking the time to share your experience.
Kind regards,
PocDoc Support Team
Unfortunately did not work for me.
Unfortunately the test was not effective. The pack was comprehensive, I followed all instructions and went through all the process, however when uploading the image at the end it constantly said to retake the image as it was blurred, even though the image was crystal clear. Tried about 10 images in different lighting etc, but to no avail. Shame.
February 13, 2026
Unprompted review
Reply from PocDoc
Hi Darren,
Please contact us at support@mypocdoc.com with your details so we can look into this for you properly and work towards a resolution.
Thank you for taking the time to share your feedback — it truly helps us improve the experience for everyone.
Kind regards
PocDoc Support
It's a great service
It's a great service . Hasn't let me down so far , and my medications arrive on schedule .
February 15, 2026
Unprompted review
Reply from PocDoc
Hi Mark,
Thank you so much for your lovely review!
We truly appreciate you taking the time to share your experience.
Kind regards,
PocDoc Support Team
Very fast response
Very fast response. Very helpful and comprehensive
February 15, 2026
Unprompted review
Reply from PocDoc
Hi Annemarie,
Thank you so much for your kind review!
We’re delighted to hear you received a fast response and found the support helpful and comprehensive.
Providing clear and thorough assistance is really important to us, so your feedback means a great deal.
Kind regards,
PocDoc Support Team
Reply from PocDoc
Hi Sarah,
Thank you so much for your great review!
We’re delighted to hear you found the test fast, easy to use, and not painful — that’s exactly the experience we aim to provide.
It’s wonderful to know the quick results made it even better. We truly appreciate you taking the time to share your feedback.
Kind regards,
PocDoc Support Team
A quick and easy way to check your health
Really simple to use, easy to follow steps, kit was simple and easy to use and I felt reassured i wouldn't mess it up, results came up in the app and even gave me advice. Overall, highly recommend
February 15, 2026
Unprompted review
Reply from PocDoc
Hi Billy,
Thank you so much for your wonderful review!
We’re delighted to hear you found the kit simple to use and the steps easy to follow. It’s especially great to know you felt reassured throughout the process — that confidence is exactly what we aim to provide.
We’re also pleased that the results and advice in the app were helpful. Thank you for your recommendation and for taking the time to share your experience.
Kind regards,
PocDoc Support Team
Did not work
February 11, 2026
Unprompted review
Reply from PocDoc
Hi Trevor,
We’re very sorry to hear that your test didn’t work as expected.
All of our kits are covered by our manufacturer’s guarantee, so if something hasn’t worked correctly, we absolutely want to put that right for you.
Please email us at support@mypocdoc.com
with your order details, and we’ll be happy to review what happened and arrange a free replacement where appropriate.
We’re here to help and would really appreciate the opportunity to resolve this for you.
Warmest wishes
PocDoc Customer Support Team
Useful kit, great customer service
Had a couple of issues doing the cholesterol test (phone settings, user error) but pocdoc quickly provided replacement test kits which arrived promptly. Overall useful kit and excellent customer service
February 4, 2026
Unprompted review
Reply from PocDoc
Hi Steve,
Thank you so much for your kind message we really appreciate the 5 star review.
We’re sorry to hear you experienced a couple of initial issues, but we’re really pleased we were able to resolve things quickly and get replacement kits out to you without delay.
It’s great to know you found the kit useful overall and that our customer service met your expectations — that truly means a lot to us. We always want to make sure our customers feel supported every step of the way.
Thank you again for taking the time to share your experience and for your patience throughout. We really appreciate your support!
Warmest wishes
PocDoc Support Team
Useless waste of time
Useless. Ordered three test. 1st apparently not enough blood, second images too blurry, third lightening inconsistent.
Waste of time.
February 12, 2026
Unprompted review
Reply from PocDoc
Hi Chris,
We’re really sorry to read about your experience — that certainly isn’t the standard we aim to deliver.
It’s understandably frustrating to have issues across multiple tests, especially when you’re expecting a straightforward process. While most tests complete successfully by following the in-app guidance, sometimes more help is needed/ instructions can be misunderstood — and when that happens, we absolutely want to step in and help.
We can not find any contact from you directly, and we’d genuinely welcome the opportunity to understand what went wrong and put things right. Your feedback would be incredibly valuable in helping us improve the experience for everyone.
Please do reach out to us at support@mypocdoc.com
with your details so we can look into this properly for you. We’re here to help and would really appreciate the chance to resolve this.
Thank you
PocDoc Support Team
Easy at home Cholesterol test and great App
Very reasonably priced Cholesterol test. The PocDoc app is intuitive to use and gives precise instructions at every stage of the test. The App delivers the results in minutes giving a very detailed explanation of the results. I would recommend this test
February 2, 2026
Unprompted review
Reply from PocDoc
Hi Ray,
Thank you so much for your wonderful review and recommendation!
We’re delighted to hear you found the test reasonably priced and that the app felt intuitive and clear at every stage. Making the process simple, guided, and easy to understand is exactly what we aim for.
It’s great to know the quick results and detailed explanations were helpful for you.
Your feedback truly means a lot to us and to the whole team working behind the scenes.
Thank you again for taking the time to share your experience!
Warmest wishes
PocDoc Support Team
Reply from PocDoc
Hi Elizabeth,
Thank you so much for your 5-star review!
We’re really pleased to hear you found the test easy to use.
We’re grateful you took the time to share your experience, and we’re delighted the service worked so well for you.
Thank you again for your support!
Warmest wishes
PocDoc Support Team
Poor Customer Service
I carried out a healthy heart check ( cholesterol test) a few days ago and the result is still pending. I have contacted PocDoc regarding this but have received no reply.
February 3, 2026
Unprompted review
Reply from PocDoc
Hi Carol,
You emailed us on the Thu, 5 Feb 2026 at 9:16 AM, checking our records we have replied to you on the Thu, 5 Feb 2026 at 9:39 AM and Fri, 6 Feb 2026 at 5:45 PM.
Would you be able to check your junk/spam folder and reply to us at support@mypocdoc.com?
Thank you
PocDoc Support Team
Inaccurate test results
The results from my test done with PocDoc were all on the high side, I had a test done at my GP and all in normal range. Seemingly very inaccurate in my case.
February 3, 2026
Unprompted review
Reply from PocDoc
Hi Sally,
Differences between finger-prick tests and laboratory blood tests can occur for a number of reasons, which without more information we are unable to investigate.
Would you contact our support team directly at support@mypocodoc.com with your details? This will allow us to investigate fully and ensure any appropriate follow-up is taken.
Thank you.
Kind regards
PocDoc Support Team
Easy to use product & app
Easy to use product & app, useful tool for health monitoring
January 7, 2026
Unprompted review
Reply from PocDoc
Hi Rachel,
Thank you so much for your fantastic feedback!
We’re thrilled to hear you found both the product and app easy to use, and that it’s proving helpful for monitoring your health. That’s exactly what we set out to achieve.
Your support and kind words really energise our team and make a huge difference — we’re so grateful you took the time to share your experience.
Warmest wishes,
PocDoc Support Team
First time of using Poc Doc and found…
First time of using Poc Doc and found it extremely easy to use and clear in its instructions and the follow up information is very useful.
December 19, 2025
Unprompted review
Reply from PocDoc
Hi Randall,
Thank you very much for your review.
We are so pleased to hear your first experience was a positive one. It’s great to know you found the test easy to use, the instructions clear, and the follow-up information useful — that’s exactly what we aim to provide.
We really appreciate you taking the time to share your feedback. Your support means a lot to our whole team, thank you.
Warmest wishes
The PocDoc Support Team
Easy to understand the process and…
Easy to understand the process and overall way to work with.
December 29, 2025
Unprompted review
Reply from PocDoc
Hi Andrew,
Thank you so much for posting your review.
We’re really pleased to hear that you found the process easy to understand and the overall experience straightforward. That’s exactly what we aim for, so it’s great to know it came across in your experience.
We truly appreciate you taking the time to share your feedback — thank you!
Kind regards
The PocDoc Support Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.