The order for a cholesterol heart check came quickly and fitted through the letterbox. Following the instructions I was able to do the test within 20 mins, including the 10 min wait time for the test... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Slight delay in arrival due to demand. Instructions weren’t entirely clear to open the sealed pouch to find the qr code. After that test was simple to carry out. Hopefully it’s accurate an overall... See more
Company replied
Fantastic bit of kit this is, very easy to use with video instructions as well as written, once you’ve scanned the link code. Really great App with your results stored & brilliantly explained as well.... See more
Company replied
Very impressed with the test details much better then the GP which just gives you one number Pro Doc gives you good and bad cholesterol and breaks it down so I can understand in layman’s terms. I feel... See more
Company replied
Company details
Written by the company
PocDoc® digital platform has been developed with the vision of allowing anyone with a compatible smartphone or tablet to test their cardiovascular health. The PocDoc Healthy Heart Check integrates a full lipid test into the PocDoc Healthy Heart Check . Lipid levels form an important part of cardiovascular risk measurement, and having this test integrated within the PocDoc platform provides unparalleled risk assessment. The PocDoc Healthy Heart Check is processed using PocDoc’s in-app image upload and processing system - the patented HUESnap®AI platform to deliver results within 7 minutes of taking the blood sample. The PocDoc Results Dashboard displays the results next to NHS recommended targets. This quickly enables a user to determine how their lipid levels compare to recommended levels as well as their overall level of cardiovascular risk and their healthy heart age. Note : the lipid test requires a finger prick blood draw and collection.
Results Guarantee
PocDoc Healthy Heart Check
At PocDoc we want to make sure that everyone gets the results they need to better understand their heart health.
If there is a problem with your test, don't worry! Just reach out to support@mypocdoc.com and we'll send you a replacement free of charge.
Contact info
United Kingdom
- support@mypocdoc.co.uk
- mypocdoc.co.uk
4.3
Excellent
291 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Enjoy the convenience of bypassing…
Enjoy the convenience of bypassing doctor visits with this at-home solution. It's straightforward and user-friendly.
December 23, 2025
Unprompted review
Reply from PocDoc
Hi Heather
Thank you for your review - it means a lot to us that you have posted this feedback.
We agree with you that it is a convenient home solution. It’s great to know you found it straight forward. Our product team will be chuffed to hear you found it user-friendly.
Thank you again.
Warmest wishes
The PocDoc Support Team
Dangerous!
Dangerous!
I have a finger prick test with my health insurance, it showed my cholesterol at 8. I got one of these kits free through my online pharmacy, result was just over 5. It uploads the results to patients know best so I thought this must be more reliable. Thought wrong, just had bloods tested at doctors and I am 8! Pharmacy even sent another kit which still stated just over 5. These are playing with people’s lives. I can see some large court cases coming up!
December 1, 2025
Unprompted review
Reply from PocDoc
Hi Mark,
At this stage, it’s important that we look into your experience in detail. Differences between finger-prick tests and laboratory blood tests can occur for a number of reasons, but we would want to review your specific case carefully, including the test kits used and how the results were generated and interpreted.
Please could you contact our support team directly at support@mypocodoc.com
with your details? This will allow us to investigate fully and ensure any appropriate follow-up is taken.
Kind regards
PocDoc Support Team
A great company to deal with
My test failed as I didn’t manage to get enough blood for the test, and they sent me a replacement, free. I’m delighted, what a great company.
December 6, 2025
Unprompted review
Reply from PocDoc
Hi Patricia,
Thank you so much for your wonderful review!
We’re really pleased that you contacted us so we could quickly send out a free replacement and help get things sorted for you. These things can happen, and we’re always happy to make sure our customers are fully supported every step of the way.
We truly appreciate your kind words and are delighted to hear you had such a positive experience.
Thank you for taking the time to share your feedback — it means a great deal to our whole team.
Warmest wishes,
The PocDoc Support Team
Fantastic bit of kit this is
Fantastic bit of kit this is, very easy to use with video instructions as well as written, once you’ve scanned the link code. Really great App with your results stored & brilliantly explained as well. Recommend every 6 months to complete this invaluable test if you’re worried about high cholesterol & heart health. Wonderful!!
December 7, 2025
Unprompted review
Reply from PocDoc
Dear Joy,
Thank you so much for your wonderful review!
We’re absolutely delighted to hear you found the kit easy to use and that both the video and written instructions helped make the process simple. It’s great to know the app experience felt clear and useful too, with your results stored and explained in a way that really supports your understanding.
Your recommendation means a great deal to us, and we’re so pleased you see real value in using the test regularly for cholesterol and heart-health insights.
Thank you again for taking the time to share such thoughtful feedback — it truly means a lot to the whole team!
Warmest wishes,
PocDoc Support team
Great little kit
Great little kit, easy to use, with good guidance on how to take the test. Quick results and thorough reporting through the app. Really helpful home test to get an overview of your health.
December 5, 2025
Unprompted review
Reply from PocDoc
Dear KG,
We really appreciate your fantastic review!
We’re thrilled to hear you found the kit easy to use and that the guidance made the testing process simple and clear. It’s great to know the fast results and thorough app reporting gave you a helpful overview of your health.
Your feedback means a lot to us, and we’re really glad the home test proved so helpful.
Thanks again for sharing your experience and choosing our kit!
Warmest wishes,
PocDoc Support Team
Great product easy and quick to use
Great product easy and quick to use
December 9, 2025
Unprompted review
Reply from PocDoc
Dear Paul,
Thank you so much for your great review!
We’re really glad to hear you found the product easy and quick to use — that’s exactly the experience we aim to provide.
Your feedback means a lot to us, and we’re grateful you took the time to share it!
Warmest wishes
PocDoc Support Team
Excellence
Love this no doctors wait all in the comfort of your own home. Simple to use
December 1, 2025
Unprompted review
Reply from PocDoc
Hi
Thank you so much for your lovely review!
We’re delighted to hear how much you’ve enjoyed being able to test from the comfort of your own home — no waiting rooms, no hassle. It’s great to know you found everything easy to use too.
We’re truly grateful for your kind words and for choosing our product, we really appreciate your review.
Warmest wishes
PocDoc Support Team
All results coming out invalid
This is very frustrating, I've been retesting now on my 4th round, and the results are coming up invalid again. I keep receiving a free kit to be tested again, and it always comes back invalid. There's enough blood, I was literally drowning in water, so pretty much hydrated as they ask for it, and even following all the steps, still coming out invalid. What to do?
December 8, 2025
Unprompted review
Reply from PocDoc
Hi Tejas,
Hi there, I’m really sorry to hear how frustrating this experience has been for you.
We’d really like to look into this for you and get things resolved as quickly as possible. Could you please contact us at support@mypocdoc.com
with your full name, the email address used for the tests, and any other information you think might help us identify your account? Once we have that, we’ll be able to investigate what’s been happening and make sure you’re properly supported.
Thank you for your patience, we look forward to hearing from you.
Warmest wishes,
PocDoc Support Team
Really easy to use and goes into full…
Really easy to use and goes into full lipid results not just cholesterol score, had a query over my test and emailed company and had an email back with the information I was looking for , great reliable test .
November 29, 2025
Unprompted review
Reply from PocDoc
Hi Ruby,
Thank you so much for your fantastic 5-star review.
We’re really pleased to hear you found the test easy to use and appreciated the full lipid breakdown — we know how important clear, detailed insights can be. It’s also wonderful to hear that our team was able to answer your query quickly and provide the information you needed.
Your feedback means a great deal to us, and we’re delighted you found the service reliable from start to finish.
Thank you again for taking the time to share your experience we really appreciate it.
Warmest wishes,
PocDoc Support team
Wildly innacurate....
Both my wife and I took poc doc test.
Not the easiest to do but got there eventually.
However 2 weeks later we both had gp cholestorel test with results totally different to poc doc results.I contacted poc doc customer services to discuss and guess what...no reply!
Buyer beware, poc doc kits are expensive and wildly innacurate.So do not rely on its results infact don't waste your money in the first place...go to your GP and avoid this gimmick
September 24, 2025
Unprompted review
Reply from PocDoc
Dear Mr Mitch,
We’re really sorry to hear about your experience and completely understand how disappointing this must have been for both you and your wife. We never want anyone to feel let down or unheard when using PocDoc.
We’ve checked our records and unfortunately haven’t been able to find any emails from the name you have used to post this review regarding this issue. We’d really appreciate the chance to look into this properly and review what’s happened. Would you please contact us directly at support@mypocdoc.com
so our team can investigate this for you?
We take accuracy and reliability very seriously, and your feedback is important to us — it helps us ensure every user gets the best possible experience.
Warmest wishes,
PocDoc Support Team
Really great little test kit.
The PocDoc cholesterol test kit was really straightforward with very clear instructions. My results showed healthy on all counts so I was really pleased. I had to answer questions about height weight and lifestyle. I would recommend.
November 20, 2025
Unprompted review
Reply from PocDoc
Hi Judith,
Thank you so much for your 5-star review.
We’re really pleased to hear that you found the PocDoc cholesterol test straightforward to use and the instructions clear. It’s fantastic news that your results came back healthy across the board — we’re delighted for you!
Thank you for recommending us — it truly means a lot to us. 💙
Warmest wishes
PocDoc Support Team
A good service for lipid results and…
A good service for lipid results and general health. I would question the accuracy of the heart age estimation though.
November 19, 2025
Unprompted review
Reply from PocDoc
Hi David,
Thank you so much for taking the time to leave us a 4-star review.
We really appreciate your feedback and are glad to hear you had a positive experience.
You have explained that you question the accuracy of the heart age estimation. Please use the following web address to find more information about the QRISK model. What it is and how accurate it is: https://pocdoc.co/articles/pocdoc-cardiovascular-disease-risk-using-qrisk
We appreciate you taking the time to share your experience. Your feedback is really important to us.
Warmest wishes
PocDoc Support Team
The kit was easy to use.
The kit was easy to use ..and gave me all my results on my phone .
November 19, 2025
Unprompted review
Reply from PocDoc
Dear Sue,
Thank you so much for your 5-star review
We’re really glad to hear that you found the kit easy to use and that receiving all your results straight to your phone made the process even more convenient.
Your feedback means a great deal to us, and we truly appreciate you taking the time to share your experience.
Thank you 💙
Warmest wishes
PocDoc Support Team
I was offered a free pack for testing…
I was offered a free pack for testing my cholesterol. It arrived very quickly and was easy to use. I was impressed by the kit and the results were almost instant. After 6 weeks I was sent another kit to retest and again everything is easy to use and the instructions are set out well.
November 19, 2025
Unprompted review
Reply from PocDoc
Dear Karen,
Thank you so much for sharing your experience and for leaving such a lovely review!
We’re really glad to hear your kit arrived quickly and that you found everything easy to use from the very start. It’s great to know the quick results and clear instructions made the process smooth for you — that’s exactly what we want every customer to feel.
Thank you again for taking the time to share your thoughts.
Warmest wishes,
PocDoc Support Team
Way to go
I really appreciate that a form of prevention is taking place through PocDoc kits and am grateful that it has pointed out important things I need to change for my better health. The test showed rather different results the second time, which left me puzzled, but I'll ask my doctor.
Overall a very positive experience
November 1, 2025
Unprompted review
Reply from PocDoc
Hi Sophie,
Thank you so much for your 4-star review. We’re really pleased to hear you had a positive experience with the PocDoc home test, and we truly appreciate you taking the time to share your feedback.
Contact us at support@mypocdoc.com with any specific questions.
Your input really helps us continue to refine our service and support our users better.
Thanks again for choosing PocDoc — we’re grateful for your feedback. 💙
Warmest wishes,
PocDoc Support
Really excellent
Really excellent. Quick and easy to home test with instant results. By doing away with surgery costs, lab tests, etc., it should also save the NHS a fortune.
November 10, 2025
Unprompted review
Reply from PocDoc
Hi Martin,
Thank you so much for your 5-star review.
You are right screening at home can save the NHS a fortune.
We really appreciate you taking the time to share your experience — your feedback means a lot to the whole team and truly makes a difference.
Warmest wishes
PocDoc Support Team
The test was very easy to use and very…
The test was very easy to use and very well explained. I received my cholesterol results from the doctor last week which was 8.6!!! But when I did the pocdoc for a second opinion it was 4.6. Can it actually fluctuate that much in a week?
**** So I got my bloods done again at a private clinic and they were the same level of readings as the blood test from the doctor. Do not use these they are dangerous if I'd only used this I'd have been walking around thinking my cholesterol levels were fine when they are actually very high.
November 7, 2025
Unprompted review
Reply from PocDoc
Hi Michael,
Thank you for taking the time to share your feedback.
We’re sorry to hear about your experience and take this matter extremely seriously. Accuracy is incredibly important to us, and we’d like to look into this right away to understand what’s happened.
Could you please email our support team at support@mypocdoc.com with your details to allow us to look into this?
Kind regards
The PocDoc Support Team
The test kit was of good quality and…
The test kit was of good quality and worked well with the downloaded app to give a good result. The test kit however, was quite expensive I thought, and I was expecting a unit that could be used on a regular basis, like a blood sugar kit.
November 6, 2025
Unprompted review
Reply from PocDoc
Hi
Thank you so much for your 5-star review! 🌟
We’re delighted to hear that you had such a positive experience and found the service prompt, efficient, and easy to use. It’s wonderful to know our team could support you quickly and that the results were clear and straightforward.
We will pass on your feedback about the price point and the test kits contents.
Your feedback really means a lot to us. Thanks again for taking the time to share your experience! 💙
Warmest wishes
PocDoc Support Team
Very quick to respond when I got into…
Very quick to respond when I got into difficulty… easy to understand results. Prompt and efficient service
October 8, 2025
Unprompted review
Reply from PocDoc
Hi Jane,
Thank you so much for your wonderful 5-star review!
We’re really happy to hear that you found the service prompt and efficient. We always aim to make the whole process as smooth possible.
So pleased you found the results easy to understand. We have more helpful information available in our blog section on our website https://pocdoc.co/articles?filter=blog
Your feedback means a lot to us and keeps the whole team motivated — thank you again for taking the time to share your experience! 💙
Warmest wishes
PocDoc Support Team
Felt in safe hands
Felt in safe hands, things were clearly explained, my health and safety at the centre - couldn't fault and would recommend anyone take the opportunity if it comes your way
October 14, 2025
Unprompted review
Reply from PocDoc
Hi Ali,
We truly appreciate you taking the time to share such kind feedback — it really does make a big difference to us and to the whole team.
Thank you for such a wonderful review.
Warmest wishes,
PocDoc Support Team
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